by Elizabeth Hines | Jun 14, 2017 | Blog, Current Events, Logistics, Strategy, Supply Chain, Transportation & Trucking
Startups and transportation juggernauts alike are entering the race toward the self-driving truck, but no two strategies look alike.
There will come a time in the not-so-distant future when — instead of using a CB radio to communicate with a freight driver — you will use a line of code. A recent study conducted by the White House concluded that at least 80% of trucking jobs will be lost to automated technology.
Companies such as Otto (Uber’s robot division), along with start-ups Starsky Robotics, Embark, and Drive.ai are championing the cause of self-driving trucks. These companies are hoping to capitalize on an industry that needs revitalization. With a shortage of about 75,000 jobs and a turnover rate that tops 90%, the current climate is ripe for change.
Self-driving doesn’t mean driverless
Trucking is a $700+ billion industry, with about a third of the costs going to driver compensation. It stands to reason that there is serious incentive to get this technology rolling out onto the highways, removing the need for drivers. However, so far, most plans don’t seem to involve going cold turkey.
Both Otto and Embark will have the automated system take over for the driver when the truck is up and running on the highway. Then once the truck exits, the driver returns to the controls. The benefit of this system is the ease of which the automated driver can navigate highways, as opposed to local roads. Additionally, this system will put less stress on the driver, who can rest while the truck is on the highway.
Starsky Robotics, while not looking to do away with drivers, wants to remove them from the trucks. Starsky’s trucks will be completely autonomous on the highway. Upon exiting, the job will be turned over to trained experts that remotely guide the trucks to their final destinations. Starsky believes by bringing the drivers off the road, and into offices, freights will run more efficiently and on time, while not putting undo stress onto drivers.
While the competition focuses on long-haul trucking, Drive.ai has begun testing automated freight services on around-town delivery vehicles, which it feels is an easier way to introduce its technology. The company says it is developing software to control trucks using a small computer that “learns” how to drive, rather than using complex computers programmed with every conceivable move the vehicle could make.
Bumps in the road
While testing is underway for many of these technologies, not every course has proved smooth sailing. Most notably, Waymo, Google’s self-driving car project, has filed a lawsuit against Uber, accusing the company of using trade secrets taken by Anthony Levandowski, after he left Waymo to found Otto.
Currently, it’s unclear which company will emerge as the leader in the race to automated trucking. What is apparent, though, is there’s no putting the genie back in the bottle.
Automation technology is only becoming more prevalent. With the trucking industry in its current state, it’s only a matter of time before self-driving trucks become the norm.
This article originally appeared on EBN Online.
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by Elizabeth Hines | Jun 13, 2017 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Follow these steps to equip your content writers with all the institutional knowledge and background information they need to create top-quality content.
Content drives consumers to your website, convinces them of the quality of your products/services, and ultimately helps convert those leads into customers. So, it goes without saying, the people writing your content are pretty important to your business.
Some companies rely on various employees, who are known to be good writers, to create their content. These people often struggle to fit writing into their full-time job, or don’t have SEO- or marketing-writing expertise. And if your business needs someone to produce many different kinds of content — like blog posts, emails, reports, articles for industry publications, and other marketing collateral — some non-writers will struggle with the versatility necessary to create it all.
Given that content is the backbone of a content marketing program, hiring a professional writer is crucial. Some companies, however, are nervous about finding content writers who are fluent in the technical language of their business. Or, they’re worried about the time it will take to get someone up to speed on all the ins and outs of the company and industry.
But here’s the thing: Great writing can’t be taught, but subject matter can. And it’s not as difficult as you might imagine. In fact, here are some best practices for turning your content writers into supply chain experts.
3 steps to make content writers supply chain experts
1. Teach them what they don’t know.
It’s easy for a content writer to conduct his or her own research to learn about industry topics, trends, terminology, and other concrete facts and news. But it’s less likely they’ll pick up on all the things that go unsaid in industry media and resources. That’s where you can help.
Provide your writer with information on all the landscape’s inner-workings. Consider answering these questions:
- Who are the key players in this space and why? Who are the most respected voices, and who are otherwise people to watch?
- How does this space make money?
- Who is the target buyer — demographics, pain points, strengths and weaknesses, etc.?
- What ideas are considered old-fashioned or taboo and why?
- What ideas are commonly accepted? Which are starting to become more accepted?
- What regulations or governing principles are relevant in this space?
- How does a company in this space measure success?
- What other internal politics or tidbits about institutional history would be helpful for someone to know?
2. Give them a watch list.
This goes hand in hand with the previous step, but it’s worth elaborating on. You want the writer to know the key players in the space so s/he can become familiar with the content and media your prospects are consuming.
Provide your content writer with a list of the thought leaders in the industry and where they are active (blogs or LinkedIn Pulse, for example); your competitors and their business partners or clients; and industry publications or media outlets that professionals in your business and your clients read on a regular basis. Who are the space’s must-follows on Twitter? Are there podcasts or newsletters that everyone in your line of business subscribes to? Do all of your industry peers receive some kind of publication?
A good writer will glean a lot of information from studying these people, businesses, and publications. They will also understand where the bar is set, and thus be able to strive to achieve that or exceed it in terms of value and quality.
3. Share your data.
The most successful writing teams I’ve ever been a part of have been well informed about business performance. Though writing is largely a creative process, it’s important that writers understand how their contributions are affecting the organization as a whole — whether that’s good news or bad news. They will feel more invested in the success of your organization, for one, but also it will help them adjust what they’re doing to accommodate what’s working and to eliminate what’s not.
You don’t have to get into the nitty gritty of financials, but some general information about how the company is performing is helpful for general knowledge. Otherwise, provide your writers with a regular report on the metrics you use to analyze the success of your content: pageviews, downloads, time on page, etc.
Follow these three steps, and you’ll ensure your writers are fully equipped to create informed, well-written content.
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by Elizabeth Hines | Jun 12, 2017 | Blog, Logistics, Strategy, Supply Chain
These podcasts bring the latest news and thought leadership in the supply chain and logistics industries right to your earbuds.
I used to think that podcasts were a hip form of new media that millennials used to further their iPhone addictions. Fast forward a few years, and the benefits of having news and entertainment in your earbuds has converted me to a podcast fan.
Podcasts are a series of digital audio files that listeners can subscribe to. Think of it as the DVR of your smartphone. Podcasts, like cable shows, come in all shapes and sizes. Their popularity has skyrocketed since the smartphone became as necessary as car keys, giving you to-the-minute facts and information, right in the palm of your hand.
If you’re looking to increase your podcast listening, here are five that highlight topics of interest to supply chain and logistics professionals.
5 supply chain and logistics podcasts
Talking Logistics is an online video talk show and blog featuring interviews with industry thought leaders and newsmakers by supply chain and logistics analyst Adrian Gonzalez.
Gonzalez runs the show like a conversation with smart friends, making it easy to follow. Featured guests include supply chain and logistics executives from leading manufacturing and retail companies, professors from leading academic institutions, executives from third-party logistics and technology companies, and authors. The show provides supply chain and logistics professionals an interactive and engaging platform to learn and network with other practitioners and thought leaders.
Supply Chain Insights, a research and advisory firm, hosts this weekly podcast that covers a variety of topics, from global thinking to voice of the customer. Many episodes focus on technology and innovation. Nearly all of Supply Chain Insights’ podcasts feature executives and experts sharing their logistics insights. Straight Talk focuses on delivering independent, actionable and objective advice for supply chain leaders.
The SupplyChainBrain podcast features in-depth conversations with industry practitioners, academics, consultants, and other experts from every imaginable aspect of supply chain management and international trade. New episodes of the podcast have been published every Friday since its launch in 2013, touching on important topics like retail shifts, blockchain innovations, labor shortages, and the Internet of Things.
A product of the leading magazine Inbound Logistics, this podcast provides relevant information within the supply chain management world, as told by influential thought leaders in the industry. Each episode features a different special guest, who brings his/her unique opinions regarding topics such as logistics, supply chain, cargo, freight, transportation, and education.
Cranfield University School of Management in Cranfield, England, has nearly 50 years of experience educating business leaders via masters, MBA, executive education, and consultancy programs. The Centre for Logistics and Supply Chain Management is celebrating 35 years of thought leadership in logistics, procurement, and supply chain management. The free podcast, Supply Chain and Logistics Management, covers topics such as logistics and transportation management.
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by Elizabeth Hines | Jun 8, 2017 | Blog, Content Marketing, Marketing, Social Media
Word of mouth happens organically, but these three tips will help your business get the most out of this kind of recommendation.
For as long as I can remember, I’ve been relying on friends and family for recommendations on everything from cars to coffee makers. The oldest — and perhaps the most effective — form of marketing is word of mouth (WOM). Today it’s easier than ever to research opinions on products and services through social media and review sites.
Buyers are no different. They value the opinions of peers and colleagues. In fact, B2B buyers rank it among their top three resources for information. And, in general, 82% of Americans seek recommendations when making a purchase of any kind.
It makes sense: User reviews offer an unbiased, credible experience regarding a company’s products or services. So potential customers do not have to rely exclusively on information the organization provides. What’s more, reviewers often share more than just opinions; they frequently include related tips or good-to-knows, which offer extra value for the reader.
You know buyers are out there talking about your company, so make their chatter work for you. Here are three tips to turn word-of-mouth marketing into leads.
3 ways to make word of mouth work for you
1. Identify target influencers
More and more consumers are turning to third-party reviews over brand messaging. In fact, data from MuseFind shows that 92% of consumers trust an influencer more than an advertisement or traditional celebrity endorsement.
Influencers have established credibility with their followers and the ability to sway opinions. By identifying key influencers in your sector or industry, you can begin to foster a partnership and help drive the messaging about your brand and products. Influencer marketing drives brand awareness and builds relationships with your target audience.
2. Talk about the exceptional
Social media has allowed word-of-mouth referrals to go one step further. With digital reviews, companies have a new responsibility to respond to customer comments, both good and bad. This creates an opportunity to demonstrate exceptional customer service.
Be available, be responsive, and be attentive to customers who leave comments on social media and third-party review sites. This will create a loyalty that translates into customers that care deeply about your product and are much more likely to share with their peers and coworkers. It also allows users checking your social media or third-party review sites to witness your exceptional customer service firsthand.
3. Make reviews easy
The easiest way to get people talking about your company is to give them the opportunity to do so. Seek out customer reviews on specific products or processes and share them far and wide.
One unique way of capturing this information is using a platform like Yotpo. By directly sending customers an email with a built-in review form, this company is able to collect quality feedback in the form of customer reviews or user-uploaded images. These credible experiences can be shared as a marketing tool on your website, social media platforms, and elsewhere.
B2B marketers need to be thinking about the power of word-of-mouth recommendations. There is no shortage of thoughts and opinions being shared online, so use these opportunities to your advantage.
Have some good ideas on how to utilize word-of-mouth recommendations and customer reviews? We’d love to hear them!
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by Elizabeth Hines | Jun 7, 2017 | Blog, Content Marketing, Data/Analytics, Marketing, Social Media
Building brand awareness is one of the key benefits of content marketing, but it’s notoriously difficult to measure. Until now.
Content marketing is a long-term solution through which a business establishes a relationship with and earns the trust of target customers. It’s called building brand awareness. Drawing the public’s attention to — and heightening their knowledge of — your business ultimately generates leads that turn into sales, after all, which is the end marketing objective.
Let’s be honest: This doesn’t happen overnight. And it’s often difficult to quantify (as opposed to a vanity metric, such as website visits). But that’s not a reason to throw in the towel. There are ways to measure the work that you’re putting into your content marketing program. And, more specifically, there are ways to measure brand awareness.
4 metrics that indicate you’re building brand awareness
1) Social media reach
The reach of your social content has a direct impact on your brand awareness. The larger the reach, the larger the potential audience.
Twitter originally had an internal tool that tracked how many times a tweet had been shared, but stopped supporting this data back in 2015. So where do you go to track your social media reach?
Sharedcount is a free online tool that allows you to track the number of times a piece of content has been shared on social media, including Facebook, LinkedIn and Google. Sharedcount is an easy way to get basic information about your social reach, so you can spend less time tracking tweets and more time producing your content.
2) Brand mentions
There’s a great deal of value to be gained from monitoring discussions about your brand online. Tracking brand mentions can lead to honest feedback and objective insight from potential leads.
There are several options you can use to track brand mentions. We prefer the ease of Google Alerts, which allows you to easily set up a custom alert, or Hootsuite, where you can track brand mentions, as well as specific keywords and phrases, across all of your social media feeds.
3) Blog shares
By adding a share bar to your blog posts, you make it easy for readers to share your blog content on social networks, spreading awareness about your content and your brand through the amplifying effect of social media.
These share bars are easy to set up and even easier to monitor. By measuring your average number of shares per blog, you can track what content your users are drawn to and what pieces fall flat.
4) Search volume
One of the main sources of traffic for most websites is through simple searches. If people are searching for your company or products, that’s a pretty solid indication that they are aware of your brand.
Using online tools, such as Google Adwords or Moz, you can track the searches for your products, blogs, social media platforms, and any other variation that you find useful. These tools are free, easy to use, and perfect for determining if your company is popping up when customers are searching.
Content marketing takes time, but there are hints along the way that your efforts are working. Using these tools to measure brand awareness offers clues that customers are finding your company in their search efforts. If the needle is not moving in a positive direction, always adjust your strategy to until you find what works for your business.
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by Elizabeth Hines | Jun 6, 2017 | Blog, Content Marketing, Marketing
If you’re committing these content marketing don’ts, you could be turning off clients and prospects instead of attracting them.
As a marketer, your job is to attract customers and prospects — so the last thing you want to do is misfire and scare people away. Yet, only a third of content marketers rate their content marketing strategy as extremely or very effective. You want — and need — to be a voice that steers a company through our ever-changing times. But even with the best intentions, you might be approaching your customers with the wrong tone, and that can cost you.
We’ve got just the plan to make sure your content is in check with what customers want. Here is our list of content marketing don’ts — our top four offenders that scare away customers.
4 content marketing don’ts
1) Don’t be generic.
Understand your audience and what makes them click. Clients want to feel special and understood in a subtle way. If a message isn’t personable and personalized, you run the risk of running customers off and disengaging them.
Create content that is audience-focused, honing in on what your audience wants to read, not what you want to tell them. Do your research and position your content marketing strategy to focus on customer and prospect needs, not yours.
2) Don’t try to sell, sell, sell.
Trying to pass your sales pitch off as content will only hurt your content marketing efforts. Readers view content that isn’t sincere, informative, or authentic as disingenuous, and they’ll quickly turn away.
The same goes for content that’s filled with excessive keywords and multiple links meant to boost SEO results. Everything should be done in moderation so the customer — and search engines — aren’t turned off.
Don’t expect your content marketing strategy to result immediately in increased dollars. Building rapport takes time with an often-delayed payout.
3) Don’t sacrifice quality.
If your content is shoddy and low quality, your clients and prospects won’t bother with it. By and large, your customers value quality, consuming content that offers value and is relevant to their lines of business.
Rather than multiple low-quality postings, stellar content that stands out and teaches readers something will go a long way. And adding a variety of media (e.g., photos, videos, slides) to posts contributes to their value and boosts credibility. Including a well-done graphic or pulling out an especially relevant quote from an expert makes each piece of content pop.
4) Don’t go unplanned.
Ensure your content is relevant by documenting a strategy, following it, and adjusting it as needed. An editorial calendar is a great place to start. (See below for a free editorial calendar template!)
Brainstorm ideas for content with colleagues and clients. Document your goals and methods and create a plan for attaining them, giving your marketing plan organizational clarity. Consistency is king — haphazard content marketing won’t get you anywhere.
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