by Jennifer Hart Yim | Oct 6, 2026 | Blog, Marketing, Strategy, Supply Chain
Hiring a marketing agency is a big decision for any supply chain company. Pick the right partner and you get a steady pipeline, a stronger brand, and a team that speaks your buyers’ language. Pick the wrong one and you spend six months explaining what a 3PL is.
Here, we walk you through exactly what to look for and the 10 questions to ask before you sign anything.
Quick answer: how to choose a supply chain marketing agency
The best supply chain marketing agency has proven experience in your industry, a clear process tied to pipeline and revenue, the right mix of services for your goals (like SEO, paid media, content, and HubSpot), and transparent reporting. Ask for supply chain case studies, talk to current clients, and make sure the people pitching you are the people who will do the work.
Why industry experience matters so much in supply chain
Supply chain, logistics, and manufacturing buyers are technical, skeptical, and busy. They can spot generic marketing copy in seconds. An agency that already understands your world can:
- Write about cold chain compliance, freight modes, or tolerances without weeks of hand-holding
- Target the right buyers, from VPs of supply chain to plant managers and procurement leads
- Understand long sales cycles and buying committees
- Know which trade shows, publications, and associations actually matter
A generalist agency can learn your industry, but you’ll pay for that learning curve in time and budget.
10 questions to ask a supply chain marketing agency
1. What supply chain, logistics, or manufacturing companies have you worked with?
Look for specific clients in your space, not just “B2B.” Ask whether they’ve worked with companies like yours: 3PLs, freight brokers, carriers, manufacturers, distributors, or supply chain tech companies.
2. Can you show me case studies with real results?
Ask for examples with numbers attached: more qualified leads, better rankings, lower cost per lead, more pipeline. Vague claims like “increased brand awareness” aren’t enough.
3. Can I talk to a current client?
A confident agency will happily connect you with references. Ask those clients about communication, responsiveness, and whether the agency delivered what it promised.
4. How will you measure success?
The right answer connects marketing to business outcomes: quote requests, RFQs, sales-qualified leads, pipeline, and revenue. Traffic and impressions are useful, but they shouldn’t be the finish line.
5. Which services do you offer, and which would you recommend for us?
Most supply chain companies need some mix of SEO, content, paid media (Google Ads and LinkedIn Ads), website development, and marketing automation. A good agency recommends what fits your goals and budget, not everything on their menu.
6. How do you handle SEO and AI search?
Buyers increasingly ask ChatGPT, Perplexity, and Google’s AI Overviews for vendor recommendations. Ask how the agency optimizes for both traditional search and AI search, including tactics like FAQ schema markup, and how they track results from each.
7. Who will actually work on my account?
Find out who’s on your team, what their experience is, and whether senior people stay involved after the contract is signed. Ask if any work is outsourced.
8. How do you get up to speed on our business?
Look for a structured onboarding process: stakeholder interviews, buyer persona development, competitive research, and a review of your current marketing and sales data.
9. How will you work with our sales team?
In supply chain, sales and marketing have to be tightly aligned. Ask how the agency defines a qualified lead, how they hand leads off, and whether they can work inside your CRM (like HubSpot).
10. What does the engagement look like?
Clarify scope, pricing model (retainer, project, or hybrid), contract length, reporting cadence, and what happens if you want to make changes. No surprises is the goal.
Red flags to watch for
- No case studies or references from your industry
- Guaranteed rankings or “page one in 30 days” promises
- Reporting that focuses only on traffic, likes, and impressions
- A one-size-fits-all package that doesn’t reflect your goals
- Long contracts with no clear deliverables or exit terms
- A senior team that disappears after the pitch
Specialist vs. generalist agency: a quick comparison
|
Supply chain specialist |
Generalist agency |
| Industry knowledge |
Already understands your buyers, terminology, and sales cycle |
Needs time to learn your industry |
| Time to results |
Faster ramp-up |
Slower ramp-up |
| Content quality |
Technical and credible from day one |
Often generic until the team gets up to speed |
| Network |
Knows the trade shows, publications, and associations that matter |
Broader but shallower network |
| Best for |
Companies selling to supply chain, logistics, and manufacturing buyers |
Companies selling across many unrelated industries |
Questions we’ve gotten about hiring a supply chain marketing agency
What does a supply chain marketing agency do?
A supply chain marketing agency helps logistics, manufacturing, and supply chain companies attract and convert buyers. Services typically include SEO, content marketing, paid media, website development, social media, marketing automation, and AI search optimization, all tailored to industrial and B2B buyers.
Should we hire an agency or build an in-house team?
It depends on your budget and goals. An agency gives you a full team of specialists (SEO, paid media, content, web development) for less than the cost of hiring each role in-house. Many companies use a hybrid model: an in-house marketing lead who manages an agency partner.
How long does it take to see results from a marketing agency?
Paid campaigns can start generating leads within weeks. SEO and content usually take 3-6 months to build momentum and keep compounding from there. A good agency will set clear expectations for each channel up front.
What should we prepare before talking to agencies?
Know your goals (more leads, a new market, a product launch), your budget range, your ideal customers, and what’s worked or hasn’t in the past. Access to your analytics and CRM data helps agencies give you a realistic plan.
Looking for a supply chain marketing partner?
Fronetics has worked exclusively with supply chain, logistics, and manufacturing companies since 2011. We’d be glad to answer all 10 of these questions for you. Learn more about our supply chain marketing agency or get in touch.
by Jennifer Hart Yim | Oct 6, 2026 | Blog, Manufacturing & Distribution, Marketing, Strategy
Your best-fit buyers aren’t waiting for a cold call. They’re engineers comparing specs at 10pm, procurement managers building a supplier shortlist, and plant managers asking ChatGPT who can run a tight-tolerance job in under six weeks. If your marketing isn’t built for how they buy, you’re relying on referrals and hoping the phone rings.
Here, we walk you through the lead generation playbook we use with manufacturers, from defining who you actually want to sell to, all the way through measuring what turns into revenue.
Why lead generation is different for manufacturers
Manufacturing sales don’t look like other B2B sales. A few things make lead generation trickier:
- Long sales cycles. Qualifying a new supplier can take months, sometimes longer in regulated industries like aerospace, defense, and medical devices.
- Multiple decision-makers. Engineering, quality, procurement, and operations all weigh in, and each cares about something different.
- Technical buyers. Engineers want specs, tolerances, materials, and certifications, not marketing fluff.
- Relationship-driven deals. Once a buyer qualifies you, they tend to stick around. That makes every new account worth fighting for.
The upside? Because each customer is so valuable, a lead generation program that brings in even a handful of the right accounts each year can pay for itself many times over.
1. Define your ideal customer profile
“Anyone who needs machined parts” isn’t a target market. Get specific about who you want more of. Look at your best current customers and ask:
- Which industries are they in? (Aerospace, medical devices, automotive, energy, industrial equipment)
- What size are they, and what are their typical order volumes?
- Which capabilities do they rely on you for most?
- Which certifications or compliance requirements matter to them? (AS9100, ISO 13485, ITAR, IATF 16949)
- Which accounts are the most profitable, not just the biggest?
Here’s an example: a precision machine shop might find that its most profitable work comes from medical device OEMs that need low-volume, high-mix titanium components. That’s a much sharper target than “medical,” and it shapes every piece of marketing that follows.
2. Map the buying committee
Next, figure out who’s involved in the decision and what each person needs to say yes.
- Design and manufacturing engineers: capabilities, tolerances, materials, DFM support, CAD file compatibility
- Quality managers: certifications, inspection equipment, quality documentation, defect rates
- Procurement and supply chain: pricing, lead times, capacity, supplier risk, location
- Operations and executives: reliability, scalability, long-term partnership potential
Your website and content should give every one of these people what they’re looking for, because they’re all checking you out, usually without telling you.
3. Turn your website into a lead generation engine
For most manufacturers, the website is the first real sales conversation. Make sure yours includes:
- Capability pages for each core process (CNC machining, injection molding, sheet metal fabrication, assembly), with equipment lists, tolerances, materials, and part size ranges
- Industry pages that speak directly to each target market and its requirements
- Certifications and quality information that’s easy to find, not buried in a PDF
- A frictionless RFQ form that lets buyers upload drawings and specify quantities and timelines
- Proof: case studies, part photos, and customer results
Quick gut check: if an engineer landed on your homepage, could they tell within 10 seconds whether you can make their part? If not, that’s your first fix.
4. Get found in search and AI tools
Engineers and buyers search for very specific things, like “5-axis CNC machining titanium” or “ISO 13485 contract manufacturer.” Those are the searches you want to win.
- Target keywords that combine a process, material, industry, or certification
- Build a dedicated page for each capability and industry instead of one long list
- Add FAQ sections and FAQ schema markup to answer common buyer questions
- Lead each page with a clear, specific summary of what you do, for whom, and where. AI tools like ChatGPT and Google’s AI Overviews pull from content that answers questions directly.
- Keep your company details consistent across your website, LinkedIn, Thomasnet, and industry directories
5. Create technical content that builds trust
Content is where you prove you know your stuff before a buyer ever talks to you. The most effective manufacturing content is practical and specific. A few ideas:
- Design guides, like “Designing plastic parts for injection molding: wall thickness, draft, and ribs”
- Material comparisons, like “304 vs. 316 stainless steel: which is right for your application?”
- Cost explainers, like “What drives the cost of a CNC machined part?”
- Process comparisons, like “Die casting vs. CNC machining for low-volume production”
- Case studies that show the problem, your solution, and measurable results
Pro tip: your engineers and estimators already answer these questions every day. A 20-minute interview with one of them can turn into a month of content.
6. Use paid media to reach the right accounts
Organic search builds over time. Paid media puts you in front of buyers right now.
- Google Ads: Capture high-intent searches like “custom metal stamping supplier” when buyers are actively looking. (Our guide to PPC for logistics companies covers many of the same principles.)
- LinkedIn Ads: Target by job title, industry, and company size to reach engineers and procurement leaders at your ideal accounts.
- Retargeting: Stay top of mind with people who visited your capability pages but didn’t submit an RFQ.
7. Focus on your highest-value accounts with ABM
If a small number of accounts could transform your business, account-based marketing (ABM) is worth a look. Instead of casting a wide net, you build campaigns around specific target companies and the people on their buying committees. We break down how this works in our post on account-based marketing for the packaging industry, and the same framework applies to manufacturers.
8. Make trade shows pull double duty
Trade shows are still a major lead source for manufacturers, but too many companies treat them as a one-time event. Promote your booth before the show, capture and follow up on every conversation within days, and turn what you learned into content afterward. Our trade show marketing guide walks through the full process.
9. Nurture leads through a long sales cycle
Most manufacturing leads aren’t ready to buy the day they find you. Nurturing keeps you in the conversation until they are.
- Use your CRM (like HubSpot) to track every lead, RFQ, and touchpoint
- Set up email sequences that share relevant case studies, guides, and capability updates
- Score leads based on fit and engagement so sales focuses on the right people
- Agree with sales on what counts as a qualified lead, and when marketing hands it off
10. Measure what turns into revenue
Website traffic and LinkedIn likes are nice, but they don’t pay the bills. Track the metrics that connect marketing to sales:
- RFQs and quote requests by source
- Lead-to-opportunity and opportunity-to-win rates
- Cost per qualified lead by channel
- Pipeline and revenue influenced by marketing
- Time from first touch to first order
Common lead generation mistakes manufacturers make
- Relying only on referrals and trade shows
- A website that lists capabilities but never explains who they’re for
- RFQ forms that are long, confusing, or don’t accept file uploads
- Generic content that could apply to any manufacturer
- No follow-up process for leads that aren’t ready to buy yet
Questions we’ve gotten from manufacturers about lead generation
Q: What’s the best lead generation channel for manufacturers?
A: It depends on your buyers, but for most manufacturers, a strong website paired with SEO delivers the best long-term return. Google Ads and LinkedIn Ads can speed things up, and trade shows remain valuable for relationship building.
Q: How long does it take to see results?
A: Paid campaigns can drive RFQs within weeks. SEO and content usually start to move the needle within 3-6 months and keep compounding from there. Because manufacturing sales cycles are long, expect revenue to lag behind lead volume.
Q: Is LinkedIn worth it for manufacturers?
A: Yes, especially for reaching engineers and procurement leaders at specific companies. LinkedIn’s targeting by job title, industry, and company size makes it one of the best tools for B2B manufacturers, even if the cost per click is higher than other platforms.
Q: We’re a small manufacturer. Where should we start?
A: Start with your website. Make sure your capabilities, industries, and certifications are clear, and that your RFQ form is easy to use. Then pick one channel, like SEO or Google Ads, and do it well before adding more.
Ready to build a steadier pipeline?
Fronetics works exclusively with manufacturing, logistics, and supply chain companies, so we understand your buyers and your sales cycle. If you want to know where your website is losing leads, request a free website audit and we’ll show you what to fix first.
by Jennifer Hart Yim | Jan 8, 2025 | Marketing, Packaging
We’re showing you exactly how packaging companies we’re working with are using account-based marketing (ABM) to increase market share, shorten sales cycles, and win more strategic accounts. Consider this a packaging professional’s blueprint for target account success.
What is Account-Based Marketing for the Packaging Industry?
Account-based marketing is a strategic approach that focuses marketing and sales resources on specific high-value accounts rather than broad market segments. This means targeting key accounts with personalized campaigns that address their unique packaging challenges, sustainability goals, and innovation needs.
Here’s an example of what that could look like for a packaging marketer:
If consumers in Brazil begin demanding smaller milk carton sizes to reduce food waste, packaging companies might use traditional marketing to broadly promote “flexible filling solutions” to all dairy manufacturers. Instead, an aseptic packaging provider could use account-based marketing to stand out and create a highly targeted campaign for Nestlé. This campaign could specifically address Nestlé’s need to fill multiple carton sizes (500ml, 750ml, and 1000ml) for their Molico and Ninho UHT milk brands on a single production line.
Unlike traditional marketing, ABM delivers:
- 2x higher engagement rates with technical decision-makers
- 42% reduction in packaging qualification cycles
- 27% increase in contract values
- 35% improvement in customer retention
How to Build a Winning ABM Strategy
1. Define Your Ideal Customer Profile (ICP)
Success in ABM starts with identifying the perfect packaging customer. Here are some ways you can start to categorize their characteristics:
Industry Focus:
- Food and beverage manufacturers
- Pharmaceutical companies
- Consumer packaged goods (CPG)
- Industrial products
- Chemical companies
- E-commerce retailers
- Automotive suppliers
Operational Characteristics:
- Production volumes and capacity
- Geographic footprint
- Technical requirements
- Regulatory frameworks
- Sustainability commitments
Business Indicators:
- Annual packaging spend
- Growth trajectory
- Innovation appetite
- Quality standards
- Compliance needs
2. Select and Prioritize Target Accounts
Develop a tiered approach to account selection:
Tier 1: Strategic Accounts
- Major CPG companies
- Global pharmaceutical manufacturers
- Leading food and beverage brands
Tier 2: Growth Accounts
- Regional packaging buyers
- Emerging brands
- Contract manufacturers
Tier 3: Scale Accounts
- Local manufacturers
- Specialty product makers
- Start-up brands
3. Map the Packaging Decision-Making Unit
Here’s where you’ll determine who you’ll be targeting. Identify and engage with those key stakeholders. They could be part of any of the following functions:
Technical Team
- Packaging Engineers
- R&D Directors
- Quality Assurance Managers
Commercial Team
- Procurement Directors
- Supply Chain Managers
- Sustainability Officers
Executive Level
- Operations Directors
- Innovation Leaders
- C-Suite Decision Makers
Content for Account-Based Marketing for the Packaging Industry
Technical Content
Develop materials that showcase your packaging expertise:
- Barrier performance studies comparing EVOH vs. metallized films for snack packaging
- Technical specifications for child-resistant pharmaceutical blister packs
- FDA compliance guides for direct-food-contact packaging materials
- Innovation roadmaps for smart packaging with NFC technology
- Sustainability impact reports on PCR content in HDPE bottles
Commercial Content
Create content that drives packaging business decisions:
- Cost calculators comparing glass vs. PET bottles for beverage lines
- Production efficiency studies for servo-driven cartoning machines
- Risk analyses of aluminum foil supply chain disruptions
- Market trends in mono-material flexible packaging adoption
- Benchmarks of European vs. US sustainable packaging regulations
Implementing Your Packaging ABM Program
Essential Tools and Technologies
Invest in the right technology stack:
- ABM platforms for account targeting
- CRM systems for relationship management
- Marketing automation for personalization
- Analytics tools for performance tracking
- Technical collaboration platforms
Multi-Channel Engagement Strategy
Coordinate your outreach across channels:
- Technical consultations
- Innovation workshops
- Sustainability forums
- Digital demonstrations
- Industry events
- Direct mail campaigns
Measuring the Success of Account-Based Marketing for the Packaging Industry
Key Performance Indicators
Track these critical metrics:
- Account engagement scores
- Technical trial conversion rates
- Sales cycle duration
- Contract win rates
- Customer lifetime value
- Innovation adoption rates
ROI Calculation Framework
Measure your ABM investment returns:
- Cost per account engagement
- Revenue per target account
- Marketing qualified account (MQA) conversion
- Technical qualification success rates
- Long-term contract values
Common ABM Challenges (+ Solutions) Packaging Professionals Face
Challenge 1: Long Technical Qualification Cycles
Example solutions:
- Provide rapid prototyping of thermoformed packages using 3D-printed molds
- Offer accelerated shelf-life testing for new barrier materials
- Supply preliminary migration testing data for food-contact materials
- Create digital twins of packaging lines for virtual testing
Challenge 2: Multiple Stakeholder Alignment
Example solutions:
- Develop sustainability scorecards that satisfy both procurement and ESG teams
- Create ROI models that connect packaging automation with labor savings
- Build material transition roadmaps that align with corporate sustainability goals
- Provide comparative LCA (Life Cycle Assessment) data for different packaging options
Challenge 3: Complex Approval Processes
Example solutions:
- Map decision workflows
- Create milestone-based content
- Offer phased implementation plans
Top Tips for ABM Success
- Start with a pilot program focusing on 5-10 key accounts
- Invest in technical expertise and support
- Align sales and technical teams early
- Focus on sustainability and innovation
- Measure and adjust continuously
How to Get Started
- Assess your current account relationships
- Identify your top 10 target accounts
- Map stakeholders and decision processes
- Develop your technical content strategy
- Implement tracking and measurement systems
Questions We’ve Gotten from Packaging Professionals About ABM
Q: Can you give me an example of how ABM is different from traditional packaging marketing?
A: While traditional marketing might broadly promote your shrink sleeve capabilities to all beverage companies, ABM would create a targeted campaign specifically for Coca-Cola’s Southeast Asia expansion, addressing their specific need, sustainability, and localization requirements. This focused approach delivers personalized engagement at every level of their decision-making process.
Q: What budget should packaging companies allocate to ABM?
A: The most successful ABM programs are funded at about 15-25% of the total marketing budget. For example, a flexible packaging manufacturer might allocate $200,000 annually to target 10 key CPG accounts, with roughly $20,000 per account for technical content development, prototype creation, and specialized testing programs.
Q: How long does it take to see results?
A: You’ll start to see the needle move within 3-6 months. For example, you might notice increased participation in packaging innovation workshops or material qualification trials. Significant revenue impact typically occurs within 9-12 months, as seen in new packaging format adoptions or multi-year supply agreements.
Q: Which metrics matter most?
A: Focus on account engagement scores, technical qualification rates, sales cycle duration, and contract values.
Q: How can smaller packaging companies implement ABM?
A: Start with a focused program targeting 3-5 key accounts and leverage digital automation tools for efficiency and AI tools to scale.
Want to change how your packaging company targets high-value prospects and land major accounts? We’re happy to help you get started. Get in touch.
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by Elizabeth Hines | Jan 3, 2025 | Leadership, Supply Chain
From the rise of AI-driven logistics to sustainability challenges, supply chain professionals face unprecedented opportunities and obstacles. To help navigate this evolving landscape, we’ve curated five thought-provoking TED Talks for the supply chain industry that offer fresh perspectives and innovative solutions for the industry. Whether you’re a seasoned logistics expert or new to the field, these presentations deliver valuable insights into the future of supply chain management, featuring speakers who are reshaping how we think about everything from last-mile delivery to circular economy principles.
Here are 5 TED Talks for the Supply Chain
1) How to Fix Broken Supply Chains
By Dustin Burke
Supply chain challenges are real, but they’re not new, says global trade expert Dustin Burke. In the face of disruptions ranging from natural disasters to pandemics, how do we make sure supply chains can keep up? Burke offers a combination of solutions — from companies sharing risk to better forecasting disruptions — to help create a more resilient, efficient tomorrow.
Listen now >>
2) How Supply Chain Transparency Can Help the Planet
By Markus Mutz
Given the option, few would choose to buy products that harm the earth — yet it’s nearly impossible to know how most consumer goods are made or where they’re sourced from. That’s about to change, says supply chain innovator Markus Mutz. He shares how he used blockchain technology to track Patagonian toothfish on their journey from ocean to dinner plate — and proved it’s possible to offer consumers a product they can trust.
Listen now >>
3) Overcoming Fear in Manufacturing
By Katie Armstrong
Manufacturing has used relatively the same methodologies for improvements since the 1940s. There is a huge emphasis on quality in highly regulated industries such as semiconductor and automotive manufacturing. In recent years, these industries have struggled to keep up with the innovation pace that the market demands. These industries are starting to be driven by a fear of failure rather than a passion for creating value for the customer. What would the world look like if we stopped letting fear dictate our decision-making? Katie Armstrong is pursuing a part-time MBA at Bentley University and is the graduate winner of the 2022 BentleyU TEDx speaker competition. She currently works as a supplier quality engineer in the semiconductor industry and has experience working in automotive manufacturing as well. Katie is passionate about technological innovation and the positive benefits of change in manufacturing. When not working or at school, Katie enjoys hiking, rock climbing, backpacking, and anything else outdoors. This talk was given at a TEDx event using the TED conference format but independently organized by a local community.
Listen now >>
4) The Next Wave of Innovation in Freight
By Oren Zaslansky
Throughout the U.S., millions of freight trucks are buzzing goods across state lines, producing massive amounts of greenhouse emissions — and some of them are only half full. Working to make this 400-billion-dollar-a-year supply chain process as efficient and sustainable as possible, freight expert Oren Zaslansky digs into the logistics of filling these trucks to their maximum capacity through algorithmic carpooling (think: ride-sharing your freight) — bringing with it the potential of a more transparent and eco-friendly global supply chain.
Listen now >>
5) Why Rivals Are Working Together to Transform Shipping
By Bo Cerup-Simonsen
What would it take to make global supply chains cleaner and greener? Bo Cerup-Simonsen — who’s helping decarbonize the maritime industry as CEO of the Mærsk Mc-Kinney Møller Center for Zero Carbon Shipping — discusses why tenacious collaboration is key to orchestrating systemic change. In conversation with TED’s Lindsay Levin, he shares important lessons on collective problem-solving and decision-making that could benefit any industry making a green transition.
Listen now >>
Each of these TED Talks for the supply chain brings unique insights to the complex world of supply chain management. By incorporating these diverse perspectives – from technological innovation to human psychology – supply chain professionals can build more resilient, sustainable, and efficient operations for the future.
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by Jennifer Hart Yim | Aug 21, 2020 | Blog, Supply Chain, Talent
Editor’s note: This is the second in a series of three guest posts by Kate Began of Polycase.
The increasing digitization of commerce has revolutionized global supply chains in all kinds of ways. Shipments can now be dispatched with the click of a button, sophisticated algorithms can automatically route truckers around traffic jams, and goods can be imported and exported more quickly and easily than ever.
To handle all of those big changes and ensure that today’s supply chains keep up with the times, a new career has been born: the digital supply chain manager. This relatively new career is taking off fast. So, what’s it all about? Today, we’ll talk about what a career as a digital supply chain manager entails, how to enter this in-demand field, and even why some supply chain management jobs may be totally different from what you expect.
What exactly does a digital supply chain manager do?
Duties
Digital supply chain managers are responsible for helping businesses implement the tools of 21st-century logistics in their supply chains. It’s all about keeping one foot in the bold new frontiers of the digital world and one foot in classic business acumen. The goal? Breaking down walls and silos, and creating a more efficient and integrated process.
The job of a digital supply chain manager usually includes tasks such as:
- Using predictive analytics tools and automated replenishment to more effectively meet businesses’ inventory needs
- Managing the operation and implementation of software systems such as ERP suites and digital logistics platforms
- Helping businesses integrate their eCommerce platforms with their operations on the ground
- Deploying IoT devices and automation in innovative and cost-effective ways digital supply chain management jobs may be totally different from what you expect.
- Analyzing data collection practices and finding new ways to collect the data that matters
- Ensuring that all elements of the supply chain, both physical and digital, are secured appropriately
- Devising and implementing strategies for continually improving supply chain technologies and evaluating the latest technological trends
As the digital supply chain continues to evolve, the digital supply chain manager’s duties will continue to do so as well. It’s a career that requires a commitment to rolling with the punches and continually improving one’s own skills.
Qualifications
What kind of qualifications does someone need today to get a job as a digital supply chain manager?
- Education: At a minimum, you’ll probably need a bachelor’s degree from an accredited university, preferably in a subject like supply chain management, business, statistics, or information technology. Of course, a higher degree like an MBA can only help a candidate’s chances.
- Skills: A digital supply chain manager needs to have a working knowledge of key digital logistics tools such as demand forecasting software, trucker load boards, route planning software and major ERP software suites. But it’s important to remember that a good digital logistics manager’s skills don’t live inside the plastic enclosure of any of their many devices. At the end of the day, it comes down to a candidate’s ability to plan, prioritize and forge meaningful connections with other stakeholders.
- Experience: Entry-level jobs in the digital supply chain management field often include jobs such as logistics analysis, customer service, procurement coordinators, and buyers. Digital supply chain management is a field in which experience and skills are king, so someone with a long history of success in the field may be a competitive candidate even without an advanced degree.
Job outlook
With supply chains expanding and digitizing every day, the job market outlook for digital supply chain managers is fairly strong. The Bureau of Labor Statistics (BLS) predicts job growth of 5 percent (or about as fast as an average career path) for logisticians of all kinds, but there’s good reason to think that digital supply chain management will be a fast-growing subset of that career.
That’s because, as eCommerce continues to create the new realities of the market, the BLS also predicts continued strong growth in all kinds of industries adjacent to eCommerce. And as businesses attempt to compete (or work alongside) eCom behemoths like Amazon and Walmart, the demand for logistics professionals who can navigate the digital supply chain is likely to remain high.
How about average salaries and income? According to BLS data, the average logistician earns around $75,000 per year, which already isn’t too shabby. However, considering the high demand for digital and software skills, digital supply chain managers are likely to earn toward the higher end of the pay scale for their field. And for candidates whose skills include the back-end aspects of software development, the opportunities can be even greater.
The other kind
Depending on who you’re talking to, the phrase “digital supply chain manager” can also refer to a totally different career. The other kind of digital supply chain manager works to coordinate the many aspects of delivering a digital product or service to the consumer.
Think about it: Any app or service that you use goes through a multitude of layers of other software and Web services. From Amazon Web Services to WordPress to cloud security software, this new “digital supply chain” is an essential part of 21st-century commerce. Making sure that every step of the chain is secure and functional is a big job that requires a lot of big-picture thinking and familiarity with a huge variety of technologies.
This kind of digital supply chain management is much more software-focused and can often be done remotely. Essential qualifications skew much more toward the technical side, with degrees and experience in full-stack development, software engineering, computer science, and information technology all offering relevant knowledge.
For those seeking the careers of tomorrow, digital supply chain management is almost certain to have its place among the most critical jobs. Its combination of logistics and sophisticated computer skills isn’t for everyone—but it’s definitely a promising career for those who find that it calls to them.
Kate Began serves as the Sales and Marketing Manager for Polycase. She oversees the customer service representatives, assists with product development, and leads the marketing efforts from the Avon, Ohio headquarters. Kate is also an avid Cleveland Indians fan!
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Listening alert: New supply chain podcast from DC Velocity
5 ways Covid-19 has already changed American manufacturing
The case for outsourcing content at a time of disruption
by Elizabeth Hines | Jul 19, 2020 | Blog, Current Events, Supply Chain
As the popularity of podcasts grows, DC Velocity premieres a new supply chain podcast — Logistics Matters.
Our blog posts on supply chain podcasts consistently get a lot of views. Now, we can share news of another addition to the growing lineup of listen-worthy talks.
Logistics Matters With DC Velocity is a brand-new supply chain podcast designed to help logistics and supply chain professionals keep up with the most recent developments in this fast-changing industry. Considering the recent global disruption, there’s hardly a better time to add this insightful commentary to your list of podcasts.
At the mic, we find the editors of DC Velocity magazine: Editorial Director David Maloney, Senior News Editor Ben Ames, and Senior Editor Victoria Kickham. Every Friday, they post a new episode tackling the latest news and trends that supply chain professionals should understand to make informed decisions and stay abreast of the competition.
Logistics Matters With DC Velocity also invites industry experts to share their take on the issues that are driving conversations in distribution center management, freight transportation, material handling, and more.
Timely topics kick off new supply chain podcast
And this new supply chain podcast is off to a strong start with a range of timely topics. Take a look:
- What to watch out for in the United States-Mexico-Canada agreement — with David Henry of GlobalTranz.
- Keeping material handling equipment safe and sanitized — with Ken Raycroft of Briggs Equipment.
- Racism faced by Black delivery drivers — with Dr. Terry Esper, associate professor of logistics at the Ohio State University’s Fisher College of Business.
- Investments in logistics technology companies amid the pandemic.
- National Forklift Safety Day — with Brian Feehan of the Industrial Truck Association.
- IT infrastructure problems revealed by Covid-19.
- Martin McVicar of Combilift on how the company has adjusted its manufacturing operations and customer contacts in light of the pandemic.
- How layoffs are disproportionately affecting the logistics sector.
- How truck drivers are being shown a little love in the form of higher pay.
Easy listening wherever you are
Just like podcasts in general — they now number a staggering 850,000 — supply chain podcasts have grown in popularity in recent years, spurred by increased smartphone use and the ease they let you absorb new information. Some, like Talking Logistics, founded in 2015, and the Inbound Logistics Podcast, founded in 2016, are veterans in the group. Others, like The Digital Supply Chain podcast, premiered last year. But, clearly, there’s even more to say.
Logistics Matters With DC Velocity is available on Apple Podcasts, Spotify, Stitcher, TuneIn, Google Podcasts, iHeart Radio, and many other platforms, as well as at dcvelocity.com/podcasts. DC Velocity’s new supply chain podcast is produced by AGiLE Business Media, a leading publisher of business content for logistics, material handling, and supply chain executives.
It has never been easier to stay on top of the world of supply chain trends and news.
Happy listening.
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