by Fronetics | Sep 3, 2014 | Blog, Content Marketing, Marketing, Supply Chain
Before personal computers became ubiquitous, my family’s desktop computer served as our sole connection to the digital world. It wasn’t uncommon for someone to rush through dinner so they could be the first to claim their spot in front of it for the evening. On any given night you could find my mom scouring the web for new dinner recipes, my dad waiting his turn to research ways to improve his golf swing, and my sister bemoaning her wait to explore something decidedly less practical. Regardless of subject matter, though, each one of them sought the same thing – information.
Many years later, that same unbridled access to information has shaped a new environment. Companies are taking note and are reexamining the way they target and interact with consumers. As marketers, we are well aware that this new landscape, driven by changes in buyer behavior, looks far different than it did before. What’s less apparent though, is how we should develop our marketing strategy to reflect these changes.
By leveraging advances in technology and using what we know about current buyer behaviors, we can begin to think about implementing an information-driven marketing strategy. That is, empowering buyers through thoughtful content curation and publication.
So, how can your company start putting some of these ideas into practice? Well, here are the basics.
You need a content strategy.
In a marketing environment where direct messages are being largely ignored by consumers, it’s essential that companies provide real, meaningful value through the materials they publish. Just like my family, consumers are seeking to be educated. Gleanster Research found that 50% of leads are qualified, but not yet ready to buy. However, the odds are that someday they will be, and the content they’re reading today will inform their decision to look to you – or not.
Publish and align your content thoughtfully.
Identify when and where your prospects are most likely to want or access your expert content. What kind of content will attract visitors, convert leads, close customers, and delight promoters? Where will they likely look for this information? Aim to deliver relevant content to the right people in the right places, at the right time. Consider that a recent study by Forrester found that a full 85% of business decision-makers said at least one social media channel is very important in the consideration of business technology purchase decisions. It’s not just simply good business for your company to align content correctly – it’s essential.
Consider the Buyer’s Journey.
Gone are the glory days of the Sales Funnel. Enter the buyer’s journey. This (relatively) new concept suggests that buyers follow a linear path as they move through the sales process: first the awareness stage, then the consideration stage, and finally the decision stage. Each of these stages in the buyer’s journey necessitates corresponding content. Want to raise awareness of your brand and attract visitors? Try offering a free eBook that addresses a key pain point of your ideal buyer. Looking to close that almost-there sale? Propose a free trial. By considering the journey of your buyer, you are more likely to provide relevant content at the precise moment your buyer needs it.
Considering the characteristics of this new environment, it’s very unlikely that our prospects come to us completely uninformed. With more knowledgeable buyers, businesses must stay one step ahead. Implementing an information-driven marketing strategy gives us an attainable and inclusive way of achieving that.
by Fronetics | Sep 2, 2014 | Blog, Content Marketing, Data/Analytics, Marketing, Supply Chain
To grow your B2B business you need to take a comprehensive data driven approach to marketing. Metrics enable you to measure success, drive strategy, and demonstrate the ROI of your marketing efforts.
What metrics should you track?
Given that your objective is to attract, acquire, and retain customers, the most effective metrics to track are those where the unit of focus is the prospect, lead, or customer. These include the following:
Visits
Visits capture the number of visitors to your company’s website in a given period of time. In addition to tracking the total number of visits, it is also important to track visits by source. That is, how visitors come to your website. Sources typically include direct traffic, organic search, referrals, social media, and email marketing.
Reach
Reach is the number of people who can be reached through your marketing channels (e.g. LinkedIn, Twitter, and Facebook). This metric is a good indicator of how well the content you are publishing attracts new people to your network, and how well the content engages people within your network. In addition to tracking your company’s total reach (the total number of people you can reach across all channels), you should also track reach by channel.
Leads
Leads are one of the strongest indicators of ROI. By tracking leads by source, you can identify where your marketing efforts are most effective, areas where you can improve, and areas you could eliminate from your strategy.
Customers
Customers are also a strong indicator of ROI. Like leads, customers should be tracked by source.
Conversion rates
Conversion rates measure the percentage of people who are moving from one marketing stage to the next. An increase in your conversion rates implies an improvement in the quality of your content and/or traffic. You should track the visit-to-lead conversion rate (How many of your website visitors are becoming new leads?) as well as the lead-to-customer conversion rate (Are you generating sales-ready leads?).
Ranking
Ranking matters. The top listing in Google’s organic search results receives 33 percent of the traffic compared to 18 percent in the second position. Two metrics you can track are your domain authority and your marketing grade.
Domain authority is a score ranging from 1 to 100 that represents how well a website will perform in a search engine ranking. The lower the score – the less likely it will be found. Marketing grade is a holistic measure of a site’s online presence as measured by HubSpot’s Marketing Grader on a scale of 0-100. A higher score is better.
How to track metrics for success
Having an established database to capture your marketing metrics is critical to success. We created a template that you can download and use to track your metrics, measure success, and drive strategy. One of the great features about this template is that it generates graphs that can be used in your reports and presentations.
by Fronetics | Aug 26, 2014 | Blog, Content Marketing, Marketing, Strategy
A 2013 survey of B2B marketers by LinkedIn found that when it comes to lead generation, customer testimonials and case studies are considered the two most effective content marketing tactics. Why are customer testimonials and case studies so effective? Because they are content that is valued and trusted by B2B buyers.
How can you write a B2B case study that generates leads?
Here are five elements of an effective case study.
- A case study is a story. Case studies that read like a story succeed. Case studies that are written, for example, as a sales pitch fall flat and fail to attract and engage prospective buyers.
- Case studies are not a sales pitch. Inform and educate through the sales pitch, but do not “sell.” An effective case study will generate new customers and sales.
- Prospective buyers turn to case studies for concrete examples. Make it easy for the reader to obtain the information desired. Bullet points, quotes, and lists are all examples of how you can deliver the highlights.
- Keep it short and sweet. A case study should provide the prospective buyer with enough information, but should not go into the minutia.
- Include these three components: the challenge, the solution, and the results.
by Fronetics | Aug 14, 2014 | Blog, Marketing, Social Media, Strategy, Supply Chain
We want to hear from you! 
We want to know what questions you have about:
- Demand generation
- Establishing and growing an online presence
- Social media
- Content
These categories are intentionally broad because we want to you to think about any (and all) questions and pain points you might have related to these topics.
Remember the adage – there is no stupid question.
Why do we want to hear from you?
We have an upcoming series of blog posts that are focused on answering questions that companies within the supply chain industry have regarding demand generation, an online presence, social media, and content. We want to give you the opportunity to ask your questions and state your challenges so that your questions and challenges can be addressed.
How can you be heard?
Fill out the form below or content with us via Twitter or LinkedIn.
by Fronetics | Aug 12, 2014 | Blog, Content Marketing, Marketing, Social Media, Supply Chain
Connectivity, mobility and accessibility are game changers for business. Companies that recognize this and adapt accordingly will succeed, companies that don’t will not.
Unnovation
Olaf Swantee, CEO of EE, calls this refusal to innovate “unnovation” and defines it as the following:
If unnovation ever made it into the Oxford English Dictionary, I believe the description would be something along the lines of “unnovation (noun) … the refusal to identify, create, embrace or adopt new ideas, leading to the unnecessary and un-timely end to a business, which is ultimately overtaken by external progress.
What are companies who have fallen prey to unnovation? Yell (Google), Borders (Amazon), and Blockbuster Video (Netflix) are just three examples.
Companies within the supply chain, and the supply chain industry in general, are at risk of falling prey to unnovation despite being in a prime position to innovate.
Unnovation and the supply chain
KPMG’s 2013 Global Manufacturing Outlook reported that the US manufacturing sector “seems primed for an era of ‘hyper-innovation,’ in which companies develop not only new products, but also entirely new ways to build them.” Unfortunately, companies within the manufacturing sector are not primed for innovation. KPMG found that 44 percent of survey respondents reported that they still use “old” technologies such as email, fax, and “snail” mail to manage their supply chains.
Similarly, the supply chain industry has been slow to participate in social media and to invest in creating a strong online presence. The primary reason: a lack of understanding of the business case or value.
Participating in social media and investing in creating a strong online presence are fundamentally different from the traditional strategies which companies within the supply chain industry have employed to attract new customers, foster relationships with current customers, communicate with partners, and grow their bottom line. Because of the stark contrast between “old” and “new,” companies do not recognize how these strategies can positively impact their bottom line and therefore decide to steer clear – they feel engaging is too risky. The reality is that not participating is risky; not participating is unnovation.
These companies embrace change
Keychain Logistics
Companies that choose to unnovate will be eclipsed by companies who embrace the world of mobility, connectivity and accessibility. Keychain Logistics is one company that has decided to embrace change.
Bryan Beshore, Keychain’s founder, recognized the changes taking place and decided not just to embrace them, but to also capitalize on them. Keychain leveraged the ideas of mobility, connectivity and accessibility and created a new way for the freight transportation industry to conduct business. Keychain is a marketplace that connects drivers directly with shippers – and is available via mobile app.
Keychain has also become an active participant on social media. This participation has enabled the company to shape their offering with a solid understanding of what people want from a transportation provider. Furthermore, Beshore notes that social media has helped grow their business: “From phone calls to interviews, crowdfunded campaign partnerships, and beyond, social media has certainly helped us grow our business.”
Cerasis
Another company that has been successful – Cerasis. For 15 years the freight logistics company used traditional sales and marketing strategies. This strategy worked; however, the company recognized that if it were going to remain competitive and grow it needed to adapt. The company launched a digital, social media, and content marketing strategy. The strategy lead to an increase in website traffic of close to 670 percent, an increase in search visits by close to 2,190 percent and, most importantly, the company acquired 35 new customers – a significant number for the industry.
Swantee believes that if companies choose unnovation, “Ultimately, it could lead to disastrous consequences for their businesses, their staff and their future.” I agree. If a company wants to remain relevant and competitive, and if a company wants to grow – it needs to recognize that connectivity, mobility and accessibility are game changers for business.
