by Elizabeth Hines | Mar 23, 2015 | Blog, Supply Chain, Talent
What you need to know about the supply chain talent gap.
The supply chain talent gap has been called a “perfect storm.” Few topics are shrouded in such doom and gloom. Every report cites doomsday statistics of the impending crisis when, by 2025, 60 million baby boomers will exit the workforce, leaving a gigantic gap when 40 million millennials take their place. To make matters worse, the retirement exodus is only one factor contributing to the sinking ship. Future supply chain professionals need to master not only the hard analytical skills but also the soft leadership skills fueled by the transition from an industrial economy to an economy grounded in service and information. In numbers, it means only 20% of the workforce will possess the skills required of 60% of all new supply chain jobs.
But listen up, all you forward-thinking millennials and midlevel supply chain managers with cross-functional expertise. There’s some good news: The market can’t get enough of you.
Yes, amid all the dire facts, there is opportunity. There has never been a better time to be, so to speak, on the other side of the table — a college graduate or a motivated professional looking for a career with upward mobility? What other field of work can offer as much promise to new recruits and current employees as the supply chain industry?
Just as all reports predict a brewing crisis, they also tout talent management as the primary remedy. For a self-motivated individual, fresh out of college or in the midst of a corporate climb, this focus on professional development presents a smorgasbord of options. Many companies have taken note and adopted a strategy of action for recruiting and retaining new talent. A growing number of university program offerings reflect a strengthening partnership between academia and the supply chain industry. Many supply chain companies are building partnerships with academic programs to offer internship opportunities; a move that’s creating strong early relationships with students and will likely have a positive effect on future recruitment efforts. A company that can offer its current staff competitive salaries in addition to cross-functional training is much better positioned to meet the challenges of the talent shortage and the evolving nature and demands of the supply chain.
Another way companies within the logistics and supply chain industries are attracting top talent is through their use of social media. Considering the global reach and vast talent pool of LinkedIn’s 300 million users, the business-focused social network is helping companies with open positions that might require a unique and specific skill set to connect with candidates across the globe.
What’s clear is that companies that follow a plan of inaction will be left behind. This new talent pool will swiftly turn down a company that remains stuck on strict functional divisions and favors the old siloed approach to doing business. Many supply chain managers have grown up in such divided organizations themselves, so they have been slow to take appropriate action to retain and train talent, according to a Supply Chain Insights survey, leaving those better prepared with a competitive advantage.
If a company does not appeal to the desires of top candidates, individuals will take their talent elsewhere. And there will always be another company to welcome them. As Rebooting Work author Maynard Webb points out in a 2013 interview with Elance, in order for companies to remain competitive they’ll need to adapt to the modern workforce. “Companies have traditionally thought of people as a disposable resource,” he says. “They have valued their buildings much more than employees… this doesn’t make sense in a world where the best people can choose to work wherever they want. Businesses have to realize that some jobs can be done from anywhere, anytime, and save the brick and mortar buildings for the few jobs that demand a physical presence.”
Touting the unlimited opportunities and unparalleled growth in the supply chain field should be part of turning the tide. Sure, there is a lot of talk about doom, but mainly for those companies that fail to attract and retain top talent.
by Elizabeth Hines | Mar 4, 2015 | Blog, Marketing, Social Media
Social lurking doesn’t drive value; engagement drives value.
To realize the benefits and seize the opportunities afforded by social media, companies need to use the information and intelligence gathered through social listening. Another essential component for success: engagement. Engagement is a differentiator. In the absence of engagement you are a lurker. Social lurking doesn’t drive value. You don’t want to be a lurker.
To realize the benefits of social media and social listening you need to actively engage with customers and others via social media.
What is engagement?
Engagement is the act of interfacing with customers and others via your company’s established social media accounts. How can your company engage? Here are some ideas for engagement:
- Ask questions
- Answer questions
- Provide clarification
- Weigh in on a discussion/topic
- Thank followers for their ideas, suggestions, and feedback
- Highlight when/how you have used customer feedback to make changes to a product or service
- Simply let people know you are listening to their comments and feedback.
Social media can be a strategic tool – if used correctly. Engage, don’t lurk.
by Elizabeth Hines | Feb 26, 2015 | Blog, Marketing
Different marketing efforts produce different customer conversion rates. Here’s what you need to know so you can maximize your marketing efforts.
Deciding where to focus your company’s marketing dollars to attract leads and convert them into customers can be a tricky endeavor. The key to a successful marketing strategy requires evaluation beyond what’s anecdotally “working” to a more evidence-based approach. Here we pull the curtain back to reveal how certain marketing activities stack up against one another when it comes to customer conversion rates.
Tradeshows
While tradeshows continue to be a staple of most marketing departments in the logistics and supply chain industries, the return on investment can be disappointing. Implisit reports the average opportunity to customer conversion rate for all marketing channels to be 48%, but less than 30% of opportunities generated by tradeshow activity are converted into customers. Tradeshows don’t have to be a total bust, though. Turn tradeshow activities into robust lead nurturing campaigns and use social media to keep the conversation going with customers and prospects. Use your company blog to dig deeper into the issues your prospects had and turn their questions into answers addressed in-depth in blog posts. By driving tradeshow activity back to your company blog and social media accounts, you create more intimate, meaningful relationships with prospects that are far more likely to result in customer conversions.
Lead Lists
Conversion rates for lead lists are among the poorest for all marketing activities. In addition to being one of the highest cost per lead marketing approaches, lead lists can damage the credibility of marketers with target prospects and email service providers alike. Akin to a credit score, marketers who use email to reach prospects should protect the credibility and reputation of their email sender score. If you load up emails and blast them out to anyone and everyone like you would a t-shirt gun at a basketball game, your score will suffer and future emails will be less likely to reach their intended recipient. Similarly, sending generic, uninspired emails to unsegmented lists can undermine your efforts to reach high-value prospects. Work smarter with your lead lists by creating highly segmented mini-lists. Send relevant and specific material to each segmented list. Building hyper-focused lead nurturing campaigns and creating real value for 250 leads is much more likely to generate real opportunities than sending 500 leads a groan-inducing, delete-immediately email.
Webinars
On the surface, webinars seem to pack a big punch for marketers. Having a captive audience in front of which to visually promote your services or products is what marketers live for, right? Not exactly. When it comes down to closing deals and winning customers, webinars don’t live up to expectations. In fact, less than one third of webinar-generated opportunities will convert to customers. One reason for such a meager conversion rate is that most marketers tend to hold webinars as a one-off product or service promotion. Trying to produce a speedy sale by presenting and closing with a webinar turns leads cold or worse, closes deals with customers who aren’t a good match for your products or services. Building a solid, lead nurturing webinar strategy can improve your conversion rates for this marketing channel. Creating a webinar funnel and aligning webinar topics to lead positioning within the funnel builds rapport and ensures your company has the attention of the right audience.
Websites
Leads generated via a company’s website not only have a higher than average lead-to-deal conversion rate (1.5%), but also a faster average time to closing. Other marketing channels – email marketing, social media, print – often link back to a company’s website where the actual conversion will take place. Because of this, special attention should be given to the wording of calls to action, the formatting, and the ease of use of your website. Further, a robust, consistent publication and distribution strategy for website content and resources will ensure the return of visitors and increase opportunities for lead and customer conversions.
Social Media
HubSpot reports that social media has a 100% higher lead-to-close rate than outbound marketing, making it a worthwhile marketing activity for many companies. Social media allows for a more personal and nimble engagement with leads and prospects. Optimize your lead and customer conversion rates via social media by aligning content with platform etiquette, encouraging the promotion of your content by making it easy for followers to share your resources, and not limiting your engagement to leads and prospects.
Surprisingly, marketing activities that generate the most leads often don’t produce the best conversion rates. Do you see that reflected in your own marketing efforts? Which marketing channels have proven the most successful for your company?
by Elizabeth Hines | Feb 12, 2015 | Blog, Content Marketing, Marketing, Strategy
7 steps to a blogging strategy for your business.
Blogging has proved to be a successful marketing strategy for many companies. In fact, a full 82 percent of companies who blog daily day have acquired a customer from their blog. Freight logistics company Cerasis acquired 98 new customers by leveraging their blog and digital strategy.
What does it take to attract prospects and acquire customers? Strategy. A 2014 study of B2B marketers found that companies who have a documented content strategy in place are more likely to consider their efforts to be effective than companies who do not have a documented strategy in place (60 percent vs. 11 percent).
Here are 7 steps to follow to develop a blogging strategy for your business.
1. Understand the ‘Why’.
The first step in the development of your blogging strategy will serve as the foundation for all remaining elements. Defining the purpose of your blogging activities and communicating them to your team will create a clear path to successful implementation. Understanding the purpose of your blogging activities means being able to answer two important questions: Why has your company decided to blog? What is it hoping to gain? Setting the strategy for your blog starts with understanding the reasons and motivations for prioritizing blogging as a marketing strategy.
2. Let your ideal customers define content.
Content will be the backbone of your blogging operation. Since you are likely targeting ideal customers with this content in order to convert them to leads, it stands to reason that you should look to them for content inspiration. Building out hypothetical profiles of your ideal customers will allow you to answer important questions such as their pain points, challenges, demographics, and job duties. Use what you know about the buying and researching behaviors of your ideal customers to craft relevant and interesting content they’d likely be searching for. Above all, publish nothing less than your most quality content. Part of building your reputation as a trusted industry thought leader is setting – and continuing – to meet expectations. You’re better off missing one day of a blog post than phoning in something that has the potential to undermine the credibility of your company.
Keywords signal to search engines when there’s a match between your content and the search term of a user. Similar to crafting content with your ideal customer in mind, keywords should be tailored to phrases your ideal customers use to research and buy. Determine which keywords you’ll be targeting and then draft a list of 5-10 keywords and associated long-tail keywords you will include in blog content.
4. Identify content distribution activities and platforms for promotion.
Once you’ve determined strategy for content creation and optimization, it’s time to make a plan to get your quality content in front of potential customers. It’s not enough to just post and pray that you’ll be found – you should actively distribute and promote blog content. Fortunately, the proliferation of social media has made it easier for companies to reach their target audiences, but not without competition. Reusing blog posts and repackaging content in different forms – such as infographics, summary tweets, & photos – will help break through the noise of competitors.
5. Assign responsibility.
Decide what your day-to-day blogging operations will look like. Who will be accountable for each function of your blogging strategy? The size and resource availability of your organization is likely to determine how centralized blogging responsibilities will be. When thinking about responsibilities, consider tasks beyond just writing posts; responsibility for tasks such as publishing and promoting content, drafting an editorial calendar, and analyzing data will all need to be assigned.
6. Maintain an editorial calendar.
Analogous to a roadmap, an editorial calendar will guide your blogging activities and give you a big picture look at where you’re headed and how you’re getting there. It also serves to hold those with blog-related responsibilities accountable to a publishing schedule. And while it’s true that the frequency of blog posts can be linked to an increase in website traffic, stepping outside of what you can reasonably commit to is a recipe for disaster.
Use your editorial calendar to set the number of blog posts you’ll publish each week to ensure posts are published with consistency and regularity. That not only establishes routine for your team, but also for your readers. Get started now with this template for creating your own editorial calendar.
7. Measure, analyze, adapt, and repeat.
Determine what your blogging success will look like and use relevant tools to regularly track and monitor metrics. Include metrics from all platforms of distribution, not just website page views or traffic. Think in terms of retweets, follows, likes, and subscribers. Set, review, and revisit goals consistently. Modify approaches that aren’t working. This on-going analysis keeps blogging efforts nimble, which is particularly helpful when outside factors make changes in blogging objectives necessary.
Develop and implement a well-thought-out blogging strategy. Using quality blog content to find, connect, and engage potential customers online can quickly become your powerhouse marketing activity.
Interested in learning more about how your business can develop a winning blogging strategy? We can help. We are a consulting firm focused on inbound marketing and strategy.
by Elizabeth Hines | Feb 10, 2015 | Blog, Content Marketing, Marketing, Strategy
You’ve likely heard it before – your business should be blogging. It’s understandable if it isn’t. Given the finite nature of a single workday, we all face daily pressure to prioritize projects and streamline strategies. But isn’t it true that our priorities should align with activities that have the most significant impact on performance? When data becomes the guide to choosing where to focus marketing efforts, it becomes clear that blogging is the powerhouse of digital marketing activity.
Blogging positively impacts a number of typical objectives for businesses. It makes it more likely for companies to be found in search engine results, produces higher quality leads, establishes industry expertise, and shortens sales cycles. To understand exactly to what degree blogging is affecting these outcomes, let’s take a look at the data.
Blogging generates high-quality leads and increases sales.
Practically all marketing activities ultimately seek to drive one objective – to increase sales. Many businesses are tying big sales wins to their blogging efforts. In a 2013 publication of Marketing Benchmarks, HubSpot reported companies that blog once or twice per month generate 70 percent more leads than those who don’t blog at all. Further, companies nearly double their sales leads by increasing blogging frequency from 3-5 times per month to 6-8 times per month.
Blogging drives increased website traffic.
Increased website traffic can almost always be linked to an increase in leads and sales. Companies with 51-100 pages on their website generate 48 percent more traffic than those with 1-50 pages according to the same HubSpot report. Consistent blogging activity builds the number of website pages and consequently the number of opportunities for your company to connect with customers, leads, and industry peers. Publishing frequency matters, too. Companies that blog at least 15 times per month get five times more traffic than those that don’t blog. Small businesses with 1-10 employees see the largest gains by posting more often.
Blogging links businesses and customers.
Business websites with blogs have 434 percent more indexed pages and 97 percent more indexed links based on the findings of a 2013 Social Media Today report. If search engines can easily find your business, prospective customers will find you easier, too. Building links ensures existing and potential customers can connect and engage meaningfully with your company.
Blogging seeks to educate and establish expertise.
Crafting and publishing quality blog content builds credibility and trust. Social Media Today reports a full 70 percent of consumers learn about companies through articles rather than ads and that 61 percent of consumers have made a purchase based on a blog post.
Data makes it clear that relevant and engaging blog content is a valuable marketing asset and sales driver for many businesses. In fact, marketers who have prioritized blogging are 13 times more likely to enjoy positive ROI. Is your company taking full advantage of this powerhouse marketing activity or is it missing opportunities to attract leads and delight customers?
