by Elizabeth Hines | Oct 16, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Optimally, content and sales have a symbiotic relationship. But the key is understanding what kind of content your sales team needs to help them close deals.
A theme I’ll be examining in this space over the next few months is how content marketing can help businesses make sales. Content marketing and sales are not mutually exclusive functions. Content can help sales teams get meetings, build relationships, and close deals. So what kinds of content can the marketing staff develop to support sales?
First impressions
Sales reps know that first impressions are a one-time opportunity, and all-important for ushering prospects into the sales funnel. For the initial contact with a prospect, content can be a major asset, particularly personalized content. For example, take the time to familiarize yourself with the latest blog posts from target companies’ websites, and follow up with additional ideas they can leverage.
Additionally, to create a positive first impression, host a live workshop that caters to the needs of your prospects. Hubspot’s Bethany Cartwright suggests an event “that walks through industry best practices and helps troubleshoot common issues.” She also recommends that content marketing teams “build custom landing pages that populate the prospect’s name, company logo, and value props catered to their business needs.”
Turning around an initial rejection
One of the biggest, often insurmountable challenges for a sales team is receiving an initial “no” from a prospect. But with the help of content marketing, sales teams can often get past an initial rejection and turn it around. “Leveraging content doesn’t mean just leveraging your own content,” says Cartwright. “In ‘no’ situations, you can turn the tables and talk to prospects about their content instead.”
[bctt tweet=”The basic idea behind content marketing is that your business’ greatest asset is your knowledge and expertise, not your products and services. ” username=”Fronetics”]
We’ve said it before, and we’ll keep saying it: the basic idea behind content marketing is that your business’ greatest asset is your knowledge and expertise, not your products and services. When it comes to the intersection of content and sales, this idea holds true more than ever. Your best shot at turning around an initial “no” from a prospect is to offer them something of value aside from products. Content helps you build relationships with your prospects, which is your best shot at turning them into customers.
Middle and bottom of the funnel content
Once your sales team has successfully ushered prospects into the sales funnel, the role of content doesn’t go away. At these later stages of the buyer’s journey, content like case studies, implementation guides, and data sheets are of great value. On average, B2B businesses lose around 20% of their customers each year by neglecting customer relationships. These types of content can help cultivate a budding relationship with your prospects, keeping them loyal and engaged.
At these later stages, keep content as visual as possible. This is an ideal time to create and share infographics with your prospects, for example. Video also performs exceptionally well in the late-stage sales cycle. Include short video clips in follow-up emails, particularly video case studies or animated product demonstrations. And don’t forget to keep it personalized. Vidyard is an excellent tool for personalizing video messages to your prospects.
Content, when used effectively, is your sales team’s best friend. Keeping your marketing and sales teams aligned and working closely together is your best bet for generating and nurturing leads, and turning them into customers with a lasting and fruitful relationship.
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by Elizabeth Hines | Oct 15, 2018 | Blog, Content Marketing, Logistics, Marketing, Strategy, Supply Chain
Content creation requires time, money, and creativity. Here are 6 creative ways to repurposing existing content that will ensure you get the maximum value out of your work.
You could say I’m “scrappy.” My mom always says that I can stretch a dollar farther than anyone she knows. That also applies to my professional life, particularly when it comes to content creation.
We spend a lot of resources to create content, so I want to use it in as many ways as possible. It’s not cheating. Different people consume content in different ways, so really you’re just trying to meet everyone in your audience where they are. Here are my favorite 6 ways to repurpose content:
1) Turn a webinar into a video tutorial
Webinars are a great way to enhance your reputation as a thought leader since they offer attendees valuable, exclusive knowledge. The downside of webinars is that by nature, they only happen once at a scheduled time. But the content you create doesn’t have to go to waste. By turning your webinar content into a YouTube video you help ensure that your content gets to as many site visitors as possible — and it makes ideal fodder for sharing on your social media channels.
2) Turn blog posts into guides
If you’re posting regular blog content that’s tailored to the needs of your audience, chances are you’ve blogged a lot about a specific topic. Consider consolidating posts within a particular topic into a how-to guide. You may have to update older posts, particularly when it comes to data and specifics, but you don’t have to reinvent the wheel. How-to guides lend themselves particularly well to email marketing.
3) Reframe a key issue
Particularly for think pieces or opinion posts, reframing a topic from a different perspective is an effective way to reuse existing material. For example, a post on how millennials are reshaping the supply chain can be reframed as a set of suggestions for how to attract millennial talent to your company.
4) Turn internal data into a case study
There’s no reason that the data you collect for internal research can’t go to work for you in your content marketing efforts. Use your data to create a case study demonstrating how your products or services made a difference for a client.
5) Turn an interview into an eBook
Have you interviewed an industry expert or one of your executives for a blog post? Interviews are one of the easiest types of content to edit, especially if you conduct them via email. Repackaging an expert interview into an eBook is a snap. Supplement quotes with data and you’ve got a valuable tool for site visitors to download.
6) Use statistics to create an infographic
Infographics are one of the most effective was to disseminate content — and prime candidates for re-sharing on social media. In addition to case studies, infographics are a great way to make use of internal data. Present your research in this compelling format and share it on your social media outlets.
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by Elizabeth Hines | Oct 4, 2018 | Blog, Content Marketing, Logistics, Marketing, Strategy, Supply Chain
Guest posting can help you build your reputation as a thought leader, grow your contact list, improve your SEO, and expose your content to new audiences.
At Fronetics, we use guest posting as a part of our own — and many of our clients’ — content strategies. Essentially, we partner with a relevant influencer or company and swap content to post on each other’s blogs. It can be a really effective way to reach new, relevant audiences and provide interesting perspectives and voices to keep your core audience engaged.
What’s so great about guest posting?
Guest posting has all kinds of benefits. Every time you post as a guest, you expose your content to a whole new audience. We talk about the importance of exposure all the time when it comes to content marketing. Your biggest asset isn’t your products or services; it’s your expertise. Guest posting helps you establish your brand as a thought leader.
In addition to posting with industry influencers and peer brands, guest posting for larger publications can be hugely beneficial, for obvious reasons. Not only are you introducing your brand and content to a broad audience, you’re associating yourself with an established authoritative source.
By the same token, having other brands author guest posts on your own blog is a great idea as well. When key influencers write for your blog, they bring their audience directly to you, allowing you to tap into a new and relevant set of prospects. Not only that, by inviting peers to contribute to your content, you’re forging and strengthening relationships within the industry.
Guest posting is great for SEO
We’re always talking about how to improve your SEO. One benefit of guest posting that’s often overlooked is that it can significantly improve your search engine rankings.
Search engines use backlinks from other websites, particularly popular ones, as part of their algorithms that determine how search results are ranked. According to online business expert Sarah Peterson, in a guest article for the Huffington Post, “You can use the opportunity of your guest post to include 1-2 backlinks to strong pieces of content you want to rank for.”
Grow your contact list
We all know that email marketing is hugely effective and profitable, if your contact list is strong and effectively segmented. Another often overlooked benefit of guest posting is that it has the potential to strengthen and enrich your email marketing efforts.
Because you’re being exposed to new audiences, both as a guest blogger and when guests write for your blog, you have the opportunity to target and cultivate new leads from relevant sources. Use guest posts as an opportunity to usher prospects to lead generation campaigns on your own website.
Says Peterson, “if you’re not using this marketing strategy, you could be leaving a ton of email subscribers on the table.”
How do you use guest posting in your content strategy?
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by Elizabeth Hines | Sep 25, 2018 | Blog, Content Marketing, Logistics, Marketing, Strategy, Supply Chain
Armed with high-quality, substantive content, sales teams can use inbound marketing to close deals and boost sales. Here’s the content they need to advance purchasing decisions.
Aligning sales and marketing teams is not a new concept, but one that many companies don’t follow. Think about it: the ultimate goal in business is increased revenue from sales growth! In order to achieve this goal, it’s best to focus on what the buyers’ needs are at the individual stages of the buying process and to provide content to help them move along the sales funnel.
You’re asking yourself, “How do I do that?” Easy, start combining your sales and marketing efforts to maximize what each department does best. When done correctly, content marketing can support sales goals, making it easier to generate leads and helping the sales team close business.
Valuable and relevant content is not a sales pitch but can help the sales process. Arm your sales team with content that communicates valuable information to prospects so that they have the knowledge to make more informed decisions.
Moreover, concentrate on creating the kinds of content your target audience seeks, and distribute it through the platforms on which they seek it. How-to videos on YouTube? Thought leadership on LinkedIn? Optimize the material you distribute for each channel and use your sales team to further distribute your content.
But what kinds of content does your sales team need in order to close deals? Here to discuss our top suggestions is Frank Cavallaro, CEO and Founder of Fronetics.
Video: what content sales needs in order to close deals
Takeaway: teamwork is key
Sales and marketing teams that are aligned perform better. According to State of Inbound 2018’s latest survey, sales teams closely aligned with their marketing counterparts ranked the quality of marketing-sourced leads much higher than those that were rarely aligned or misaligned. That shows that when marketing and sales work together, everyone gets more of what they’re looking for — namely, leads and sales!
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by Elizabeth Hines | Sep 19, 2018 | Blog, Content Marketing, Data/Analytics, Logistics, Marketing, Supply Chain
Automation has two major benefits for supply chain marketers: it drives efficiencies and improves success rates in earning and converting leads.
When you think about automation in the supply chain, you probably don’t immediately consider marketing and sales. Perhaps you envision robots scooting around warehouse floors, or maybe you think of applications in billing, compliance reports, or order auditing. However, advances in automation have impressive implications for marketing and sales in the supply chain as well.
Automation has two major benefits for supply chain marketers. Like all automation, it drives efficiencies, allowing your team to devote more time to other core competencies. What you may not know, however, is that it also improves success rates in earning and converting leads. In fact, HubSpot reports that businesses using marketing automation to nurture leads receive a whopping 451% increase in qualified leads.
New trends in marketing automation – particularly those which function more like artificial intelligence – can streamline and improve your marketing and sales efforts. Here’s how.
Integrate marketing automation into your CRM strategy
Integrating marketing automation into your customer relationship management (CRM) strategy may not be the first thing that came to mind, but the two work beautifully in tandem.
An integrated approach will take all three of the following areas to the next level:
- Track behavior. Automation lets you go far beyond basic demographic data, seeing things like what pages your prospects are visiting, what types of content they’re interested in, and where they are in the buying cycle.
- Send targeted messages. You can use the behavioral information collected by your marketing automation tool to create and send targeted messages that are customized to your prospects’ interests and stage in the buying cycle. This means your prospects will find your messages more relevant and engaging.
- Establish clear ROI. Establishing a clear link between marketing efforts and sales is a constant thorn in the side of most marketers, but new advances in automation make measuring ROI a little clearer. Creating a campaign in your marketing automation system maps it back to your CRM, so you can correlate closed deals directly with the campaigns that created them.
Basically, combining CRM with marketing automation can give you more organizational bandwidth, more precision in your messaging and lead nurturing, and more measurable value in your campaigns.
Create targeted messages with email workflows
There’s no area in which marketing automation is more helpful than in the creation of automated but extremely pertinent email workflows to your sales leads.
Based on the information you have about your leads and/or their engagement with your website, email workflows trigger a series of pre-determined highly-relevant emails at designated intervals, inviting them to take action and helping them to move down the sales funnel.
Email workflows do require considerable work upfront as you consider individual buyer profiles, their place within the buyer’s journey, and what timely and relevant information will advance them. But thoughtful well-designed email workflows can translate to substantial time savings and increases in lead conversion later.
More marketing automation: Social media scheduling tools & chatbots
Two other areas in which automation is making a big splash in marketing and sales are social media scheduling tools and chatbots.
The targeted approach of email workflows increases their chances of being read, but I don’t need to point out that – no matter how perfect your email might be – people are still buried in emails. On average, office employees receive 121 emails per day. Only around 20% are opened, and click-through rates are even lower.
So, in addition to email workflows, the newest trends in automation are social media scheduling tools and chatbots. Both of them can make your job much easier — and improve your bottom line.
Social media scheduling tools
Social media scheduling tools, like those offered by HubSpot and Hootsuite, let you plan and schedule content across your social networks.
For example, HubSpot’s comprehensive CRM and marketing platform includes the ability to automatically post to social media when you publish content, as well as in-depth analytical tools for determining the best time to post to social media platforms. You can also monitor social mentions and link your social media activity with larger marketing campaigns to determine ROI.
Hootsuite lets you keep track of various social media channels at once. It also helps you perform brand monitoring, letting you know when you brand is mentioned, and what your customers are saying.
As you can imagine, using a social media monitoring tool can greatly improve efficiency, cutting into the sometimes-seemingly-endless manual hours spent on social media monitoring and posting.
Chatbots
A chatbot is s a computer program that simulates human conversation using auditory or textual methods. It communicates with your customer inside a messaging app, like Facebook Messenger, and is similar to email marketing without landing in an inbox.
Chatbots are the latest trend in marketing, and their increasing popularity is making it harder to ignore how artificial intelligence is helping shape the content marketing landscape. It’s certainly timely. Business Insider recently reported that the number of people on messaging apps surpassed the number of users on social networks!
Messaging automation is the new email automation, and it can work for supply chain and logistics industries too. Chatbots currently allow for increased customer engagement through messaging app technology that isn’t yet saturated with marketing, and your brand will also appreciate the ease of tracking and segmenting your customers through chatbots.
Marketing automation is for the supply chain
Automation isn’t just for the warehouse or the finance and billing department. It’s also for this crazy constantly-changing world of marketing in supply chain and logistics industries. Marketing automation can make a big difference in your marketing and sales efforts.
Integrating automation with your CRM strategy, creating targeted email workflows, and the newest advances like social media scheduling tools and chatbots can all add up to major time savings and substantial increases in lead conversion rates.
This post originally appeared on EBN Online.
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