by Elizabeth Hines | Jan 31, 2017 | Blog, Content Marketing, Marketing, Social Media, Strategy
Sales teams can use social media to cultivate relationships with potential buyers, a process called social selling.
With the dawn of the social media age and the exponential increase in choices and information available to buyers, we’ve seen a massive shift in the way B2B sales occur. According to the Harvard Business Review, a striking 84% of B2B sales start not with a salesperson, but with a referral.
As outbound sales become decreasingly effective, peer recommendations are influencing more than 90% of all B2B buying decisions. So how do we make the shift from outbound sales to this new reality? One of the more popular answers is social media.
It’s likely that your organization has some sort of social media marketing strategy in place. But making full use of these platforms requires a more nuanced, well-rounded strategy than blanket social media marketing. It’s time to introduce the idea of “social selling.”
Social media as a sales tool
In a basic sense, social selling is the strategy of adding social media to the sales professional’s toolbox. This means using social platforms to research, prospect, and network by sharing curated educational content and answering questions. The key is building relationships until prospects are ready to buy.
So what’s the difference between social media marketing and social selling, and why is it important? While both are necessary to an integrated marketing and sales strategy, the former is about engaging many — with the goal of increasing brand awareness or promoting a specific product — by producing content that users will ideally share with their networks.
Meanwhile, social selling means producing focused content, and providing personal communication between the salesperson and the buyer. Again, the key is building and cultivating a relationship using social media platforms.
How to start social selling
The benefits of social selling are numerous and significant. For example, according to a LinkedIn survey, B2B buyers are five times more likely to engage with a sales rep who provides new insights about their business or industry. Social media is a powerful engagement tool, giving sales people a platform for sharing these insights.
Here are some steps your sales team can take to implement social selling.
1) Put it in your calendar.
Allot a small portion of your day for social media. It doesn’t take a big time investment to reap the benefits of regular interaction with your prospects.
2) Integrate sales and marketing.
Encourage collaboration between sales and social marketing departments, to make the most of both efforts. HBR suggests that “marketing can train salespeople in social media systems, processes, and best practices.” In addition, sales and marketing should be regularly sharing information to make sure their goals are aligned, and efforts are dovetailing. According to a study by Data Room and Marketo, “sales and marketing alignment can improve sales efforts at closing deals by 67% and help marketing generate 209% more value from their efforts.”
3) Prioritize relationship-building.
Focus your business’ ongoing efforts to building and cultivating quality relationships with prospects. This means building in time every day for personal communication. Make your prospects’ needs your priority.
The bottom line here is building and maintaining relationships. Social media — and social selling — are powerful tools for doing just that.
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by Elizabeth Hines | Dec 15, 2016 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Here are our 10 most-read social media posts of 2016.
Social media is no longer optional. Today, B2B and B2C companies need to be active on social media. Companies that aren’t are making a strategic mistake that will impact their bottom line.
At Fronetics we work with companies to create and execute social media strategies. Moreover, we serve as an educational resource for companies within the logistics and supply chain industry.
Here are the 10 most-read posts about social media from our blog in 2016.
A question we often get here at Fronetics is: How often should my business tweet? We explore this question and give you an answer. Read more.
Facebook Live offers businesses a new, creative platform for engaging customers — here’s how to use it. Read more.
When it excels at social media, a company’s opportunity for growth is as vast as the web itself. Today, even small businesses can compete shoulder to shoulder with their biggest competitors if leveraging social media properly. These four supply chain companies constantly post fresh, quality content to their social media accounts. Read more.
Social media facts collected from various studies, offer insight into how people and businesses are using social networking today. Read more.
Censorship is always a hot-button issue, and, when combined with social media, things can heat up even more. The topic is debated in law school classrooms, at dinner parties, and in courtrooms. What should be shared and written on social media? Should companies censor what their employees post? Read more.
One of the top social media sites for B2B marketers, Twitter can help businesses spread brand awareness and communicate with customers. Read more.
A cross-departmental social media team will improve your company’s social presence. Read more.
This is a guest post written by Tania Seary, founder of Procurious, the world’s first online social network for supply chain and procurement professionals. In the post Seary shares how Procurious has used social media to build Procurious. Read more.
When you are posting on social media could be as important as what you’re posting. Read more.
If your company is not participating in social media, you are at a disadvantage. Your customers, your employees, and your competitors are taking advantage of these technologies to conduct business in new, more efficient ways. Read more.
by Elizabeth Hines | Dec 14, 2016 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
In 2016 88% of B2B marketers reported using content marketing to market their business, up by almost to 3% over 2015. B2B markets are increasingly using content marketing because they recognize that it an effective tool to increase brand awareness, and to attract, engage, and convert new customers. With 51% of B2B buyers relying on content research and to make B2B purchasing decisions than they did a year ago, businesses who aren’t using content marketing are missing out on opportunities that ultimately impact their bottom line.
Fronetics is a boutique marketing firm focused on the supply chain and logistics industries. We work with companies to create and execute data driven marketing strategies with the objectives of increasing brand awareness, positioning companies as thought leaders, driving meaningful engagement with prospects and customers, and helping companies to grow their business.
Every day we see the impact content marketing has on companies within the supply chain and logistics industries. One client, for example, has realized a 30% net increase in new customers since the implementation of their content marketing strategy.
We have pulled together our top 10 content marketing posts of 2016. We hope these will help you to develop and/or strengthen your content marketing strategy in the coming year.
Top 10 Content Marketing Posts of 2016
This is a guest post by Jennifer Cortez, Director, Marketing Communications, Transplace. Cortez discusses how Transplace, a North American non-asset-based provider offering manufacturers, retailers, chemical and consumer packaged goods companies the optimal blend of logistics technology and transportation management services, has used content marketing and she offers up 3 tips for creating valuable and compelling content. Read more.
We’ve pulled together 19 content marketing trends that companies within the logistics and supply chain industries should take note of. Read more.
3. How to Overcome Your Biggest Content Marketing Challenge
2016 reports produced by Content Marketing Institute and MarketingProfs, and sponsored by Brightcove outline the biggest challenges B2B and B2C companies face when implementing content marketing strategies. We discuss how you can overcome these strategies and be successful. Read more.
TotalTrax Inc., a provider of real-time vehicle, driver, and inventory tracking technologies for manufacturing and warehouse operations, worked with Fronetics to leverage content marketing to increase web traffic, generate high-quality leads, and, ultimately, grow business. Read more.
10 content marketing strategy statistics that underscore the importance of developing a clear content marketing strategy to advance your business goals. Read more.
Outsourcing content marketing can cost a fraction of what dedicating in-house resources would — and you’ll get better results. Read more.
Content marketing is one of the most effective ways to increase brand awareness, broaden your customer base, and grow your business. Yet of the 88% of B2B marketers using content marketing, only 30% feel their efforts are successful. Why do so many organizations feel they are failing? Simply put, they do not have a documented content marketing strategy in place. Read more.
Speak your boss’ language with metrics, statistics, and facts that articulate content marketing’s impact on customer acquisition and sales. Read more.
What is influencer marketing and how can supply chain companies use it to win over customers? Read more.
A blog post not only stays around longer than a print ad, it can better engage potential customers. Read more.
by Elizabeth Hines | Nov 21, 2016 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Fronetics invites you to participate in a survey on how companies in the logistics and supply chain industries use content marketing.
If there’s one thing we can say about the ever-changing B2B marketing climate, it’s just that: it’s ever-changing. Keeping pace with shifting industry trends, innovations, and challenges can be daunting. But knowledge is power when it comes to creating a vital and robust marketing strategy.
In 2014, Fronetics decided it was time to gather hard data on how logistics and supply chain companies were using modern marketing tools like content. We conducted an industry-wide survey, gathering a valuable snapshot of the marketing landscape.
Now it’s time for another look at the data. So Fronetics invites you to participate in our 2016 surveys on content use in the logistics and supply chain industries. The survey takes about 3 minutes to complete, and no personal or company data will be reported. Additionally, you can indicate your preference to receive the completed report.
Key findings from the 2014 content use report point to companies using content primarily to build brand awareness and generate leads, with blog posts being the most popular content format. While all respondents reported using content marketing for a relatively short time, the majority had already seen a positive impact on their business.
Fronetics is curious to know, two years later, about the ongoing impact of content marketing. In addition, we’d like to find out if the industry is using content in new ways. Has content use expanded? Are blogs still the most popular format? What challenges are B2B companies facing when it comes to content creation and distribution?
The answers to these and more questions can provide vital insights as you shape your company’s marketing strategy for the future. Especially when it comes to modern marketing techniques, knowledge is power.
Take the content survey by clicking on the button below. Be sure to indicate your preference to receive the results. We look forward to your responses!
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by Elizabeth Hines | Nov 3, 2016 | Blog, Content Marketing, Marketing, Social Media
The web search has changed the way businesses shop for products and services — and content marketing is your key to reaching them.
What’s the first thing we all do when we need a gift for Fathers’ Day, can’t think of a song lyric, or want to buy a new kitchen appliance? We Google it.
The world of B2B sales is no different. Demand Gen’s 2016 B2B Buyer’s Survey Report found that 62% of B2B buyers say that a web search was one of the first three resources they use to learn about a solution. In fact, 94% of buyers reported using online research at some point in the purchasing process.
That means businesses must be more than just conscious of their digital presence: They must actively manage their website and digital content assets to accommodate the ways buyers are conducting research.
Seeing opportunity in the new reality
In the pre-internet age, the salesperson’s role began relatively early in the buyer’s journey. Today’s average B2B buyer, however, progresses nearly 60% of the way through this process before making any sort of contact with a sales rep. That means your prospects are forming their early opinions about your business and your products based on what they find on the web.
This new reality may seem daunting, given how much of the purchase decision-making process occurs before you have the opportunity to engage with a potential client. But in reality, this changing climate offers serious opportunities for businesses to demonstrate their expertise, without turning buyers off with overt sales pitches.
Content is king/key
To make the most of the potential purchaser’s experience with your business, content is key.
A robust content marketing strategy builds brand awareness, establishes trust and rapport with prospects, and generates traffic to your website. Thoughtfully generated and curated content catches the attention of buyers and keeps them interested in your business through the time of purchase.
Specifically, 67% more leads will be generated by companies with an active blog in 2016. And content isn’t limited to your website: a vibrant social media presence helps buyers conduct their research, with 57% of consumers reporting that they are influenced to think more highly of a business after seeing positive comments online.
Again, while this new reality may seem like a challenge, it’s actually a golden opportunity for your business to put its best foot forward with potential buyers. By thoughtfully generating and curating focused, informative content, companies can guide B2B buyers through the sales process, and develop an engaged and loyal customer base.
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