by Fronetics | Nov 27, 2014 | Blog, Leadership, Marketing, Strategy
The Dunkin’ Donuts in Boston’s Back Bay Station is a well-oiled machine. The whole process – ordering a cup of coffee, paying, and receiving said coffee – takes seconds. The experience is something reminiscent to Seinfield’s Soup Nazi.
For customers who frequent this Dunkin’ Donuts expect this. They have timed their commute down to the minute and they know that if they can move through a line of 30 or so people in seconds – and make the train. For customers who don’t frequent this Dunkin’ Donuts the experience can be jarring.
On the other hand, there is a small coffee shop I visit in Maine. It takes minutes (think two digit numbers) to get a cup of coffee, and then more minutes to pay. Customers who frequent this coffee shop savor this time that it takes to get their coffee. The minutes waiting allow for conversations or quiet meditation.
Watching someone new enter the coffee shop is always interesting. There are those that start to wait in line and then leave when, after minutes, they are no closer to getting coffee. There are others who wait it out, checking their watch or smart phone every few seconds as if this will speed up the process. These people generally leave in cloud of frustration.
These two businesses know their customers. They have taken the time to understand what the needs are of the customer and they have tailored their business to address these needs.
To grow your business you need to take the time to determine who your target customer is, what their needs are, and how you can address these needs and bring value to the customer.
by Fronetics | Nov 25, 2014 | Blog, Internet of Things, Marketing, Social Media, Strategy, Supply Chain
The 2014 UPS B2B Buyers Insight Study found that companies need to have a strong online presence to grow their business.
Buyers are looking for information online
Buyers are conducting research on industrial suppliers online. Sixty-eight percent of buyers research supply purchases via supplier website, and 52 percent use search engines.
In their report, UPS and TNS discuss the importance of a strong online presence:
“Given buyers’ high satisfaction levels with supplier performance on key selection criteria, and considering that web-based research is most preferred, it’s reasonable to infer that many buyers consider online research essential to their supplier selection process. The use of search engines means that suppliers may be at greater risk of losing share to companies whose products are perhaps easier to find, in stock or competitively priced. On the other hand, suppliers whose products are easy to find online and meet buyers’ criteria may also stand to gain customers.”
Being able to buy online is more important to buyers than a sales rep
Being able to access information about products online and being able to make purchases online is more important to buyers than sales representatives and printed catalogs.
Respondents were asked to rate attributes with respect to deciding from which industrial supplies vendor to purchase. Seventy-eight percent of respondents rated product information on the supplier website as “extremely important” or “very important.” Seventy-four percent of respondents rated the ability to make purchases on the supplier’s website as “extremely important” or “very important.” In contrast, fifty-eight percent of respondents rated having a sales representative as “extremely important” or “very important.” Fifty-four percent of respondents rated having a hardcopy product catalog as “extremely important” or “very important.”
Buyers like to purchase through websites
Sixty-three percent of industrial supplies buyers reported that they purchase through websites (directly from suppliers or via a third-party provider).
Sixty-seven percent of buyers responded that the ability to order through a supplier’s website is considered “extremely important” or “very important”
If you think your current customers don’t care if you don’t offer the ability to purchase products online – think again. The survey found that 34 percent of buyers say that they have gone outside of their existing supply base to make an online purchase.
Meet your customers online
Having a strong online presence is an essential component to your business strategy. If you want to grow your business you need to be online. UPS and TNS sum this up nicely:
“Be in the right place when buyers are looking: Having a superior supplier website with stellar functionality means little if buyers can’t find the site or don’t know it’s available. Making sure products and supplier information can be found easily by search engines (SEO), and being visible when buyers search for products (SEM), are essential strategies for retaining and increasing customer base.”
by Fronetics | Nov 20, 2014 | Blog, Marketing, Social Media, Strategy
Last month when Flipboard launched the third version of its mobile news app, Mashable called it “the most personal and magazine-like experience the platform has offered yet”. Compared to previous versions, Flipboard 3.0 seems more adept in curating relevant and individualized content for users – a function that can be traced to Flipboard’s newly acquired, topics-based technology.
Earlier this year when Flipboard acquired Zite from CNN, it announced plans to integrate Zite’s technology into Flipboard’s product, improving its capability to personalize news feeds for users. The company reports that once the full integration is in place, they’ll sun-set the nine year old Zite app. First debuting as an iPad-only application, Zite quickly expanded its reach into the smartphone applications market while concurrently navigating acquisitions by CNN then eventually landing at the giant media aggregation app Flipboard. So what is it, exactly, that CNN and Flipboard found so appealing about Zite? Quite simply, it’s personalization.
What the founders of Zite realized early on, and then successfully developed, was that users wanted an individualized news feed that served up topics-specific content. Not only did Zite deliver on that functionality, but it took news feed generation a step further by introducing an element of fluidity. Over time, the application learned what type of content and topics the user found valuable and used that information to curate highly-relevant material. Setting Zite further apart from competitors was its expertise in culling articles from sources other than what users would typically find on social media or search engine results. Flipboard has positioned themselves well to leverage the Zite technology given their similar user bases and platforms. Indeed, Flipboard 3.0 is both more personal and less personal – striking a balance of topic specific, uniquely-sourced content and trending, staff-curated content.
4 Flipboard Uses for Content Marketers
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Use it to Promote
If your content strategy includes blog writing and the distribution of your content, you should be using Flipboard. It naturally lends itself to the social promotion of your brand and content. Extending your brand beyond your website is as simple as creating a Flipboard magazine of your products and/or services.
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Use it to Learn:
Flipboard’s 100 million active readers have already amassed a sizable collection of insightful content about specific topics. No matter what industry you work in, it’s almost guaranteed that you’ll find unique content either generated or curated by industry peers.
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Use it for Productivity:
You’ve already created great content. Flipboard makes it easy to share content across your existing social networks. Want to send a prospect a product or service listing? Tweet them a link to your Flipboard magazine showcasing your products and services.
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Use it to Unwind:
Miss the last episode of your favorite show? Catch up by reading show-related content. Want to plan a trip to the beach in February? Browse Flipboard’s travel magazines to find the best hotel deals and insider information about resorts.
You can download Flipboard for free. It is available for iOS, Android, Windows, Blackberry, Kindle Fire & NOOK.
by Fronetics | Nov 19, 2014 | Blog, Leadership, Marketing, Social Media, Strategy, Talent
Networking is often thought of as a (dreaded) job search action item. However, thinking about networking in this manner will leave you at a disadvantage. Networking is an action item necessary for your professional and personal growth.
Those who view networking as more than just a job search must, gain a competitive edge over those who turn to networking only when they are making a job/career change. Glen Llopis puts it this way:
“The more you procrastinate, the more you will find yourself disconnected from the opportunities that may potentially advance your career or allow you to meet the right people.”
How and why does networking matter? Here are five reasons why networking is essential and why connections matter:
- Research has shown that the larger the network, the larger the salary
- Networks beget jobs
- Networks bring opportunities that benefit and feed your career, professional development, and personal interests.
- Networks make people smarter
- Networks make people happy
Moreover, Kathryn Minshew, founder and CEO of The Muse and The Daily Muse, points out that:
“Networks are powerful, and when done right leave you surrounded by a core of individuals who are all rooting for your success and happy to help you.”
One of the greatest networking tools for professionals is LinkedIn. So before you begin, make sure you optimize your LinkedIn profile for success.
by Fronetics | Nov 13, 2014 | Blog, Marketing, Social Media, Strategy, Supply Chain
Founded in 1997, Cerasis is a top North American third party logistics company offering logistics solutions with a strong focus on LTL freight management. For 15 years the company utilized traditional marketing strategies – placing ads in glossy industry publications (print) and relying heavily on referrals. This strategy was effective. The company acquired new customers, retained current customer, and realized positive growth. However, Cerasis was not attracting larger and more sophisticated shippers, and brand awareness was low. Moreover, Cerasis was not perceived as a leader within the industry. The company recognized that in order to catch the attention of their preferred customers, increase brand awareness, and be perceived as a leader within the industry they needed to make substantial changes to their marketing strategy. To overcome these challenges Cerasis decided to shift from their traditional approach to an inbound marketing strategy.
Strategy matters
Understanding that strategy is critical to success, Cerasis took the time to put a strategy in place. Taking a research-based approach to strategy development, Cerasis studied internal company data, trends, and metrics and conducted market research. Using this information Cerasis determined the type of messaging it wanted to share, identified their target audience (buyer persona), and identified the platforms it felt would be the most effective.
Adam Robinson, Director of Marketing at Cerasis, notes that the company took a measured approach:
“Once we had a strategy in place we needed to execute it. We started simply – we posted one piece of content each day.”
Revenue matters
Cerasis’ strategy paid off. Within 25 months Cerasis realized a 14% increase in revenue. This increase was directly attributable to inbound marketing. In addition this stream of revenue, the company’s sales team was able to generate revenue totaling $20 million during this period – more than double the previous two years combined. This can also be linked to the company’s inbound marketing efforts as they increased the company’s brand awareness and positioned Cerasis as a leader within the industry.
To learn more about Cerasis’s approach to inbound marketing and the results realized, download the case study: 3PL Cerasis acquires 98 new customers through inbound marketing.
by Fronetics | Nov 11, 2014 | Blog, Current Events, Marketing, Social Media, Strategy
Ello launched in beta on August 7th. By the last week in September the invite-only social network was receiving more than 50,000 invite requests per hour.
What sets Ello apart from other social networks? Ello is ad-free and doesn’t sell user data to third parties. On October 23rd Ello became a Public Benefit Corporation; therefore, making it virtually impossible for Ello to ever sell ads or user data.
The company’s manifesto points to the frustrations which were the impetus for founding Ello, and to the company’s strategic direction:
“Your social network is owned by advertisers.
Every post you share, every friend you make, and every link you follow is tracked, recorded, and converted into data. Advertisers buy your data so they can show you more ads. You are the product that’s bought and sold.
We believe there is a better way. We believe in audacity. We believe in beauty, simplicity, and transparency. We believe that the people who make things and the people who use them should be in partnership.
We believe a social network can be a tool for empowerment. Not a tool to deceive, coerce, and manipulate — but a place to connect, create, and celebrate life.
You are not a product.”
Ello’s mindset resonates. Not only are people clamoring to join the social network, investors are pounding on the door. CEO and Co-Founder Paul Budnitz told BusinessWeek:“I have every investor in the world in my inbox. Someone today offered to fly us out in a private jet to talk, and we said we’re just too busy.” Ello is only open to additional financing from backers with similar values.
What can businesses learn from Ello’s rapid rise to stardom? No one wants to be thought of as a product. If your company recognizes this and your social media strategy reflects this – you are more likely to be successful and rise to stardom (or at the very least increase your revenue).
Your company should use social media to:
- Build trust and relationships with prospects and customers;
- Engage with customers;
- Listen;
- Learn from your customers.
As Alexandra Samuel, Vice-President of Social Media at Vision Critical, recently wrote in an article for the HBR Blog Network: “Instead of relying on algorithms and ad targeting to get dollars out of their customers’ wallets, companies need to think about the value they can offer to their customers’ online lives.”
