by Fronetics | Feb 6, 2019 | Blog
Digital marketing has become essential to creating brand awareness, educating audiences and building credibility with customers. Here are the latest trends for 2019.
Highlights:
- Digital marketing has become essential to creating brand awareness, educating audiences and building credibility and trust with customers.
- Video is currently the most popular form of content being consumed online today.
- Peers and colleagues are the third most influential source of information for business to business (B2B) purchasing, right behind online searches and your website.
Video transcript:
Hi I’m Stacia Pathiakis. I’m an account manager at Fronetics and today I’ll going to be talking to you about six trends in digital marketing for the supply chain in 2019.
Digital marketing has become essential for creating brand awareness, educating audiences and building trust and credibility with your customers. Supply chain and logistics companies increasingly see the value in digital marketing. They’re increasing their budgets and it’s important to understand what the trends are for the upcoming year.
Here are six trends to consider when planning your 2019 strategy.
First, video. Video is currently the most popular form of content being consumed online today, and video marketing will continue to add substantial value in the upcoming year. Use video to teach your audience something that is worthwhile for them to know.
- Chatbots. Chatbots are automated messaging apps that simulate human conversation. They’ve become more popular in the past year than social networks.
- Voice search. Voice search is becoming an increasingly prevalent. It’s a means for people to search for the content they’re looking for using voice recognition. A good content marketing strategy should consider how your customers will be using voice search for information about in your industry.
Next is long-form content. Long form content includes such things as white papers, case studies, and longer form blog posts. Many industries, including supply chain and logistics industries, are saturated with short form content. Long form content provides a means of getting more in-depth information to your customers.
- Brand ambassadors. Peers and colleagues are the third most influential source of information for business to business (B2B) purchasing. And there’s nothing more credible than a friend who speaks highly of their company’s services and products.
- Market influencers. Market influencers is a form of marketing that focuses on individuals rather than the market as a whole. Basically, marketers identify individuals who would have influence over a larger group and target them specifically in their digital marketing campaign.
The beginning of the year is a great time to review your marketing strategy to make any changes for the upcoming year. For more tips on boosting your digital marketing strategy in 2019, visit us at fronetics.com.
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by Elizabeth Hines | Dec 6, 2018 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Strategy, Supply Chain
As content marketing continues to increase in popularity, here are six trends to consider when planning your 2019 strategy.
A recent article by Forbes on content marketing notes: “As recently as a few years ago, marketers handled content mostly as a side project. It was more of a bonus than an essential role — something you did when you had time because it took a backseat to more traditional marketing projects and responsibilities. That’s changed.”
Boy, has that changed. The content marketing industry is expected to be worth more than $400 billion by 2021.
The 2018 report from the Content Marketing Institute shows just how prevalent content marketing is, and how essential it has become to creating brand awareness, educating your audience, and building credibility and trust with your customers.
Supply chain & logistics marketers: Trends to watch
So, where is content marketing headed in 2019? Content marketing budgets are still on the rise, and supply chain and logistics companies are increasingly seeing the value in moving to an inbound marketing strategy driven by original content.
These are the six notable trends to consider when planning your 2019 content marketing strategy.
1. Video
Video is currently the most popular form of content being consumed online today, and video marketing will continue to have substantial value in 2019.
Smart supply chain marketers should start the new year by developing a visual storytelling strategy that offers consistent delivery of valuable content.
What’s your best bet? Be helpful and teach your audience something worthwhile to them.
2. Chatbots
The rise of chatbots – automated computer programs that simulate human conversation in messaging apps – is expected to continue in 2019. Business Insider recently reported that the number of people on messaging apps surpassed the number of users on social networks!
[bctt tweet=”Business Insider recently reported that the number of people on messaging apps surpassed the number of users on social networks!” username=”Fronetics”]
Chatbots are just one of the ways artificial intelligence will shape the content marketing landscape in 2019, but their ability to drastically increase customer engagement puts them on the short list for a major trend to watch in the coming year.
3. Voice search
Voice search is becoming an increasingly prevalent means of attaining information. Statistics vary, but it’s expected that anywhere between 30-50% of all searches will be voice searches by 2020. A recent report by NPR and Edison Research found that the rise of smart speakers is substantially changing consumer routines and purchasing behavior.
A good content marketing strategy for 2019 should consider how your customers might use voice search in your industry, and what you can do to maximize your content’s ability to respond.
4. Long-form content
I love this one, because it harkens back to humble beginnings of content marketing and the desire to put informative, quality content in front of a targeted interested audience.
Long form content – white papers, case studies, and lengthier blog posts e.g. – will have a resurgence of renewed appreciation in 2019. Why? Because many industries, including supply chain and logistics industries, are saturated with tons of mediocre short form content. People are increasingly looking to weed through it all for substantial quality posts from trusted sources. In addition, search engines will favor longer posts in results rankings.
Cheers to 2019 being the year of quality over quantity!
5. Brand ambassadors
We wrote about brand ambassadors as we headed into 2018, but they are worth mentioning again as we look forward to 2019. Brand ambassadors are employees that influence the B2B buying decisions of others, and they are an often-overlooked resource with more traditional marketing tactics.
Peers and colleagues are the third most influential source of information for business to business (B2B) purchasing, right behind online searches and your website! And there’s nothing more credible than a friend who speaks highly of their company’s product or service.
Definitely consider how you can help make brand ambassadors out of your employees in 2019.
6. Market Influencers
The final trend to watch in 2019 is influencer marketing, a form of marketing which focuses on influential people rather than the market as a whole.
Basically, marketers identify individuals who might have influence over potential buyers and create marketing campaigns and activities around these influencers. In many ways, this works similarly to a brand ambassador, where a single person influences their network of friends; in this case, however, the market influencer has a large network and a lot of “friends” who listen.
Influencer marketing will be a huge trend in marketing for 2019, and it would be worth considering who might be an influencer in your industry in the coming year and what your company might do reach them.
So, there you have it. As we head into 2019, these are the trends to watch and plan for in content marketing space.
The B2B buying climate is growing longer and more complex, and content marketing is so effective throughout the entire sales cycle if it’s done well. The end of the year is a great time to revisit your marketing strategy and make any necessary changes for the coming year.
Best wishes in the year ahead!
This post originally appeared on EBN Online.
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by Fronetics | Oct 11, 2018 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Supply Chain
Consider these chatbot platforms for supply chain operations that can help you create artificial intelligence bots to interact with your prospects.
Chatbots are on the lips of every marketer these days hoping to automate some of their processes. These artificial intelligence computer programs are designed to conduct conversations, simulating how a human would interact. If you haven’t already, check out this introduction to chatbots for the supply chain.
[bctt tweet=”Chatbots are on the lips of every marketer these days hoping to automate some of their processes. These artificial intelligence computer programs are designed to conduct conversations, simulating how a human would interact.” username=”Fronetics”]
There are countless options for platforms that let you create and customize chatbots. Here are the 5 most important chatbot platforms for supply chain operations to know and consider integrating into their websites.
5 chatbot platforms for supply chain operations
1. Chatfuel
Chatfuel is a great option for marketers who lack programming experience, as it does most of the hard work for you. Reportedly used by companies including MTV, TechCrunch, BuzzFeed, British Airways, and Adidas to create their chatbots, Chatfuel provides easy-to-use resources with a simple user interface that lets you create a chatbot in less than 15 minutes.
2. ChatScript
ChatScript is a four-time winner of the Loebner Prize for the most human-like artificial intelligence. While it doesn’t require advanced programming knowledge, it provides an open-source framework for developers to build and deploy chatbots.
3. Facebook Bots for Messenger
Facebook’s Bots for Messenger is a tool that allows businesses to build chatbots for Facebook’s Messenger platform (which is currently used by nearly a billion people). Its three main capabilities are its send/receive API, generic message templates, and the ability to customize the welcome screen users first see when interacting with your bot.
4. Botsify
A popular chatbot platform, Botsify lets anyone create bots easily without needing to write any code. It provides templates with a range of drag-and-drop functionalities. Additionally, it boasts human takeover ability to ensure a smooth transition from a bot to a human at the appropriate point in the sales funnel.
5. Flow XO
This platform offers the templates and tools necessary to create a talking bot, and lets you run and test functionalities with a built-in test console. Flow XO also offers a provision for you to connect with your customers over voice and chat when required in the conversation.
While email marketing continues to be a key tactic, marketing via messaging apps is becoming more and more expected. These chatbot platforms for supply chain operations offer ease, convenience, and a positive customer experience. They’re worth considering!
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by Elizabeth Hines | Sep 19, 2018 | Blog, Content Marketing, Data/Analytics, Logistics, Marketing, Supply Chain
Automation has two major benefits for supply chain marketers: it drives efficiencies and improves success rates in earning and converting leads.
When you think about automation in the supply chain, you probably don’t immediately consider marketing and sales. Perhaps you envision robots scooting around warehouse floors, or maybe you think of applications in billing, compliance reports, or order auditing. However, advances in automation have impressive implications for marketing and sales in the supply chain as well.
Automation has two major benefits for supply chain marketers. Like all automation, it drives efficiencies, allowing your team to devote more time to other core competencies. What you may not know, however, is that it also improves success rates in earning and converting leads. In fact, HubSpot reports that businesses using marketing automation to nurture leads receive a whopping 451% increase in qualified leads.
New trends in marketing automation – particularly those which function more like artificial intelligence – can streamline and improve your marketing and sales efforts. Here’s how.
Integrate marketing automation into your CRM strategy
Integrating marketing automation into your customer relationship management (CRM) strategy may not be the first thing that came to mind, but the two work beautifully in tandem.
An integrated approach will take all three of the following areas to the next level:
- Track behavior. Automation lets you go far beyond basic demographic data, seeing things like what pages your prospects are visiting, what types of content they’re interested in, and where they are in the buying cycle.
- Send targeted messages. You can use the behavioral information collected by your marketing automation tool to create and send targeted messages that are customized to your prospects’ interests and stage in the buying cycle. This means your prospects will find your messages more relevant and engaging.
- Establish clear ROI. Establishing a clear link between marketing efforts and sales is a constant thorn in the side of most marketers, but new advances in automation make measuring ROI a little clearer. Creating a campaign in your marketing automation system maps it back to your CRM, so you can correlate closed deals directly with the campaigns that created them.
Basically, combining CRM with marketing automation can give you more organizational bandwidth, more precision in your messaging and lead nurturing, and more measurable value in your campaigns.
Create targeted messages with email workflows
There’s no area in which marketing automation is more helpful than in the creation of automated but extremely pertinent email workflows to your sales leads.
Based on the information you have about your leads and/or their engagement with your website, email workflows trigger a series of pre-determined highly-relevant emails at designated intervals, inviting them to take action and helping them to move down the sales funnel.
Email workflows do require considerable work upfront as you consider individual buyer profiles, their place within the buyer’s journey, and what timely and relevant information will advance them. But thoughtful well-designed email workflows can translate to substantial time savings and increases in lead conversion later.
More marketing automation: Social media scheduling tools & chatbots
Two other areas in which automation is making a big splash in marketing and sales are social media scheduling tools and chatbots.
The targeted approach of email workflows increases their chances of being read, but I don’t need to point out that – no matter how perfect your email might be – people are still buried in emails. On average, office employees receive 121 emails per day. Only around 20% are opened, and click-through rates are even lower.
[bctt tweet=”On average, office employees receive 121 emails per day. Only around 20% are opened, and click-through rates are even lower.” username=”Fronetics”]
So, in addition to email workflows, the newest trends in automation are social media scheduling tools and chatbots. Both of them can make your job much easier — and improve your bottom line.
Social media scheduling tools
Social media scheduling tools, like those offered by HubSpot and Hootsuite, let you plan and schedule content across your social networks.
For example, HubSpot’s comprehensive CRM and marketing platform includes the ability to automatically post to social media when you publish content, as well as in-depth analytical tools for determining the best time to post to social media platforms. You can also monitor social mentions and link your social media activity with larger marketing campaigns to determine ROI.
Hootsuite lets you keep track of various social media channels at once. It also helps you perform brand monitoring, letting you know when you brand is mentioned, and what your customers are saying.
As you can imagine, using a social media monitoring tool can greatly improve efficiency, cutting into the sometimes-seemingly-endless manual hours spent on social media monitoring and posting.
Chatbots
A chatbot is s a computer program that simulates human conversation using auditory or textual methods. It communicates with your customer inside a messaging app, like Facebook Messenger, and is similar to email marketing without landing in an inbox.
Chatbots are the latest trend in marketing, and their increasing popularity is making it harder to ignore how artificial intelligence is helping shape the content marketing landscape. It’s certainly timely. Business Insider recently reported that the number of people on messaging apps surpassed the number of users on social networks!
Messaging automation is the new email automation, and it can work for supply chain and logistics industries too. Chatbots currently allow for increased customer engagement through messaging app technology that isn’t yet saturated with marketing, and your brand will also appreciate the ease of tracking and segmenting your customers through chatbots.
Marketing automation is for the supply chain
Automation isn’t just for the warehouse or the finance and billing department. It’s also for this crazy constantly-changing world of marketing in supply chain and logistics industries. Marketing automation can make a big difference in your marketing and sales efforts.
Integrating automation with your CRM strategy, creating targeted email workflows, and the newest advances like social media scheduling tools and chatbots can all add up to major time savings and substantial increases in lead conversion rates.
This post originally appeared on EBN Online.
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by Fronetics | Jul 9, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Here are our most-viewed supply chain and logistics blog posts from this year as of July 1, 2018.
Throughout the year, we regularly write blog posts to help our readers stay on top of the latest news and happenings in the supply chain and logistics industries, particularly in regards to content marketing. We hope these posts provide insight, tips, and insider information on how to stay head of your competitors with the consistent publication of quality content.
We’ve covered some great stuff this year, from new trends (like chatbots) to questions that clients ask year after year (like how is the industry using social media?). Here’s a look at our most popular posts so far this year.
Top supply chain and logistics blog posts from 2018 (so far)
1. 10 Must-Follow Supply Chain and Logistics Blogs in 2018
These 10 blogs are all rich with industry news and the latest trends to keep you in the know. They cover a wide range of topics, from research to strategy, and feature some of the top thought leaders in the field. Read more.
2. 5 Must-Read Books for Supply Chain Leaders
One of the best ways to sharpen your leadership skills is by learning from other leaders’ experiences. Leadership books, especially those focused on the supply chain and logistics industries, give valuable insight into the trials and triumphs of your industry peers’ encounters. Read more.
3. Top 3 Logistics and Supply Chain Blogs of 2018
You voted, and the results are in! LTX Solution is your number one favorite blog of the year, with “Ellen’s Blog” of Women In Trucking and Apex Capital Blog coming in second and third. What remained consistent from previous years is the quality of the content and the consistency of posting by the three winners. Read more.
4. 7 Supply Chain & Logistics Professionals to Follow on LinkedIn
LinkedIn, with almost 500 million users, is the #1 networking site for professionals. Following LinkedIn members gives you access to their profiles, as well as any original or third-party posts they publish on their newsfeeds. Here are 7 supply chain and logistics professionals to follow for top posts and articles in your industry. Read more.
5. B2B Marketing Trend 2018: Influencer Marketing
One of 2018’s fastest growing marketing trends is influencer marketing. Companies will increase their influencer marketing budget to keep up with the competition. 86% of B2C marketers used influencer marketing in 2017, and 92% of marketers that tried it found it to be effective. B2B marketers, on the other hand, have been slower to adopt this new marketing trend. Read more.
6. 6 Reasons Your Supply Chain Employees Are Looking for New Jobs
With the rising demand for professionals in Supply Chain Management and Procurement, there’s a lot of employment activity, especially in short-term contracts. This guest post from Argentus covers the subtler reasons that star performers in these functions get the desire to make a move. It’s not out of a desire for more money as often as you might think. Read more.
7. Drawing Lessons from Tesla’s Supply Chain Issues
A great article last month from CIPS’ industry magazine Supply Management dove into some of Tesla’s Supply Chain woes, discussing how the company, still considered a visionary in the industry, has gotten into some challenges, as well as some optimistic scenarios for how it can get out of it. Read more.
8. Top 10 Social Media Analytics Tools
Analyzing your social media performance is critical to a successful marketing effort, especially in light of recent changes to Facebook’s News Feed. You need the tools to determine what’s working and what isn’t, as well as the best time to post your content for your target audience. Read more.
9. KFC Ran Out of Chicken in the UK: What Supply Chain Lessons Can We Learn?
More than half of the UK’s Kentucky Fried Chicken stores recently closed because they ran out of chicken. A few weeks later, reports are that a number of stores are still closed, with front-line workers being encouraged to take holidays as the company sorts out its deliveries and tries to account for the failures. This guest post from Argentus provides a look at what caused the issues and what supply chain lessons can be learned. Read more.
10. Writing for SEO: Topic Clusters and Pillar Content (NOT Keywords)
I’ve been hinting — more like, emphasizing — in our recent Writing for SEO series that trying to rank for certain keywords in each blog post you publish is a practice on the way out. You may have been wondering what you’re supposed to do instead. This post on topic clusters and pillar content is your answer. Read more.
What supply chain and logistics blog posts have you most enjoyed this year? Are there any topics you’d like us to cover? Please reach out to us and let us know!
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