by Elizabeth Hines | Sep 19, 2018 | Blog, Content Marketing, Data/Analytics, Logistics, Marketing, Supply Chain
Automation has two major benefits for supply chain marketers: it drives efficiencies and improves success rates in earning and converting leads.
When you think about automation in the supply chain, you probably don’t immediately consider marketing and sales. Perhaps you envision robots scooting around warehouse floors, or maybe you think of applications in billing, compliance reports, or order auditing. However, advances in automation have impressive implications for marketing and sales in the supply chain as well.
Automation has two major benefits for supply chain marketers. Like all automation, it drives efficiencies, allowing your team to devote more time to other core competencies. What you may not know, however, is that it also improves success rates in earning and converting leads. In fact, HubSpot reports that businesses using marketing automation to nurture leads receive a whopping 451% increase in qualified leads.
New trends in marketing automation – particularly those which function more like artificial intelligence – can streamline and improve your marketing and sales efforts. Here’s how.
Integrate marketing automation into your CRM strategy
Integrating marketing automation into your customer relationship management (CRM) strategy may not be the first thing that came to mind, but the two work beautifully in tandem.
An integrated approach will take all three of the following areas to the next level:
- Track behavior. Automation lets you go far beyond basic demographic data, seeing things like what pages your prospects are visiting, what types of content they’re interested in, and where they are in the buying cycle.
- Send targeted messages. You can use the behavioral information collected by your marketing automation tool to create and send targeted messages that are customized to your prospects’ interests and stage in the buying cycle. This means your prospects will find your messages more relevant and engaging.
- Establish clear ROI. Establishing a clear link between marketing efforts and sales is a constant thorn in the side of most marketers, but new advances in automation make measuring ROI a little clearer. Creating a campaign in your marketing automation system maps it back to your CRM, so you can correlate closed deals directly with the campaigns that created them.
Basically, combining CRM with marketing automation can give you more organizational bandwidth, more precision in your messaging and lead nurturing, and more measurable value in your campaigns.
Create targeted messages with email workflows
There’s no area in which marketing automation is more helpful than in the creation of automated but extremely pertinent email workflows to your sales leads.
Based on the information you have about your leads and/or their engagement with your website, email workflows trigger a series of pre-determined highly-relevant emails at designated intervals, inviting them to take action and helping them to move down the sales funnel.
Email workflows do require considerable work upfront as you consider individual buyer profiles, their place within the buyer’s journey, and what timely and relevant information will advance them. But thoughtful well-designed email workflows can translate to substantial time savings and increases in lead conversion later.
More marketing automation: Social media scheduling tools & chatbots
Two other areas in which automation is making a big splash in marketing and sales are social media scheduling tools and chatbots.
The targeted approach of email workflows increases their chances of being read, but I don’t need to point out that – no matter how perfect your email might be – people are still buried in emails. On average, office employees receive 121 emails per day. Only around 20% are opened, and click-through rates are even lower.
So, in addition to email workflows, the newest trends in automation are social media scheduling tools and chatbots. Both of them can make your job much easier — and improve your bottom line.
Social media scheduling tools
Social media scheduling tools, like those offered by HubSpot and Hootsuite, let you plan and schedule content across your social networks.
For example, HubSpot’s comprehensive CRM and marketing platform includes the ability to automatically post to social media when you publish content, as well as in-depth analytical tools for determining the best time to post to social media platforms. You can also monitor social mentions and link your social media activity with larger marketing campaigns to determine ROI.
Hootsuite lets you keep track of various social media channels at once. It also helps you perform brand monitoring, letting you know when you brand is mentioned, and what your customers are saying.
As you can imagine, using a social media monitoring tool can greatly improve efficiency, cutting into the sometimes-seemingly-endless manual hours spent on social media monitoring and posting.
Chatbots
A chatbot is s a computer program that simulates human conversation using auditory or textual methods. It communicates with your customer inside a messaging app, like Facebook Messenger, and is similar to email marketing without landing in an inbox.
Chatbots are the latest trend in marketing, and their increasing popularity is making it harder to ignore how artificial intelligence is helping shape the content marketing landscape. It’s certainly timely. Business Insider recently reported that the number of people on messaging apps surpassed the number of users on social networks!
Messaging automation is the new email automation, and it can work for supply chain and logistics industries too. Chatbots currently allow for increased customer engagement through messaging app technology that isn’t yet saturated with marketing, and your brand will also appreciate the ease of tracking and segmenting your customers through chatbots.
Marketing automation is for the supply chain
Automation isn’t just for the warehouse or the finance and billing department. It’s also for this crazy constantly-changing world of marketing in supply chain and logistics industries. Marketing automation can make a big difference in your marketing and sales efforts.
Integrating automation with your CRM strategy, creating targeted email workflows, and the newest advances like social media scheduling tools and chatbots can all add up to major time savings and substantial increases in lead conversion rates.
This post originally appeared on EBN Online.
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by Fronetics | Sep 13, 2018 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
When sales and marketing misalignment plagues your organization, it can have motivational and financial consequences.
Imagine your business spending millions of dollars trying to fix one perceived problem — and it wasn’t even the problem, after all.
Too often, B2B companies fall victim to the dangers of sales and marketing misalignment, often without even being aware that it’s an issue. In fact, a recent study by HubSpot found that only 22% of companies report that their sales and marketing relationship is tightly aligned.
That’s a big problem. And, recently, four business and marketing professors set out to explore just how bad it is for companies when sales and marketing don’t line up. In a recent article in the Harvard Business Review, Wendy Ritz, Michelle D. Stewart, Felicia N. Morgan, and Joseph F. Hair, Jr., described their findings from an experiment and interviews, designed to tackle the issue of sales and marketing misalignment, specifically in regard to the pricing of products and sales initiatives.
What’s wrong with sales and marketing misalignment?
The researchers identified three major dangers for businesses when sales and marketing don’t share goals.
Danger 1: Demotivation
A key part of motivation is the belief that a team can achieve its goal. When goals are misaligned, “it reduces the sales force’s perception that they can achieve either goal.”
In turn, the researchers point out that this demoralizing effect can reduce commitment to the organization, in addition to specific goals. In their experiment, they found that “the effect of misaligned goals reduced hope of the salespeople and created a defeatist climate.”
Danger 2: Goals seem insurmountable
Again, the perception that goals can be achieved is crucial. When sales and marketing are misaligned, people are much more likely to view goals as more difficult or even impossible to achieve.
The researchers point out that “while difficult goals are not necessarily problematic, the challenge is when the sales force believes that the misalignment of goals is simply unnecessary, or that the goal combination makes it impossible to be successful.” In other words, if goals don’t line up, you wind up with a sales force who feels defeated immediately.
Danger 3: It’s going to cost you
Remember the old adage, “Be careful what you wish for?” When it comes to sales and marketing misalignment, the highest cost often comes when goals are met.
“To compensate for the mismatch between pricing and sales force compensation goals,” the researchers found, “salespeople may offer additional resources such as free training, free freight, and customized products.” When goals seem insurmountable or counterproductive, sales teams find themselves resorting to desperate measures to get the job done — which can unnecessarily erode profits.
When things go right
According to a recent study by Data Room and Marketo, “Sales and marketing alignment can improve sales efforts at closing deals by 67% and help marketing generate 209% more value from their efforts.”
The survey found that sales teams closely aligned with their marketing counterparts ranked the quality of marketing-sourced leads much higher than those that were rarely aligned or misaligned. The bottom line: sales and marketing teams that are aligned perform better.
Thinking about getting your sales and marketing on the same page? Consider these six ways to boost sales and marketing alignment.
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by Fronetics | Sep 5, 2018 | Blog, Content Marketing, Logistics, Marketing, Strategy, Supply Chain
When your content marketing and sales forces align their efforts, they form a powerful symbiotic relationship that grows your brand and your bottom line.
There’s a big misperception out there that content marketing represents some kind of threat to the job security of sales personnel. It’s absolutely true that content marketing is an inbound approach, contrary to the traditional outbound approach of a B2B sales force. But make no mistake: Content marketing is not a substitute or replacement for an expert sales staff.
In fact, it’s when marketing and sales work in tandem that they’re most effective. They can help each other out to generate more leads, nurture current leads more effectively, and even help close more deals.
Content marketing helps generate a steady flow of quality leads, and it provides targeted information to usher prospects down the sales funnel. But even quality leads don’t turn into sales on their own. This is where a sales staff comes in, to take those leads and cultivate them into new business.
Content marketing and sales: Division of labor
For content marketing and sales to work seamlessly together, it’s important to have a clear idea of the role of each. They provide different touch points for leads at each stage of the buying cycle. Here’s a quick primer:
1. Forming a relationship
In this early stage of the buying cycle, your content marketing efforts go toward opening up a dialogue with potential customers. Often, potential leads’ first engagement with your brand comes when they read one of your blog posts, come across your website while searching for product solutions, or see one of your social media posts through their network.
This is when your sales staff picks up the ball, keeping that positive contact going by developing it into a conversation. It’s your sales team’s job to cultivate an ongoing personal relationship with that prospect.
2. Providing information
Now that you’ve established a relationship and your sales team is continuing a dialogue with your prospect, content marketing can step in. B2B buyers report spending more time than ever conducting research, using expert content such as vendor websites, user reviews, and social media before making purchasing decisions. The content that you share with prospects at this stage of the buyer’s journey should be designed to answer informed questions and tip the scales in your favor.
At this stage, your sales staff should be directly answering questions from prospects. When a potential customer reaches out with a query, it’s likely that he or she has done a fair amount of research. So your sales reps need to speak specifically to the customer’s needs in a way that content alone can’t do, to keep them interested and moving down the funnel.
3. Advocating for your brand
Content marketing increases brand awareness for your business. It helps elevate your brand position within the industry and keeps your business top-of-mind, even at a time when potential customers aren’t ready to make a purchase.
When a customer is preparing to make a purchase, your sales staff is the primary advocate for your brand. They should be proactive in pursuing business when customers show interest in your content or when they reach out with questions. They drive dialogue and get to know customers and how your business can help them.
A match made in heaven
When content marketing and sales work together, you’ll see the results hit your bottom line. Curating and creating great content will generate quality leads for your company. And it also empowers your sales force to build relationships with potential customers — and close the sale.
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by Fronetics | Aug 22, 2018 | Blog, Content Marketing, Logistics, Manufacturing & Distribution, Marketing, Strategy, Supply Chain
Account-based marketing has traditionally utilized outbound marketing tactics, until now.
Account-based marketing has been around for decades, but it has been gaining a lot of attention in the past few years. More and more companies are starting to use account-based marketing to increase their brand awareness with specific audiences and work together with sales teams to close deals.
But what is account-based marketing?
Account-based marketing
Account-based marketing (ABM) is a focused approach to B2B marketing in which marketing and sales teams work together to target best-fit accounts and turn them into customers. Marketers and sales teams focus their efforts on specific accounts — companies, customers, target audiences — and work to get marketing materials in front of them.
Essentially, account-based marketing takes a potential customer and turns them into their own market. “[ABM] is to address the needs of organization by connecting with all of the stakeholders within it. That’s one reason why it works so well in B2B — oftentimes you have to work with five or more stakeholders in a given sale,” writes Sam Balter, HubSpot’s Corporate Marketing Manager.
So how can content marketing help with ABM, which has traditionally been a sales strategy?
Content marketing and account-based marketing
Inbound marketing focuses on audiences finding you. Instead of pushing a message onto buyers, inbound marketing allows you to establish your brand as an industry leader and let interested audiences come to you. This type of marketing attempts to draw in potential customers through interesting and engaging content.
Content marketing is a type of inbound marketing that uses blog posts, social media, infographics, and video to expose target audiences to a brand.
Merging sales and marketing efforts
There’s no reason that ABM and content marketing can’t work together. In fact, you’re missing out on maximizing your marketing efforts if you aren’t incorporating both of these marketing strategies in your overall marketing plan.
Today’s buyers don’t want to be ‘sold.’ Traditional sales pitches are no longer pushing buyers down the sales funnel. Instead, buyers want a personalized experience, where they feel they are getting to know a brand before they make a buying decision.
What does this mean for your ABM strategy? It means that content marketing can help educate and inform the specific accounts your sales team has identified through valuable, interesting content.
“For example, if you approach any content you create as part of the strategy with both goals in mind, you can create a piece of content that is both incredibly useful from a keyword perspective (and drives a ton of traffic to your site) while also providing all the key information that you’d like to say to your ABM contacts,” writes Stacy Willis for Impact.
When creating content for any marketing effort, the key is to make sure that your content has value. Whether you’re trying to attract a specific account or looking to increase web traffic, content marketing focuses on value and not just volume.
Creating a cohesive account-based marketing and inbound marketing strategy will help maximize your marketing efforts. Though not traditionally used together, it’s time to think outside the box and start seeing the benefits of a joint marketing approach.
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by Fronetics | Apr 10, 2018 | Blog, Content Marketing, Logistics, Marketing, Strategy, Supply Chain
Check out these marketing automation tools for email workflows, social media scheduling, and customer relationship management.
Lately it seems like everyone is talking about marketing automation. As B2B buyers increasingly demand personalized experiences through the buyer’s journey, marketers’ jobs are getting tougher, as they need to provide custom lead-nurturing content to all prospects in their databases.
And that’s where automating marketing tasks can help.
The term “marketing automation” refers to a variety of tools used to automate the process of personalizing leads’ interactions with your business. The sheer variety of these tools can sometimes be overwhelming — so we’ve pulled a few of our favorites in the categories of email workflows, social media scheduling tools, and customer relationship management.
6 marketing automation tools for supply chain and logistics marketers
1. Customer.io
This tool lets you send targeted messages to your customers, crafting them based on how they interact with your business, and making personalized messages simple. You can also keep track of conversions and create customer profiles. Our favorite part? It integrates with your mobile app or website, letting you see data in real time and trigger actions by adding in predefined rules.
2. Constant Contact
This powerful tool has some features that are unique — and can take your marketing capabilities beyond the basics. Beyond setting up and managing an automated database, Constant Contact offers Facebook fan promotion, coupons and deals, and event management.
3. AdRoll
This is an extremely effective tool for retargeting customers through re-engagement on Facebook, Twitter, and elsewhere on the web. It offers cross-device and cross-platform retargeting capabilities, as well as flexible segmentation, letting you provide customized experiences that dramatically improve your marketing efficiency. It also offers customized budgeting and full control over ad spend.
4. Pardot
Pardot is an all-inclusive marketing automation suite, but it’s particularly strong for amping up your engagement with CRM integration. It’s a great tool for helping your sales team shorten the sales cycle. And, in addition to CRM integration, it offers email marketing, lead nurturing, lead scoring, and ROI reporting.
5. Marketo
This cloud-based marketing software lets you drive revenue with lead management and mobile marketing. It not only helps build customer relationships, but it helps you sustain them as well. Best of all, you can try it out for free until you’re sure it’s right for your business.
Bonus all-in-one tool: HubSpot
HubSpot is an inbound-marketing tool that lets you generate leads, close deals, and manage your sales pipeline from start to finish. It integrates beautifully with a content marketing strategy, with the goal of turning outbound leads into inbound ones. It includes revenue reporting, custom-event reporting, custom-event automation triggers, predictive-lead scoring, contacts and company reporting, and event-based segmentation.
What marketing automation tools does your business use?
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