Chatbots are on the lips of every marketer these days hoping to automate some of their processes. These artificial intelligence computer programs are designed to conduct conversations, simulating how a human would interact. If you haven’t already, check out this introduction to chatbots for the supply chain.
There are countless options for platforms that let you create and customize chatbots. Here are the 5 most important chatbot platforms for supply chain operations to know and consider integrating into their websites.
Chatfuel is a great option for marketers who lack programming experience, as it does most of the hard work for you. Reportedly used by companies including MTV, TechCrunch, BuzzFeed, British Airways, and Adidas to create their chatbots, Chatfuel provides easy-to-use resources with a simple user interface that lets you create a chatbot in less than 15 minutes.
ChatScript is a four-time winner of the Loebner Prize for the most human-like artificial intelligence. While it doesn’t require advanced programming knowledge, it provides an open-source framework for developers to build and deploy chatbots.
Facebook’s Bots for Messenger is a tool that allows businesses to build chatbots for Facebook’s Messenger platform (which is currently used by nearly a billion people). Its three main capabilities are its send/receive API, generic message templates, and the ability to customize the welcome screen users first see when interacting with your bot.
A popular chatbot platform, Botsify lets anyone create bots easily without needing to write any code. It provides templates with a range of drag-and-drop functionalities. Additionally, it boasts human takeover ability to ensure a smooth transition from a bot to a human at the appropriate point in the sales funnel.
This platform offers the templates and tools necessary to create a talking bot, and lets you run and test functionalities with a built-in test console. Flow XO also offers a provision for you to connect with your customers over voice and chat when required in the conversation.
While email marketing continues to be a key tactic, marketing via messaging apps is becoming more and more expected. These chatbot platforms for supply chain operations offer ease, convenience, and a positive customer experience. They’re worth considering!
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