by Fronetics | Jan 31, 2019 | Blog, Content Marketing, Current Events, Marketing, Social Media
Also, this month in social media news: Instagram allows posts to multiple accounts; Snapchat shares research on social media use; and YouTube adds new swipe-to-view option.
Highlights
- Facebook and YouTube are making changes that reflect a shift toward the Stories format.
- Snapchat releases research revealing that users seek different types of content on different social media platforms.
- Twitter is considering a big update to its conversational features designed to boost user engagement.
The new year is off and running in the social media world. As social media platforms vie to keep up with user behavior, we’re seeing a broad industry shift in favor of the “Stories” format. Facebook is attempting to ramp up the popularity of its Stories feature by giving users more options for direct response, while YouTube is introducing a swipe option, reflecting the growing preference for this kind of interface.
Businesses should take heed to the changes this month. The opportunity for CTA stickers in Facebook Stories — as well as Twitter’s plans for new conversational features and Instagram’s introduction of a feature allowing users to post across accounts at the same time — have important implications for how B2B businesses market themselves on social media. Additionally, Snapchat has released the results of a study examining how and why people use various social media platforms.
Here’s your social media news for January 2019.
Facebook Adds Call-to-Action Stickers for Page Stories
As Facebook continues to work toward making its version of Stories a success, the social media titan is testing a new set of Call-to-Action (CTA) stickers for Pages. The stickers let businesses on Facebook use Stories more effectively via direct-response tools.
The new buttons echo the CTA options already available to Pages in their header. Options include inviting users to “Shop Now,” “Book,” or “Get Directions” directly from within Stories.
Why does this matter for B2B businesses? This new feature brings direct action to where Facebook is pushing users to spend more and more time — Stories.
Twitter Releases Detailed Plans for Beta Testing of New Conversational Features
Twitter is looking to evolve its platform in line with usage trends, announcing the creation of a new beta program to test its conversational options. According to TechCrunch, Twitter will soon launch the beta program with a select group of users. Features to be tested include color-coded responses, algorithmically sorted replies, and status updates.
If the beta testing is successful and Twitter adopts the changes, expect to see a big impact on platform use. For example, color-coded replies would corollate with your connections, making them easier to locate within extensive threads. Algorithm searching would also assist with keeping users up to date with the most personally relevant parts of any discussion — all with the goal of boosting engagement.
Instagram Now Lets You Post to Multiple Accounts at Once
Earlier this month, Social Media Today and TechCrunch reported that Instagram is rolling out a feature allowing users to post a single update across multiple profiles at the same time. For social media managers responsible for maintaining several accounts, this is big news.
[bctt tweet=” Instagram is rolling out a feature allowing users to post a single update across multiple profiles at the same time. For social media managers responsible for maintaining several accounts, this is big news.” username=”Fronetics”]
It’s now easy to post content to all accounts at once. But the question remains: is this good news for your audience? Of course, every case is different, but it’s yet to be determined if this ease of posting identical content across multiple platforms will broaden audience engagement or backfire, causing users to get bored and tune out your content all together.
Snapchat Shares New Research on How and Why People Use Different Social Media Platforms
Partnering with Murphy Research, Snapchat Business conducted a study of more than 1,000 of its users between the ages of 13 and 44. The goal was to gain insight into the social media apps they use, why they spend time on each, and how each makes them feel.
The research revealed three key insights:
- The apps people use can impact their moods.
- There’s a reason users tap on each app.
- And there’s a time and place for each app in this space.
What does this mean for B2B users? Being aware of the various platforms people use to find a specific type of content, for example, can help shape content creation and sharing.
YouTube Adds a New Option to Swipe to View the Next Video
As if it weren’t easy enough to fall down a YouTube rabbit hole. This month, the video giant is rolling out a new option that gives users the option to swipe left to view the next video or right to go back to the previous. Users can also get a “sneak peek” of the next or previous video by partially swiping. Currently, the update is only available to iOS users and is in line with a broader industry trend toward the swipeable Stories format.
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by Fronetics | Oct 31, 2018 | Blog, Content Marketing, Current Events, Marketing, Social Media
Also in social media news, October 2018: Snapchat partners with Amazon on visual search tool, Google Plus is shutting down, and Instagram adds Quick Replies for business accounts.
With the arrival of Halloween, we know that the holidays are quickly approaching. Consumers will be busy making plans and diving into holiday specials. But social networks will also be hard at work trying to stand out against brick and mortar stores as an alternative for holiday preparations.
[bctt tweet=”Businesses looking to gain traction during the holiday season will reap the benefits of social networks, which are including new features and updates that will help brands connect with new (and existing) users.” username=”Fronetics”]
Businesses looking to gain traction during the holiday season will reap the benefits of social networks, which are including new features and updates that will help brands connect with new (and existing) users. With a heavy focus on customer engagement, these new options help businesses stay connected with new features like Quick Replies on Instagram. These small but helpful updates will allow companies to have a greater reach without extra work for their marketers.
Here’s your social media news for October 2018.
Instagram founders leave Facebook
Kevin Systrom, CEO, and Mike Krieger, CTO, resigned from Instagram this week amidst rumors of tension with Facebook founder and CEO, Mark Zuckerberg. “We’re planning on leaving Instagram to explore our curiosity and creativity again. Building new things requires that we step back, understand what inspires us and match that with what the world needs; that’s what we plan to do,” writes Systrom in a statement for Instagram. Bloomberg News reports that tension between co-founders grew over the direction of Instagram. These departures create an opportunity for Facebook to oversee Instagram more directly.
LinkedIn updates Groups
LinkedIn Groups now offer more engaged conversation tools including embedded videos, images, and updates to posts, alerts, and much more. “Over the past year, we’ve focused on bringing conversations to the forefront on LinkedIn, adding new features to make it easy for you to talk to your professional communities. The new Groups experience helps you take advantage of all these conversations tools with a seamless, faster experience so you can easily participate in your groups,” writes Mitali Pattnaik for LinkedIn’s blog. All groups are currently being updated with these features.
Snapchat Partners with Amazon on visual search tool
Snapchat users are going to have a new way to search for products on Amazon, one of the world’s biggest e-commerce corporations. Using the Snapchat app, users can point their camera at a product or barcode and, once recognized, a link will appear to that product (or a similar one) on Amazon. Though the update is currently only available to a small group of users, Snapchat is hoping to roll out the new feature to all users shortly.
Instagram rolls out Quick Replies for business accounts in direct messenger
Instagram introduced Quick Replies for business accounts in direct messenger this month. The new feature allows businesses to create quick responses to frequently asked questions, like shipping rates and contact information. Quick Replies will help businesses communicate quickly and efficiently with users. Instagram tested the new functionality back in May, but just made the update available on all devices and the web.
Google Plus shuts down
Google Plus, Google’s social network, is shutting down for good after a security breach that exposed up to 500,000 users between 2015 and 2018. Ben Smith, Google’s vice president of engineering, acknowledged that Google detected a security issue back in March, but immediately addressed it. In a blog post on October 8, Smith writes, “A review did highlight the significant challenges in creating and maintaining a successful Google+ that meets consumers’ expectations. Given these challenges and the very low usage of the consumer version of Google+, we decided to sunset the consumer version of Google+. “
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by Fronetics | Sep 27, 2018 | Blog, Content Marketing, Current Events, Marketing, Social Media
Also in social media news, September 2018: Twitter launches audio-only live streaming, and Facebook Creator Studio is going global.
The kids are back to school, football is back on tv, and the leaves are starting to change colors. This can only mean one thing: fall is officially upon us. What does this mean for our most popular social media platforms? Similar to battling dropping temperatures, it’s time to heat things up to keep users engaged and active.
Especially for Facebook. In a new survey by the Pew Research Center, users revealed how their engagement with the social media platform has changed in the wake of privacy and security concerns. Most notably, 44% of Facebook users ages 18 to 29 reported deleting the Facebook app from their phone in the past year. Despite the fall chill, Zuckerberg and his crew need to continue heating up their security updates and find new ways to gain user trust and ensure user privacy.
Here’s what else has been happening in September with the hottest social media platforms and how the latest updates help businesses gain exposure and target new audiences.
Here’s your social media news for September 2018.
Facebook Expands Ad Pixels to Group
Facebook will now allow pixels to be added to a brand’s Facebook Group. This expanded feature will enable marketers to track user growth, activity, and engagement with their websites. Facebook is hoping the new update will boost attention for Groups as an advertising avenue. “Facebook Groups are the new email for brands. They get push notifications. The engagement rate of Groups is extremely high. It makes sense they’re going to put a pixel in there, just like you would with email, because now through groups you can track conversions,” says Nik Sharma, Director at Hint Inc.
Snap Inc. Announces New Webinars for Ad Tools
Snap Inc. announced two upcoming webinars that provide more insight into how Snapchat can boost marketing campaigns for advertisers. These webinars are “for advertisers who want to learn more about the Snap Pixel. From how it differs from other pixels, the optimizations and attribution it enables, to implementation and troubleshooting, we’ll cover everything you need to know to power your eCommerce campaigns.” Though Snap’s niche is young adults, the app is working overtime to provide more advertising options, including performance tracking and user engagement.
Twitter Rolls Out Audio-Only Live-Streams on Twitter and Periscope
Twitter launched a new audio-only option on its app and Periscope. The popular feature, available on Facebook since 2015, has been heavily requested by users for years. “Broadcasting with audio only in Periscope is something the community has been asking for, and have been doing already by covering the camera lens. Sometimes people are not comfortable being on camera, but they still want to broadcast and interact with others via Periscope’s powerful chatroom feature.” writes Periscope engineer, Richard Plom. The new feature allows users to hear content without being locked to a screen. This will help businesses tap into the podcasting trend (streaming without video), creating new ways for users to tap into a brand’s content.
Facebook’s Creator Studio Launches Globally
Facebook officially launched Creator Studio globally, “providing one central place for Pages to manage their entire content library and business.” Publishers and account managers can now manage content, interactions, insights, video publishing, and much more in one central location.
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by Fronetics | Sep 18, 2018 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Strategy, Supply Chain
Ask yourself these five questions before you dive headfirst into an influencer marketing campaign to set you on the right path.
We’ve been writing a lot lately about influencer marketing and how it can work for the supply chain. These campaigns can be extremely effective — but getting the most bang for your buck requires a strategic approach from the outset.
Before you start an influencer marketing campaign, ask yourself these 5 questions.
5 questions to ask before starting an influencer marketing campaign
1. Why do I want to use influencers?
According to Natasha Lekwa, influencer marketing and social media editor at Snapchat, it’s important to “make sure you have a clear idea why you want to use influencers.” Answers might include boosting brand awareness, gaining followers, or increasing sales, to name a few. But each of these answers will lead you to a different strategy.
Being fully and deliberately aware of why you’re embarking on a campaign will help you set key performance indicators, determine your audience, and “envision what success will look like at the end of the campaign.” You’ll also be able to choose strategically the best platform to use, based on your content and target demographic.
2. Who are my influencers?
It may seem obvious, but you’d be surprised how often businesses dive into an influencer marketing campaign without having fully identified key influencers in their sector.
Lekwa suggest using hashtags to search Instagram for appropriate influencers and advises not just focusing on the obvious influencers in your industry. In fact, exploring influencers in other related industries can help expand your reach.
3. Who are my micro-influencers?
[bctt tweet=”Micro-influencers can give you a much higher ROI than big stars, and audience engagement tends to get higher as social niches get narrower.” username=”Fronetics”]
So you’ve identified your major influencers. Now you can start thinking about your “micro-influencers,” those with 10K to 100K followers. “Micro-influencers can give you a much higher ROI than big stars, and audience engagement tends to get higher as social niches get narrower,” Lekwa says. And since engagement is the name of the game when it comes to any kind of social media marketing, micro-influencers can be enormously valuable.
4. What are your terms?
Since influencers tend to be content creators at heart, they often have plenty of great ideas. But it’s important that your goals are transparent and aligned.
“It’s important to be on the same page,” says Lekwa. “Having a clear contract that spells out what each side will execute will help manage expectations for both your team and for the influencer.” In fact, Lekwa points out that influencers generally appreciate having guidelines and “the big conceptual themes of a campaign handed to them.”
5. What is my own value?
Approaching influencers can be intimidating. As Forbes writer Andrey Slivka points out, “As you might expect from people who get deluged with free stuff, influencers can be hard to impress.” This means you need to be clear and specific when you approach them about what you have to offer.
“Especially with micro-influencers, who are building their brands, what you offer doesn’t always have to be monetary,” Lekwa says. Often, brands can offer influencers exposure, the prestige of having their own brand associated with a larger business, or the resources to improve their content production.
Influencer marketing can be daunting at first, but it’s a powerful tool of the supply chain. If you lay the right foundation, an influencer marketing campaign has the potential to expand your brand’s reach exponentially.
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by Fronetics | Aug 29, 2018 | Blog, Content Marketing, Current Events, Marketing, Social Media
Also in social media news August 2018: Twitter releases an ads playbook, Snapchat introduces a private ads marketplace, WhatsApp launches a Business API, and Facebook makes updates to its video metrics.
As kids gear up for back to school, social media platforms are busy making updates with a focus on business pages. Facebook, Twitter, and WhatsApp are all releasing updates and features, including playbooks, to help advertisers increase their brand awareness and user reach. Facebook even created updates to its metrics to help advertisers produce better reporting around usage.
Here’s what’s been happening in August with the hottest social media platforms and how the latest updates are aimed at helping businesses gain exposure and new audiences.
Your social media news for August 2018.
Facebook Q2 earnings show increased user growth but slow revenue growth
Facebook just released their Q2 earnings report showing that the social media giant now has more than 2.5 billion people using at least one of its apps (including WhatsApp, Instagram, and Messenger) monthly. The report also showed declining revenue growth, despite efforts to rebuild trust among users. Mark Zuckerberg reiterated his commitment to user privacy and security. “We continue to invest heavily in safety and security. This quarter, our systems identified and removed thousands of fake accounts, pages, and groups.”
Snapchat drops user count in Q2
Snap Inc. released its Q2 2018 Financial Results revealing a three million daily active user drop in its user base. With a recent redesign to the app, Snap Inc. was aware usage would be down. Co-founder Evan Spiegel states that “the company has been working to improve Snapchat based on user feedback” and is “eager to make more progress on the tremendous opportunity we now have to show more of the right content to the right people.”
Facebook’s Workplace acquires Redkix
Workplace for Facebook, an interactive tool for coworkers, acquired Redkix, an email software that combines email, messaging, and calendar features into one app. Recode reports the acquisition took place so Facebook could create its own communication system within Workplace. Facebook has been working overtime to beef up its Workplace platform to compete against Slack, a messaging app with almost 100 million paid users.
Twitter Business created an ads playbook for businesses and brands
Twitter Business released a Playbook for Agencies, a new document created to answer the most frequently asked questions by businesses about Twitter ads, client strategy, and more. “We compiled the most asked questions from agencies, partnered with our customer service team, and synthesized six months of Twitter research to create this guide which will help agencies guide their clients toward Twitter success,” writes Twitter.
Snapchat creates private ads marketplace
Snapchat is offering more ad tools to “premium publishers and advertisers – offering brands ‘unskippable’ slots and experimenting with a private marketplace (PMP) that lets Discover media partners take greater control over their inventory.” Starting in August, the app will give 100 randomly picked brands the ability to buy ad programming against TV-style content, including a wide variety of programming from scripted drama to comedy.
Facebook updates video metrics
Updates in the past year gave users the ability to rewind and re-watch parts of video ads, leaving advertisers with skewed reporting numbers. Facebook recently updated its video ad metrics to account for re-watched ads, removing any redundancies in reporting. The new metrics will automatically remove any three or ten-second views that are watched after rewinding.
WhatsApp launches Business API
Looking to expand its business tools, WhatsApp launched Business API, allowing medium to large business to manage and send non-promotional messages to customers. These messages include appointment reminders, shipping information, event tickets, and more for a fixed rate. VentureBeat reports all messages sent through the API will be free for the first 24 hours, messages sent after that will be charged. Though currently only available to select businesses, including Uber, Booking.com, and KLM Airlines, Business API will eventually be available to all more customers.
Facebook no longer permits cross-posted tweets
In light of recent Facebook platform and policy updates, users can no longer automatically cross-post their tweets or retweets to Facebook. As of August 1, users will have to copy a tweet’s URL to post a tweet to Facebook.
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