by Fronetics | Mar 24, 2014 | Blog, Marketing, Social Media
3PL provider Coyote Logistics is one of the fastest growing companies in North America. The company’s incredible growth (five-year growth: 3,585 percent) and tenacious spirit has not gone unnoticed. Forbes included Coyote in its list of Most Promising American Companies; Supply & Demand Chain Executive listed Jeff Silver, Coyote CEO, as one of their “Pros to Know;” and the company was listed as one of the best places to work by the Chicago Tribune.
There are undoubtedly many factors that have contributed to the success of the company. Coyote’s approach to social media is likely one of the company’s keys to success.
Coyote is a customer-centric company that is creative and pushes boundaries in its effort to “offer the best 3PL experience ever.” Go to Coyote’s webpage and you’ll see that it oozes the company’s culture and mission. Likewise, the company’s LinkedIn, Twitter, Facebook, and YouTube channel exemplify the company’s commitment to their culture, customers, and mission.
Coyote has leveraged social media. The company uses social media to engage with customers, to provide information about the company and the industry, and to find great talent. Coyote’s approach has personalized the company – making it stand out from competitors. The level of engagement has also helped to create relationships – relationships that are essential to growth, especially in the B2B environment.
According to Ron Faris, co-founder and CEO of a new Virgin start-up company, “Social conversation is the only way small brands can get an edge on the big boys.” Why? Faris points to the three ingredients of brand affinity: rational, cultural, and emotional. According to Faris, the rational space is where the big boys play, and the he cultural and emotional space is where there is opportunity for the small brands. More specifically, when a company focuses on the cultural and emotional it is able to capture a customer’s interest not because of what is on sale, but by being bold and engaging.
Faris writes: “Goliath will always have the luxury of being omni-present in the consumer’s field of vision. But Goliath is not nimble. And to truly win a crowd, you need to pivot to tell the right stories they want to hear at the right time.”
If you’d like to learn more about social media and what it can do for your business, get in touch. Fronetics Strategic Advisors works with companies in the logistics and supply chain industries to acquire new customers and grow their businesses by penetrating new markets and deepening their presence and impact in existing markets.
A version of this article also appeared on DC Velocity.
by Fronetics | Mar 18, 2014 | Blog, Leadership, Marketing, Social Media, Strategy, Supply Chain
Rather than focus sales efforts on seeking out prospects and making cold calls re-focus your efforts so that the emphasis is on demand generation. Why? Demand generation shortens the sales cycle and increases sales opportunities by nurturing and engaging potential customers. Moreover, demand generation is a commitment to long-term customer relationships.
Demand generation builds and nurtures prospect and customer relationships for the long-term. To do this effectively, companies need to do things like host webinars, create a blog, and promote blog posts through social media. Companies need to create and disseminate content-driven resources that establish themselves as a thought leader and as an industry influencer, and which engage prospects and customers alike.
Demand generation is not a sprint. It takes time to build and implement a successful strategy. However, once a strategy is in place and is consistently and continuously implemented, there will be positive results. Specifically, website traffic will increase and, by extension, so will the number of prospects. These prospects are warm leads. These prospects are ones which your sales team should focus on as they are more likely to convert to customers than the cold call prospect. In fact, prospects that come to you via a successful demand generation strategy are five times more likely to become your customers.
To grow sales through demand generation it is important to identify your target customers and their needs. In short, get to know your target customer and identify how your company can anticipate and respond to their needs. Furthermore, take the time to choose the right content and choose the right place to disseminate content.
Shorten your sales cycles and increase your sales opportunities by focusing time and effort on creating and implementing a demand generation strategy instead of on cold calls.
If you’d like to learn more about demand generation and what it can do for your business, get in touch. Fronetics Strategic Advisors works with companies in the logistics and supply chain industries to develop and implement a demand generation strategies.
A version of this post appeared on DC Velocity.
by Fronetics | Mar 11, 2014 | Blog, Data/Analytics, Marketing, Social Media, Strategy
How people access your website and navigate your website can provide you with a lot of information not only about your website’s visitors, but also about your company and the products and services you provide. Unfortunately, many companies don’t know that this information exists and therefore they leave a wealth of strategic data unexamined. The data does exist – and it is free and easily accessible.
This goldmine of strategic data is available via a tool called Google Analytics. Google Analytics provides users with powerful data about website traffic. The amount of data available through Google Analytics is massive. Likewise the knowledge one can learn from the data is massive. Here are just four things Google Analytics can tell you:
How many customers actually look at your website
Having a website is essential. However, a website does your company no good if customers are not finding your website and are not accessing the site. Google Analytics provides you with data on the total number of visitors to your site as well as the number of unique visitors and the number of new visitors.
How visitors use your website
Google Analytics provides data on the path each visitor takes when they visit your site. You can follow the path of each visitor – from the first page they looked at, to the last page they looked at. This information give you information on what drew the visitor to your site, what they were looking for, what they were interested in once they arrived, and provide you with information on why they left the site. For example, did they leave once they made a purchase? Or did they not find what they were looking for and leave your site immediately?
What visitors like and what they don’t like
Google Analytics provides data on the number of visitors per page. By looking at this information you can tell what products or services are most popular and what are the least popular. From this you can make strategic decisions about your company’s products and services. For example, is it time to revamp your product line? Or do you just need to revamp your website content?
How do visitors view your website
What technology do visitors use when viewing your site? Do they use a mobile device, a tablet, or a computer? Knowing this information will help you to optimize your site so as to cater to your visitors. For example, if you find that the majority of visitors are accessing your website via a tablet or mobile device you want to make sure that your website is friendly to this technology.
What are your website’s traffic sources
Google Analytics breaks down traffic sources into four categories: direct, referral, organic search, and social. Once you know how traffic is coming to your website you can make necessary adjustments to your marketing and advertising strategies. Furthermore, you can identify which strategies currently in place are working and which are not.
Setting up Google Analytics is free and is relatively easy. Google provides a step by step guide, and there are also a number of YouTube videos available. Once you have set up Google Analytics use it – and use it to your advantage. The data provided is real time and will therefore enable you to understand what you need to do now in order to attract customers and engage customers.
by Fronetics | Feb 25, 2014 | Blog, Marketing, Social Media, Supply Chain
Twitter is one of the more powerful platforms to influence consumers and grow a business. Is your business on Twitter? If not, here are three reasons why your business should be on Twitter:
1. Be Found
When business consumers are searching for products and services, they typically start online. According to a recent study by Pardot, 72 percent of B2B buyers begin their research with Google. Other starting points for research: personal networks (15.58%), Yahoo (5.53%), Bing (2.76%), LinkedIn (2.51%) and social networks (2.01%).
Having a strong presence on Twitter- which has nearly a billion users – will significantly increase your business’ search engine rank and increase visibility. Why is this important? If you don’t rank well you won’t be found – 75 percent of users don’t scroll past the first page of search results.
2. Provide Customer Service – In Real Time
Twitter is an increasingly effective way to provide customer service – and a channel to which many consumers are turning. Your customers may run into issues with your product or service and not have the opportunity to simply make a phone call to a call center or customer service center to take care of this issue. Furthermore, in this day and age, people are using mobile devices more often for their business needs, and Twitter – being a primarily mobile social media network – provides an excellent outlet for customer service representatives to help customers in need. Customer service representatives can communicate more effectively and execute troubleshooting techniques with Twitter than with most other platforms due to the ease of accessibility.
The number of companies handling more than 25 percent customer service inquires via social media has increased from nine percent (2012) to 18 percent (18 percent). Even as more consumers are turning to social media for customer service, many companies are falling flat with respect to providing quality customer service. Only 36 percent of consumers report that their customer service inquiry was dealt with efficiently and effectively. This an opportunity for companies who can/do provide excellent and timely customer service via social media – a J.D. Power and Associates study found that 87 percent of consumers reported that their online social interaction with the company positively impacted the likelihood that they’d purchase from the brand, and that the responsiveness of the service representatives were a key of that satisfaction.
3. Keep an Eye Your Competitors
Since Twitter is a public platform, it enables you to see what your competitors are doing. When performing an industry or business related search, Twitter can provide valuable insights into what kind of information and services your competitors are providing for their customers as well as help you keep an eye on significant achievements – and sometimes, failures – that your competitors will experience, helping you to make important decisions.
This post previously appeared on DC Velocity.
by Fronetics | Feb 20, 2014 | Blog, Logistics, Marketing, Social Media, Strategy, Supply Chain
There are a staggering number of outlets available for consumers to search for products and services. From Google, Yahoo and Bing to Angie’s List or Craigslist to Facebook or Pinterest, people are spending much more time online researching before making a purchasing decision.
While many businesses may have an excellent track record within their industry, not having a presence on social networks can be detrimental many companies. Without this presence, when consumers are exploring their options before making a purchase, companies are missing out and it ultimately affects the bottom line. Using social media is an increasingly beneficial way for businesses to build and improve their reputations.
Fronetics Strategic Advisors believes that embracing presence is a great way to build your reputation. Here are three reasons why using social media is a valuable decision your company needs:
1. People Should Be Talking About You.
According to Ragan Social Media, 97 percent of consumers who bought a product based on an online review found the review to be accurate. Online reviews can be found on nearly every type of social network – from LinkedIn and Facebook pages, to conversation on Twitter and Reddit. Consumers are talking about your product – and if they are not, there is a problem.
2. The Higher the Number, the Better.
When consumers are researching products and services, they will be looking at your social media channels. Consumers want to know that your business is the go-to in the industry, that you are fully knowledgeable, and want to see that you are sharing content that is relevant to your industry and not simply using social media as a completely self-serving tool. Using social media as a tool to demonstrate thought leadership will increase your reputation. Having a solid number of followers on your social networks, and a high rate of engagement with them, will let your potential customers know that you are a reliable resource for information – and ultimately, a great product that they need to have.
3. Social Media Can Help You Manage Your Reputation
Unfortunately, in businesses across all industries, there are public relations issues (and sometimes nightmares) that require a level of management that is difficult to achieve by simply distributing a press release or adding a note to your website. Building a strong brand through social media and utilizing these channels as a means of being more transparent to consumers is highly beneficial to all businesses. These efforts supplement your public relations efforts and can help restore brand loyalty.
Over the past decade, social media has significantly changed how companies can manage their image. Having a low number of followers and lack of engagement will be a negative on many different levels. On the contrary, building a strong social media presence allows for businesses to connect with customers and consumers like never before. Take advantage of this opportunity and interact with your customers – you’ll be sure to learn something about your own company, as well as about your targeted consumers.
