by Jennifer Hart Yim | Aug 5, 2020 | Blog, Covid-19
Editor’s note: This is the first in a series of three guest posts by Kate Began of Polycase.
The Covid-19 outbreak has changed the global business landscape in ways that would have seemed unbelievable just a few months ago. Businesses have been forced to reevaluate their approach to everything–from sourcing to operations. The manufacturing industry has seen particularly high levels of disruptions as plants are temporarily shut down and supply chains are disrupted.
A few months into the pandemic, trends have begun to emerge that allow the business community to begin to analyze Covid-19’s impact on American manufacturing. While supply has been constricted on everything from electronics enclosures to pharmaceuticals, demand has mutated in unpredictable ways, and businesses are scrambling to find new strategies for addressing these challenges.
These five aspects have already created major change in the manufacturing economy, and manufacturers will need to face them head-on to create a plan for surviving the continuing challenges of the post-pandemic business landscape.
1. Quarantines and shutdowns have caused some major hits to the bottom line for the American manufacturing industry.
Many U.S. manufacturers were forced to shut down as a result of the “stay-at-home” orders that their states imposed in March and April of 2020. Those that weren’t required to shut down often had to produce at reduced capacity, thanks to lower demand in many industries (as we’ll discuss later).
The result has been dramatic: an estimated 25 percent decrease in yearly profit predictions for the American manufacturing industry. While it’s true that manufacturers in some sectors, such as CPGs and medical equipment, have seen enormous spikes in demand, the overall financial picture for the manufacturing sector (particularly heavy industry) remains disturbing.
Having taken such a painful hit to the bottom line, many manufacturing businesses find themselves limping into Q3 and in need of a new plan for finishing out the year. Easy answers will be in short supply, but manufacturers will need to take decisive action to prevent a bad situation from becoming worse.
2. The devastating impact of lax safety procedures has become apparent.
American manufacturing businesses have to face the facts: During a pandemic, inaction is deadly. We’ve seen uncontrolled outbreaks sweep through meat-packing facilities across the nation, killing dozens and sickening thousands more. While it’s true that meat-packing plants are uniquely vulnerable to the spread of respiratory diseases, the risks apply to any facility in which workers are in close proximity to one another and/or share equipment.
Manufacturers owe it to their employees, their customers, and the world at large to ensure that their facilities don’t contribute to the spread of coronavirus. More than ever, practicing good workplace hygiene has become a matter of life and death. Businesses must be sure to follow the CDC’s guidelines for businesses and employers, and they must strictly enforce compliance among employees.
Steps as simple as requiring masks at work can significantly reduce the chances of disease spread. However, in order to truly reach the level of a responsible corporate citizen, manufacturers must commit to substantial reconfiguration of their processes to institute social distancing in the workplace.
3. Manufacturing supply chains have seen major disruptions.
The globe-crossing supply chains that characterize 21st-century commerce have had their reliability severely tested by the pandemic. China, in particular, has experienced major logistics problems, such as closed ports and grounded flights. With so many of the world’s manufacturing supply chains running through China, many businesses have had to find creative ways to keep their operations running.
Business experts say that this global supply chain chaos has been a major learning experience for manufacturers, who were often caught without sufficient options when their Chinese supply chains began to collapse in February and March. Going forward, these businesses will have to put a new focus on diversifying their supply chains to increase their resilience to globally disruptive events such as pandemics. Those low-priced Chinese components may do great things for the bottom line, but you can’t capture any of those benefits if you can’t get the materials in the first place.
4. Demand has plummeted in some sectors (and exploded in others).
With the Covid-19 pandemic has come an economic contraction that has suddenly plunged the U.S. economy into a recession. As a result, demand has massively decreased in many key American manufacturing sectors. Industry reports demonstrate that demand for everything from heavy equipment to electronics to metal fabrication continues to experience painfully intense contractions.
The silver lining for some manufacturers is that demand has actually increased rapidly in some sectors. Food, beverage, and other essential household CPG manufacturers have all seen massive surges in demand, as have medical supply manufacturers. The demand surge has even reached some unexpected corners such as the DIY home products industry as bored, homebound Americans take on home improvement projects.
These shifts in demand have produced some fascinating examples of the versatility and agility of leading American manufacturers. Top consumer fashion brands have begun production of surgical masks and gowns, while industrial manufacturers like 3M have used their state-of-the-art fabrication facilities to produce ventilators and other key healthcare equipment.
5. Cash flow will be a major priority moving forward.
In a turbulent economy, many manufacturers are reevaluating their cash flow strategies and prioritizing liquidity. By maintaining increased cash reserve levels, manufacturers can prepare themselves better to deal with the constantly shifting nature of the Covid-19 crisis.
Bolstering cash flow effectively requires applying a finance-driven mindset across all levels and departments of a manufacturing organization. The day-to-day practice of supply chain operations tends to be conceptually grounded in inventory management and customer relationships. While these are critical facets that can’t be sacrificed, supply chain operators need to become more practiced in thinking like a CFO and seeing the financial framework that underpins logistics decisions.
However, it’s important to remember that financial concerns should never take priority over the safety of employees and customers. The ultimate goal is to create a system of operations where both employment and physical well-being are safe and well-protected.
The novel coronavirus has given the U.S. economy a massive dose of that most dangerous economic toxin: uncertainty. For manufacturers to continue to thrive and compete, they must turn that uncertainty into innovation and seize the new opportunities that this rapidly changing economy presents to them.
Kate Began serves as the Sales and Marketing Manager for Polycase. She oversees the customer service representatives, assists with product development, and leads the marketing efforts from the Avon, Ohio headquarters. Kate is also an avid Cleveland Indians fan.
Read more:
Stop hibernating: You’re missing out on company blog benefits
When short on time, updating old blog posts for SEO makes a lot of sense
Key step to moving beyond survival mode: Revising B2B buyer personas
by Fronetics | Jul 23, 2020 | Blog, Content Marketing, Covid-19, Marketing, Strategy
The benefits of a B2B blog are too important to overlook. Plus: Three companies that excel at content creation.
If your company blog has gone the way of the bears in winter, there is good reason to bring it back to life. That stale page on your website is more important than may realize. When months and even years go by without a single update, you’re missing out on company blog benefits.
Let’s cut straight to the stats:
- 70% of respondents in a Databox survey said SEO is better than pay-per-click (PPC) advertising for generating sales. (Can you guess what a leading driver of website SEO is?)
- Blogs are among the top 3 tools used in content strategies (HubSpot 2020).
- 51% of companies say updating old content has proven to be the most efficient tactic implemented (SEMrush, 2019). (See our post on reworking content for SEO here.)
- 67% of companies use organic traffic to measure content success (SEMrush, 2019). (You guessed it: A blog is a key tool in boosting organic search traffic.)
- 72% of online marketers say content creation is their most effective SEO tactic.
- Companies with blogs generate 97% more inbound links and 434% more indexed pages than those without.
In other words, a company blog brings benefits beyond just being a source of information, a tool to communicate with prospects, and to build brand. Despite new technologies, text will — as HubSpot points out in its 2020 State of Marketing Report — always be the foundation of search. And no place allows you to add descriptive text for improved search rankings as much as a company blog.
Not seeing company blog benefits? Here are 4 common pitfalls.
But as the significant number of hibernating company blogs shows, the pitfalls tend to come in spades. If your B2B blog is currently on snooze, let us guess the reason falls into one of the following categories:
- Unforeseen events: The most recent example is, of course, the Covid-19 pandemic. Faced with massive upheaval, supply chain companies, in particular, had to reshuffle resources. Although a crisis could be the time to step up communication and position the company as a leader, some blogs went dark after releasing a statement on the pandemic and its impact on the business.
- Unrealistic expectations: More than a few B2B blogs have run out of steam when immediate results fail to materialize. The disappointment tends to stem from unrealistic expectations. As much as everyone wants that first blog post to bring in a bucketload of leads, content marketing takes time to build momentum; but, done right, it is designed to turn into a tidal wave of improved search authority. Let patience rule and you will be rewarded.
- Lack of resources: To stand out in a crowd of tough competitors is not accomplished in an afternoon. Managing a successful company blog takes time. Other than outsourcing, there really is no way around it. If the blog is run on the fly or is low on the list of priorities, the results will suffer along with the motivation to keep going.
- Lack of strategy: Publishing for the sake of publishing will get you nowhere. Who are you writing for? What keywords are they using? How do you evaluate performance? Even well-written content can miss the target if it is not tailored around the audience you want to reach.
- Lackluster content: Although we always stress the need for consistency and keyword optimization when it comes to blog content, there is yet another aspect that is just as important — quality. A company blog that does not benefit your target audience will not benefit you. The most successful B2B blogs combine SEO best practices with useful, high-quality content.
B2B blogging done right: 3 examples of great blogs
For inspiration, it always helps to look at the organizations that get it right. And there are many to choose from. Take a look at three that have realized company blog benefits with engaging and purposeful content. Although conceptually different, the visions of these blogs align with the goals of each company, whether it’s generating leads with persuasive analytics or carving out a niche in social responsibility.
1. Cerasis: Market insights
The transportation management company was one of the early adopters of B2B blogging — and the results have been impressive. And Cerasis is not letting up. The company has published 15 blog posts in July alone, a pace few can — or don’t necessarily need to — match.
2. General Electric: Global vision
A multibillion-dollar corporation has the benefit of ample resources — and GE is putting them to good use. General Electric Reports intelligently humanizes the company with a stream of stories on the impact of GE products on global progress and employee spotlights that tie into current events.
3. Comscore: Analytics first
A look at Comscore’s blog leaves no doubt about its specialty: the collection and analysis of internet data. Comscore draws upon its vast resources to create content that is found nowhere else. The ability to showcase such detailed expertise is sure to sway a target audience looking to leverage customer behavior online.
Time to crawl out
The impact of an effective B2B blog can be huge. It requires research and vision to get started, persistence to keep it up, and analysis to evaluate the performance. In the end, the benefits of a company blog contribute to the health of your entire organization.
How about waking that bear up again?
Read more:
Key step to moving beyond survival mode: Revising B2B buyer personas
Trade show cancellations call for contingency plans (It’s urgent)
by Fronetics | Jul 14, 2020 | Blog, Covid-19, Marketing, SEO
Your company blog can be a goldmine for search engines. These strategies will give your old blog posts an SEO boost — without days of work.
When time and resources are in short supply, use them well. That leads us to your company blog. One of the quickest ways to get search engines to pay renewed attention to your website is to update old blog posts for SEO.
Why?
Google and other search engines reward new content. When your site is stagnant, Google takes note and will not crawl the site as often in search of updates. The result is a lower freshness score and lower rankings. But writing brand-new posts is time-consuming and may not be at the top of your priority lists when urgent matters demand attention. You need a quicker solution where the bulk of the work is already done.
The fact is your library of old blog posts is a goldmine for SEO. Content drives traffic and leads long after it was published. A look at our own most-viewed posts in July shows a post from 2018 has suddenly sailed to the top our lists as well as Google’s search engine results pages (SERP), driven by searches for “benefits of corporate social responsibility”.
But resting on old laurels is really not an option. Old posts that relay dated information can actually hurt your content marketing strategy. To get the most out of the hard work we pour into content creation here at Fronetics, we need to regularly extract the best of past blog posts and let them shine in a new light. Cue optimizing old blog posts for SEO.
Updating old blog posts for SEO comes with a range of benefits:
- It’s a win not only for the updated post but for the entire site since Google prioritizes frequent activity.
- It lets you rework keywords for improved organic search traffic.
- It helps you stay relevant in the eyes of your target audience (dated product launch posts do you no favors).
- It saves time as you don’t have to start from scratch every time you need to publish.
But how do you know which blog posts are worth repurposing?
Setting out to randomly update old blog posts for SEO makes little sense. Some, from years ago, may event warrant deleting, especially if they contain keywords that compete for attention with newer pieces. Rather, there are certain characteristics that make some posts more worthwhile to update than others. The point is not to spend hours rewriting the post or entirely changing its premise, but to give it good once-over that makes it useful again — and, by extension, drive improved SEO.
Here are a few themes to look for:
The number of inbound links: Posts with a lot of high-quality inbound links have something those without lack: authority. That feature gives these posts a better shot at ranking when you do a page refresh.
High conversion rates/low traffic: These posts have served you well in the past but something is amiss about their reach. If you can improve traffic with more relevant keywords, you have created a top lead generator.
High traffic: Some posts consistently draw lots of visitors, but are you putting your best foot forward? You can squeeze more value out of high-performing posts and extend their life span by giving your audience the most up-to-date information available. If conversion rates are low, you may find revising the Calls-to-Action (CTA) could have a big impact.
Ranking opportunities: Does the post rank on, let’s say, page 5 of search results? It can make it a good candidate for updating. Free tools like Moz Keyword Explorer or Ubersuggest can help you identify alternative keywords that could help lift the post to a better position.
Trending topics: If your business keeps getting questions about a certain topic that you covered but that now sits buried on the blog, a refresh means a chance to capture those search queries. It is also a better option than creating a new, duplicate post that could hurt search rankings.
Next question: What exactly should you do to SEO optimize old blog posts?
1. Evaluate keywords
Adding content to target new keywords is the No. 1 priority of marketers who update old blog posts for SEO, according to a Databox survey. Again, free SEO tools can help you take proactive steps to improve the keyword focus of your piece. Use Google Search Console, for instance, to identify keywords that the post is already ranking for and that potentially outperform the original keyword. Even a small tweak could give the post a boost.
2. Rewrite headlines, subheads, meta description, and intro
Once you have nailed down one or two long-tail keywords that match the intent of your target reader, incorporate them into the headline (H1), subheads (H2), and meta description. To underscore the freshness of the piece, rework the first paragraph and include the keyword. If you are sticking with the original keyword since it is already ranking well, make targeted alterations to potentially draw even more traffic and check back in to see how it performs a few weeks later.
3. Find new internal links
What has happened on your site recently? Internal links to old product pages and resources need to go. Improve the user experience and boost SEO at the same time by linking to your newest and most relevant work. Internal links give search engines a road map that benefits both the post that you’re working on and the pages that you’re linking to. And, while you’re at it, make sure there are no broken links. Do it manually or let Check My Links do the work.
4. Update stats and link to new research
Few things will make me leave a page as fast as old stats. Multiply that tendency by X number of readers, and your post will gradually lose its authority and keyword ranking. A quick search should identify more up-to-date information from outside industry sources. In a fast-moving industry like the supply chain, new reports are usually not hard to come by. Add an expert quote or two, link to new research, and you’re on the way to re-establishing the page as a trusted, quality source in the eyes of crawling search engines.
The supply chain stuff is really tricky. — Elon Musk
5. Add images and video
Time on page matters to SEO. And the more that draws visitors to stick around on the page, the better. Again, if time is limited, there are quick ways to update old posts for SEO. Consider adding a quick infographic, more engaging imagery, pull quotes, and anything else that is readily available, like a video produced for another part of your page. High-quality visuals also send a strong message of professionalism and trustworthiness that raise the profile of your blog in general. Remember to add alt texts that include the keyword.
6. Combine posts to turn the focus on high performers
Do you have posts with similar themes, concepts, and keywords? They may be competing with each other, eroding traffic and ranking for all. Here is your chance to pull segments of the weaker posts and add them to the higher performer (redirect the old posts to the new updated post). The benefits are twofold: the elimination of duplicate content and a content-rich new post which search engines favor.
7. Set a new publication date but don’t change the URL
Your work is almost done. Changing the URL, however, is generally not recommended. It requires a 301 redirect and means the loss of the authority the post has built up on your website. Instead, change the publication date, set it live, and share on social channels.
The bottom line
Optimizing old blog posts for SEO takes the pressure off producing new content when other tasks are calling. Even during less busy times, it is an integral feature of any content marketing strategy. The benefits are simply too good to pass up.
Read more:
by Fronetics | Jun 16, 2020 | Blog, Covid-19, Marketing, Strategy, Supply Chain
We conducted a quick audit of supply chain company pages — and found these examples of effective marketing strategies.
The country is step by step trying to return to a new normal, but uncertainty continues to throw a wrench into full supply chain recovery. What are some examples of effective marketing strategies during such a disruptive time? When a Zappos order takes two weeks to arrive rather than the usual overnight, even end customers cannot help but notice the impact of the global pandemic is far from over.
Group News Editor Jeff Berman reflects on the challenges in Logistics Management:
“We have emerged from the abyss, in the past, but things felt different, in the sense that perhaps there was more of a tangible or definitive endgame or objective that would bring some type of closure to these issues. But, unfortunately, as things relate to COVID-19 and the ongoing civil unrest, things remain far more loosely defined, or simply undefined or uncertain.”
Despite the disruption, organizations that can emerge as beacons of knowledge and stability can have a distinct advantage over the competition. While some supply chain companies have chosen — deliberately or not — to leave out references to the disruption in their external communication and on their websites, others have created elaborate resources directed at current customers and prospects.
So, what marketing strategies are others pursuing? We conducted a quick audit of leading industry publications and company pages to see who have decided to actively engage their audience and how they have gone about doing it. As you will see, returning features of these examples of effective marketing strategies during Covid-19 is the:
- Reframing of the sales language to suit the current environment
- Focus on being a source of help
- Effort to initiate meaningful conversations with prospects
4 examples of effective marketing strategies to take your company through Covid-19 uncertainty
Descartes — comprehensive resource page instills confidence
Descartes has created a text-book resource page. The multinational technology company leaves no question unanswered, skillfully weaving thought leadership resources and customer testimonials with gratitude to “logistics and supply chain heroes” and a running log of press mentions.
The product pitch has been reframed to answer the needs of the target audience. Descartes’ cloud-based logistics and supply chain solutions are not just good for any challenge but specifically brings the “flexibility needed to efficiently respond to challenges related to the global pandemic.”
The rest of the page is built to reinforce that point. Three calls-to-action urge readers to:
- Join an upcoming webinar on finding alternative supply sources in a disruptive time
- Speak to a Descartes expert on how to mitigate operational challenges
- Connect with a Domain expert
In addition, readers find as many as 11 whitepapers or Covid-19 Action Guides. Topics cover a range of challenges, from pivoting to no-contact deliveries and assessing the impact on supply sources with global trade data to dealing with import and export compliance issues. Descartes has also, in a short amount of time, compiled a list of case studies that serve as real-life examples of how the company has helped customers mitigate the impact of Covid-19.
Takeaway: The page instills confidence and enforces the impression this company is ready to lead customers through volatile times.
Quinyx — timely study starts relevant conversations
Quinyx, a global cloud-based, workforce management SaaS provider, astutely made the company part of relevant conversations by producing a study, The State of the Deskless Workforce, at just the right time. The study surveyed 12,000 deskless workers in a range of industries, including logistics and transportation, in March and, again, in April to understand the impact of the global pandemic.
Among the findings that generated a stir: 30% of logistics workers think it is a fireable offense to take more than one consecutive sick day; and nearly 20% of logistics professionals came into work sick during the Covid-19 outbreak.
The timely release of the study managed to both subtly promote the Quinyx solutions and highlight the newsworthy issue of workplace flexibility. A related blog post on the study concludes: “If 2020 has a silver lining, it comes in how it’s forcing businesses to react, respond and embrace technology to safeguard their futures.”
Takeaway: The study helps position Quinyx as a hands-on partner tuned into the needs of customers in a rapidly evolving work environment.
Kinaxis — virtual events fill trade show void
On May 29, Kinaxis issued a press release: The company was launching Kinaxis Live, a series of virtual conferences on the theme, “Planning for the New Normal.” In the release, Kinaxis, steered clear of the Wikipedia description of the company (“a supply chain management and sales and operation planning software company”), opting instead for action-driven language that captures the aim of its target audience (“the authority in driving agility for fast, confident decision-making in an unpredictable world”).
The events bring together Kinaxis experts as well as supply chain practitioners from other companies, including Merck, Flex, ON Semiconductor, Lippert Components, and Konica Minolta, and promise to discuss:
- Lessons learned on managing through COVID-19 and the future of supply chain planning
- Insights on how to prepare for the rebound and long-term impacts across industries
- Tips on how to build resiliency and agility into your integrated business and supply chain planning by leveraging AI, human intelligence, and concurrent planning
Takeaway: By bringing the conversation online, Kinaxis can reach prospects who missed out on the opportunity to connect during one of the now canceled or postponed trade shows. The events also help establish Kinaxis as a trusted and knowledgeable resource with a large ecosystem of high-profile partners.
Kibo — approachable resource center builds competitive edge
The rise of online shopping since the arrival of Covid-19 has — naturally — triggered interest in cloud-based technology. And Kibo has aptly seized the opportunity to raise the profile of its ecommerce platform with a clean-cut Covid-19 resource page.
Aiming to provide “tactical and empowering content to lean on,” Kibo has created a range of resources tightly focused on showcasing industry expertise and answering customer questions. Visitors can access webinars, a whitepaper, and blog posts on everything from personalizing your order management strategy in the Covid-19 era to setting up touchless pickup.
Takeaway: The conversational tone of the page strikes a balance between promoting the company product and sounding genuinely interested in helping clients navigate the Covid-19 crisis. In the intensely competitive market for ecommerce platforms, the page can set Kibo apart.
Many companies are still learning how to best conduct marketing in the midst of a global crisis. Examining examples of effective marketing strategies can generate ideas and inspire adjustments that help your organization rise above the pack.
Read more:
The case for outsourcing content marketing at a time of disruption
Supply chain marketing during Covid-19, the risk of cutting back
Covid-19 messaging strategy for supply chain companies: Getting the basics right
by Fronetics | Jun 9, 2020 | Blog, Content Marketing, Covid-19, Marketing, Strategy, Supply Chain
Too busy? Don’t want to invest in-house? Here are 4 prime reasons organizations opt to outsource content marketing.
No other lead generation tactic is more important to technology marketers than content assets. The new Gartner research — trade shows come in second place — shows the importance of paying heavy attention to how your organization positions itself online. If the Covid-19 repercussions left you no choice but to cut back on marketing or if you have been juggling more than ever, consider the case for outsourcing content marketing to stay competitive and excel.
At a time when some of the biggest supply chain trade shows have been either canceled or postponed, count on content assets to grow in significance. Is your organization up to the task?
In our work with both supply chain startups and multi-national corporations, we have noted a few returning reasons for outsourcing content marketing.
Do you recognize yourself or your organization in any of the following?
Outsourcing content marketing: 4 reasons organizations decide to seek outside help
Too much to do
When content marketing is the umpteenth task on an endless to-do list, the results will suffer. This scenario is particularly common among startups where everyone is wearing as many hats as possible in anticipation of the next round of funding. The haphazard approach to what is being published on social channels and on the blog does the company no favors and leaves the person in charge — frequently with limited marketing experience — feeling frustrated. Instead of letting keyword-optimized content carve out a brand niche and build website SEO, the effort goes nowhere although the will to succeed is strong.
The alternative: Partner with a content marketing agency and turn the focus on your core expertise.
No consistency
The effectiveness of content marketing relies on consistency. But being consistent is a major challenge for supply chain companies, especially when trying to recover from months of unprecedented disruption. As we explained in this post, consistency feeds SEO. Let it slip, and you lose in the online search race. In this case, sudden trade show cancelations may have forced the in-house marketing team to a quick pivot, from executing the company marketing strategy to pouring all efforts into making trade show contingency plans. Add a product launch to the mix and chances are content production will come to a standstill.
The alternative: Keep SEO humming and your online presence strong with an outsourced marketing team invested in your success.
Desire to scale but costs are too high
Needs can arise quickly. There may be a trend that a company wants to jump on or a sudden change in the business environment that warrants the need to scale up content marketing quickly. Several of our clients have sought out Fronetics because they lacked certain marketing capabilities and did not necessarily want or have the resources to make the investment in-house. That is particularly true under current circumstances when some organizations are battling budget constraints and disruption. If an organization wants to capitalize on video marketing, for instance, it can be both time-consuming and costly to train team members or go through a rigorous hiring process.
The alternative: Leverage a team out outsourced content experts to fill the gap without adding fixed costs.
Lack of analysis
The motions of content marketing are repetitive — researching, strategizing, executing, analyzing, revising — but they are so for a reason. Even the most well-intentioned content strategy can fail when an organization does not act on analytics. But for busy organizations, it is not uncommon for those last pieces of the puzzle — analyzing and revising — to be left undone.
What types of content worked well this quarter? How did the email messaging fare? What was the click-through-rate? During the past few months, when disruption ruled, it is hardly surprising if not every step was optimally performed. Yet, it can all the same be damaging to the overall success of the marketing effort if the metrics are allowed to go unnoticed for too long.
The alternative: Let content count with an outsourced marketing team that constantly needs to prove ROI.
Considering the significance of content assets, it pays to do it well. Is outsourcing content marketing right for you?
Read more:
by Fronetics | Jun 2, 2020 | Blog, Covid-19, Marketing, Strategy
Company priorities have shifted in the wake of Covid-19. Revising B2B buyer personas is important to reaching them on the right terms.
The fallout of Covid-19 indefinitely altered the supply chain. Even months after the first shockwave, companies are adjusting to new circumstances that bring new priorities when they look for partnerships and make purchasing decisions.
If your organization went through a first round of marketing plan updates back in March to reflect the new reality, time has come to take a second look at revising B2B buyer personas. But we realize time is of the essence. Few companies have days to spare for the rigor of examining every detail of what makes a target audience tick.
Yet, it pays to get the personas just right. If your messaging is not calibrated to their current needs and pain points, the effort may be largely wasted.
An example:
Let’s say you offer an inventory solution and your marketing pitch and channels remain the same pre- and post Covid-19 even as shippers, carriers, and logistics managers say there may be a paradigm shift when it comes to future sourcing and inventory management. The fact is you may be missing an optimal opportunity to position your product in a whole new light that resonates with current buyers and also has the potential to reach an untapped audience.
5 questions that will help you revise B2B buyer personas
So, what is the quick route to revising B2B buyer personas to extract the most important details? It really comes down to nailing the answers to five key questions — while avoiding getting bogged down in trivia that has no bearing on how the persona relates to your product offering or service (leave the search for the perfect persona pic for another time).
1. What are the top three priorities of your buyer persona?
This question relates to the problems or objectives that the buyer dedicates time, budget, and political capital too. Although many end-users of supply chain solutions have been able to step off the rollercoaster ride of the past few months, some will be dealing with bumpy patches for the unforeseeable future while others are adjusting to a brand-new business landscape. A retailer that pre-Covid-19 was focused on speeding up deliveries may now be consumed with dealing with suppliers to secure inventory.
Question to ask yourself: How can you align your product/service with the new priorities of your target audience?
2. How does the buyer identify success?
Take a look at the tangible or intangible metrics and rewards that the buyer uses to measure success. Is the buyer hoping his or her contributions will lead to a promotion? Is the buyer focused on acquiring a certain number of clients, improving internal organization, or generating revenue growth? If an IT-manager before Covid-19 tried to demonstrate cost savings to upper management, focus may now have switched to successfully implementing cross-department workflows.
Question to ask yourself: Can your product/service play a role in helping the buyer achieve the desired success?
3. What are the challenges the buyer is trying to overcome?
The answer to this question has likely changed significantly for your buyers. A shipper that just a few months ago faced a predictable environment may now deal with a shortage of cross-docking facilities in addition to shipping restrictions that change across state lines.
Questions to ask yourself: Does your product or service fit into your buyer’s new reality? How can you alleviate the challenges?
4. What does the buyer’s journey look like?
Again, anticipate considerable adjustments. With the cancellation or postponement of trade shows that many view as one of the most important opportunities to network and connect, your buyers will have to take the search for solutions elsewhere. Since technology and service providers rank content assets as the most effective lead-generating tactic (trade shows come in a close second), it is not a far-fetched guess that buyers will seek out digital channels to research and initiate contact. In the process of revising B2B buyer personas, identify where your target audience is spending their time.
Question to ask yourself: Which channels will be the most effective in reaching potential buyers?
5. What decision criteria does the buyer use?
How will the buyer compare and contrast aspects or your product or service with the alternatives? In light of the pandemic impact, budgetary constraints could play a larger role than usual. The tendency to “make do” with current solutions is also a factor that many marketers will run into. What holds true for your buyers?
Question to ask yourself: Based on the decision criteria, how can you preempt questions that may come up?
Final word
With the help of your sales team, market research, and — ideally — interviews with actual buyers as well as prospects who eventually picked a competitor, you can craft relevant, up-to-date B2B buyer personas.
Knowing exactly who your audience is, what their goals and challenges are, where they look for information, and how they make purchasing decisions is the foundation of any marketing strategy. And when circumstances change so drastically as in recent months, revising B2B buyer personas is a crucial step to remain effective and, in the end, grow stronger.
Read more:
Cancellations call for trade show contingency plans (It’s urgent)
Supply chain marketing during Covid-19, the risk of cutting back
Covid-19 messaging strategy for supply chain companies: Getting the basics right
