by Jennifer Hart Yim | Oct 26, 2017 | Blog, Strategy, Talent
More and more companies are contemplating how to cut their expenses and retain exceptional talent by offering work from home policies.
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
Time was, companies in the corporate world measured their employees’ success by time that they spent at their desks and in meetings. But over the past 10-15 years, the workplace has seen some radical transformations spurred by the rise of digital communications. Companies are becoming less formal, less rigid in their expectations, and more likely to hire on short-term contracts even for high-skilled positions. Every company is different, but today’s most successful corporate cultures are more interested in evaluating employees based on their results rather than process-oriented metrics like time spent in the office.
Companies are competing for talent by offering a more humane workplace, including an emphasis on work / life balance that allows high performers to maintain a family and hobbies as well as a demanding career without going insane. Since work / life balance became a buzzword, more companies are paying lip service to the concept. But a few big companies are stepping up and recognizing that the concept can pay dividends for companies as well as workers.
One of the biggest related growing trends in the workforce is the rise of work from home policies. Tools like Slack, Google Drive, Skype and others are making working from home (or offsite) more feasible than ever before. Companies have long offered occasional “telecommuting,” and many startup-style corporate cultures are known for their flexibility, but more major companies are offering official, codified work from home policies. IBM recently slashed its work from home policy, but organizations as large as Amazon, Xerox, GE and Dell have adopted official policies allowing employees to work offsite at least some of the time.
Anecdotally, as a recruitment firm, we’re seeing more companies include official work from home policies in their job descriptions when they’re hiring – recognizing that it’s a great selling point for people hoping to avoid lengthy commutes. The practice is growing. According to data from GlobalWorkplaceAnalytics.com, the number of individuals at corporate jobs (not self-employed) who are able to work from home has increased 115% since 2005, which is almost 10 times as fast as the rest of the workforce.
Working from home can be great for candidates with young families, those who want to avoid lengthy commutes, or who want to be able to concentrate without the distractions of a busy office environment (putting aside, for now, the distractions of the home or a 3rd party working space). Working from home is also green; it saves on greenhouse gases from commuting. But they can also offer dividends to companies themselves: a typical business can save up to $11,000 per person per year by allowing candidates to work from home at least some of the time. This is money that your company can shave off the bottom line, or put into higher salaries to try to attract even stronger performers.
It’s a great policy, and workers are demanding work from home policies more than ever before, especially passive candidates who need to be enticed to make a move. As we recently mentioned in another post, more of the candidates we speak with are asking about work from home policies when we approach them with opportunities. According to statistics, 80-90% of peoplewho don’t work from home want to start doing so at least 2-3 days a week to split their time between the kind of collaboration you can accomplish in an office, and the concentration you can achieve at home.
It’s where things are going, with more tools that make working from home easy coming online every day, and more Fortune 500 companies embracing it. Yet only 7% of corporations in the U.S. make working from home available to most of their employees. It can be a radical shift for a company to adopt a work from home policy, so it’s no wonder why so many companies are reticent. It doesn’t work for every industry and organization, but it can be an excellent strategy for talent attraction and retention.
Whether you’re a candidate thinking about looking to avoid a commute, or a company thinking about how you can save on overhead and attract exceptional talent, it’s worth thinking about working from home policies and what they have to offer the workplace.
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by Fronetics | May 9, 2017 | Blog, Leadership, Talent
Employers that can reduce stresses surrounding childcare increase their chances of retaining their most talented employees.
Many companies struggle with attracting and, more importantly, retaining their best employees. There are many reasons why, of course. But one of them that we don’t talk enough about in the supply chain — though it’s been gaining national attention lately — is the issue of childcare.
This is a very personal matter to me, a working mother who struggled to find a balance between the cost of childcare and the price of my employment. And that doesn’t even cover the emotional, physical, and logistical challenges of finding somewhere to deposit young children for a good portion of the day while you earn a paycheck. But I digress…
The staggering cost of childcare
According to Care.com, the national average for at-home care is $28,354 per year, while in-center care is $8,589 per year. These numbers are often staggering to parents, who are not physically or emotionally ready to part with their newborns after a short, and for most, unpaid maternity or paternity leave.
It’s Working Project and Forty Weeks founder Julia Beck recently wrote about concerns parents consistently face when heading back to work after having a baby. At the top of the list is childcare and a general lack of support from the workplace. “Support from employers makes or breaks the deal, creating either a manageable new reality or the need for a backup plan (or even an exit),” she writes.
Don’t believe that’s true? Take a look at this statistic: 83% of millennials would leave their jobs for one with better family care benefits. As millennials represent an increasing percentage of the supply chain fabric, it’s a concern that should increasingly matter to employers.
Here’s the good news: Every challenge employees face is an opportunity for employers to gain a leg up on their competition for talent. Easing the stresses surrounding childcare can be a simple yet significant way that companies can support their most talented employees, who also happen to be working parents.
How employers can ease childcare stresses for working parents
So what can your company do to help make work/life balance more obtainable for your employees? Here are three practical suggestions that are fairly simple for employers to implement but that might make a world of difference for working parents.
1) Make schedules predictable.
When a parent learns of a last-minute, late-afternoon meeting, they must scramble to find someone to pick up their son or daughter from daycare, miss a long-anticipated school or sporting event, or otherwise come up short on time promised to their families. Setting rules around scheduling meetings can help avoid this additional stress on parents.
For example, some organizations have a policy that no meetings can start before 9:30am or after 4:30pm, so parents don’t have to worry about drop-off or pick-up with daycare facilities. Allowing parents to focus on work and not worrying about running late for soccer practice makes them more productive employees.
2) Offer flexibility.
BirchBox’s VP of People and Culture, Melissa Enbar, explains that her organization offers flexibility around the hours employees work and the location they work from.
Nowadays most jobs can be effectively performed from home or another location. This is a luxury that makes sense for working parents — and it’s an opportunity for companies to offer an extra benefit for employees who want or need to set their schedules around their families.
3) Aid in childcare options.
Whether your company offers on-site care or not, you can still help ease the stress of finding reliable and affordable childcare for your employees.
A good starting point is creating resources for new parents beginning their childcare search. This can be as simple as posting a list of childcare facilities recommended by other employees or as in depth as offering backup childcare options for emergency situations. Brigham and Women’s Hospital in Boston, for example, offers a reduced rate for six days of emergency care at home through Care.com, plus access to a backup child care center, according to one employee.
Let’s face it, securing a safe, nurturing childcare option is a challenge for all working parents. When they are plagued by related stresses — such as an unforeseen late meeting, illness, or other everyday concern — parents aren’t able to give their full attention to their job. This comes at a cost to the employee and ultimately, the business.
There are things you, as an employer, can do to make working for your company more appealing to parents. Helping employees navigate childcare stresses will be benefit not only the individual, but the company as well, in terms of employee retention. After all, a flexible-hours or no-4 p.m.-meetings policy may be the differentiator that keeps your talent working for you rather than your competitors.
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by Fronetics | Apr 26, 2017 | Blog, Logistics, Supply Chain, Talent
Investing in your top talent and playing an active role in developing their careers will motivate them to stay around.
Company loyalty is a thing of the past. In today’s day and age, everyone is looking for the next best thing, and that is true in the workplace as well. But this doesn’t mean that retention of top talent is hopeless.
Accenture conducted a cross-industry study and determined the top four reasons employees quit their jobs:
- Lack of recognition (43%)
- Internal politics (35%)
- Lack of empowerment (31%)
- Don’t like boss (31%)
Companies have work to do to create a positive workplace experience, where employees feel challenged and valued. So where do you begin? Retaining top talent can be challenging, but it is possible. Here are three tips for keeping your top talent around longer.
Treat them as individuals
This seems like a pretty basic rule. But if you think about it, top management often gets treated as an elite group. Often times these talented members of your company spend their careers trying to be innovative and cutting edge, so it’s important for them to feel like they are valued and unique. Roger L. Martin, former dean of the Rotman School of Management at the University of Toronto, offers a relevant anecdote:
A top consultant, one of the firm’s 15 or so global account managers, approached me to ask for paternity leave (a benefit that’s now fairly standard, but 20-odd years ago was rare). I readily replied, “Sure. You’re a GAM. At your level, you can do pretty much whatever you want.” He said “OK,” and walked off, looking sullen. I was taken aback: He had asked for something, and I had given it to him. … This consultant wanted to hear: “We care about you and what you need. If paternity leave is the thing that is particularly important to you, we support you 100%.”
Martin witnessed first-hand the effects of treating this manager as part of a class, instead of as an individual. Stepping back and realizing that top talent need to be treated as individuals can add to their feeling valued within your company.
Develop from within
As more money and talent flood into the supply chain, it will be important to avoid the Silicon Valley problem of poaching, or employees leaving for larger salaries elsewhere. Investing in current employees in a meaningful, attentive way could make all the difference.
Think about your rising stars’ futures and next steps within your company. They probably have a plan, and you should as well. Make sure those plans align, and be open to assisting their journey to meet their goals.
Ask specific questions about what it takes to create the environment that would help encourage your talent’s best performance. Ask what works, and also ask what doesn’t work. Be specific and ask what causes your talent anxiety or stress. Investment is a big part of development. It helps talent feel like part of a bigger picture. If you invest in them, they will invest in you.
Encourage flexibility
Gone are the days of strict office hours, and in its place are flexibility and mobility for the workplace.
When companies allow their employees some flexibility, they become happier and more productive. With technology at our fingertips, and all the options that provides, employees expect to work from a location of their choosing, whether it be home, a library, or a coffee shop. Millennials rank this kind of flexibility highly among factors that make companies appealing places to work.
Don’t sit back and assume your employees are willing to be passive about their careers. See your employees as assets. Have a strategy. Be part of their team, and make them part of yours. See their talent and invest in them. Otherwise they’ll find another supply chain company that will.
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by Fronetics | Oct 20, 2015 | Blog, Leadership, Logistics, Strategy, Supply Chain, Talent
It’s common to think of the people who work for a company as “employees”, but reframing language and thinking could be critical to your supply chain. Start considering your employees as “talent”. The word employee has the connotation of working for someone or under someone. It implies being one of many, whereas the word talent has a positive connotation, implying that a person has depth, value, and potential. The term talent empowers both employees and companies to be the best and seek the best in their work and their search for other skilled people.
Reframing is an important step, but it doesn’t fix common problems that plague supply chain managers and human resource departments. It’s important to think about hiring processes as a long undertaking that extends beyond an ad, job interview, and offer letter. Companies should always be thinking about retention and promotion. This is called succession planning.
According to a study conducted by supply chain management researchers at Auburn University and Central Michigan University, 37.5% of surveyed companies had no engagement in succession planning, 27% had just started to work on planning, 23% engaged in informal planning, while only 12.5% engaged in formal succession planning.
Acquire
The supply chain is notorious for having a dearth of talent. The area is growing and more talent will need to be acquired for businesses to compete. As job titles expand and shift, due to the rapid changes in supply chain management and technological requirements, many people won’t be qualified for their own job title. Looking towards universities who are teaching supply chain management, and looking to other business sectors could be critical to find the right, flexible kind of talent the supply chain will need. Considering women for these traditionally male-dominant roles will also be important as women tend to be strong in many of the soft skills needed for the future of SCM. According to Shanton J. Wilcox, vice president, North America, and lead for logistics and fulfillment at Capgemini, “many so-called tactical jobs will be replaced by positions requiring more interpersonal and relationship management skills.”
Develop
As more and more money floods into the supply chain, it will be important to avoid the Silicon Valley problem of poaching, or talent leaving for larger and larger salaries elsewhere. Investing in current employees in a meaningful, attentive way, could make all the difference. Think about their future and next steps within your company. They probably have a plan for their future, and you should as well. Make sure those plans align and be open to assisting their journey to meet their goals.
Instead of conducting exit interviews, try conducting “stay” interviews. Ask specific questions about what it takes to create the environment that would help encourage your talents’ best performance. Ask what works, and also ask what doesn’t work. Be specific and ask what causes your talent anxiety or stress. You may find a trend and be able to fix it before people leave, rather than after. Investment is a big part of development. It helps talent feel like part of a bigger picture. If you invest in them they will invest in you.
Advance
Consider talent from within. According to a Forbes article, many companies are getting it wrong in trying to hire from outside. Internal candidates may not seem as appealing or exciting as the unknown, external candidate, but companies need to be clear-minded in these decisions. “Internal successors are in many ways lower risk than outsiders, yet surprisingly few promotions are awarded internally. That appears to be because boards often prefer the devil they don’t know to the devil they do. Also, some find it difficult to imagine someone at the top after seeing him operate in a lesser role for years.”
Internal talent may not appear to be ready for the next level if the position they’re seeking is a promotion, whereas an external candidate going for the same job may be making a lateral move and appear more “ready”. One thing to consider is the knowledge the internal candidate holds and brings to the job. Getting external talent up to speed can take months if not years.
Don’t sit back and assume your employees are willing to be passive about their careers. See your employees as assets. Have a strategy. Be part of their team, and make them part of yours. See their talent and invest in them, otherwise they’ll find another supply chain company who will.
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Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
We advise and work with companies on their most critical issues and opportunities: strategy, marketing, organization, talent acquisition, performance management, and M&A support.
