Survey: Social Media Use in the Supply Chain and Logistics Industries

Survey: Social Media Use in the Supply Chain and Logistics Industries

We want to hear from you!

The supply chain and logistics industries may have taken longer to jump into the social media game, but those companies that are leveraging these platforms are seeing positive effects on their business.

An industry survey conducted by Fronetics found that while 100% of respondents have used social media for five years or less (36% for one year or less), more than two-thirds (68%) have already realized results. That begs the questions: which networks are they on? What’s working? What’s not?

Fronetics is, once again, conducting a survey on social media use within the supply chain and logistics industries to help answer these questions – and to determine if changes have taken place since the previous survey. That’s where you come in: we need your help to get the latest information on how companies like yours are using social networking for business purposes.

If your company is part of the logistics or supply chain industries, you are invited to take the survey. It should take less than 5 minutes of your time. Responses will be reported in aggregate, and no identifiable information (individual or company) will be shared with anyone.

Responses are due May 31, so act now so your voice is heard. Provide your email address, and we’ll share the results so you can see how your company compares to the industry at large.

Take the social media survey

Please contact [email protected] with questions.

What Benefits Can Social Media Offer the Supply Chain?

What Benefits Can Social Media Offer the Supply Chain?

Companies within the logistics and supply chain industries are increasing customer engagement, market and business intelligence, leads, and more by participating in social media.

Results from a previous Fronetics survey tell us that 100% of responding companies in the logistics and supply chain industries consider social media a strategic tool. So how are they using these platforms, and what benefits are they getting from participating?

Below, find some highlights from that survey.

By the way, if you’re interested in how companies in these industries are using social media, take our latest survey so that we can provide you with the latest results and trends. It takes about 3 minutes, and we’ll send you the new report once it’s completed.




Take the social media survey


Social media networks popular with the supply chain

According to the survey, the most popular networks are as follows.

  1. Twitter (94%)
  2. LinkedIn (86%)
  3. Facebook (77%)

YouTube (50%) and Google+ (45%) are networks which are also commonly used within the supply chain and logistics industries.

Reasons for using social media

Companies reported participating in social media for the following reasons.

  1. Increasing the visibility of their company (95%)
  2. Brand image (90%)
  3. Establishing the company as a thought leader (86%)
  4. Attracting new leads and customers (82%)  

Top benefits realized from social media participation

Companies reported the following benefits.

  1. Customer engagement: 80% of respondents reported that they agree or strongly agree that by participating in social media, their company has realized an increase in customer engagement.
  2. Market intelligence: 80% of respondents also reported that they agree or strongly agree that their company has realized an increase in market intelligence.
  3. Business intelligence: 73% responded that they agree or strongly agree that their company has realized increased business intelligence through participation in social media.

Other top benefits included increased leads and increased demand for products and services.

You can download the full report below for more information on how your industry peers are using social media. And don’t forget to participate in our new survey so that we can send you the latest information.




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Survey 2016: How Does Your Company Use Social Media and Content?

Survey 2016: How Does Your Company Use Social Media and Content?

Fronetics is conducting a survey to determine how companies in the logistics and supply chain industries are using content and social media.

Have you ever wondered how your competitors, customers, and business partners are using modern marketing tools like social media? Are you curious how many companies like yours have a blog, how often they publish, and, more importantly, how many are generating new business from it?

Fronetics was curious about these questions and more. So we conducted our first industry-wide survey back in 2014 to learn how logistics and supply chain companies were using content and social media as part of their marketing programs.

The results were very telling. Though all reported leveraging these tools for only a short while, the majority had already seen a positive impact on their business. To read the full reports, click below.

Well, a lot has happened in two years. And, once again, Fronetics would like to take the temperature of the industry to see how the use of social media and content has changed (or stayed the same). So we are launching a new survey for individuals working in the logistics and supply chain industries to weigh in on how their companies are using these tools today.

Each survey takes about 3 minutes to complete. Results will be reported in aggregate, using no personal or company information from respondents. Those wishing to receive the completed report can indicate this preference during the survey.

Please click the buttons below to take our surveys. We look forward to hearing your responses!




Take the social media survey




Take the content survey





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Survey: social media and the logistics and supply chain industries

Survey: social media and the logistics and supply chain industries

Some companies within the logistics and supply chain industries have chosen to participate in social media while others have not.  Why have some companies chosen not to participate while others have decided to participate?  What social networks do companies within the logistics and supply chain perceive to provide the most value to their business?  What challenges do companies face with respect to social media?

Fronetics Strategic Advisors aims to gain insight into these questions and more.  We are conducting a survey on social media within the logistics and supply chain industries.  The objective of the survey is to learn about the participation and use of social media within the logistics and supply chain industries.

The survey is aimed at companies within the logistics and supply chain industries, and takes only about 5 to 10 minutes to complete.

This survey is confidential.  Responses will be reported in aggregate and no individual- or company-identifiable information will be shared with anyone.

If your company is part of the logistics or supply chain industries please take the time to take the survey.