by Fronetics | Oct 26, 2016 | Big Data, Blog, Content Marketing, Data/Analytics, Marketing
Big-data insights can help you segment your email database to better target prospects based on where they are in the buyers’ journey.
Most companies these days are swimming in a sea of big data, the great swaths of information they’ve amassed from sales records, social media connections, website leads and contacts, and online analytics.
At first glance it’s a tangle of information that is hard to organize and even harder to learn anything from. That’s a stumbling block that forward-looking businesses need to overcome. Big data can help breathe new life into one of the most reliable yet shopworn tools of the trade: email campaigns.
Embrace Big Data
A study by the executive head-hunting firm Spencer Stuart surveyed 171 companies regarding big-data usage. Just a little over half of the companies used their big data to help guide email, SEO, and SMS marketing campaigns. That’s a fairly low rate, given the potential leg-up that big data can provide.
Consider what Walmart is doing. The company has big-data information on about 60% of all Americans, with which it micro-targets customers based on their individual interests and habits. It’s a powerful strategy that is spreading quickly to businesses of all sizes.
How can you use big data to freshen up your email campaigns?
Be a Collector, Not a Hoarder
Chances are, you are obtaining a lot of data, especially if you have an active content marketing plan in place. Not all of the data you get is equally important. Your focus should be on data that can lead to an actionable and quick response — for example, are you gathering information on your customers’ buying habits? Do you know who they are, where they are, what their interests are, what their email address is, and how your business connects with them?
Collect that relevant data and study it. Much of it will come from the buyer’s journey — the breadcrumbs that potential buyers leave for you in your big data. These pieces of information are keys to your personalized email responses.
Respond In Kind
Most experts agree that a quick and targeted email response is a good strategy for encouraging a new customer to make a purchase. The email needs to respond directly to the buyer’s interests — using information you’ve (hopefully) logged with your big data.
From this point on, it’s crucial to make sure that every email that is sent to that buyer is built around a backbone of big data. Nurture your customers with personalized emails that offer content and deals that line up with their specific interests.
Don’t Mess with the Masses
Mass emails — the generic sales pitch email — used to be the cost-effective and simple way of reaching and converting customers. Now, it’s more than likely they’ll get sent to the trash, or worse, the spam filter. The mass email is your one-way ticket to spam purgatory.
“Traditional methods of mass marketing doesn’t resonate anymore and they’re being ignored by the audience,” said Volker Hildebrand, Global Vice President of Strategy at SAP Hybris, in a recent interview with Forbes. “Data is the fuel for customer engagement, and being able to pull together all the relevant information about in real-time.”
You can do better than the mass email approach. If you’ve collected relevant data and you’ve studied your buyers’ journeys, you have the tools in place to build a smart email campaign. Tailor your campaign to personalize your approach to your customers, and more than likely they’ll open that email.
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by Fronetics | Jul 13, 2016 | Blog, Content Marketing, Marketing
Using search marketing as part of your content strategy can increase web traffic and, thus, visibility for your business.
Search marketing, formerly “search engine marketing,” uses both paid (SEM) and unpaid strategies (SEO) to increase traffic to your business’ website. These two efforts work together to improve the likelihood that potential customers searching the internet will find your content.
Let me explain. When an individual searches for something on a search engine like Bing, Google, or Yahoo, the query brings him/her to a Search Engine Results Page, or “SERP.” Since we read from top to bottom, the person first sees the results that fall at the top of the SERP. Studies overwhelmingly show that the further down on the page that a link falls, the less likely someone will click it. What’s more, people rarely click on results beyond the first page. Thus, it is critical to rank as highly as possible on SERPs to entice potential customers to click through to your site.
So, how do you rise to the top? This is where search marketing fits into your content strategy.
SEO (Unpaid)
SEO (search engine optimization) is optimizing your content to improve how it ranks in search engine listings. This requires gaining a basic understanding of how and why search engines classify webpages and then catering to those factors where possible.
The search engine’s goal is to bring the most relevant results to someone who enters a search query. They use complex algorithms to determine how relevant a website is based on the query. So, if you type “best restaurant in Boston,” the search engine will scan the entirety of the internet to bring you a list of websites, in order, that are most likely give you an idea of the best Boston restaurants.
Each engine’s algorithm is slightly different, highly sensitive, and a closely held secret to keep websites from maliciously optimizing their content. Google, for instance, uses about 200 factors in its search algorithm, some of which are public knowledge, and most of which are not. This makes SEO somewhat of an art.
The best bet for optimizing your content is to consider those known factors while remaining true to your content. You want the people who are looking for you to find you. Here are some tips.
1) Use keywords throughout your content.
Algorithms crawl the internet to scan text of all kinds (websites, PDFs, documents, etc.) to find content that matches search queries. Identify several keywords that someone who is looking for products or services like yours might use in a search query, and use them throughout your content. It is likely even more effective when you use keywords in URL titles, headings and subheads, and paragraphs near the beginning of the page.
2) Use keywords in meta tags.
Webpages contain data, called meta tags, that search engines read to understand the main idea of the page. These are invisible to the average reader (unless you know where to look). Most important for SEO are the title tag and the meta description.
3) Distribute content through social media.
Social media is increasingly important to search algorithms because these platforms help determine what content people are using and engaging with organically. Post on your social media channels with links back to your website to improve your social media referral traffic metric and, thus, your SEO.
4) Encourage inbound links.
To understand how trustworthy and authoritative a particular website is on a certain subject, algorithms consider inbound links, or other sites linking to the website. HubSpot has some excellent advice on how to grow inbound links.
5) Make your site mobile-friendly.
As web traffic increasingly derives from mobile devices, search engines are rewarding websites that are mobile-friendly. If your website is not responsive or, at least, optimized for mobile, your search ranking will suffer.
6) Create frequent, quality content.
When you regularly publish content that is valuable to your target audience, search engines will “learn” that you are a trustworthy publisher with up-to-date information. Also, the more your content resonates with your target audience, the more they will post and share it, which means more referral traffic and inbound links, which likewise increase SEO.
SEM (Paid)
Search marketing through paid methods like pay-per-click (PPC) or paid advertising helps get your content in front of your target audience, regardless of how it would rank organically. Google AdWords is the most popular paid search platform used by marketers, followed by Bing Ads.
Google AdWords will show your advertisement to people who search with predetermined keywords. You pay per click, meaning you pay a fee for every person who clicks on your advertisement, regardless of how many people Google shows your ad to.
You can imagine that a number of advertisers vie for the same keywords. Google actually auctions off ad space with each search, ranking ads by bid (how much you are willing to pay per click) and quality score (does your content answer the searcher’s need?). To increase the success of your PPC you should:
- Identify relevant keywords that potential customers might use when searching for your products or services.
- Conduct comprehensive research of keywords with tools like Keyword Planner.
- Speak your audience’s language with dynamic keyword insertion.
- Determine which words you wish to bid on, and create groupings of these words to pair with ads.
- Identify and eliminate irrelevant words unlikely to appear in keyword searches.
Remember, search engines cater to the searcher. So, the more relevant your content is to someone who is searching for you, the more likely they will find you and want to do business with you.
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by Fronetics | Mar 7, 2016 | Blog, Content Marketing, Marketing, Social Media
Your content stinks. Here’s why.
Twenty-seven million pieces of content are shared every day — and most of it is crap. To attract readers to your content, you must stand out, and I mean really stand out, among the masses. That’s no easy feat.
You may be spending an enormous amount of time and money as part of a content marketing effort, but, if no one is reading what you’re producing, you’re definitely not achieving your ROI. Consider the following points, and ask yourself if any could be negatively impacting your readership.
Here are the top 10 reasons no one is reading your content.
10. You don’t have a strategy.
Only 11% of companies without a documented content marketing strategy find their efforts to be successful, compared to 60% of companies with a strategy in place. And that number rises to 86% when the company designates someone to lead the strategy. Having a clear vision for your content and a plan for executing that vision is crucial to earning an audience.
9. Your content isn’t search-engine optimized.
Seventy-seven percent of today’s buyers use Google to research information about products. Search engine optimization (SEO) means writing copy for your digital assets so they will be prioritized by Google in web queries related to your business or products. Three of four people will click on the top five search results. So the further you move from those top five results, the less likely someone is to find, much less read, your content. If your content isn’t SEO-friendly, readers may not even have the chance to see what you’re writing because it is so far down in their search results.
8. You are using the wrong channels.
If a tree falls in the woods and nobody is around to hear it, did the tree fall after all? Stop publishing in the empty woods. Who is the target audience for your content, and where are they active? Evaluate your audience (or lack thereof) in each of the channels where you publish, and see if something is amiss. This will vary greatly by business. You can access personalized information on your followers’ social media habits through analytic programs like Google Analytics and sites like Tweriod.
Also to consider: on lightning-fast platforms like Twitter, a miscalculation of timing could be to blame. (See The Best Time to Post on Social Media.)
7. You’re not publishing often enough.
Inconsistent content is one of the primary reasons readers become disengaged with a particular publisher. Even publishing one more blog post a week can significantly boost your readership. Try a little experiment for a few months by playing with the number of times per week you publish — say, three times per week one month, four times the next, and five the next. You’ll find the sweet spot where you get the most engagement but can also handle the production schedule.
The next reasons have to do with the substance of the content itself.
6. You’re publishing a sales pitch instead of content.
Imagine you’re looking to buy a car. Researching different options online, Site A, run by Dealership A, offers expert opinions about various makes and models, while Site B talks about how Dealership B offers top-notch customer service and a no-nonsense negotiation policy. You’d probably never come across Site B in the first place because the content is irrelevant (and trite… and annoying), whereas Site A has exactly what you’re looking for.
Content marketing is your opportunity to provide valuable, expert information to people who are seeking it out. Associating your brand with that sort of expertise attracts customers — not to mention, helps them find you via organic search in the first place. No one wants to read your sales pitch over and over again, and they won’t.
5. You are not telling the truth.
I am talking about two different definitions of truth here.
For one, are you being honest? Today’s consumers can smell b.s. from a mile away, largely because the Internet forgets nothing and forgives nothing. The prevalence of user-review sites and platforms like social media means customers will always have an outlet to share their experiences, both good and bad. If your business does not provide what you promise, people will be upset and take to these forums to complain about it. Trust and transparency are two key assets in earning (and keeping) readership.
Secondly, are you being true to who you are as a business? A recent Harvard Business Review article defines successful marketers as mission-focused, not consumer-focused. Don’t produce content based on what you think your customers want to hear. The beauty of content marketing is that when you put your business mission out into the universe through content, people who are seeking that information find you. In other words, build it, and they will come.
4. You’re not offering anything of value.
DigitalTonto says, “The first step towards engagement is creating value beyond the basic transaction of payment for a product or service.” This is the essence of content marketing: a related offer of value in the form of expertise, entertainment, etc. For example, L’Oreal Paris provides free makeup tutorials on its YouTube channel, Destination Beauty, and, Apple offers free classes, product demonstrations, and tech support from the Genius Bar for product users.
The question to ask is, what is your value to your customers? Can you offer expert advice on a particular topic through a blog? Is there something about your products or your people that would make for entertaining or informative videos? Do you have access to top-of-their-field specialists that could lead a webinar series? Find whatever it is that is unique to your company, and leverage that in your content marketing to attract readers.
Because there is so much content out there, today’s consumers can afford to be partial to publishers who provide information in a way that is pleasing to them. They also have shorter attention spans than goldfish. That means things like format, length, accessibility, and voice can majorly impact whether people read your content or not. Also, be mindful that different platforms should offer different experiences based on reader expectations (e.g., Instagram isn’t the place for lots of text).
2. You’re not heeding performance analytics.
The one certain constant in marketing is that things will always change. What works for you one year will certainly be irrelevant the next. Content marketing won’t allow you to rest on your laurels, either. You should stay on top of your analytics to monitor what kind of content is successful in the present moment, and you should tweak how you’re doing things as people, technology, and events change. Keep testing new ideas to see how they are received, and get rid of old standbys that no longer pull their weight.
1. Your content is bad.
While this seems obvious, it’s worth repeating. If the quality of your content is bad, no one will read it, regardless of what value it offers. The same goes for if you find yourself saying, “it works,” or “it’s fine!” If there are 27 million options, who would choose “fine?”
Do an honest evaluation of your content, or have a neutral outside party do so for you. Is it original, substantial, and well-written? Make sure that your content is edited, and that it is free from grammatical errors, spelling mistakes, and awkward phrasing. And remember that you get what you pay for. Professional writers can be expensive, but there’s a reason for that — theirs is a specialized craft, and very few people can do it well. If you want people to read your content, you should make sure that it’s worth reading.
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by Fronetics | Feb 25, 2016 | Blog, Content Marketing, Data/Analytics, Marketing, Strategy
https://www.flickr.com/photos/132604339@N03/22920388895/in/photostream/
The most efficient lead-generation strategy includes a way to capture potential customers’ information.
An effective lead-generation campaign requires several different strategic layers.
Firstly, you must entice potential customers with an exclusive, high-value offer — like ebooks, whitepapers, free consultations, product demonstrations, or discounts. A clear, highly visible call to action (CTA) or two can help ensure they know how to attain it and can encourage them to choose it over your competitors’ offers.
But you’re not done there. Unless you are capturing those quality leads effectively, you could be dropping the ball and missing out on potential customers.
Here are some tips for successfully capturing leads.
You absolutely need to have a landing page for your offer. Your CTA should not take the potential customer to your website’s homepage or anywhere else, but rather to a landing page, which provides your offer and captures the lead information.
Landing pages are one of the most important elements of lead generation and are effective for 94% of B2B and B2C companies, according to research done by MarketingSherpa. A great landing page:
- Describes the offer
- Does not include links to other things on your website that will distract the lead and perhaps send them elsewhere before you can obtain their information
- Is simple and not cluttered with information but emphasizes the benefits of your offer
- Has ways to share the offer on social media
- Has a form to capture the lead information
Capturing leads: It’s all in your form
The last point suggests the next step in your strategy: A good form is how you will successfully capture those leads. It is where your potential customers will provide their contact information in exchange for the special offer you have enticed them with.
So, what makes for a good form?
- Keep it short. The fewer fields you have in a form, the more likely you will receive conversions.
- Avoid using the word “submit” on your form. Nobody wants to submit their information, so use a phrase that demonstrates that they are getting something they want by supplying their information — something simple like “Get it free,” or “Download now.”
- Add a privacy message (or link to your privacy policy) that indicates their email or contact information will not be shared or sold.
Want more leads? Use multiple channels
To generate and capture the most leads possible, completing these steps in just one of your marketing platforms is not enough. Marketers should utilize multiple channels in order to maximize their lead-generation efforts.
The objective is to make it easy for buyers to research, evaluate, and purchase products in any way that is most appropriate for them. Some leads may find you through your blog, some through social media, and some through organic search (which is why all of your content should be SEO-friendly). Thus, you should make sure you are promoting your special offers, effectively placing CTAs, and properly using landing pages and forms in every facet of your digital presence.
Such an efficient, multi-layer lead-generation strategy can reduce your cost per lead while delivering higher quality prospects to your sales team.
Want to learn more? Download for a complete list of innovative tips and proven strategies to improve your lead-generation and -nurturing strategy.
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by Fronetics | Feb 11, 2015 | Blog, Content Marketing, Marketing, Strategy
Most businesses don’t optimize blog posts. Here are 7 things you can do to optimize a blog post so you can improve your ranking and attract more visitors.
Most businesses don’t optimize blog posts and therefore miss out on ranking and, by extension, organic traffic opportunities. The good news is that there are 7 simple steps you can take to optimize a blog post so that you can improve your ranking and attract more visitors.
Step 1: Identify your keywords
Identify the keywords you are going to use in the blog post. Once you have identified the keywords you want to use, write your blog post around these keywords.
Something to remember: while it is important to write the post around the keywords you have identified, you don’t want to stuff the post with the keywords. You want to make sure your post is easy (and enjoyable) to read and doesn’t sound spammy.
Step 2: Optimize your title
Keep the title of your blog post under 60 characters. Include your keywords in the title.
Step 3: Optimize your meta description
Your meta description doesn’t impact search results. However, your meta description can improve click through rates (that is, it can increase the number of people who actually click on your link versus someone else’s).
When you write your meta description write it in a conversional (not spammy) manner and be sure to include your keywords. In short, think about what would attract your target reader to your blog post, and write it here. Try to keep your meta description to between 150 and 160 words.
Step 4: Optimize your heading
Using your keywords in the heading provides an SEO benefit and informs your visitor what your blog post is about. Be sure to not just use a keyword phrase, instead use additional content around the keyword.
Step 5: Optimize the body of the post
Search engines such as Google, Yahoo, and Bing use the keywords in the body of your post as a ranking signal. That being said, don’t go overboard with using your keywords in the body of your content because too many occurrences of your keywords can be viewed as keyword stuffing. Keyword stuffing can lead to search engines giving you a penalty and drop your organic rankings. Additionally, no one wants to read a blog post that reads like spam.
The short and sweet: use your keywords, but don’t go overboard, and always remember to write first to your audience and then search engines.
Step 6: Optimize images
Image search is becoming more popular. Write a SEO friendly title for your images. It doesn’t hurt to also write a description that explains the blog post itself.
Step 7: Optimize the URL
When you use your blog title as the URL extension you can improve your click through rate.
If you haven’t optimized your blog posts in the past, the good news is that you can go back and optimize them.
