by Fronetics | Jan 20, 2015 | Blog, Content Marketing, Marketing, Social Media
Content and social media are integral to business growth
Editor’s Note: This is a guest blog written by Kecia Gray, Vice President, Corporate Marketing & Communications, Transplace. Transplace is a premier provider of transportation management services, intermodal, truck brokerage, and SaaS TMS solutions. Transplace successfully leverages social media and content to expand the company’s brand awareness and thought leadership. The company’s LinkedIn page, Facebook page, and blog were named as “favorites” in a survey conducted by Fronetics.
At Transplace, social media has become an integral part of our marketing and communications strategy and key to expanding our brand awareness and thought leadership in the logistics and transportation space. Our marketing and communication team has had the opportunity to utilize multiple social channels, including:
While we consistently post content to all of these channels, what has been and continues to be important to our social strategy is creating our own original content and utilizing it within a more aggressive approach on Facebook, Twitter and LinkedIn. Sharing content on these channels has allowed our newest blog to achieve fast success in under a year’s time.
Content Is King…
Within any industry, there is always significant opportunity to create original thought leadership content that is informative and insightful. When developing a social media strategy, our foremost goal was to establish a thought leadership blog resource for the market, in addition to providing engaging and personalized content across social channels that was easily sharable. Our main objectives focus on connecting with customers, and creating content that resonates with the members of our industry and provides value to their businesses. By distributing this content across our social channels to foster sharing, conversation and engagement, we’ve continued to gain influence with our targeted audiences.
…And Metrics Are Key
Because of the rapid pace of developing content, it’s important to track and report on levels of engagement to optimize and repurpose information. We created a social plan that included a comprehensive calendar to capture the topics and content items we’d be working on throughout the year. For maximum integration, we purposely aligned new pieces to marketing campaigns and corporate objectives such as events, transportation services and current industry issues. In addition, we established benchmarks and metrics that were important for us to track, such as followers and level of engagement. Analyzing the data allowed us to regularly monitor and evaluate our program, maximize what worked and adjust areas that did not meet expectations.
Incorporating Talent for Quality Thought Leadership
We have also taken advantage of the significant opportunity for Transplace employees at all levels to contribute quality thought-leadership posts across a number of channels. We’ve learned that the best place to utilize this content is on the company’s logisticallyspeakingblog.com. Some of the posts we’re most proud of turned out to be the most popular of 2014, including:
- A motivating guest blog post highlighting our dedication to our customers – from George Abernathy, our president and CCO.
- An insightful commentary on the growth of Transplace in light of a recent acquisition – from Frank McGuigan, president of transportation management at Transplace.
- An informative infographic recap of our signature event, the annual Transplace Shipper Symposium, highlighting some amazing speakers.
To ensure we always stay up-to-date and focused, our team holds quarterly meetings in which we share key highlights, metrics and snapshots of the program quarter by quarter. The time is used to plan for what’s coming up in the future, brainstorm new ideas and make changes as needed. We always make the utmost effort to continually update our program and assess our short and long term goals – an important aspect to any social program!
How is your organization utilizing social media and thought leadership content?
by Fronetics | Jan 20, 2015 | Blog, Content Marketing, Marketing, Social Media
Content and social media are integral to business growth
Editor’s Note: This is a guest blog written by Kecia Gray, Vice President, Corporate Marketing & Communications, Transplace. Transplace is a premier provider of transportation management services, intermodal, truck brokerage, and SaaS TMS solutions. Transplace successfully leverages social media and content to expand the company’s brand awareness and thought leadership. The company’s LinkedIn page, Facebook page, and blog were named as “favorites” in a survey conducted by Fronetics.
At Transplace, social media has become an integral part of our marketing and communications strategy and key to expanding our brand awareness and thought leadership in the logistics and transportation space. Our marketing and communication team has had the opportunity to utilize multiple social channels, including:
While we consistently post content to all of these channels, what has been and continues to be important to our social strategy is creating our own original content and utilizing it within a more aggressive approach on Facebook, Twitter and LinkedIn. Sharing content on these channels has allowed our newest blog to achieve fast success in under a year’s time.
Content Is King…
Within any industry, there is always significant opportunity to create original thought leadership content that is informative and insightful. When developing a social media strategy, our foremost goal was to establish a thought leadership blog resource for the market, in addition to providing engaging and personalized content across social channels that was easily sharable. Our main objectives focus on connecting with customers, and creating content that resonates with the members of our industry and provides value to their businesses. By distributing this content across our social channels to foster sharing, conversation and engagement, we’ve continued to gain influence with our targeted audiences.
…And Metrics Are Key
Because of the rapid pace of developing content, it’s important to track and report on levels of engagement to optimize and repurpose information. We created a social plan that included a comprehensive calendar to capture the topics and content items we’d be working on throughout the year. For maximum integration, we purposely aligned new pieces to marketing campaigns and corporate objectives such as events, transportation services and current industry issues. In addition, we established benchmarks and metrics that were important for us to track, such as followers and level of engagement. Analyzing the data allowed us to regularly monitor and evaluate our program, maximize what worked and adjust areas that did not meet expectations.
Incorporating Talent for Quality Thought Leadership
We have also taken advantage of the significant opportunity for Transplace employees at all levels to contribute quality thought-leadership posts across a number of channels. We’ve learned that the best place to utilize this content is on the company’s logisticallyspeakingblog.com. Some of the posts we’re most proud of turned out to be the most popular of 2014, including:
- A motivating guest blog post highlighting our dedication to our customers – from George Abernathy, our president and CCO.
- An insightful commentary on the growth of Transplace in light of a recent acquisition – from Frank McGuigan, president of transportation management at Transplace.
- An informative infographic recap of our signature event, the annual Transplace Shipper Symposium, highlighting some amazing speakers.
To ensure we always stay up-to-date and focused, our team holds quarterly meetings in which we share key highlights, metrics and snapshots of the program quarter by quarter. The time is used to plan for what’s coming up in the future, brainstorm new ideas and make changes as needed. We always make the utmost effort to continually update our program and assess our short and long term goals – an important aspect to any social program!
How is your organization utilizing social media and thought leadership content?
by Fronetics | Sep 10, 2014 | Blog, Data/Analytics, Marketing, Strategy
Metrics matter. Metrics allow you to measure success, drive strategy, and demonstrate the ROI of your marketing efforts. Conversions are one of the most important metrics to monitor.
Why conversion rates matter
What is a conversion? A conversion means action. It means that someone took some action that entered them into your funnel or moved them further down your funnel. Examples of conversions are: downloading a white paper, filling out a form, requesting information, opening an email, and becoming a customer.
By monitoring and tracking conversions you can determine what marketing efforts are paying off. Additionally, by monitoring and tracking conversions you can identify which efforts need to be re-evaluated or even discontinued. In short, conversion rates can help you measure your ROI.
Why conversion rates don’t matter
Conversion rates are not the Holy Grail of metrics. Your website should be a magnet. It should attract and engage prospective customers and current customers. Your website should serve to educate and to establish your business as an industry leader. Eighty to 90 percent of prospects are not ready to make a purchase when they first engage with your company. Conversion rates don’t capture the amount of time people spend on your website, learning, exploring, and getting to know your business. Conversion rates also do not capture the amount of time current customers spend on your website – valuing your company as a resource.
While conversion rates are an important metric to measure, remember that they are not the end all be all.
Tracking conversion rates
We created a template that you can download and use to track conversion rates and other critical metrics. While the template captures visitor-to-lead and lead-to-customer conversion rates, you can easily modify the template to include additional conversion rates that are useful to your business.
by Fronetics | Sep 2, 2014 | Blog, Content Marketing, Data/Analytics, Marketing, Supply Chain
To grow your B2B business you need to take a comprehensive data driven approach to marketing. Metrics enable you to measure success, drive strategy, and demonstrate the ROI of your marketing efforts.
What metrics should you track?
Given that your objective is to attract, acquire, and retain customers, the most effective metrics to track are those where the unit of focus is the prospect, lead, or customer. These include the following:
Visits
Visits capture the number of visitors to your company’s website in a given period of time. In addition to tracking the total number of visits, it is also important to track visits by source. That is, how visitors come to your website. Sources typically include direct traffic, organic search, referrals, social media, and email marketing.
Reach
Reach is the number of people who can be reached through your marketing channels (e.g. LinkedIn, Twitter, and Facebook). This metric is a good indicator of how well the content you are publishing attracts new people to your network, and how well the content engages people within your network. In addition to tracking your company’s total reach (the total number of people you can reach across all channels), you should also track reach by channel.
Leads
Leads are one of the strongest indicators of ROI. By tracking leads by source, you can identify where your marketing efforts are most effective, areas where you can improve, and areas you could eliminate from your strategy.
Customers
Customers are also a strong indicator of ROI. Like leads, customers should be tracked by source.
Conversion rates
Conversion rates measure the percentage of people who are moving from one marketing stage to the next. An increase in your conversion rates implies an improvement in the quality of your content and/or traffic. You should track the visit-to-lead conversion rate (How many of your website visitors are becoming new leads?) as well as the lead-to-customer conversion rate (Are you generating sales-ready leads?).
Ranking
Ranking matters. The top listing in Google’s organic search results receives 33 percent of the traffic compared to 18 percent in the second position. Two metrics you can track are your domain authority and your marketing grade.
Domain authority is a score ranging from 1 to 100 that represents how well a website will perform in a search engine ranking. The lower the score – the less likely it will be found. Marketing grade is a holistic measure of a site’s online presence as measured by HubSpot’s Marketing Grader on a scale of 0-100. A higher score is better.
How to track metrics for success
Having an established database to capture your marketing metrics is critical to success. We created a template that you can download and use to track your metrics, measure success, and drive strategy. One of the great features about this template is that it generates graphs that can be used in your reports and presentations.
by Elizabeth Hines | Jul 31, 2014 | Blog, Data/Analytics, Strategy, Supply Chain
Want to have a better-run business? Define clear metrics and use them as a launch pad to move your organization forward.
Metrics enable you to operate more effectively and efficiently because they provide you with valuable information on how you can drive improvement and how you can apply resources (people, time, money) to the activities and programs that will get you to where you need to go.
Critical metrics for effective business are ones that focus on the strategic goals of your organization. Here are five metrics every business can benefit from using:
Financial metrics
Make sure you have, at the very least, a quarterly plan in place. A yearly plan is ideal, but a quarterly plan is a good starting point. Track against your plan. Looking at financials in aggregate is not a helpful exercise. Rather, look at your financials on a granular level.
Business metrics
Determine what makes your customers happy and what enables your organization. Track these. Soon, you will know what you should do more of and what should be cut back.
Customer metrics
Determine the who, what, when, and why of your customers. Knowing what matters to them will help you understand how to serve them better.
Vendor metrics
Determine the who, what, when, and why of your vendors. Relationship management and partnering can only be built on a strong foundation.
Quality metrics
When it comes to quality it is important to look at anything and everything. That is, the quality of your products, the quality of your relationships with your clients, the quality of work your employees produce… Start tracking all of this.
Track the data
Develop tracking methods for each of these five metrics. Archive the data. Learn by studying the results on a regular basis. You’ll start understanding how to drive the direction of your organization. You’ll develop a focus for your organization and your performance. You’ll be able to make better decisions and drive performance.
Although most (if not all) of the material will be used internally, you should make sure that it is “external facing ready.” What you are creating is a database that you can query when you need it. In the end, you’ll have, at your fingertips, a decision database to run a better business.
