by Fronetics | Sep 29, 2016 | Blog, Content Marketing, Logistics, Manufacturing & Distribution, Marketing, Strategy, Supply Chain, Warehousing & Materials Handling
Content marketing can help your organization amplify its efforts to drive traffic, improve conversion rates, and increase sales.
A recent survey of over 4,500 marketers at organizations around the globe found that converting leads to customers (74%) and growing traffic to their websites (57%) were their companies’ top marketing priorities. Perhaps not surprisingly, these marketers also overwhelmingly reported that generating traffic and leads was their top challenge. Often our business priorities are the most difficult to achieve.
Enter, content marketing.
Content marketing is a form of inbound marketing in which businesses publish content to attract prospects who are interested in products in services like theirs. This marketing approach can be highly effective in growing brand awareness, generating leads, and increasing sales. In fact, according to the same survey, organizations using inbound marketing were four times more likely to rate their marketing strategy highly than outbound organizations.
Let’s look at one example from the warehousing sector.
Business was decent for Company X. It had experienced positive growth for over a decade, despite lacking a clear marketing strategy. But leadership started to wonder: Are we missing opportunities for growth?
Company X sought a multi-level digital marketing strategy that would help them increase web traffic, generate more leads, and convert prospects to customers. The team hired Fronetics to create and implement such a strategy.
After 24 months, the results were telling: Web traffic increased by nearly one-fifth (19%). Company X tracked 244 high-quality leads directly sourced from its new content marketing efforts. And new business grew by a remarkable 30%.
Content marketing was highly successful for Company X in achieving its business goals of driving traffic and new business. In fact, the organization realized many other positive benefits as well. You can read about more of them, as well as the strategy Fronetics used to get there, by downloading the case study below.
Want to increase traffic to your business’ website and generate more leads and customers? Have you tried content marketing? Here are a few resources to get you started.
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Need more help? Contact Fronetics to request a free strategy session.
by Fronetics | Aug 2, 2016 | Blog, Content Marketing, Marketing, Strategy
Content marketing can help with lead generation and nurturing, but your business still needs a solid sales staff to close deals.
Content marketing helps generate a steady influx of quality leads and provides relevant information to prospects as they move down the sales funnel. Content can even help close a deal.
But forget any notion about content marketing replacing the work of your sales staff. The two must work together to convert leads into customers.
Even quality leads do not typically turn into sales on their own. You need a sales staff to take those opportunities and cultivate them into new business.
What content marketing does vs. your sales staff
Content marketing and sales staff provide different touch points for leads at distinct stages of the buying cycle. Here are a few examples:
Forming a relationship
- Content marketing opens up dialogue with potential customers. Often the first signs of customers’ interest appear after they read one of your blog posts, when they open and click through an email, or they share your company’s posts on social media channels.
- Your sales staff keeps that positive contact going to the next level. They develop it into a conversation. That person who read your blog post now has a relationship with a person in your company.
Providing information
- Content marketing can reach a potential customer early, while they are looking for solutions. B2B buyers report spending more time conducting research, using more expert content such as vendor websites, user reviews, and social media, before making a purchase. Your business should be producing content in order to make the short list of buyers who are looking for products and services like yours.
- Your sales staff answers those important first questions. When a customer reaches out with a query, s/he is likely 60% through the sales process. The customer has done a fair amount of research, and the sales rep must speak specifically to the customer’s needs — in a way that generic content can’t — to keep them interested and moving down the funnel.
Advocating for your brand
- Content marketing increases brand awareness for your business. It helps elevate your brand position within the industry and keeps your business top of mind, even when potential customers aren’t ready to make a purchase.
- Your sales staff is the advocate for your brand when a customer is preparing to make a purchase. They should be proactive in pursuing business when customers show interest in your content or when they reach out with questions. They drive dialogue and get to know customers and how your business can help them.
The content marketing, sales staff partnership
Curating and creating great content will generate quality leads for your company. But, your sales staff is vital to building relationships with potential customers and closing the sale.
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by Fronetics | Jul 26, 2016 | Blog, Content Marketing, Marketing, Social Media, Strategy
Your business should be on social media showing buyers that you know what they want and that your business can provide it.
Once again B2B buyers reported that their purchase cycle has increased since last year. That’s in part because they are scrutinizing potential vendors more closely than ever before. Buyers overwhelmingly reported spending more time conducting research (80%) and using more sources to investigate purchases (73%).
You may be surprised to learn that one of those sources is social media, more often than not. More than half (53%) of B2B buyers report turning to social media to make buying decisions. What’s more, more than a third (34%) say they are spending more time this year than last using social media to research vendors and solutions.
Social media should be a critical component of your lead generation and nurturing strategy. Your business should use these platforms to prove that you understand what buyers are expecting from your brand. The 2016 B2B Buyer’s Survey Report found that today’s B2B buyers expect:
- Timely responses to messaging: Demonstrating a timely response to questions helped make the sale 98% of the time.
- Strong knowledge of the company and its needs: Personalization ranked as the second most influential reason a buyer chooses a specific vendor. When researching potential products, 64% gravitated toward companies that demonstrated “a stronger knowledge of our company and its needs.” A whopping 84% chose a vendor that could solve one of their pain points.
- Clear demonstration of ROI: Buyers reported conducting a more detailed ROI analysis before making a purchase. Vendors who can demonstrate how customers will receive their return on investment have a clear advantage. In fact, 90% of businesses that do this make the sale, according to the study.
- Speedy and easy delivery: “Deployment time/ease of use” skyrocketed from 49% in 2015 to 83% this year, leading the ranks as one of the most important variables that can set you apart from your competition. Buyers not only want it quickly, but they want a simple and easy buying process.
Which social media platforms do B2B buyers use most in their research?
The B2B Buyer’s Survey found that buyers primarily are using three social tools to conduct their research.
- LinkedIn is reportedly the most impactful to the research process. (81% said it was very important or somewhat important.)
- Blogs came in second, with more than a third of buyers (37%) ranking it very important.
- Video sites like YouTube and Vimeo are third, with 60% of respondents ranking them very important or somewhat important.
Want your business to connect with the 2.3 billion worldwide social media users? Get Fronetics’ free social prospecting workbook to learn how to use these platforms to generate new leads and sales for your business.
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by Fronetics | Jul 18, 2016 | Blog, Strategy
Sellers must engage in speedy, personalized, knowledgeable conversation with potential customers to convert leads into sales.
Leads are only valuable if they convert into customers. So, generating quality leads is only half the battle. You need a sales team that knows how to resuscitate a lead, nurture it, and, ultimately, turn it into a customer.
Demand Gen’s 2016 B2B Buyer’s Survey Report confirms that today’s business buyers are expecting more from vendors than knowledge of their own product. Buyers expect the seller to personalize the buying process. The top four reasons the respondents reported choosing a particular vendor include:
- Timeliness of a vendor’s response to inquiries (98%)
- Strong knowledge of the solution area and business landscape (97%)
- Strong knowledge of the buyer’s company and its needs (94%)
- Content that showed ROI or built a business case for the purchase (90%)
Sales reps must provide a very hands-on, customized buying experience to convert leads into customers. (Hence the “nurturing” part of the phrase lead nurturing.) Here are a few tips to support your lead nurturing process.
Offer quality follow up.
Do you see leads as opportunities? You should. In fact, you should see them as an opportunity to be seized. Seize it quickly with effort more substantial than a single phone call resulting in a salesy voicemail. Follow up must be the start of a real conversation with the lead, building their trust and providing an opportunity for their needs to be heard and acknowledged.
Listen first, then offer solutions.
Avoid pitching as a start to a conversation with a lead. Instead, listen to their pain points and concerns. Identify what their challenges are, and then present specific solutions. Show them explicitly how your products or services could answer each particular need. Let them know they have been heard by recounting specific details from your conversation.
Time matters.
The faster you contact the lead, the better your chances of conversion. A study by Franklin Covey found that contact ratios improve 900% if web leads are called back quickly. Another found that 50% of sales went to the vendor that responded first. And remember that 98% of respondents to the Demand Gen survey reported choosing a vendor because of timely responses to inquiries. Don’t underestimate the value of a quick response time.
Choose the best time to follow up.
Data from 100,000 calls over 3 years analyzed by InsideSales.com indicates that Wednesdays and Thursdays are the best days of the week to qualify leads. Calls made between 4:00 and 5:00 p.m. were most successful, followed by 8:00 a.m. to 9:00 a.m. Of course, you should get to know your potential customers and their individual schedules.
Be knowledgeable about the product.
Nothing kills a lead faster than a salesperson who does not know what their business has to offer. That call is about selling your value to a customer, not just a product or service.
Cultivating a lead is the first step in generating greater sales revenue. It is vital that you don’t let leads die, but nurture them quickly with personalized conversation, identifying their challenges and providing viable solutions.
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by Fronetics | Jun 16, 2016 | Blog, Content Marketing, Manufacturing & Distribution, Marketing, Strategy, Supply Chain
A recent report produced by the Content Marketing Institute and MarketingProfs, and sponsored by Brightcove, found that 81% percent of B2B manufacturers in the United States use content marketing. The same report found that the majority of manufacturers do not believe their organization is effective at content marketing.
What are organizations who are not effective missing out on? A lot.
An effective content marketing strategy can:
- Build brand awareness
- Position your company as a thought leader within the industry
- Increase engagement with customers, partners, and stakeholders
- Educate and inform customers, partners, and stakeholders
- Build trust
- Allow you to manage your reputation
- Generate leads
How can your organization realize these benefits?
The first step is documenting your strategy. The report found that organizations with a documented strategy in place were 3x more likely to report that their content marketing strategy was effective than organizations without a documented strategy.
Define your goals
Why does your company want to create content? Do you want to shorten your sales cycle? Increase leads? Build brand awareness? You don’t want your content to be just stuff. You don’t want content to be ineffective. Therefore it is important to define what it is you want your content to do for your company.
Define your audience
Who is your target audience? What are their needs? What are their goals? What are their pain points? What do they value most? Where do they go for information? Take your time. Be honest. If you identify and define your audience correctly you will be more likely to reach your target audience and engage them than if you get this step wrong.
Define your metrics
Determine how you are going to track and measure success. Define the metrics that you will track on a daily, weekly, monthly, and yearly basis.
Identify the right distribution channels
When it comes to content, distribution is essential – your content will not reach your target audience and will not be read unless it is distributed. Take the time to identify the distribution channels that are right fit for your company, your content, and your goals.
Create a publishing calendar
A publishing or editorial calendar provides you with a framework to create and distribute content. It helps you create content that is consistent, that is quality, and is tailored to your company’s goals. It is also helpful in terms of managing workflows, meeting deadlines, and managing writer’s block.
Create content
Valuable and relevant content is not a sales pitch. It is not content that pushes your products and services. Rather, it is content that communicates valuable information to customers and prospects so that they have the knowledge to make better informed decisions. Moreover, it is content that establishes your business as a reliable source of knowledge – as the thought-leader within the industry. Be thoughtful when you create content.
Curate content
Content will help you grow your business; by creating and distributing valuable and relevant content in a strategic and consistent manner you can drive profitable customer action. But, it’s not all about you. It’s not all about the content you and/or your business creates. Here’s why content curation is an essential component of a successful content strategy. The internet is a fire hose stream of content. Being able to navigate the deluge of content and identify the content that is valuable to your customers and to your business is essential. The process of identifying and sharing this content is content curation. By consistently being able to identify, make sense of, and share content that is important and relevant to your customers and to your industry you will establish your business as a thought leader and a trusted resource.
Distribute content
Distribute your content via your target distribution channels. Distribute the content consistently over time and at the right time.
Engage with customers and prospects
Once your content has been distributed, engage with your audience. Respond to comments, respond to questions, and provide clarification. Make your content more than words – make it a relationship.
Track and analyze metrics
Track and analyze your metrics on a daily, weekly, monthly, and annual basis. Take a look at what is working and what is not. By tracking and analyzing your metrics you can see, for example, what type of content is most effective and which distribution channels are helping you achieve your goals.
Make adjustments as needed
Your strategy should not be set in stone. Your strategy should be flexible. Look at your metrics, look at the feedback you are getting through your engagement with customers and prospects – make adjustments to your strategy as needed. Remember that when it comes to content it is important to think marathon not sprint. An effective content strategy requires patience and determination. Many companies make the mistake of giving up on a content strategy too early; make a long-term commitment to your strategy.
This post originally appeared on Electronics Purchasing Strategies.
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