by Jennifer Hart Yim | Mar 27, 2019 | Blog, Content Marketing, Current Events, Leadership, Marketing, Supply Chain, Talent
In today’s job market, companies have to compete harder than ever before and candidates, realizing their position, have begun ghosting employers. Ghosting has never been in an issue in the professional setting until now.
Highlights:
- According to a new report, more companies and recruiters are getting ghosted, with thousands of users on LinkedIn chiming in about what seems to be a uniquely-millennial phenomenon moving into the workplace.
- Ghosting’s prevalence speaks to a talent attraction and retention problem that many companies are having in this marketplace.
- Recruiters who are specialized in your vertical have an established base of candidates, so you can remove ghosting from the equation entirely.
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
Many of us have (thankfully) been out of the dating game long enough that we’ve never experienced what most millennials have: the dreaded ghost. You meet someone new, hit it off, go on a few dates, maybe even tell your friends and parents about an exciting romantic prospect. Then the hammer drops: all of a sudden, radio silence. No “dear John” letter, no break-up text, and no explanation whatsoever. It’s a digitally-enabled way of severing ties that’s so casual it hurts, because the affected (dare we say victim?) never gets to find out what exactly happened. The imagination runs wild with possible motivations for this disrespect: was it them? Was it me?
You never really know. That’s what makes it so tough.
Now, according to reports, this peculiar social phenomenon has metastasized into the workplace:
The job market is so hot, more candidates are ghosting their employers. Or prospective employers.
Welcome to 2019.
It’s no secret that the hiring market is strong, with near-historic low levels of unemployment. Now, according to a recent NPR report, more companies and recruiters are getting ghosted. It’s also become a hot topic on LinkedIn, with thousands of users chiming in about what seems to be a uniquely-millennial phenomenon moving into the workplace. Reports about ghosting even made their way into a recent report from the U.S. Federal Reserve – which shows that ghosting isn’t just a meme, but something that’s really affecting companies’ hiring practices and their bottom line.
NPR – as well as this great article by LinkedIn Contributor Molly Mosley – identify three key species of ghost:
- The employee who accepts a role and gets into the job – thankfully, it’s not often a long-term employee, otherwise a missing person report might be in order – and leaves without a trace.
- The job candidate who books a job interview, or accepts a role, and doesn’t show up, or send any kind of communication or response when contacted.
- The candidate who works with a recruiter, asks to be submitted for a role, and then stops responding. There are quite a few reports about this, but we’re lucky that we haven’t experienced it as much in our recruitment practice at Argentus.
Ghosting is a very modern-feeling phenomenon. It’s a symptom of a more relaxed – dare we say, lax – approach to interpersonal and professional relationships brought about by digital technology. But it’s also a symptom of something more fundamental about this job market:
It’s a candidate’s market – especially in high-demand STEM fields like Supply Chain.
We’re willing to bet that in a recession, all these ghosts would become corporeal again. But for now, candidates have all the leverage, and what’s more, they’re beginning to realize this, which means that companies have to compete harder than ever before.
Don’t get us wrong: ghosting is unacceptable, and we don’t mean to excuse it. No one would want to hire a candidate who’s ghosted an employer in the past, and we’d stop working with anyone if we found out they’ve done it before. It’s, in short, the height of unprofessionalism. Any company who gets ghosted on has really dodged a bullet: who would want to work with someone who would resort to such a childish and cowardly tactic?
But ghosting’s prevalence still speaks to a talent attraction and retention problem that many companies are having in this marketplace. Consider this: if your company interviews someone, and never gives any form of feedback or follow-up – which still happens, believe it or not – you’re ghosting candidates as well.
It cuts both ways. And that gestures towards a few changes that companies can make to help minimize the risk of ghosting – which can waste thousands of dollars of company resources:
Smooth out the onboarding process.
In short, treat prospective candidates like a valuable strategic asset instead of a disposable endless resource. The accounts of ghosting from the workers in the NPR story, as well as others, share something in common: the workers felt disrespected or disregarded by their employers.
[bctt tweet=”The accounts of ghosting from the workers in the NPR story, as well as others, share something in common: the workers felt disrespected or disregarded by their employers.” username=”Fronetics”]
Treating candidates with respect is table stakes in this hiring environment. But consider the ways that you’re unintentionally depersonalizing the hiring and onboarding process: letting it get drawn out with endless approvals and interviews, resorting to impersonal communication methods, failing to have succinct and effecting onboarding policies to get new candidates up to speed.
Lastly, because we can’t resist: a specialized recruitment partner will forward pre-vetted candidates, often ones that they’ve known for years, who you know won’t ghost. Recruiters who are specialized in your vertical have an established base of candidates, so you can remove ghosting from the equation entirely.
But what’s your experience? Have you been ghosted by an employee or job candidate before? Why do you think this issue is coming into the zeitgeist right now?
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by Jennifer Hart Yim | Apr 26, 2018 | Blog, Current Events, Logistics, Strategy, Supply Chain, Talent
With the rising demand for professionals in Supply Chain Management and Procurement, there’s a lot of employment activity, especially in short-term contracts.
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
As a boutique recruitment agency, we at Argentus are on the front-lines of the churn in the job market. We speak with potential job candidates every day. Some of them are passive, interested in moving into new opportunities when we reach out to them. Some of them are active, reaching out to us because they want to make a move. With the economy experiencing a prolonged growth spurt, and demand for professionals in Supply Chain Management and Procurement – our area of specialty – going up, there’s a lot of activity, especially in short-term contracts where companies are onboarding talent for their change management and business transformation expertise.
There are so many reasons why people seek out a new job. Sometimes it’s based on major life changes: a geographical move, say, or someone getting back into the workforce after a maternity leave. But why do passive candidates seek out new jobs, particularly in Supply Chain and Procurement?
We speak to a lot of candidates, so we have our ears to the ground in terms of the subtler reasons that star performers in these functions get the desire to make a move. It’s not out of a desire for more money as often as you might think. More often than not, it’s the more intangible factors.
Because employee retention is so important from a cost-saving and culture standpoint, we thought it would be useful to lay out some of the most common reasons why Supply Chain and Procurement professionals become passive candidates:
1. They’re siloed
We hear this reason a lot from candidates, but it still isn’t considered by companies as much as it should be. We know that one of the best ways to grow your Supply Chain career is to gain exposure to diverse parts of the function – from Logistics and Distribution, to Procurement, to Inventory Management, to Planning.
In too many organizations, these functions are siloed off from each-other, and that stops candidates from getting the experience they want to move up into more senior roles. It also stops the Supply Chain from being as effective as it would be if it was fully integrated. Next thing you know, your top performers are taking calls because they don’t want to be pigeonholed.
2. They’re tired of working with outdated technology
Supply Chain and Procurement technology is becoming more digital, just like the rest of the economy. And updating your technological profile can be a massive undertaking, with lots of risks. But the most forward-looking and high-potential candidates want to be working with the latest Supply Chain technology, keeping their skills relevant for the future. If you’re still working only with Excel, you might risk losing candidates to companies that have taken the plunge and invested in continuing technological improvement.
3. They’re not getting support from senior leadership
As we wrote about recently – and we received a ton of feedback on that piece – ineffective leadership in Procurement and Supply Chain can have huge ramifications all the way down a business. If leadership doesn’t have the people skills to help build buy-in for the function across the business, if they micromanage instead of letting managers and sole contributors shine, those people are going to start picking up the phone when a recruiter calls. But it goes upward too: effective leaders in Procurement and Supply Chain will get the itch to move if they don’t have support from C-level executives in a business.
4. Work/life balance isn’t up to snuff
Work/life balance is a hot topic in the talent world, to the point of being a cliché, but it’s worth mentioning: people who don’t have support from a work/life balance perspective will start to seek companies that have work from home policies, flexible schedules, educational opportunities, and other benefits. In 2018, companies can no longer see these programs as “perks” or “throw-ins.” Having solid, articulated work/life balance policies is vital to winning the war for talent.
5. They’re uninspired in the workplace
While Supply Chain and Procurement have historically been seen as “dry” functions, this reputation is changing fast. With the rise of digitization and globalization, they’re becoming more fast-paced, with more strategic potential and impact on a business’ long-term structure and profitability. But some companies still treat their Supply Chain and Procurement employees as purely transactional workers whose jobs are only to fill out orders and put out day-to-day fires. If you’re not being strategic, or not offering opportunities for advancement into more strategic positions, your best Supply Chain employees will, quite frankly, get bored and leave.
6. They’re realizing how indemand they are
As we’ve written about a lot, the retirement of the baby boomer generation as well as greater expectations placed on Procurement and Supply Chain are creating a deficit of talent in the marketplace. With the economy approaching full employment in 2018, this is even truer than it was before. But many companies still aren’t realizing the huge demand for Supply Chain and Procurement talent in this marketplace. Too many companies still have assume their employees are “just happy to have a job,” but take it from us as a company that speaks with dozens of candidates in the field every day: they’re realizing their worth, and fielding opportunities to meet their full potential. If your company isn’t providing those opportunities, they’ll go somewhere that does.
Sometimes it’s a combination of the above factors that causes a top performer to want to leave, and sometimes it’s even other factors we haven’t mentioned. So what does your organization do to retain star performers? As a candidate, have you ever left a role for one of the above reasons, or another that we missed? Let us know in the comments!
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by Jennifer Hart Yim | Jan 26, 2017 | Blog, Strategy, Talent
The “Right to Disconnect” is combating round-the-clock email culture, but can better work/life balance help boost employees’ productivity?
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
Here’s a new frontier in work-life balance: For the past several years, work-life balance has been one of the biggest topics in employer and HR circles. Companies are recognizing the productivity benefits of flex time, childcare assistance, on-site stress workshops, and other initiatives designed to make employees happier. They’re also using work-life balance to help attract and retain the best candidates. Read any (good) modern job description, and you’ll see lots of language from companies recognizing the importance of having a life outside of work.
But anyone who’s worked at a few different companies knows that every company has a different track record in terms of actually implementing work-life balance initiatives, and not just paying lip-service to them.
The Right to Disconnect
So here’s an interesting solution from abroad: As of January 1, a new law in France affords workers the “Right to Disconnect” from their emails after hours. In France, a country long-associated with the development of rights, companies with more than 50 employees must now negotiate a new protocol with employees to make sure that their work obligations — like email — don’t carry over to after-work hours.
Europe has long been characterized in North America as laissez-faire when it comes to working hours, mandating more weeks of vacation than Canada (where 3 weeks is the standard) and the U.S. (which typically affords a stingy 2 weeks of vacation). There’s always been a stronger cultural attachment to leisure hours in Europe, where 35-hour workweeks are common, so it isn’t surprising that such a law comes from France.
It’s also not surprising that the idea of completely banning after-work emails has been ridiculed in North America, where many employees work long hours, take lunch at their desks, and answer emails around the clock to prove their value. But outlets like Time magazine have reported on how round-the-clock email culture has taken over France as well, which is part of what’s led to these guidelines.
Work/life balance = productivity?
The idea behind a “right to disconnect” is to restore some of the ever-blurrier boundary between work and life brought about by smartphones with email access. But the idea isn’t just to give workers a break — it’s that if you make sure people can turn off their phones when they leave the office, they’ll likely be more effective in the morning. In other words, a stronger boundary between work and life improves not only life, but work as well.
One interesting piece of Time’s reporting is that checking emails after hours isn’t always company mandated. It’s something that we all often know first-hand: In many cases, checking emails after hours is something we often bring upon ourselves — either out of a desire to get ahead, to be seen as busy and highly responsive, or, let’s admit it, out of boredom. But email begets email, and when everyone’s replying on an email chain after hours, suddenly you come into the office and you’re swamped. Time reports on how companies themselves are tackling the issue of after-work emails. Some companies are building time restrictions into their email clients. Others are formally discouraging using “reply all” to limit the number of unnecessary emails. Others are outright telling their employees not to email after hours.
So does the tendency to email around the clock begin with us, or our employers?
It’s a tough question. For our part, our policy as recruiters is that we should be responding to emails after work hours only for highly time-sensitive issues. We recognize the importance of downtime, even if it’s hard to mandate.
But what do you think? It’s unlikely that a law like this would catch on in the U.S., but is our after-hours emailing obsession making workplaces more productive, or is an always-on mentality leading to burnout and distraction?
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by Jennifer Hart Yim | Nov 8, 2016 | Blog, Logistics, Supply Chain, Talent
An upcoming webinar series will help your business improve its ability to attract, hire and retain top supply chain talent.
This guest post comes from SCM Talent Group, a national supply chain recruiting and executive search firm.
The supply chain discipline has been experiencing a talent shortage that many experts in the field are predicting will only get worse, before it gets better. Baby boomers are retiring rapidly, while the number of qualified candidates coming up through the ranks aren’t enough to close the gap. While macro-level solutions have been implemented, such as the expansion of university supply chain programs, it will most likely take years before any significant progress is made.
A new webinar series, presented by SCM Talent Group, is centered around the talent aspects of the supply chain discipline. The purpose of this series is to provide low-cost, high-impact solutions and advice that employers, hiring managers, and HR partners can implement in efforts to improve their abilities in attracting, hiring, and retaining top supply chain talent.
The first webinar, “Strategies for Sourcing & Recruiting Top Supply Chain Talent,” will take place on November 10th from 2 p.m. – 3 p.m. EST. Participants will learn how to optimize their supply chain recruiting program and processes around industry best practices and discover creative sources and strategies for attracting and hiring candidates for their supply chain job openings.
Future webinars will take place regularly, and cover various aspects of supply chain talent acquisition and talent development, such as:
- Create an Employee Referral Program that Drives Results
- How to Craft Job Descriptions that Attract Top Supply Chain Talent
- Top Employer Branding and Candidate Attraction Strategies
- How to Develop a Winning Supply Chain Leadership Development Program
Rodney Apple, founder and president of SCM Talent Group who also serves as the career coach for APICS, will lead these solution-oriented webinars, which will occasionally feature guest speakers.
Through his almost two-decade career in both corporate and executive search environments, Apple has experienced an assortment of supply chain talent acquisition and talent development programs. He will provide informative best practices with the goal of helping employers overcome hiring challenges created by the supply chain talent gap.
To register for this upcoming webinar, sign up here. To stay informed on SCM Talent Group’s upcoming webinars, sign up to receive regular updates.
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by Fronetics | Mar 17, 2015 | Blog, Talent
Losing an employee is expensive. Here are 5 strategies to improve employee retention.
The cost of replacing an employee can range anywhere from 50 to 400 percent of an employee’s annual salary according to the Society of Human Resources Management. Meanwhile, The US Department of Labor Bureau of Labor Statistics reports that more than 2 million people voluntarily leave their jobs each month. What do these numbers mean? They mean that the cost of replacing an employee with an annual salary of $45,000 could be between $16,000 and $160,000. And the cost of replacing your employee with an annual salary of $150,000 could range from $60,000 to $600,000. Losing an employee is costly — very costly. Yet, many organizations don’t know how to ensure that its human resource assets don’t just walk away.
Here’s what Maynard Webb, author of the New York Times Best Seller Rebooting Work had to say in a 2013 interview with Tech Crunch about cultivating a company culture in which employees choose to stay.
“You can create an environment where people have a say…the best way to have your people be happy and satisfied is to earn the right to have them come back to work for you the next day, knowing that there are tons of other places… you are going to create an environment where they’re challenged, and inspired, and learning.”
For companies that are willing to put in the effort to create the culture that Webb describes, the payout will be particularly sweet in the face of recent jobs outlooks. The Tompkins Supply Chain Consortium projected an increase in turnover within the supply chain industry in its most recent 2013 Supply Chain Talent Report. The report expected the most impacted positions to be in planning, procurement, and manufacturing. Reasons for employee departure included plant closures, outsourcing, and the need for more specialized skillsets. The Consortium isn’t the only one to recognize employee retention is worthy of attention. Accenture conducted a study (across industries) and found the top four reasons why employees quit their jobs are: a lack of recognition (43 percent), internal politics (35 percent), a lack of empowerment (31 percent), and because they don’t like their boss (31 percent). For managers, there are several lessons to be learned here.
Consider these employee retention strategies before prematurely bidding adieu.
Build buy-in and create opportunities for success
It’s important to gain buy-in from your employees. If an employee is going to be motivated to not just do their job, but to excel at their job — they need buy-in. Gain buy-in from employees by giving constructive feedback regularly and creating opportunities for employees to succeed and realize progress. A great resource on achieving buy-in and enabling success is The Heart of Change by John P. Kotter and Dan S. Cohen.
Recognize employees
Much in the same way that creating buy-in is so key to an organization’s success, employee recognition motivates and encourages employees – leading to happier clients and customers. Whether you use informal or formal employee recognition techniques, it’s important to acknowledge a job well done. Recognition lets your employees know you appreciate them and strengthens communication, which is especially helpful when working through tough issues that might arise.
Empower employees
Take steps to ensure your employees feel empowered. Make the path to advancement clear and regularly provide challenging work that expands an employee’s skill set. Set clear expectations for employees; beyond conveying unambiguous responsibilities, make certain employees know how and with what frequency they can expect to have their performance measured.
Remove the red tape
Staid bureaucracy and tumultuous internal politics can make anyone want to leave a work environment. Create a culture that values openness by eliminating red tape and increasing communication between departments and employees working within different functions. Start by moving financial reporting from monthly to quarterly, making senior managers responsible for their own strategies, or broadening approval levels of internal reports.
Explore a transfer within the company
If an issue is only germane to your team, or if it is impacting productivity and team morale within only your department, consider the transfer of an employee within the company. This approach addresses the specific issue at hand, but ensures the company retains top, and importantly, already trained talent.
While the time and expense of retaining an employee may seem daunting, the cost of losing an employee is much greater. Want to learn more about improving employee retention and hiring top talent? At Fronetics we work with clients to understand and execute on talent acquisition, performance management, learning and development, and succession management. Additionally, we offer management and leadership solutions to organizations within the supply chain and logistics industries during times of transition.
