by Fronetics | Feb 13, 2014 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Despite the considerable amount of attention paid to demand generation, many companies (including some companies actively employing a demand generation strategy) do not have a clear understanding of what demand generation actually is.
When asked to define demand generation, a common response is: the generation of demand. Another common response: a marketing strategy. An honest response: I don’t know; what the heck is demand generation?
Demand generation is the creation of awareness and excitement about your company and your products and services. Demand generation is not a one-off; rather it is a continuous process of engaging and nurturing both current and future customers. Demand generation helps you attract new customers and engage (or re-engage) current customers. Demand generation grows your business.
Components of a demand generation strategy include: blogs, social media, podcasts, video, newsletters, email, white papers, and case studies. These components work together. They position your company as a thought leader, expert, and influencer in your industry. They build trust. Importantly, they drive engagement and communication. The foundation of demand generation is the creation and sustaining of relationships between your company and your customers – current and future.
According to DemandGen, 90 percent of business buyers say when they’re ready to buy, they’ll find you. How will they find you? When B2B buyers were asked to rank where they turn to find a new solution, 46 percent listed a “web search” as their first source for information. The leading choice for both the second and third ranked sources was vendor web sites.
With respect to social media, DemandGen found that blogs are considered to be the social media channel with the biggest impact on the researching process (46 percent). LinkedIn was also found to be a place where buyers turned to conduct research (41 percent).
The survey also found that content had a significant impact on the decision to buy. Nearly two-thirds of respondents said “a vendor’s content had a significant impact on their buying decision,” and 34 of respondents “strongly agreed that the winning vendors provided a better mix of content to guide them through each stage of the researching and decision-making process.”
What is the take away? The take away is that a company with a strong presence and a demand generation strategy is more likely to be successful than a company who does not have a strong presence or a demand generation strategy.
What is the different between a successful demand generation strategy and one that falls flat? A successful strategy incorporates communication, engagement, and quality content. Furthermore, a successful demand generation strategy is built upon an understanding of customer needs and interests –real, not perceived.
At Fronetics we work with our clients to design and implement a demand generation strategy that is right for them – for their company and for their customers. We know how to create awareness and excitement about our clients’ companies and their products and services. We also know how to help our clients engage with and nurture their customers.
Through our demand generation service, Engage, we help companies acquire new customers and grow their businesses by penetrating new markets and deepening their presence and impact in existing markets. If you are interested in learning more about Engage and about creating a successful demand generation strategy, we’d love to talk with you.
by Fronetics | Feb 3, 2014 | Blog, Marketing, Social Media
Getting 10,000 hits a week on your website may be huge accomplishment for your business (and it is), but if at the end of the week none of those hits turn into a lead how do you measure your business’ success?
Knowing which metrics you need to be paying attention to is a crucial task for your marketing team. Whether you’re using Google Analytics or another custom web application, the data that you can learn about your customers – based on their actions online – is priceless. This data will help you create the kind of content that will convert your website visitors into customers, all in good time, of course.
Here are five metrics you should be looking for and measuring in 2014:
1. Customer Engagement
How do your customers interact with the content you digitally share? Do your customers frequently engage with your company’s LinkedIn page, respond to or retweet your tweets, or comment on your blog? If the answer is yes, you have a high level of customer engagement. It’s important to stay engaged with your customers (and potential ones) through these different types of media. The more your customers are engaging with you, the better.
Ignoring negative feedback on your Facebook page, Twitter or blog can be greatly detrimental to your engagement, however. Use these platforms as a customer service tool in order to leverage them to take full advantage of the power of your channels.
2. Conversions
Driving a high volume of traffic to your site is a great way to improve your SEO ranking, build brand awareness, and most importantly, sell your product. Create a definitive way to measure your website analytics and traffic in order to track conversions from your website. If you’re not seeing as many conversions, you may need to take a step back and reevaluate your website. Keep in mind that 55 percent of customers commit to a company because of the ability to find the information or help they need. Are there calls to action on your homepage? Is there easy to find content for consumers to download? And most importantly – how prominent are these calls to action for the untrained eye of your customer to locate?
3. Profit vs Revenue
Many companies generate a significant amount of revenue over the course of a fiscal year but still find themselves coming up short and often times operating at a loss. Expenses over the course of a year may outweigh the actual net profit the company earns. Throwing money at improperly used marketing tools and signing contracts can ultimately be a waste of money. Measure the ROI of these tools to make better buying decisions and save some money.
4. Customer Satisfaction
While this may be a difficult metric to gauge, there are several ways to measure customer satisfaction, both organically and through paid tools. Customer satisfaction is also one of the most important metrics businesses need to consider in order to promote a successful business. Create surveys for customers to provide qualitative and quantitative feedback. Follow product reviews and utilize your social media channels to keep an on what your customers are saying. The value of this type of data is priceless and will help your business plan for future product launches and train customer service representatives.
5. Returning Customers
The success of your business lies on the shoulders of your customers. If your customers are happy, they will keep coming back for more. But how do you ensure that your customers remain in your sales funnel until they are ready to make a purchasing decision again? Keep in touch with them! Send special offers, newsletters and create and distribute content that will keep your customers informed about your products and your industry in order to maintain a level of engagement with them, even when they are not interested in buying something. Businesses with a high number of returning customers will ultimately experience success and growth.
by Fronetics | Feb 3, 2014 | Blog, Marketing, Social Media
Getting 10,000 hits a week on your website may be huge accomplishment for your business (and it is), but if at the end of the week none of those hits turn into a lead how do you measure your business’ success?
Knowing which metrics you need to be paying attention to is a crucial task for your marketing team. Whether you’re using Google Analytics or another custom web application, the data that you can learn about your customers – based on their actions online – is priceless. This data will help you create the kind of content that will convert your website visitors into customers, all in good time, of course.
Here are five metrics you should be looking for and measuring in 2014:
1. Customer Engagement
How do your customers interact with the content you digitally share? Do your customers frequently engage with your company’s LinkedIn page, respond to or retweet your tweets, or comment on your blog? If the answer is yes, you have a high level of customer engagement. It’s important to stay engaged with your customers (and potential ones) through these different types of media. The more your customers are engaging with you, the better.
Ignoring negative feedback on your Facebook page, Twitter or blog can be greatly detrimental to your engagement, however. Use these platforms as a customer service tool in order to leverage them to take full advantage of the power of your channels.
2. Conversions
Driving a high volume of traffic to your site is a great way to improve your SEO ranking, build brand awareness, and most importantly, sell your product. Create a definitive way to measure your website analytics and traffic in order to track conversions from your website. If you’re not seeing as many conversions, you may need to take a step back and reevaluate your website. Keep in mind that 55 percent of customers commit to a company because of the ability to find the information or help they need. Are there calls to action on your homepage? Is there easy to find content for consumers to download? And most importantly – how prominent are these calls to action for the untrained eye of your customer to locate?
3. Profit vs Revenue
Many companies generate a significant amount of revenue over the course of a fiscal year but still find themselves coming up short and often times operating at a loss. Expenses over the course of a year may outweigh the actual net profit the company earns. Throwing money at improperly used marketing tools and signing contracts can ultimately be a waste of money. Measure the ROI of these tools to make better buying decisions and save some money.
4. Customer Satisfaction
While this may be a difficult metric to gauge, there are several ways to measure customer satisfaction, both organically and through paid tools. Customer satisfaction is also one of the most important metrics businesses need to consider in order to promote a successful business. Create surveys for customers to provide qualitative and quantitative feedback. Follow product reviews and utilize your social media channels to keep an on what your customers are saying. The value of this type of data is priceless and will help your business plan for future product launches and train customer service representatives.
5. Returning Customers
The success of your business lies on the shoulders of your customers. If your customers are happy, they will keep coming back for more. But how do you ensure that your customers remain in your sales funnel until they are ready to make a purchasing decision again? Keep in touch with them! Send special offers, newsletters and create and distribute content that will keep your customers informed about your products and your industry in order to maintain a level of engagement with them, even when they are not interested in buying something. Businesses with a high number of returning customers will ultimately experience success and growth.
