by Fronetics | Aug 6, 2019 | Blog, Content Marketing, Marketing, Supply Chain
Integrating marketing and innovation early in development paves the way for new products to succeed.
Highlights:
- In many organizations, marketing is declining and moving downstream.
- Innovation needs marketing to be successful, and the earlier marketers are involved, the greater the chances of success.
- Marketers can help innovations succeed by identifying buyer needs, understanding what makes a product attractive, generating buyer engagement, and more.
With the emergence of automation and artificial intelligence (AI) technologies, some companies are putting marketing on the back burner when it comes to allocating resources. While these technologies are invaluable tools for marketers, they should not be supplanting a robust marketing presence. Marketing matters now more than ever, and integrating marketing and innovation is perhaps the best thing businesses can do to create competitive advantage.
Brand-building expert and author Denise Lee Yohn writes that despite the recent decline of marketing and its consequent move downstream, “the full, business-growing power of the marketing function comes way upstream – from creating markets.” This is particularly true when it comes to innovation development. Simply put, innovation needs marketing.
When marketers are involved upstream in development discussions in the innovation process, businesses integrate the power of marketing and innovation. As Yohn puts it, “Strategic, upstream marketing that is incorporated into the innovation development process can clearly define who to sell the new offering to and how to sell it.”
5 ways integrating marketing and innovation leads to greater success
1) Identifying buyer needs
When an innovative design or process hits the market, its success can hinge on whether it meets (or is perceived to meet) an existing unmet buyer need. When marketers are involved early in the development stages of an innovation, they can offer valuable contributions about the needs of the target buyer persona. These contributions can help shape product development, and marketers are in turn able to preemptively drive interest and start generating leads before a new product even hits the market.
2) Understanding what makes a product attractive
Marketers have the knowledge and expertise to analyze buyer trends and address what Yohn describes as “the cultural, social, and psychological dynamics that should be addressed in the development of and communication about an innovative product.” In other words, involving marketers upstream helps shape product development toward marketability.
3) Generating buyer engagement
When engineers or designer talk about a product, they tend to focus on what it can do. When marketers talk about a product, they focus on what it can do for a target buyer persona. Particularly when it comes to marketing breakthrough innovations, buyers need to be educated about why they’re necessary. Marketing and innovation can work hand-in-hand to engage a target buyer segment by emphasizing the aspects of an innovation that make it directly beneficial.
4) Providing context
To illustrate how marketing can help “develop the entire customer experience ecosystem,” Yohn uses the example of the failure of the Sony e-reader as opposed to the success of the Amazon Kindle. Because Amazon integrated marketing and innovation early in the process, when the product launched, “it offered an integrated experience of hardware, software, service, and content.” In other words, marketers can provide necessary context for the launch of a new product to ensure that it launches into a market that’s ready to recognize its value.
5) Shaping go-to-market strategy
When marketers are involved from the development stage of a product, they can begin to develop an optimal go-to-market strategy. Marketers can identify the right channels to ensure that the product gets to the target buyer segment, as well as begin promotional efforts early in the process.
When combined strategically, marketing and innovation share a symbiotic relationship. As Yohn puts it, “Marketing needs to be less about what happens after an innovation is ready to launch, and more about getting it to be ready in the first place.”
Businesses that recognize the value of integrating and embracing marketing organization-wide stand at a significant competitive advantage.
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by Fronetics | Jul 31, 2019 | Blog, Current Events, Marketing, Social Media
Also this month in social media news: Facebook strives to attract content creators, and Pinterest debuts new video tools for brands.
Highlights:
- Less than a month after Facebook released details of its new cryptocurrency, the project has met a stumbling block from Fed Chairman Jerome Powell.
- Newly released statistics highlight key growth metrics and lay out expectations for digital marketing in the second half of 2019.
- Pinterest’s new video tools as well as updates from Facebook are geared to content creators and brands.
It’s hard to believe it’s already July and 2019 is at its halfway point. It’s a time when organizations are evaluating their performance thus far, and setting goals for the second half of the calendar year. To that end, both Mobile Marketer and Marketing Dive published key digital marketing growth statistics, and we’ve got the highlights for you below.
Last month, Facebook made news by releasing details of its new cryptocurrency, Libra. Now the social media giant has hit a roadblock, in the form of Fed Chairman Jerome Powell calling for a halt until serious concerns are addressed. Facebook is also making news this month by taking a page out if its competitors’ books in its attempt to attract more online content creators. Read on for details on these social media news items from July 2019.
Fed Chief Calls for Facebook to Halt Libra Project Until Concerns Are Addressed
Following closely on the heels of Facebook’s releasing details of its planned Libra cryptocurrency, U.S. Federal Reserve Chairman Jerome Powell said that the project “cannot go forward” until serious concerns are addressed. “Libra raises many serious concerns regarding privacy, money laundering, consumer protection, and financial stability,” Powell said before the U.S. House of Representatives Financial Services Committee.
The Fed chief’s tough comments not only underscore the regulatory hurdles facing Libra, but put pressure on the project, and dented the price of Libra’s forebear, bitcoin. The price of bitcoin fell by around 7% during his 3-hour testimony. Powell also called for regulatory review of the project to be “patient and careful,” while pointing to the fact that existing rules don’t adequately fit digital currencies.
“It’s something that doesn’t fit neatly or easily within our regulatory scheme, but it does have potentially systemic scale,” said Powell. “It needs a careful look, so I strongly believe we all need to be taking our time with this.”
Facebook spokeswoman Elka Looks responded to the testimony in an email to Reuters: “We are very much aligned with the Chairman around the need for public discourse on this,” wrote Looks. “This is why we along with the 27 other Founding Members of the Libra Association made this announcement so far in advance, so that we could engage in constructive discourse on this and get feedback.”
2019 Key Digital Marketing Growth Statistics Released
The midyear release of statistics from Marketing Dive and Mobile Marketer are important for brands and marketers to pay attention to. In the ever-shifting world of digital marketing, these statistics and trends offer valuable insight into where resources and time are best devoted.
Highlights from the reports include:
- Global online advertising spend is on track to grow 7% this year. That’s up from the 4% forecast in December 2018.
- Location-based marketing will likely grow 14%, reaching $24.4 billion in advertising spending by the end of 2019.
- 43% of all advertisers plan to increase spending on influencer marketing by April of 2020.
- Social referral traffic to retail ecommerce sites has grown by 110% in two years.
Facebook Strives to Attract More Content Creators
In an effort to attract more content creators to its platform, Facebook is giving videos more ways to make money. Observers have noted that the reigning social media giant is “pulling inspiration from other platforms to let you throw cash at your favorite video creators in the form of subscriptions or tokenized ‘stars’ that pay them a penny.”
Facebook’s announcement of its new video developments comes just ahead of VidCon, the world’s biggest conference for online video creators. It follows on the heels of three years of investments in the network’s video services and is in line with consumer trends toward video consumption.
Pinterest Debuts New Video Tools for Brands
Image-curating platform Pinterest is ramping up its video capabilities, in line with a larger consumer shift in viewing habits and a boost from advertisers in spending on social video. New video features include an improved uploader, video tab, lifetime analytics, and Pin scheduling.
The updated video uploader “enables businesses and creators to seamlessly upload video directly to Pinterest to engage with new and existing audiences, and access latest metrics,” according to the announcement.
Pinterest’s announcement points out that unlike on other platforms, videos don’t disappear (as they do on Instagram and Facebook Stories after 24 hours). To that end, their video analytics tool will allow businesses to gain insight into a video’s performance over its lifetime.
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by Fronetics | Jul 16, 2019 | Blog, Content Marketing, Current Events, Logistics, Marketing, Supply Chain
With the ubiquity of mobile phones and the ease of SMS messaging, text-based marketing holds plenty of potential for supply chain marketers.
Highlights:
- Many of marketers’ hesitations about text-based marketing are based on misconceptions.
- Research shows that text outperforms email in open and click-through rates.
- Currently, there’s a competition vacuum as business have been slow to adopt this channel.
Text-based marketing presents something of a quandary for supply chain businesses. Many marketers are understandably reluctant to make use of this communication channel, fearing the possibility that it will be perceived as intrusive and cause leads to turn away.
But, in fact, many of the fears about text-based marketing are actually misperceptions. As Ardath Albee, CEO of Marketing Interactions, Inc. puts it, “When done strategically, respectfully, and in a contextually relevant way, the profitable benefits of SMS marketing easily supersede the most common pitfalls of this unique channel.”
Here are some common misconceptions about text-based marketing.
4 popular misconceptions about text-based marketing
1) SMS marketing means sending out unsolicited text messages.
Most of us have gotten them: the text from a random number — perhaps advertising health insurance, warning of a compromised bank account, or congratulating you on winning a gift card. This kind of spam is what many marketers think of when they hear “text-based marketing.” No legitimate business wants to be associated with this sort of tactic.
You may be surprised to learn that legitimate text-based marketing doesn’t work this way at all. According to Justin Mastrangelo, founder of JA.TXT text message marketing software platform, “Not only is sending unauthorized text messages terribly ineffective, it’s illegal and could lead to lawsuits and penalties.” Instead, your contacts will need to opt in to receive text messages, so they will be expecting them.
2) I need my own shortcode.
Many small and mid-sized businesses shy away from text-based marketing based on the hassle and expense of obtaining their own shortcode. While it’s true that for large brands, obtaining their own shortcodes can be worthwhile, most moderately sized businesses don’t actually need a shortcode of their own.
Most SMS marketing providers furnish their clients with their shared shortcodes, meaning that your business would likely not need to spend the time or money to obtain and set up a shortcode.
3) Text-based marketing doesn’t engage leads.
When many of us think of text-based marketing, we imagine it to be a one-way street, with businesses seeking to grow a massive list of numbers and blasting them with texts. Because we all have experience with SMS spam, we naturally assume that texts from businesses will be ignored.
But the reality is that since prospects need to opt in to receive texts from your business, they are quite likely to engage with them, as texts are immediate and easy to react to. Businesses “often overlook the two-way capabilities of SMS,” says Mastrangelo. “Many organizations have captured email addresses, ZIP codes, survey responses, product numbers, and more through text message.”
4) My audience doesn’t want texts from my business.
Because text-based marketing inherently feels more intimate and immediate than other forms of digital marketing, marketers are often leery of taking the leap, believing that prospects will just be annoyed to receive texts.
But, as it turns out, text-based marketing is not unlike other forms of digital marketing: your audience absolutely wants to receive it, on one condition – you need to be providing value.
7 reasons to consider text-based marketing
Now that we’ve cleared up some of the most widespread misperceptions about text-based marketing, here are six reasons why we think you should consider it.
1) Your audience prefers it.
You’ll probably be surprised to learn that recent research shows that 85% of mobile device users prefer a text from businesses over phone calls or emails.
2) Texting is what people do most on their phones.
While email and social media marketing generally capture most of the buzz, users actually spend more time texting than doing anything else on their mobile devices.
3) Get ahead of the competition.
Since B2B businesses have generally been hesitant to integrate text-based marketing, there’s currently a competition vacuum.
4) It works throughout the buyer’s journey.
As with email marketing, text-based marketing can be effective at every stage of the buyer’s journey, and the highly personal nature of the medium fosters better relationships and customer experience.
5) SMS marketing is interactive.
Text-based marketing is actually an excellent way to promote engagement, since users opt in to initiate it, and responding to and interacting with texts is extremely easy.
6) It’s an ideal precursor to chatbots.
We’ve written a lot about chatbots, and how they can be a great tool for the supply chain. Text-based marketing is the perfect testing ground to see how your content will fare with chatbot marketing.
7) Text-based marketing outperforms email.
You read that right. By two of the most important metrics, open and click-through rates, text-based marketing actually outperforms email. While email has an average open rate of 22% and a click-through rate of 6%, texts have a whopping 97% open rate and a 36% click-through rate.
The bottom line: give text-based marketing a try
Digital marketing is a many-headed hydra, with new channels opening up all the time, like text-based marketing. This channel holds tremendous untapped potential for businesses, thanks to the immediacy of the medium, the ubiquity of mobile devices, and the high engagement rate. Savvy marketers will jump on text-based marketing now and get ahead of the competition.
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by Fronetics | Jun 4, 2019 | Blog, Data/Analytics, Marketing
There is a lot marketers can learn from data collection that can be helpful in the buyer’s journey. However, with all this information comes challenges. Here’s how to overcome the challenges of data-driven digital marketing.
Highlights:
- Data is a key component in driving decisions when it comes to digital strategies.
- Try using analytics tools that take into account all of your data activity and tracks it through all of your channels and platforms.
- The key to using data to optimize your marketing efforts is the ability to collect and analyze the data.
Video transcript:
I’m Jennifer Yim, the Director of Strategy here at Fronetics, and today we’re going to be talking about how to overcome the challenges of data-driven digital marketing.
Data is a key component in driving decisions when it comes to digital strategies. And there are a lot of things marketers can learn from data collection. Those can be helpful in identifying opportunities along the buyer’s journey. But all this information comes with its own set of challenges.
Here are the three of the biggest challenges of a data-driven strategy and how to overcome them.
1. Finding the right data and KPIs
There is no point in tracking data if it can’t be used to serve a purpose. Digital marketers need to give the data meaning by utilizing the numbers they’re collecting.
Once you finalize a strategy, start tracking the specific data points that contribute to those KPIs. Some of the most important KPIs are website traffic, engagement rates, and conversions. And remember, time is a key factor in analyzing data.
2. Having the right platforms and tools
As a marketer, you need the right tools to determine what’s working and what isn’t. Try using analytics tools that takes in all your data activity and tracks it through all of your channels and platforms. This will give you a full picture of what is happening throughout the buyer’s journey and will also help you make more informed decisions about tweaking your strategies.
3. Bringing it all together
The key to using data to optimize your marketing efforts is the ability to collect and analyze the data. Keep consistency in how you report and organize your results and use this insight to drive your marketing strategy. What’s working? What can you improve? Constantly be working to make your marketing plan to align with your top performing digital marketing efforts.
You can learn more at Fronetics.com.
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by Fronetics | May 21, 2019 | Blog, Content Marketing, Data/Analytics, Logistics, Marketing, Supply Chain
Supply chain companies are increasingly recognizing the need to align sales and marketing teams through the use of analytics.
Highlights:
- Sales and marketing alignment can be aided by analytics tools.
- A content audit can ensure sales has relevant material for every stage of the buyer’s journey.
- Digital Asset Management Software acts as a unified repository for content and analytics data.
Often, when we first talk to prospects about digital marketing, their sales teams start to get the jitters. There’s a big misperception out there that inbound marketing is bound to make sales teams obsolete – but this couldn’t be further from the truth. In fact, when companies take steps to align sales and marketing teams, their efforts start to pay off in big ways.
We’ve written a lot about how to align sales and marketing, as well as the dangers that crop up when companies haven’t synchronized these departments. That’s not to say that it’s an easy task. In fact, HubSpot’s 2018 State of Inbound report found that a mere 22% of companies report that their sales and marketing relationship is tightly aligned. Increasingly, supply chain companies are finding success using analytics tools to meet the challenges of aligning sales and marketing teams.
Understand your target audience
If you’re on the marketing side, you probably have a picture of your target audience, including multiple specific buyer personae. But how familiar is your sales team with this information? Chances are, sales has knowledge about your target audience that is based as much on experience as it is on the goals your marketing department created.
If the lines of communication aren’t clear when it comes to understanding your target audience, you’re shortchanging both marketing and sales. The sales department needs clear and complete communication from marketing about the type of buyers being targeted. Meanwhile, the knowledge that sales personnel will have accrued from their on-the-ground experience can help shape future marketing efforts.
To align sales and marketing in their understanding of your target audience, web analytics tools like Google Analytics are extremely beneficial. Use analytics to track user interaction with all your digital assets and build accurate personae that are data-driven. Ideally, analytics can validate and enhance the knowledge that sales teams have built.
Align sales and marketing with content that enables sales in a digital space
One of the most frequent complaints sales teams voice is that they lack relevant materials from marketing. And on the other side of the coin, marketing departments often report that sales teams aren’t clear about their needs, nor do they use the materials they’ve provided.
To get everyone on the same page, perform a content audit to determine which of your existing content matches with each target buyer persona, as well as what content will be most useful to your sales team at each stage of the buyer’s journey. Next, put some analytics in place. You need to know how your content is performing not just from a lead-generation perspective, but from the standpoint of closing deals.
To help you develop a process for evaluating the success of your content and soliciting and incorporating feedback from sales, Digital Asset Management Software is a great resource. Tools like Canto or Bynder can be a synchronized, discoverable repository of marketing assets and their function for sales, as well as help you keep track of your analytics.
Final thoughts
As supply chain companies are increasingly recognizing the need for sales and marketing teams that work in tight alignment, analytics are an invaluable resource for synchronizing efforts across departments. And the possibilities are continuing to expand for what analytics, including artificial intelligence, can do.
Keeping the lines of communication open, and sharing analytics data will help lead to accurate, data-driven buyer personas and an optimally functioning sales team.
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