by Jennifer Hart Yim | May 30, 2017 | Blog, Logistics, Supply Chain, Talent
Is the Supply Chain talent gap problem really a talent management problem?
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
As a recruitment company completely specialized in Procurement and Supply Chain, we’re interested in following the so-called “talent deficit” in the field from all angles and perspectives. The fact is, it’s becoming harder for companies for find the talent that they need for these positions as baby boomers retire and the function evolves. As trade publication Supply Chain 24/7 puts it, “study after study has shown that for every new Supply Chain Manager entering the workforce, two (or more) are retiring.”
It’s a serious issue.
But the more you look at this issue, and the more perspectives you seek, the more you realize how complex it truly is: We’re witnessing a generational shift in the Supply Chain industry whereby more young people are entering the field. Technology has developed rapidly over the past 10 years, with big data, 3-D printing, Blockchain and automation promising to upset the apple cart completely over the next 10. It’s not just that people are retiring. It’s that finding people who have a depth of understanding of how to harness these new technologies is going to be a major driver of company competitiveness over the coming years, and they’re hard to find.
That growing demand is part of what makes Supply Chain such an attractive field for young people who are interested in business that combines global exposure, strategic problem solving, technology, and data. More universities and colleges are offering Supply Chain Management programs. But the skills required are always evolving, and how can the industry ensure that people are adequately skilled when they themselves can’t always predict the technological picture 3-5 years down the road?
Lack of talent management?
There was a thought-provoking blog post on this topic in Supply Chain Management Review this week by Supply Chain Professor Michael Gravier. Titled, “Lack of Supply Chain Talent – or Lack of Talent Management?”, the post talks about the talent deficit from the perspective of someone who’s very much in the trenches of preparing tomorrow’s Supply Chain leaders for tomorrow’s workforce.
Professor Gravier’s point is pretty simple, but pointed: “Young people who go into Supply Chain and manufacturing jobs complain that employers demand creativity during the hiring process, yet have no tolerance for new ideas in the workplace.”
In other words, companies are eager to lock down the highest-potential candidates — which only makes sense because of course you want the best talent, and of course you don’t want that talent going to your competitors. But once those candidates are placed? In Gravier’s eyes, organizations don’t necessarily take the next step and let them contribute in a creative way. For Gravier, millennial workers — especially high performers — specifically demand a higher level of engagement and skill growth than employers might be accustomed to. And, by putting these new workers in transactional roles without much opportunity for growth, companies are jeopardizing their long-term talent goals and putting themselves in danger of falling behind.
As Gravier puts it: “There’s evidence that companies show little commitment to developing and rewarding needed skills, and companies hire top-notch graduates in order to avoid having to deal with people problems later, which shows that there’s likely insufficient training and support as personnel move into supervisory positions.”
The reality for Supply Chain
A few things are worth mentioning from our perspective: for one, there’s always going to be a low person on the totem pole at any company. Workers have always had to “pay their dues” for the first couple years of their career, no matter the field, whether it’s doing dishes or preparing purchase orders. So it’s a bit unreasonable for recent Supply Chain grads to expect highly strategic roles right out the gate. For another, it makes sense for companies to want to hire the best people now, even if it means putting them in roles where they might not be developing as quickly as they would like?
On the other hand, if companies truly want to get ahead of their competitors, doesn’t it make sense to put resources into training, mentorship and skills development?
Whatever you make of his argument, it’s pretty easy to agree on one thing: Companies need to do all they can not only to attract great candidates, but to help them thrive and grow — both to keep those candidates’ eyes from wandering other opportunities, and to unlock the innovation that these candidates can provide.
But what do you think? Are companies developing junior prospects in Supply Chain well, or leaving them in entry-level positions for too long? Are you near the beginning of your career? Or does your company hire a lot of junior Supply Chain staff? Let us know in the comments!
by Fronetics | May 9, 2017 | Blog, Leadership, Talent
Employers that can reduce stresses surrounding childcare increase their chances of retaining their most talented employees.
Many companies struggle with attracting and, more importantly, retaining their best employees. There are many reasons why, of course. But one of them that we don’t talk enough about in the supply chain — though it’s been gaining national attention lately — is the issue of childcare.
This is a very personal matter to me, a working mother who struggled to find a balance between the cost of childcare and the price of my employment. And that doesn’t even cover the emotional, physical, and logistical challenges of finding somewhere to deposit young children for a good portion of the day while you earn a paycheck. But I digress…
The staggering cost of childcare
According to Care.com, the national average for at-home care is $28,354 per year, while in-center care is $8,589 per year. These numbers are often staggering to parents, who are not physically or emotionally ready to part with their newborns after a short, and for most, unpaid maternity or paternity leave.
It’s Working Project and Forty Weeks founder Julia Beck recently wrote about concerns parents consistently face when heading back to work after having a baby. At the top of the list is childcare and a general lack of support from the workplace. “Support from employers makes or breaks the deal, creating either a manageable new reality or the need for a backup plan (or even an exit),” she writes.
Don’t believe that’s true? Take a look at this statistic: 83% of millennials would leave their jobs for one with better family care benefits. As millennials represent an increasing percentage of the supply chain fabric, it’s a concern that should increasingly matter to employers.
Here’s the good news: Every challenge employees face is an opportunity for employers to gain a leg up on their competition for talent. Easing the stresses surrounding childcare can be a simple yet significant way that companies can support their most talented employees, who also happen to be working parents.
How employers can ease childcare stresses for working parents
So what can your company do to help make work/life balance more obtainable for your employees? Here are three practical suggestions that are fairly simple for employers to implement but that might make a world of difference for working parents.
1) Make schedules predictable.
When a parent learns of a last-minute, late-afternoon meeting, they must scramble to find someone to pick up their son or daughter from daycare, miss a long-anticipated school or sporting event, or otherwise come up short on time promised to their families. Setting rules around scheduling meetings can help avoid this additional stress on parents.
For example, some organizations have a policy that no meetings can start before 9:30am or after 4:30pm, so parents don’t have to worry about drop-off or pick-up with daycare facilities. Allowing parents to focus on work and not worrying about running late for soccer practice makes them more productive employees.
2) Offer flexibility.
BirchBox’s VP of People and Culture, Melissa Enbar, explains that her organization offers flexibility around the hours employees work and the location they work from.
Nowadays most jobs can be effectively performed from home or another location. This is a luxury that makes sense for working parents — and it’s an opportunity for companies to offer an extra benefit for employees who want or need to set their schedules around their families.
3) Aid in childcare options.
Whether your company offers on-site care or not, you can still help ease the stress of finding reliable and affordable childcare for your employees.
A good starting point is creating resources for new parents beginning their childcare search. This can be as simple as posting a list of childcare facilities recommended by other employees or as in depth as offering backup childcare options for emergency situations. Brigham and Women’s Hospital in Boston, for example, offers a reduced rate for six days of emergency care at home through Care.com, plus access to a backup child care center, according to one employee.
Let’s face it, securing a safe, nurturing childcare option is a challenge for all working parents. When they are plagued by related stresses — such as an unforeseen late meeting, illness, or other everyday concern — parents aren’t able to give their full attention to their job. This comes at a cost to the employee and ultimately, the business.
There are things you, as an employer, can do to make working for your company more appealing to parents. Helping employees navigate childcare stresses will be benefit not only the individual, but the company as well, in terms of employee retention. After all, a flexible-hours or no-4 p.m.-meetings policy may be the differentiator that keeps your talent working for you rather than your competitors.
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by Fronetics | Apr 26, 2017 | Blog, Logistics, Supply Chain, Talent
Investing in your top talent and playing an active role in developing their careers will motivate them to stay around.
Company loyalty is a thing of the past. In today’s day and age, everyone is looking for the next best thing, and that is true in the workplace as well. But this doesn’t mean that retention of top talent is hopeless.
Accenture conducted a cross-industry study and determined the top four reasons employees quit their jobs:
- Lack of recognition (43%)
- Internal politics (35%)
- Lack of empowerment (31%)
- Don’t like boss (31%)
Companies have work to do to create a positive workplace experience, where employees feel challenged and valued. So where do you begin? Retaining top talent can be challenging, but it is possible. Here are three tips for keeping your top talent around longer.
Treat them as individuals
This seems like a pretty basic rule. But if you think about it, top management often gets treated as an elite group. Often times these talented members of your company spend their careers trying to be innovative and cutting edge, so it’s important for them to feel like they are valued and unique. Roger L. Martin, former dean of the Rotman School of Management at the University of Toronto, offers a relevant anecdote:
A top consultant, one of the firm’s 15 or so global account managers, approached me to ask for paternity leave (a benefit that’s now fairly standard, but 20-odd years ago was rare). I readily replied, “Sure. You’re a GAM. At your level, you can do pretty much whatever you want.” He said “OK,” and walked off, looking sullen. I was taken aback: He had asked for something, and I had given it to him. … This consultant wanted to hear: “We care about you and what you need. If paternity leave is the thing that is particularly important to you, we support you 100%.”
Martin witnessed first-hand the effects of treating this manager as part of a class, instead of as an individual. Stepping back and realizing that top talent need to be treated as individuals can add to their feeling valued within your company.
Develop from within
As more money and talent flood into the supply chain, it will be important to avoid the Silicon Valley problem of poaching, or employees leaving for larger salaries elsewhere. Investing in current employees in a meaningful, attentive way could make all the difference.
Think about your rising stars’ futures and next steps within your company. They probably have a plan, and you should as well. Make sure those plans align, and be open to assisting their journey to meet their goals.
Ask specific questions about what it takes to create the environment that would help encourage your talent’s best performance. Ask what works, and also ask what doesn’t work. Be specific and ask what causes your talent anxiety or stress. Investment is a big part of development. It helps talent feel like part of a bigger picture. If you invest in them, they will invest in you.
Encourage flexibility
Gone are the days of strict office hours, and in its place are flexibility and mobility for the workplace.
When companies allow their employees some flexibility, they become happier and more productive. With technology at our fingertips, and all the options that provides, employees expect to work from a location of their choosing, whether it be home, a library, or a coffee shop. Millennials rank this kind of flexibility highly among factors that make companies appealing places to work.
Don’t sit back and assume your employees are willing to be passive about their careers. See your employees as assets. Have a strategy. Be part of their team, and make them part of yours. See their talent and invest in them. Otherwise they’ll find another supply chain company that will.
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by Fronetics | Apr 19, 2017 | Blog, Logistics, Supply Chain, Talent
Looking for talent? Try recruiting from these top-rated supply chain management MBA programs and schools.
We have written before about the importance of recruiting and strengthening the relationship between academia and the supply chain industry as means to solve the growing supply chain talent gap. If your company is looking to hire, consider strengthening your rapport with schools that offer supply chain programs or specialties.
Recently U.S. News & World Report released its annual rankings, including the top supply chain and logistics MBA programs. Of course, U.S. News is not the be-all end-all. But this list gives companies in the supply chain and logistics industries an idea of where some of the brightest graduates, who will be seeking employment in the upcoming months, will be coming from.
U.S. News’ top 10 supply chain management MBA programs 2018
- Michigan State University (Broad) – East Lansing, MI
- Massachusetts Institute of Technology (Sloan) – Cambridge, MA
- Arizona State University (Carey) – Tempe, AZ
- University of Michigan—Ann Arbor (Ross) – Ann Arbor, MI
- Ohio State University (Fisher) – Columbus, OH
- Pennsylvania State University—University Park (Smeal) – University Park, PA
- Stanford University – Stanford, CA
- University of Tennessee—Knoxville (Haslam) – Knoxville, TN
- Rutgers, The State University of New Jersey—Newark and New Brunswick – Newark, NJ
- Carnegie Mellon University (Tepper) – Pittsburgh, PA
See all 23 ranked schools.
Recruiting and retaining new talent
We’ve been writing a lot lately about the supply chain talent gap and ways to recruit and retain millennials. Here are 3 must-read articles for companies looking to hire young talent this year.
3 Ways to Attract Millennial Talent for the Supply Chain
By the year 2020, millennials are estimated to make up a majority of the workforce. In addition, a 2014 study found that 46% of B2B buyers were millennials, and that number is on the rise. This seismic shift in workplace demographics calls for a new approach to attracting and retaining talent. Read
Supply chain companies want to find talented employees that can succeed in junior-level positions now but that also could move into management down the road. “Soft skills” like creativity and problem-solving are crucial to both roles — not to mention, every role in between. Liberal arts graduates bring these abilities to the workplace. Supply chain companies could be actively recruiting these qualified and eager graduates to fill open junior-level positions now, and then groom them to become future leadership. Read
Rodney Apple, founder and president of SCM Talent Group, has almost 20 years of experience as a supply chain recruiter. He has filled more than 1,000 supply chain positions ranging from executive-level at Fortune 500 companies to leadership and staff-level roles across large networks of manufacturing and distribution facilities within the United States. In this interview, Apple discusses the supply chain talent gap and advice for overcoming it. Read
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by Fronetics | Apr 3, 2017 | Blog, Logistics, Strategy, Supply Chain, Talent
Hoping to draw more millennials to your talent pool? Implementing these three ideas might help win them over.
By the year 2020, millennials are estimated to make up a majority of the workforce. In addition, a 2014 study found that 46% of B2B buyers were millennials, and that number is on the rise. This seismic shift in workplace demographics calls for a new approach to attracting and retaining talent.
There are all kinds of stereotypes about this up-and-coming generation, many with a basis in truth, and just as many without. It’s crucial for your business to get to know this demographic group, both in terms of how they behave as consumers, and how they operate in the workplace. To that end, here are some ideas for attracting this talent pool to your company.
3 ideas for attracting millennial talent
1) Green technologies
Millennials are a generation saddled with all kinds of debt — from student loans to the ecological damage done by previous generations. Studies, not to mention voting behaviors, have shown that this generation is avidly interested in improving the planet’s future.
To win the hearts and minds of millennials, it’s time for your business to consider “going green.” Of course, green technologies can be prohibitively costly on a large scale — but many small changes can save you money in the long run. Not to mention, they will make your business a more attractive place to work for eco-minded millennials.
Consider making the switch from conventional to LED light bulbs, for example. If you have the resources, coupling smart thermostats in your facilities with higher-efficiency windows and doors is a great way to improve your carbon footprint, as well as your credentials among younger employees. Whatever your capabilities, making an effort to go green will go a long way toward making your business attractive to this generation.
2) Work-from-home options
Millennials are digital natives, accustomed to technology at their fingertips, with all the options that opens up to them. This often means the expectation of being able to work from a location of their choosing, whether it be home, a library, or a coffee shop. Millennials rank this kind of flexibility highly among factors that make companies appealing places to work.
Employers are increasingly answering the call, and even massive corporations like Wells Fargo and Aetna are finding ways to allow employees the option to work from home. These employers are finding that, often, what sounds great for employees also works to their advantage: A change of location can freshen thoughts, increase creativity, and lessen burnout that can slow down work for a team or entire company.
3) Opportunities to learn
Millennials are highly educated, and thirsty for knowledge — left unquenched, this thirst can lead them to job-hop frequently. At any given moment, 60% of millennial workers are open to pursuing a new employment opportunity. So how does your business combat this tendency and reduce turnover? One place to start is by offering continuing education to your workforce.
There are all kinds of ways to do this, and all kinds of benefits — including benefits to your bottom line. Making your employees more well-rounded means that they are more likely to be creative and flexible, able to respond to the needs of the constantly evolving supply chain industry.
Relating to millennials
Here’s the open secret: While each generation might have its quirks, millennials aren’t really all that different at the core than previous generations. They may express it in different ways, but they essentially want what workers have always wanted: interesting work, the opportunity to better themselves regularly, and to be treated with respect and dignity.
At the end of the day, you don’t need to be overly concerned about “relating” to millennials. According to one millennial writer, Sarah Landrum, “Millennials are in tune with current events, interested in getting involved with charity, and more interested in the world outside their heads than you might suspect.”
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by Fronetics | Mar 23, 2017 | Big Data, Blog, Current Events, Data/Analytics, Internet of Things, Logistics, Manufacturing & Distribution, Strategy, Supply Chain, Talent, Warehousing & Materials Handling
Our series by MBA students and graduates at Peter T. Paul College of Business and Economics highlights some of the most pressing issues in supply chain management today.
A few years ago, the Wall Street Journal called supply chain management the “hot new MBA.” Many universities have been introducing related degree programs, majors, and concentrations in response to a growing demand for new hires with supply chain expertise. Graduates of these programs are heavily recruited by employers, which is helping to attract ambitious, young talent to the industry.
Fronetics had the opportunity to collaborate with some of these rising stars by inviting MBA students from the University of New Hampshire Peter T. Paul College of Business and Economics to author guest posts on our blog. They covered a variety of pertinent topics, from the Internet of Things and Big Data to pet food and Chipotle. Their pieces are summarized below.
In the coming weeks, we’ll be partnering with another MBA class at UNH to author a second series of posts covering some of the most pressing issues in supply chain management today. Make sure you receive our blog e-newsletter (sign up to the right) or follow us on social media so that you don’t miss out.
Steve Mondazzi writes about how the Internet of Things is now being used to improve factory workflow, increase material tracking, and optimize distribution to maximize revenues. Everything from turning lights on and off to security systems can be controlled from your smartphone, and that technology is moving to the manufacturing industry. Mondazzi examines Mark Morely’s theory that the IoT will impact the industry in three main ways: pervasive visibility, proactive replenishment, and predictive maintenance. He also explores hurdles to implementation — such middleware and a common protocol for businesses regarding IoT. Read article
Mikayla Cadoret focuses on the barriers to entry in the pet food industry. New brands have three options: manufacture product themselves, choose a co-packer who uses a private label, or choose a co-packer who will manufacture the food to the specifications of the brand. She discusses the challenges of those choices as well as high-profiles recalls resulting from co-packer error. She recommends strategies that companies implement to keep tabs on co-packers’ sourcing and manufacturing. Read article
Nicole Brooks explores Amazon’s mission to be earth’s most consumer-centric company. The e-commerce giant not only offers low prices, it also exceeds consumer expectations and shifts industry standards with benefits like same-day shipping. Brooks examines Amazon’s biggest technological assets, and looks forward to up-and-coming innovations like Kiva robots in warehouses, drones, Prime Air, and Amazon Business. Read article
Corey Ducharme discusses the traditional four-step problem-solving method and how it isn’t effective in solving needle-in-a-haystack issues resulting from limited business resources. Six sigma can address these issue with its six-step process. With the addition of an analysis phase, solutions become more effective, leading to better results and higher revenue for businesses. Read article
David Chadwick explores whether advances in radio-frequency-identification technology (RFID) will render humans obsolete in the supply chain. RFID could dramatically improve efficiency and accuracy in warehouses by reducing the need for human interaction. But it is uncertain to what degree this technology will be implemented in all aspects of supply chain management. Read article
Dario Cavegn discusses how increasing size and complexity of global supply chains open them up to increased risk. Supply chain disruptions can vary from insignificant to extremely threatening. But regardless of disruption size, supply chains can remain resilient with a business continuity plan, which acts as a road map to continue operations during or after a disruption. Cavegn outlines the development process from analysis to feedback. Read article
Josh Hutchins explores the limitations of big data. The real value lies in the analytics applied to the data. As an example, Solid Gold Bomb drove its prospering t-shirt business into the ground from an oversight and misapplication of data. Hutchins concludes that companies must have an intimate understanding of big data applications to avoid a similar fate. Read article
Michael Hickey discusses third-party logistics providers as a resource for a company’s operations arm. 3PLs offer an outsourcing opportunity for order fulfillment, inventory and warehouse management, as well as transportation of finished goods. But businesses should ask themselves these questions when determining whether a 3PL is a good fit for their needs. Read article
Sarah Hebert discusses Chipotle’s high-profile pork-supplier conundrum. The chain cut their pork supply by a third due to a supplier’s violation of their animal welfare standards. While this affected sales by 7-8%, Chipotle embraced the situation as a strategic PR opportunity. But behind the scenes, the company was scrambling to address long-term supply concerns associated with its rapid growth. Hebert asks, “At what point do you scale back the growth for the sake of maintaining brand integrity?” Read article
Connor Harrison discusses GM’s recall of 2.6 million vehicles. The company’s faulty ignition switches were linked to 13 deaths and 31 front-end collisions, but the company managed to contain the crisis. Harrison examines the root causes of the issue, including faulty ignition switches from GM’s supplier Delphi, a strained business relationship, and legal complications. Read article
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