by Fronetics | Aug 6, 2019 | Blog, Content Marketing, Marketing, Supply Chain
Integrating marketing and innovation early in development paves the way for new products to succeed.
Highlights:
- In many organizations, marketing is declining and moving downstream.
- Innovation needs marketing to be successful, and the earlier marketers are involved, the greater the chances of success.
- Marketers can help innovations succeed by identifying buyer needs, understanding what makes a product attractive, generating buyer engagement, and more.
With the emergence of automation and artificial intelligence (AI) technologies, some companies are putting marketing on the back burner when it comes to allocating resources. While these technologies are invaluable tools for marketers, they should not be supplanting a robust marketing presence. Marketing matters now more than ever, and integrating marketing and innovation is perhaps the best thing businesses can do to create competitive advantage.
Brand-building expert and author Denise Lee Yohn writes that despite the recent decline of marketing and its consequent move downstream, “the full, business-growing power of the marketing function comes way upstream – from creating markets.” This is particularly true when it comes to innovation development. Simply put, innovation needs marketing.
When marketers are involved upstream in development discussions in the innovation process, businesses integrate the power of marketing and innovation. As Yohn puts it, “Strategic, upstream marketing that is incorporated into the innovation development process can clearly define who to sell the new offering to and how to sell it.”
5 ways integrating marketing and innovation leads to greater success
1) Identifying buyer needs
When an innovative design or process hits the market, its success can hinge on whether it meets (or is perceived to meet) an existing unmet buyer need. When marketers are involved early in the development stages of an innovation, they can offer valuable contributions about the needs of the target buyer persona. These contributions can help shape product development, and marketers are in turn able to preemptively drive interest and start generating leads before a new product even hits the market.
2) Understanding what makes a product attractive
Marketers have the knowledge and expertise to analyze buyer trends and address what Yohn describes as “the cultural, social, and psychological dynamics that should be addressed in the development of and communication about an innovative product.” In other words, involving marketers upstream helps shape product development toward marketability.
3) Generating buyer engagement
When engineers or designer talk about a product, they tend to focus on what it can do. When marketers talk about a product, they focus on what it can do for a target buyer persona. Particularly when it comes to marketing breakthrough innovations, buyers need to be educated about why they’re necessary. Marketing and innovation can work hand-in-hand to engage a target buyer segment by emphasizing the aspects of an innovation that make it directly beneficial.
4) Providing context
To illustrate how marketing can help “develop the entire customer experience ecosystem,” Yohn uses the example of the failure of the Sony e-reader as opposed to the success of the Amazon Kindle. Because Amazon integrated marketing and innovation early in the process, when the product launched, “it offered an integrated experience of hardware, software, service, and content.” In other words, marketers can provide necessary context for the launch of a new product to ensure that it launches into a market that’s ready to recognize its value.
5) Shaping go-to-market strategy
When marketers are involved from the development stage of a product, they can begin to develop an optimal go-to-market strategy. Marketers can identify the right channels to ensure that the product gets to the target buyer segment, as well as begin promotional efforts early in the process.
When combined strategically, marketing and innovation share a symbiotic relationship. As Yohn puts it, “Marketing needs to be less about what happens after an innovation is ready to launch, and more about getting it to be ready in the first place.”
Businesses that recognize the value of integrating and embracing marketing organization-wide stand at a significant competitive advantage.
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by Fronetics | Aug 1, 2019 | Blog, Current Events, Supply Chain
Its disruptive data-recording and -securing technology begs the question: Could blockchain change the supply chain fundamentally and for the better?
Highlights:
- Blockchain offers the ability to record, track, and verify any transaction.
- Potential benefits include greater transparency and security.
- Supply chain operations could record, track, and share information more accurately and easily.
Ever since blockchain technology emerged, experts and industry analysts have been making various predictions for how it will impact their sectors. The supply chain, in particular, has been popularly theorized to be impacted by the technology.
It’s becoming increasingly clear that blockchain has transformative potential when it comes to the future of the supply chain. Here is a summary of what we’re seeing so far.
What is blockchain?
First conceptualized in 2008 by a programmer or group of programmers operating under the name Satoshi Nakamoto, blockchain was originally part of the implementation process of the cryptocurrency bitcoin. Essentially, it’s a distributed database — and it’s special because it keeps records of digital data or events in a way that makes them resistant to being altered or tampered with.
[bctt tweet=”Blockchain allows data to be accessible to many users, even allowing them to add to it. But the original information is immutable, and it leaves a permanent and public chain of transactions.” username=”Fronetics”]
Blockchain allows data to be accessible to many users, even allowing them to add to it. But the original information is immutable, and it leaves a permanent and public chain of transactions. SupplyChain247 uses the following helpful analogy:
If the entire blockchain were the history of banking transactions, an individual bank statement would be a single “block” in the chain. Unlike most banking systems, however, there is no single organization that controls these transactions. It can only be updated through the consensus of a majority of participants in the system.
Writing for Forbes, early-adopter researcher Dan Woods describes blockchain as “key for creating an unalterable, trusted record of certain types of transactions.”
Experts are starting to see the potential for blockchain’s use in other arenas, particularly the supply chain. The blockchain ledger “can be used to record, track, and verify trades of virtually anything that holds value,” says Jon-Amerin Vorabutra, VP of Process and Technology at Nova Molecular Technologies.
How will blockchain change the supply chain?
The ability to track any type of transaction securely and transparently is huge for supply chain applications. “Every time a product changes hands, the transaction could be documented, creating a permanent history of a product, from manufacture to sale,” writes Vorabutra. Imagine the reduction in time delays, wasted costs, and errors.
Syncsort, a company building the infrastructure necessary to support the modern data supply chain, has detailed predictions about how blockchain will impact the supply chain, reported by Woods. The company’s CTO, Dr. Tendü Yoğurtçu, identifies blockchain as falling under one of four larger “megatrends” that Syncsort is monitoring: data governance.
“We have some products that we will announce that are blockchain-ready, and data governance will continue to be the umbrella theme for us with blockchain because it’s an evolving data platform and data architecture,” says Yoğurtçu.
Experts and analysts across the industry believe that blockchain can improve the supply chain in the following ways:
- Recording the quantity and transfer of assets — like pallets, trailers, containers, etc. — as they move between supply chain nodes (Talking Logistics)
- Tracking purchase orders, change orders, receipts, shipment notifications, or other trade-related documents (SupplyChain247)
- Assigning or verifying certifications or certain properties of physical products; for example determining if a food product is organic or fair trade (Provenance)
- Linking physical goods to serial numbers, bar codes, digital tags like RFID, etc. (SupplyChain247)
- Sharing information about manufacturing process, assembly, delivery, and maintenance of products with suppliers and vendors (SupplyChain247)
The benefits of blockchain for the supply chain
Blockchain technology is ideal for supply chain management. Supply chain companies frequently struggle with lack of transparency, particularly those with complex supply chains. This makes it difficult to isolate errors. This is where blockchain comes into play.
“Because of the way transactions are recorded and tracked using blockchain technology, it makes it much easier to see everything happening in real time,” says Miranda Marquit, of Investopedia.
Additionally, blockchain will allow for increased scalability in the supply chain. Since data cannot be changed or added to, essentially any number of participants can access data from any number of touchpoints. The technology also allows for greater security, since a shared, immutable ledger keeps data from being tampered with.
Finally, blockchain can open the doors for greater innovation in the supply chain. According to Vorabutra, “Opportunities abound to create new, specialized uses for the technology as a result of the decentralized architecture.”
What ways are you predicting blockchain will change the supply chain?
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by Jennifer Hart Yim | Jul 30, 2019 | Blog, Content Marketing, Leadership, Marketing, Supply Chain
Supply Chain Management can boost productivity – and alleviate issues – for companies as they scale.
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
Awhile ago, we blogged about how more Startups are looking to Supply Chain Management to boost their productivity as they scale. Procurement – the effective purchasing of raw materials, back-office goods and professional services – as well as Logistics – the orchestration of the movement of those goods – might not seem to be as important as sales, marketing, R&D or finance at first blush. But failure to account for these factors can be a major bottleneck to growth, and many a startup has failed because of Supply Chain issues.
Supply Chain Management is an important factor for fast-growing hardware manufacturing companies, whether they’re producing goods overseas or at home. But it’s important in food manufacturing, consumer goods, Pharma, and Cannabis as well, as well as any industry with direct B2B sales. In fact, we recently brought on a new Cannabis client who’s scaling up a strategic sourcing operation in all of their Procurement, so that all their spend is captured and accounted for as they grow, rather than after. Rather than taming out-of-control spend later, they’re maximizing profitability by being strategic about the company-wide spend now, by hiring a team of Procurement category managers.
The most successful startups grow quickly by relentlessly focusing on the consumer – giving them a better product, or a better customer experience – but customer service is dead on arrival without an effective Supply Chain. Any growing company needs people to forecast demand, produce or source the goods to meet that demand, and ship it quickly and reliably to consumers, while only holding as much inventory as absolutely necessary.
As a founder or senior leader in a growing company, you might think that you have the expertise to “figure it out” on the fly, because how hard can it be? But trust us, if you don’t have Supply Chain experience, you can’t. Developing a product line and business model is hard. Getting it funded is harder. But as a founder, you don’t know true pain until you’ve been saddled with massive inventory because you failed to plan, or until you’ve seen an entire shipment waiting at port for customs clearance three weeks before your launch because you don’t have someone on staff who has the experience to get the paperwork in order before you need to.
Avoid failure.
That’s how Supply Chain has always advocated for itself, and you may have even heard about these considerations before. Get your Supply Chain in order, and you might avoid pain, but you’ll also experience innovation and opportunities to improve your customer experience in ways you never thought were possible. It can also reinforce your core company values and mission, and pass it on to customers in ways you haven’t considered.
As Dave Evans recently talked about in Bloomberg, setting strong values early is the key to sustainable growth at a startup. Most entrepreneurs get that. But what they don’t always get is the importance of making sure that these values extend into your Supply Chain. Founders need Supply Chain experts who can forge close relationships with suppliers, and find manufacturing partners who can provide opportunities to improve the brand.
Too many founders treat Supply Chain like a transactional necessity: “okay, where are we going to source product from fastest and cheapest?” But Evans talks about how founders can actually use Supply Chain Management as an opportunity to improve and build their brand. He uses the example of Everlane, which has built a successful fashion brand out of radical supplier transparency – making it plain to customers exactly where their products come from, and breaking down all the costs associated with bringing it to market.
So where do you start?
Different areas matter more for different industries, and different levels of maturity. A seed-stage startup might need to set an overall direction for logistics and distribution (i.e. what sort of 3rd party logistics solution will you look to leverage?), whereas a scaling business might be able to leverage strong Procurement to extract additional value from supplier relationships – as with the Cannabis company we mentioned above.
Do you want your Supply Chain to be fast, cheap, or flexible? Skilled supply chain professionals can usually help you excel at two of those. The best in the business can get you all three. But if you don’t have any of that expertise, you’ll get zero.
Areas that startups need:
- Logistics and Distribution Strategy
- Demand Planning
- Production Planning
- Lead Time Management
- Inventory Planning
- Supplier Relationship Management
- Strategic Sourcing/Shared Services Procurement (growth stage)
Today’s top Supply Chain Management professionals can bring all these considerations to bear. One other thing to consider: manpower expenses are one of the highest costs in scaling a business, and you don’t want to take on extra full-time staff if you don’t have to. So one thing companies will do is hire a seasoned expert who has developed and implemented Supply Chain strategies at scaling companies before on a contract basis – say 6 or 12 months – to implement the process and strategy, and then move on to another contract. You will likely have to pay a bit more per-hour, but it can be a tremendously flexible and high-value option, especially because some of the best in the business are now working on contracts for growing companies.
Any way you go about it, failing to plan a Supply Chain can quickly sink a growing company – and developing one that excels will make a growing company soar.
If you fail to plan, you plan to fail. Having Supply Chain Management professionals in the room is some of the best business planning possible in 2019. That’s why they’re a founder’s secret weapon.
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by Fronetics | Jul 25, 2019 | Blog, Manufacturing & Distribution, Marketing, Marketing Automation, Robotics & Automation, Supply Chain
Implementing robotics and automation for manufacturing can be costly and a challenge for public perception – but, ultimately, these technologies are crucial assets for the industry.
Highlights:
- Hurdles companies face concerning automation include public perception, potential safety hazards, and cost.
- However, robots actually make factories safer and protect human workers from having to perform dangerous tasks.
- Advantages of automation include decreased long-term costs, reduced error rate, improved productivity, and enhanced data collection.
As machine learning, or Artificial Intelligence (AI), gains sophistication and technologies continue to improve, supply chain companies are increasingly needing to evaluate the benefits and pitfalls of robotics and automation for manufacturing.
While current evidence suggests that experts are correct in predicting that automation will prove a significant competitive advantage, manufacturing companies are often faced with equally significant hurdles when it comes to implementing these technologies.
So, on balance, are robotics and automation for manufacturing assets, or do they present insurmountable hurdles? Let’s look at the case for each.
3 challenges of robotics and automation for manufacturing
1) Perception
When companies begin considering or implementing robotics and automation for manufacturing, they do so in the context of a public steeped in the kind of sci-fi lore that breeds hysteria on this issue. While public fears of Cylons and the like taking manufacturing jobs may seem like frivolous concerns, the battle that companies face when it comes to public perception is quite significant and should not be overlooked.
In addition to the more hysterical fears of robot uprising, manufacturing companies are faced with the need to combat negative public perception and employee fears when it comes to replacing traditional manual labor with capitalized assets. In short, the fear that “robots are taking our jobs” should not be underestimated as a challenge faced by companies considering manufacturing automation.
2) Dangers
In addition to cultural perceptions of robots as potentially threatening, there are real safety concerns when it comes to robotics and automation for manufacturing. A notorious accident in a Volkswagen factory in Germany, in which a worker was killed by a malfunctioning robot, has been widely reported in the media and serves as a cautionary tale about the dangers posed by automation.
Manufacturers seeking to implement automation are faced with the task of ensuring that factories remain safe for humans and robots to work collaboratively. This requires investment in safety features, as well as training and oversight.
3) Implementation costs
Perhaps the biggest hurdle to companies’ acquisition of robotics and automation for manufacturing is the cost. While these technologies are becoming more affordable, the high initial capital outlay presents a serious barrier, particularly for smaller and midsized manufacturers.
In addition to the costs of equipment, there are expenses associated with maintenance, compliance, software, and human worker training. Companies may be aware of the long-term benefits of automation but unable mount the initial costs or stomach ongoing expenses.
Robotics and automation for manufacturing: the case for overcoming the hurdles
Now it’s time to look at how these technologies are assets and whether it’s worth facing the challenges associated with implementing them.
Robots aren’t here to replace humans.
When it comes to combatting the public perception that robots will render humans obsolete, there’s one simple truth that sums it up best: robots will not replace humans. In fact, automation works best alongside human workers and maximizes the strengths of each, leading to enhanced employee value. Automation frees up human workers to work in their core competencies, focusing on strategic work, oversight, and administration.
Automation helps make factories safer.
While the dramatic examples of robots causing injury and death are harrowing, and deserve attention, it’s important not to sweep under the rug the fact that automation actually makes factories much safer for human workers. By performing tasks that put humans at risk, robots can remove workers from traditionally hazardous situations or exposure to harmful materials.
As these technologies develop, they are becoming increasingly safe and include provisions that facilitate working collaboratively with humans. Robotics can increase access to difficult or dangerous locations. Improvements in sensors, dexterity, artificial intelligence, and trainability are helping to ensure that robotics and automation for manufacturing are safe.
Automation as a value driver
While costs associated with implementation and maintenance may be significant, arguably, with the competitive advantages presented by robotics and automation for manufacturing, companies can’t afford not to automate.
Robots improve the speed and accuracy of routine operations, reducing costly error rates and increasing productivity. They decrease long-term costs, provide labor utilization and stability (particularly when labor is in short supply), and optimize picking, sorting, and storing times. The vastly improved data collection provided by automated manufacturing means reducing the frequency of costly inventory checks while increasing accuracy.
The bottom line: the hurdles presented by robotics and automation for manufacturing are well worth navigating.
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by Fronetics | Jul 24, 2019 | Blog, Leadership, Logistics, Supply Chain
Corporate social responsibility is no longer optional; it’s expected. Here are five trends that today’s business leaders need to be aware of.
Highlights:
- 75% of millennials expect their employers to take a stand on social issues.
- In a polarized political climate, successful corporate social responsibility requires authenticity and open dialogue.
- Companies are increasingly measuring the results of corporate social responsibility campaigns, ensuring that they align with business objectives.
Corporate social responsibility in increasingly becoming a buzzword — and a consumer expectation. Businesses are facing external and internal pressures to act in socially responsible ways, tackling issues related to sustainability, social advocacy, and more. And, corporate leaders, in response, are increasingly paying attention.
A recent study by Glassdoor found that 75% of employees between the ages of 18 and 24 expect employers to take a stand on social issues ranging from immigration and equal rights to climate change. Not only that, 84% of U.S. workers of all ages believe that companies have an important role to play in proposed legislation, regulation, and executive orders.
In 2019, donating to charities is no longer enough. Writing for Forbes, Community Health Charities President and CEO Thomas Bognanno points out that today, “corporate leaders are aligning social impact and employee engagement with business objectives.” Companies are evaluating the effects of corporate social responsibility to ensure that these efforts “demonstrate real value to the company.”
Staying abreast of trends, expectations, and issues related to corporate social responsibility is a must for today’s business leaders.
5 corporate social responsibility trends leaders should know about
1) Authenticity
Let’s start with one that’s likely here to stay. Social media has rapidly accelerated the expectation that companies should be both authentic and transparent in their digital marketing. It’s had a similar effect when it comes to corporate social responsibility.
Companies are learning to actively promote authentic social engagement, whether through encouraging internal dialogue among employees or company leaders’ sharing personal messages related to important issues. From Dan Schulman of PayPal standing up against North Carolina’s so-called “bathroom bill” to Chick-fil-A’s Dan Cathy voicing his opposition to gay marriage, corporate leaders across the political spectrum are increasingly speaking out authentically.
[bctt tweet=”Companies are learning to actively promote authentic social engagement, whether through encouraging internal dialogue among employees or company leaders’ sharing personal messages related to important issues.” username=”Fronetics”]
As Bognanno points out, however, “Aligning a corporate brand with social issues can backfire if it’s not done thoughtfully and with authenticity, so be sure to understand your brand, measure stakeholder interest, and align with issues that resonate.”
2) Dialogue
In times of deep political and social division, companies and corporate leaders are increasingly recognizing their role in fostering dialogue. In fact, one expert predicts that dialogue is replacing taking a stand when it comes to corporate social responsibility in 2019.
“Faced with the prospect of a divided government in Washington, a looming presidential election in 2020, and the fact that some companies are seeking more federal oversight of their work in areas like data security, businesses will tone down their public advocacy in favor of more dialogue on the issues,” writes leadership strategy expert Timothy J. McClimon.
Whether increased dialogue comes at the expense of advocacy or goes hand-in-hand with it, the fact is that it’s a trend to watch. Companies like Campbell’s are stepping up their efforts to engage employees in social dialogue, using platforms like Workplace by Facebook. Externally, Campbell’s UnCanned by Campbell’s campaign has promoted open conversations on “real food,” GMOs, MSG, BPA, and more.
3) Educational opportunities
Workplaces are arguably far more complex environments than they were a few decades ago. The #metoo movement, for example, has thrown glaring light on issues of sexism and sexual harassment, and companies are tackling them not only with policy, but through education to enact real and lasting changes to corporate culture.
Whether it’s internal training classes, peer-to-peer dialogues, or formal executive education classes in corporate social responsibility at programs like Harvard and Wharton, companies are encouraging personnel to educate themselves on the complex issues we face in the modern workplace.
4) Preventing or mitigating disasters
Disaster relief has been considered a primary corporate social responsibility for generations. American Express, for example, has made disaster relief grants dating back to 1872. However, as natural disasters become more and more frequent globally, companies are looking at new approaches to tackling this issue.
While companies are expected to continue their relief efforts for natural disaster victims, there’s a trend toward increasing proactivity. This means helping communities build up resiliency, as well as taking a tough look at business practices that may be leading to or worsening natural disasters.
“While most natural disasters cannot be prevented from occurring, the impact on people can be mitigated or even largely eliminated through better urban and rural planning, and more restrictions on building and development,” writes McClimon. Companies are increasingly seeing these efforts as a key aspect of their corporate social responsibility.
5) Measuring results
Corporate social responsibility is increasingly being viewed not as a nicety, but as an aspect of doing business – and that means it needs to be measured, evaluated, and adjusted accordingly. Benefits of corporate social responsibility range from increased employee satisfaction to increased creativity, and companies are looking to quantify results.
Recent campaigns from Nike and Gillette have demonstrated that a strong stand on important and controversial issues can have varying consequences for a company’s bottom line. In its essence, corporate responsibility is about serving global interests without regard for gain, but companies are increasingly recognizing that for advocacy to be effective, it needs to align with business interests.
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by Fronetics | Jul 18, 2019 | Blog, Logistics, Marketing, Social Media, Supply Chain
Reading social media blogs is an excellent way to ensure that your business is on top of the latest industry trends, insights, and analysis.
Highlights:
- Subscribe to blogs using an RSS reader to make sure you’re keeping up with the latest.
- Social Media Examiner is a great all-around source, while Social Media Today is the best place to go for up-to-the-minute news.
- Duct Tape Marketing is specifically geared to social media for small businesses.
It’s an old adage, but it holds true: When it comes to social media marketing, the only constant is change. Platforms are constantly refining their algorithms, seeking to stay in line with ever-evolving user behavior, and trends and memes come and go in the blink of an eye. In order to be successful, businesses need to stay abreast of all these constant shifts. Becoming a voracious reader of social media blogs is one of the best ways you can stay on top of what’s going on in the social media marketing world.
[bctt tweet=”Social media platforms are constantly refining their algorithms, seeking to stay in line with ever-evolving user behavior, and trends come and go in the blink of an eye.” username=”Fronetics”]
These five social media blogs are our favorite go-to resources for the latest news, as well as keen insights and expert analysis. Use your RSS reader to subscribe, and you’ll be privy to free knowledge from some of the leading industry voices.
Fronetics’ 5 favorite social media blogs in 2019
1) Social Media Examiner
Social Media Examiner has been one of our favorite social media blogs for years. Widely known for providing consistently valuable content, the blog features articles from in-house social media experts, as well as regular guest contributors.
We recommend Social Media Examiner whether you’re a beginner at social media marketing or a seasoned expert. The blog frequently features beginner-friendly, step-by-step guides to leveraging social media for marketing purposes, as well as up-to-date coverage of all the most important happenings in the industry, along with terrific analysis.
Recent must-read posts:
2) Duct Tape Marketing
If you’re a small business, Duct Tape Marketing is a fantastic resource for social media marketing specifically geared to small and midsized corporations. Social media is one of the blog’s main focus points, but it also offers suggestions and insights for digital marketing in a broader sense, SEO, marketing automation, and more — all of which help inform a robust social media strategy.
We love the strategies Duct Tape Marketing offers, with small businesses top of mind. You’ll find tactics for leveraging social media to generate leads, expand reach, and grow your business.
Recent must-read posts:
3) Social Media Today
When it comes to social media news, no one does it better than Social Media Today. The team of regular contributors posts several times a day and is remarkably adept at staying on the cutting edge of all the latest happenings, algorithms, and releases in the social media industry.
You won’t just find news on this social media blog. It’s also a rich resource for analysis, opinions, and insights, as well as tips and how-to articles from experienced marketers.
Recent must-read posts:
4) Socially Sorted
Run by social media guru Donna Mortiz, Socially Sorted has been named one of Social Media Examiner’s Top 10 Social Media Blogs for three years in a row. Mortiz personally authors most of the articles that appear on her blog and carefully curates contributors who bring expert perspectives to complement her own.
Socially Sorted focuses heavily on visual content social media platforms, like Instagram and Pinterest, but offers value for readers looking to round out their strategy on any platform. These days, visual content has a tremendous amount of power, and Mortiz is a fantastic resource for boosting your visual game.
Recent must-read posts:
5) Convince and Convert
No list of social media blogs is complete without Convince and Convert. While it’s a general digital and content marketing blog, it boasts a heavy focus on social media marketing topics. Founder Jay Baer and other industry experts offer a steady stream of new content, primarily in the form of how-to guides, case studies, tips, tools, and opinion pieces.
Convince and Convert is a good place for beginners and advanced social media marketers alike. However, more advanced readers will be better to take advantage of the specific and often highly technical guides. The topics never fail to be engaging and often slant toward using strategies informed by human psychology to optimize social influence.
Recent must-read posts:
Which social media blogs are you reading these days?
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