by Fronetics | Jun 3, 2014 | Blog, Marketing, Social Media, Strategy, Supply Chain, Transportation & Trucking
Many companies within the logistics and supply chain industries are stuck on the social media starting line. The reason – “they can’t get past the word ‘social’ and the perception it creates.” The reality is that social media is a tool that can be utilized to create value and grow your business.
Over the next four weeks I will be providing examples of companies within the logistics and supply chain industries who have moved beyond the social media starting line and have realized the business value of participating in social media.
Using social media to move freight
Transportation logistics is vital to the supply chain and logistics industries. For companies within these industries; however, transportation logistics can prove to be challenging to navigate and can prove challenging to the bottom line.
MercuryGate International Inc. and Con-way Inc. are two companies that have used social media to turn transportation logistics on its head – they use social media to move freight.
TweetLoad
Con-way Multimodel, a division of Con-way Inc., launched TweetLoad™ in 2010. TweetLoad enables carriers to access available loads from Con-Way Multimodel via Twitter. Carriers who follow @ConwayTweetLoad on Twitter are able to see the latest available shipments as well as links to additional information on the company’s link board. Load information is updated on Twitter every 15 minutes, meaning that carriers who follow @ConwayTweetLoad have real-time information on available loads.
Figure 1: Conway TweetLoad
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Bill Graves, president, American Trucking Associations (ATA): “With this novel use of Twitter, Con-way Multimodal is leading the industry in maximizing the best features of new technology to improve their processes. This is a great example of how innovative transportation companies can make it easier for carriers to do business with them, which will be a benefit to our industry overall.”
View a YouTube demonstration of TweetLoad at www.youtube.com/watch?v=0zL7h7kTU1M.
Freight Friend
In 2011 MercuryGate International Inc. launched Freight Friend. Freight Friend is a free relationship-based full-featured load and truck internet posting service for shippers, brokers and carriers. Freight Friend creates a private network between transportation partners, and utilizes technology to automatically identify appropriate matches. The combination of the technology utilized and the relationship-based nature of Freight Friend allows companies to have real-time visibility to book trucks and find freight with companies they trust.
The Freight Friend concept is shown in Figure 2.
Figure 2: Freight Friend
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“FreightFriend is perfect for carriers, shippers, brokers, 3PLs and freight management firms who only want to share information with companies they trust. They can keep their current information in one place, knowing that friends – and only friends – will have constant access. While public load boards fill a real need, they come at a cost – a lot of unknown companies bidding to carry the freight. Private boards are often useful too, but they’re inconvenient to carriers with multiple clients asking them to check their bid portals. FreightFriend solves the dilemma with a single service where carriers can easily communicate with all of their clients and brokers can find available capacity from carriers they trust.”
Freight Friend is fully integrated into MercuryGate’s TMS and Carrier Management System (Carma). Freight Friend is also available to integrate with other TMS providers.
by Fronetics | May 25, 2014 | Blog, Logistics, Marketing, Social Media, Strategy, Supply Chain
Some companies within the logistics and supply chain industries have chosen to participate in social media while others have not. Why have some companies chosen not to participate while others have decided to participate? What social networks do companies within the logistics and supply chain perceive to provide the most value to their business? What challenges do companies face with respect to social media?
Fronetics Strategic Advisors aims to gain insight into these questions and more. We are conducting a survey on social media within the logistics and supply chain industries. The objective of the survey is to learn about the participation and use of social media within the logistics and supply chain industries.
The survey is aimed at companies within the logistics and supply chain industries, and takes only about 5 to 10 minutes to complete.
This survey is confidential. Responses will be reported in aggregate and no individual- or company-identifiable information will be shared with anyone.
If your company is part of the logistics or supply chain industries please take the time to take the survey.
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by Fronetics | May 15, 2014 | Blog, Consumer Electronics, Content Marketing, Marketing, Social Media, Strategy, Supply Chain
Curating content is an essential component of your content strategy and to demand generation. Content curation can help you grow your business by establishing your business as a thought-leader within the industry and as a trusted resource.
Here are four factors to doing content curation successfully:
Know your audience
Identify your audience. In many cases your target audience is your company’s buyer persona.
Take the time to know your audience. For example, take the time to understand what type of information and/or resources they are likely to be looking for, learn what platform(s) they are most likely to use (e.g. Twitter, LinkedIn, Facebook), learn their interests, and learn their passions.
Be relevant
Curate content that is relevant to your audience. The content you curate should provide your audience with value and knowledge.
Quality, quality, quality
Content can be stuff. Content can be clutter. If you want the content your business curates to stand out, you make sure the content you curate is quality – every time. Quality is a differentiator.
Be consistent
Share content on a regular and consistent basis. This will not only increase your visibility, but it will also establish you as a trusted resource – as the go-to resource for information and for knowledge.
This article also appeared on DC Velocity.
by Jennifer Hart Yim | May 8, 2014 | Blog, Marketing, Social Media, Strategy, Supply Chain
This is the third in a series of blog posts written by Adam Robinson, Director of Marketing at Cerasis. Founded in 1997, Cerasis is a top freight logistics company and truckload freight broker.
Now that you know about how to create a strategy, you have to execute it. This means content creation, content curation, and using the best tools possible to be effective.
#1: Content Planning
Categorize Target Audience By
- Industry: For example, we knew that within our target audiences, we had the following industry categories: Manufacturing, Distribution, Supply Chain, Logistics, Transportation
- Job Function: Next you then need to understand who are the buyers and what are their personas? Once you do this, you can weave in messaging into your content that speaks to all of them. At Cerasis, we knew our job titles were: C-suite, Managers, Employees
Create Content to speak to categories
Now that you have the categories, it’s time to create and plan for content. When you are coming up with topics, make sure you write the categories down and start creating headlines and doing research in those categories. You will notice on the Cerasis blog that there are broad categories like you see from the ones stated above, but over time we started shifting towards creating sub categories of those broad categories (e.g. Reshoring under manufacturing, or inbound logistics under logistics).
Ways to Generating Content Ideas
- Internal Interviews and Brainstorms
- Use an RSS aggregator such as feed.ly so you can curate articles and start to better understand the marketplace
- Be active in Social and Notice Most Shared
Using a Calendar
Whether you are doing one post (or more) per day or just one per week, a calendar is vital to long term success. If you don’t know what you are writing about each day, it is really easy for you to NOT write it and NOT achieve your goals. Content marketing is an ongoing project plan, and you can use tools such as Asana to have multiple people share the same workspace and work through the content.
Look out for Guest Bloggers
Another great idea for scaling content marketing and not burning out is to reach out to influential bloggers to guest blog for you. Or these can be other companies who are noncompetitive but share a similar target audience. We have had several guest bloggers that line up nicely and are relevant to our content categories. However, don’t take anyone that doesn’t add value to your readers. Think like a publisher and protect yourself from those spammy guest bloggers. You also must be proactive in networking and reaching out in social platforms as you establish relationships online such as on LinkedIn and Twitter.
#2: Content Creation
This is really where most companies get stuck. At Cerasis we leverage our employees and interviews to help get content written. You can also use great ghost writing services if you would like, but I would urge you that you write in house, as you know your authentic voice. The key is to stick to a regular schedule. Sporadic posts are going to find it difficult to build an audience. Think about your TV guide and the schedule of shows. You don’t always have to watch it the day it airs, but at least you know that it will be there.
#3: Content Distribution
If a tree falls in the woods, and no one is there to hear it, does it really make a sound? This old adage is very true when it comes to content and social media marketing. If you are not posting your content in any of the social media channels or online communities, then you are not going to be effective either. Even with search engines out there crawling your new content, search engines are now favoring social signals from sites like LinkedIn, Twitter, and Google+.
We recommend the following tools to use to distribute your content:
- Oktopost: This is a fantastic platform for distributing content as well as analyzing your performance. Their strong suite is the ability to post into multiple LinkedIn groups and mimic the categorization of your content through tagging of your groups. You can also post to many platforms such as Facebook, Twitter, LinkedIn pages, profiles, and groups, Google+ and more. Our favorite feature is the Autoposter. This feature allows you to load up a cache of content and set a schedule in the future so you don’t have to use resources to post every day. In one sessions you could set up a 30 day posting schedule right in the platform and view on a calendar!
- Buffer: This platform is great for content curation. You can load in your social profiles and then set pre-determined times on any day. We really love buffer for mostly Twitter, since Twitter is much like a newspaper where you go to find all the latest news and articles on topics of interest to you. Each morning we load up our RSS aggregator, feed.ly, and buffer all the best articles for our audience.
- Feed.ly: We love feed.ly as it allows to mimic (again) our content categorization but for other sources! It’s also a great way to find other blogs and influencers in your space you can network with and potentially guest blog for. All you have to do is search for content by keyword, add them in the respective category and bam, in one platform you have your own customized newspaper from which you can curate content. It’s got the buffer app loaded in so you can easily add articles to your buffer. This is also a great way to find new ideas for content and keep you up to date on your industry!
- Tweetdeck: This platform is owned and maintained by Twitter, but allows you to not only post to and monitor your account, but also allows you to monitor industry hashtags, such as #manufacturing or #logistics so you can start to follow and interact with those in your target audience. It’s a great tool and we recommend using it!
by Fronetics | May 1, 2014 | Blog, Content Marketing, Logistics, Manufacturing & Distribution, Marketing, Social Media, Strategy, Supply Chain
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By launching a new digital, social media, and content marketing strategy, Cerasis saw a big, positive impact on its bottom line.
Companies within the manufacturing, supply chain, logistics, transportation, distribution and freight industries have been slow to create and execute digital, social media, and content marketing strategies. The primary reason: a lack of understanding of the business case or value.
These strategies utilize platforms that many within these industries perceive to be for socializing, sharing photos, and connecting with friends (e.g., Twitter and Facebook), and they turn the sales process on its head. Content marketing strategies are fundamentally different from traditional strategies employed by businesses to attract new customers, foster relationships with current customers, and grow their bottom line. Because of this, companies do not recognize how these strategies can positively impact their bottom line and therefore decide to steer clear — they feel engaging is too risky.
The reality is that not participating is risky. Like it or not, things have changed. The internet and social networks are where customers are. Content is how you can establish your company as a thought leader within the industry, and how you can attract and retain customers. If you want to grow your business you need to participate.
Looking at the manufacturing, supply chain, logistics, transportation, distribution and freight industries, there are a few companies that have emerged as leaders — companies that exemplify the business value of creating and executing digital, social media, and content marketing strategies. Cerasis, a freight logistics company, is one of them.
How Cerasis acquired 98 customers through content marketing
Cerasis was founded in 1997. For 15 years the company utilized traditional sales and marketing strategies: placing ads in industry print publications, and relying heavily on referrals. This strategy worked. The company acquired new customers, retained current customers, and realized positive growth.
There is a saying: “If it ain’t broke don’t fix it.” Cerasis ignored these words of wisdom.
In the fall of 2012, Cerasis launched a digital, social media, and content marketing strategy. The results have been impressive. For example, visits to the company website have increased by close to 670 percent, and search visits have increased by close to 2,190 percent. The company boasts an impressive number of Twitter followers, Facebook fans, and LinkedIn followers.
The business value of the strategy? Cerasis has acquired 98 customers. For the freight logistics industry, one customer can generate significant revenue; 98 new customers has a positive impact on the company’s bottom line.
Cerasis will be guest blogging for Fronetics for the next three weeks. The three-part series will begin with an overview of the company’s strategy and will discuss the results the company has realized through the execution of the strategy. The next two articles focus on how to create and execute a strategy.
When looking for best practices, Cerasis is a clear example. For companies within the manufacturing, supply chain, logistics, transportation, distribution and freight industries these articles are a great opportunity to learn why (and how) your company should create and execute a digital, social media, and content marketing strategy.
Download the case study to learn more about how Cerasis’ content marketing strategy helped the company acquire new business and increase sales.
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by Fronetics | Apr 29, 2014 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
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Content will help you grow your business; by creating and distributing valuable and relevant content in a strategic and consistent manner you can drive profitable customer action. But, it’s not all about you. It’s not all about the content you and/or your business creates. Here’s why content curation is an essential component of a successful content strategy.
The internet is a fire hose stream of content. Being able to navigate the deluge of content and identify the content that is valuable to your customers and to your business is essential. The process of identifying and sharing this content is content curation.
By consistently being able to identify, make sense of, and share content that is important and relevant to your customers and to your industry you will establish your business as a thought-leader and a trusted resource.
A 2014 survey found that 76 percent of respondents reported that content curation positively impacted their business goals in 2013. Ninety percent of respondents predicted that content curation will have a positive impact on their business goals in the upcoming year.
This article was originally published on DC Velocity.