by Fronetics | Sep 26, 2017 | Blog, Current Events, Marketing, Social Media
Also in September 2017’s social media news: YouTube gets a new look, and LinkedIn adds a native advertising network.
With fall officially in swing, social media platforms have turned up the heat. During the month of September, Facebook has launched its original video content tab and begged music executives for the ability to download songs. YouTube reworked its mobile app and came out with a fresh, new design. LinkedIn introduced us to its new Audience Network. And Instagram just got easier to troll at work. Here’s this month’s social media news.
Facebook Watch Makes Its Appearance on Profiles
Facebook has officially rolled out its new Watch tab, which allows users to subscribe to original video content. The tab was available to a test audience in August, but is now open to all users in the U.S. on mobile, desktop and Facebook’s TV apps. Facebook is hoping to boost ad sales through the new content and create one more reason for people to continually check back in on their newsfeeds for content they can’t get anywhere else.
Apple Unveils iPhone X
On the heels of the iPhone 8 and iPhone 8 Plus release is the newest Apple must-have: the iPhone X. The X introduces a new wraparound screen and Apple’s cutting-edge technology, Face ID. Face ID is enabled by the TrueDepth camera and projects and analyzes more than 30,000 invisible dots to create a precise depth map of your face. This will allow users to access Apple Pay by simply looking into their screen. The phone also includes powerful new augmented reality features. At a press conference, the tech giant demonstrated high-fidelity visuals placed dynamically in the real world, viewable through the iPhone’s camera lens.
YouTube Unveils New Logo and Features on Mobile App
YouTube continues to evolve with its growing popularity. Recently, the video site came out with a sleek new design. The new logo and icon are cleaner, more flexible, and better designed for a multiscreen world. YouTube has also added speed up and slow down features to playback and the ability to browse new videos while viewing video content. YouTube is hoping these changes will continue to increase user engagement and usability.
Instagram Moving to Your Desktop
Instagram just launched instagram.com, allowing users to view Stories on their desktops. Soon, users will be able to create and post Stories to the website from their phones, as well. “Stories has quickly become an important part of the Instagram experience — over 250 million people use it every day to see what their friends are doing in the moment. Now we’re excited to bring stories to people who use Instagram on the web.”
LinkedIn Introduces New Audience Network
LinkedIn has launched its new LinkedIn Audience Network, “a native advertising network that enables you to reach even more professionals with your ads by placing your Sponsored Content on high-quality, third-party publishers across mobile and desktop.” The new network was created to help businesses increase their marketing footprint, cut budgets, and expand their content’s reach. LinkedIn assures marketers that it has “taken measures to ensure brand safety within [its] recently launched LinkedIn Audience Network,” such as vetting partner publishers to verify that they meet its advertising guidelines and regularly monitoring campaign activity on the network.
Twitter Adds Team Managements Feature
Now your colleagues can keep their Twitter passwords to themselves. The social media app just launched a new team management feature, called TweetDeck Teams, which allows multiple people to login to the same account without sharing passwords. The new feature divides users into three categories: owner, administrator, and contributor, and gives various levels of functionality to each category.
Facebook Artificial Intelligence Training Bots to Mimic Emotions
Facebook’s AI researchers are working to introduce the first robots that can replicate human emotion through subtle facial expressions. In newly released papers, the researchers discuss their overall success with their efforts and the affects this could have on videos in the future. These researchers are hoping the bots will one day improve the avatars in virtual reality.
Facebook Offers Hundreds of Millions for Music Rights
Facebook is offering up cash — and lots of it — to music producers and creators so users can legally include songs in videos they upload to the site. Reports indicate that Facebook has offered hundreds of millions of dollars to make the deal happen. Music owners have been negotiating with Facebook for months in search of a solution, and Facebook has promised to build a system to identify and tag music that infringes copyrights.
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by Fronetics | Sep 25, 2017 | Blog, Content Marketing, Marketing, Social Media, Strategy
Use the first months to lay a solid foundation for your content marketing program so it can begin generating leads and sales.
So you decided it was time to jump into the content marketing game. You’ve been crafting the perfect content. You’re posting on a regular basis. You’ve identified your target audience and have been researching keywords. You’ve even learned a thing or two about SEO.
But you have no leads or sales to speak of. And your boss is breathing down your neck for results, FAST. Is it time to throw in the towel? Absolutely not!
Content marketing is a long-term solution that helps businesses build brand awareness, grow their audience, and generate new leads and sales. But, like any good relationship, it takes time and effort to achieve results. You shouldn’t give up before the seeds you sow have time to bear fruit.
To understand the time table for content marketing, let’s look at some markers for the first six months.
Month one
Learn about your target audience and understand their needs.
In order to get the ball rolling in content marketing, you have to understand who you are trying to reach. It’s important to think holistically when considering who you are trying to reach at a potential prospects’ company. Typically, your target audience falls into two categories: Primary (decision makers) and Secondary (influencers of the decision maker). Going one step further, you need to identify your target audience’s needs and pain points so that you can direct your content marketing strategy at creating awareness around those needs.
Document a content marketing strategy.
You would never operate your business without 1) creating a strategy, 2) documenting it, and 3) following the strategy. A content marketing strategy outlines the methods by which you will target, reach, and engage your audience. Research and execution of these tasks can be quite complex. Writing out a plan and assigning appropriate resources can offer clarity and guidance to your organization throughout the course of your program.
Month three
Create and publish content.
93% of B2B marketers use content marketing. However, less than half (42%) of B2B marketers say that they are effective at content marketing. One of the reasons these marketers are ineffective: bad content.
When you are creating and curating content for your business, focus on original content that stands out to current and prospective customers. Valuable and relevant content is not a sales pitch. Rather, it is content that communicates valuable information to customers and prospects so that they have the knowledge to make more informed decisions. Moreover, it is content that establishes your business as a reliable source of knowledge — as the thought leader within the industry.
Promote content on multiple channels.
Understanding your target audience and which social media platforms they’re using is invaluable information. If you want to reach potential and current customers, you need to be where they are. You need to make it easy for them to find you and to engage with your business. And if your competitors are already active on social media, start by finding out where. If these platforms align with your ideal customer, don’t be afraid to kick start your social media presence alongside them.
Month six
Analyze your performance.
Track and analyze your metrics on a daily, weekly, monthly, and annual basis. Take a look at what is working and what is not. By tracking and analyzing your metrics you can see, for example, what type of content is most effective and which distribution channels are helping you achieve your goals. You’ll also be able to find opportunities for improvement. Look at the feedback you are getting through your engagement with customers and prospects, and make adjustments to your strategy as needed.
Expand your content creation.
If you’re focused on growing your business or creating awareness through the creation of engaging content, then you need to be ready to try new things. Have you been successful with blogging and Facebook posts? Then it’s time to try making videos and joining Twitter. And don’t be afraid to pull from other worthy sources. Content curation will serve to establish your business as a trusted resource and increase your brand visibility, all without over-promoting yourself.
Remember that when it comes to content marketing, it is important to think: marathon not sprint. An effective content strategy requires patience and determination. Many companies make the mistake of giving up on a content strategy too early. Give your relationship with content marketing time to play out, and don’t be afraid to adjust your strategy along the way if you find some things are working better than others.
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by Fronetics | Sep 21, 2017 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Our resources for supply chain marketers include step-by-step DIY guides, industry reports, marketing templates, and case studies.
Here at Fronetics, we specialize in digital and content marketing for supply chain and logistics businesses. We understand the unique needs and challenges facing these companies, particularly when it comes to the consistent, strategic creation of content.
I try to provide regular tips, updates, and how-tos on this blog for those of you hoping to improve your marketing efforts. But sometimes our readers need a little more in-depth guidance. That’s why we have created a number of different resources for supply chain marketers.
Below, you’ll find a list and a summary of our 10 most popular resources. Included are step-by-step guides, industry reports, templates, case studies and more. These resources offer information on subjects from building a content strategy to creating better content to social media use among supply chain businesses.
I hope you enjoy! And, as always, if you don’t see what you’re looking for, please email me and let me know. I’m always seeking new ideas for content that will be helpful for supply chain marketers.
10 resources for supply chain marketers
Use these 10 resources to create a multi-channel content strategy that maximizes your digital reach. After all, a well-developed content strategy and social media presence will help prospects to find you, buyers to know you, and customers to trust you.
1) How the Logistics and Supply Chain Industries are Using Social Media
Fronetics conducted a survey of individuals within the logistics and supply chain industries. The objective of the survey was to gain insight into the use of social media within these industries. Specifically, to learn more about why companies within the logistics and supply chain industries are using social media, the benefits they have realized, and challenges they have encountered.
2) Social Media and the Logistics and Supply Chain Industries 2016
Companies within the supply chain and logistics industries have begun to recognize the value of social media — and are starting to reap the benefits. Both large and small businesses alike can profit from the use of social technologies as part of their marketing strategy, and they can reduce their marketing costs by doing so. This white paper defines social media and social technologies, identifies users and usage patterns, and describes some of the benefits that companies within the logistics and supply chain industries can realize through participation.
3) 3PL Cerasis Acquires 98 New Customers through Content Marketing
This case study looks at Cerasis, a leading freight logistics company. Despite realizing positive growth for 15 years, Cerasis was not attracting larger and more sophisticated shippers, brand awareness was low, and most importantly, they were not perceived as a leader within the industry. A content marketing strategy — inclusive of participation in social media and content creation, curation, and distribution — led to 14% increased revenue, 14% increase in lead-to-customer conversion rate, and over a 1000% increase in web and social traffic.
4) Monthly Marketing Reporting Template
Tracking and monitoring certain marketing metrics helps you quantify the progress of your marketing program. But you can also measure the ROI and make changes to your strategy to make it more effective. Use this report template to optimize your strategy, produce monthly reports, and create presentations.
5) Content Use in the Logistics and Supply Chain Industries
Content marketing has transformed the way businesses connect and share relevant information with their audiences. The publication and distribution of content is a strategy now widely used by supply chain companies to build trust and influence among peers, prospects and customers. Through a survey conducted on the use of content within the logistics and supply chain industries, this report offers broad insight into the overall role and influence of content.
6) Content Marketing Guide for the Logistics and Supply Chain Industries
Despite all its benefits, content marketing isn’t so easy. In fact, supply chain and logistics companies report that creating and executing an effective content marketing strategy is a top challenge for their businesses. In response, we developed this guide. It will help you create a strategy that will attract your target audience and drive profitable customer action.
7) Content Strategy Template
An effective content marketing strategy is one that is aligned with your company’s business goals and objectives. Furthermore, an effective content marketing strategy focuses on attracting and engaging prospects. All created, curated, and distributed content should target your ideal customer. Use this template to help develop and drive your content strategy.
8) On Writing Good Content: A Guide for the Logistics and Supply Chain
27 million pieces of content are shared every day. And most if it isn’t worth reading. To attract readers, your content must stand out. You must be strategic about how often you publish, where you distribute, and, most importantly, the quality of the content your produce. This guide will help you learn the basic principles of good content. It will also help identify content creators within your organization and brainstorm ideas for original and effective content.
9) Blog Editorial Calendar Template
This template is designed to keep you on track as you develop content that will attract and engage your prospects and customers. It will help you map out your content in a strategic manner, maximize productivity, and keep you organized. It includes weekly and monthly worksheets, as well as an ideas worksheet for tracking blog post ideas.
10) 12 Elements of an Effective Content Marketing Strategy
Content marketing is a strategic marketing approach focused on creating and distributing content to attract and retain a clearly defined audience. Interest in content marketing has climbed steadily since 2011, but a 2017 survey of 6,000+ global marketers found that 71% considered it their primary approach to marketing (76% in North America). This slideshow walks you through 12 elements of an effective strategy to achieve the best results for your business.
by Fronetics | Sep 20, 2017 | Blog, Content Marketing, Marketing, Social Media
When it comes to social media platforms like Facebook and LinkedIn, post once a day to improve engagement and visibility.
There has been endless research about the sweet spot for posting frequency to social media sites. The results all point to the same conclusion: there is no one-size-fits-all answer. You have to distribute content consistently over time, at the right time and in the right place for your business.
That being said, we at Fronetics do have some informed, data-based opinions about posting frequency for certain social media platforms. For example, we’ve written extensively about our Twitter experiment, in which we found that tweeting 40 times per day works best for us and most of our clients.
But for other platforms, we find that more doesn’t equal better. In fact, it can often equal worse. Let me explain why.
Why you should be posting less on Facebook and LinkedIn
We strongly believe that most B2B companies should post no more than one time per day on Facebook and LinkedIn. We also suggest that businesses only post during the workweek on LinkedIn. That is because of the way people use these networks — and because of how the platforms’ algorithms value content.
Firstly, though we’d like for prospects to be thinking of our brands constantly, they don’t. And they don’t want to. Think of that one family member that inundates your newsfeeds with posts. Though you might have liked to see a photo from that person now and again, the inappropriate posting frequency causes you to think negatively about each post you see.
And you are a business, not a family member. When you post too frequently, your business loses credibility, and followers view your posts as spam. Even on LinkedIn, which is a network for professional content, over-posting leads to disengagement.
Remember that the lifespan of a Facebook post is about 5 hours, and with LinkedIn, it’s even longer. (One of the first posts on my feed right now is from 5 days ago.) So you don’t need to provide a constant stream of content to get your audience’s attention. Your focus should be distributing the most relevant, interesting content you can. Which is related to the second reason we recommend posting only once a day on these networks: algorithms.
Facebook estimates that each user’s newsfeed must filter 1,500 possible stories from friends and pages every day. Ain’t nobody got time for that! So Facebook, like LinkedIn and other networks, uses an algorithm to determine the content you’d like to see most, based on feedback you provide. That feedback comes from actions you take: hiding posts, liking and sharing posts, and commenting, for example. It even considers how often your friends and the world at large engage with a post. This helps the algorithm filter down to the approximately 300 stories per day on your newsfeed.
All this means that the more engagement you can get on your posts, the more likely they are to be one of the 300 (in other words, appear in the newsfeeds of your followers). The more often you post, the less likely you are to foster engagement, diluting your chances of success and visibility.
So how can you increase likes and comments on your Facebook and LinkedIn posts?
Here are 3 tips for improving your posts to foster engagement.
1) Be strategic.
Instead of sharing content or publishing on an ad hoc basis, create a strategy and schedule to manage posting on social media. Work ahead of time so that you can evaluate what you’re posting from a 10,000-foot perspective. But be flexible enough so that you can always sub out scheduled content for breaking news or content related to current events when it makes sense.
2) Craft better posts.
Spend less time crafting a lot of posts, and more time producing quality content your audience will value. I recently talked about the 10x content rule. If your content is better than everything else that’s out there, people will gravitate to it.
3) Be smart about when.
When you’re only posting once a day, it’s important to make every post count. Use built-in and third-party analytics tools to determine when your followers are using these platforms. Schedule your posts to publish just before the greatest time of active use.
At the end of the day, there’s a fine line between annoying your social followers and remaining top of mind. Maintaining a dynamic and fluid posting strategy will ensure that your social efforts drive followers to action, rather than drive them away.
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by Fronetics | Sep 11, 2017 | Blog, Content Marketing, Marketing, Social Media, Strategy
Social prospecting can help logistics and supply chain companies identify and engage with leads on social media in a genuine — and highly effective — way.
Social media should be an integral part of your marketing strategy. You know it helps build brand awareness, gather market intelligence, discover customer problems, and influence purchasing decisions. But your lead generation efforts should also include the use of social platforms. It’s a practice called social prospecting, which can be highly effective in identifying new prospects.
What is social prospecting?
With more than 2 billion monthly active users on Facebook and over 328 million monthly active users on Twitter, smart marketers know there’s more potential than ever to use social platforms to get their name out there, spread their content, and draw more people to their site. Hey, it’s your job to make people aware of what your company can offer, right? Right.
That’s where social prospecting comes in. It involves scouring the social web, identifying potential prospects for your business, engaging them with content, and getting those potential prospects to your sales team. “Social prospecting is the art of listening to people, not mentions or keywords,” writes Maggie Hibma for HubSpot.
Social media isn’t just for recreational purposes anymore. More than half (53%) of B2B buyers report using social media to research purchases, in fact. Social prospecting allows you to be proactive in finding all of the considerable number of social-media-using prospects who are looking for you, too.
But as with any initiative, social prospecting requires commitment. In order to find new leads, social prospecting needs to become a part of your daily routine. The end results will be quality leads that are already committed to your brand because of the connection you have created through social channels.
Creating positive impressions
The secret behind successful social prospecting is creating and distributing content that shows that you and your company genuinely care about your clients and prospects. It’s about ditching the ‘sales’ game and working to establish your brand as an industry leader that has a connection to your community and a lot of valuable insight to share.
Make your content about your target consumers: What do they need to know, struggle with, or want to learn more about? By distributing this content across social channels to foster sharing, conversation and engagement, you’ll gain influence with your audience (and their networks) and make a positive impression.
Prospecting vs. spamming
The definition of spam is “indiscriminately.” It means “in a random manner” or “in a way that does not show care or judgment.” This is the opposite of how social prospecting should work. The connection that you create with your prospects should be anything but random.
Think about the number of possible prospects on social media right now. Facebook just topped 2 billion active users monthly, and Instagram is pulling in over 250 million daily active users. These massive numbers scream opportunity — but only if you are putting your time and effort into the right people, on the right channels, at the right time.
Sounds complicated? It doesn’t have to be. If you already have a social media presence, that’s step one.
Fronetics’ recently updated Social Prospecting Workbook guides you through using social listening to generate new leads for your business. We’ve identified the quickest way to find potential customers on Twitter, Facebook, LinkedIn, Pinterest, and Google+. Every worksheet includes:
- Short preparatory work to make the actual prospecting easy
- Visual instructions on how and where to find prospects
- Pro tips that will help you get the best results
- Prescriptions (Marketing Rx) for success
- Take-home exercises for follow-up prospecting
Download it now, and let us know what you think!
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by Fronetics | Sep 7, 2017 | Blog, Content Marketing, Marketing, Social Media
When you are posting on social media could be as important as what you’re posting, and this CoSchedule study attempts to determine the best time to post.
Timing is everything. And that statement especially holds true when it comes to posting content to social media.
There’s no point in putting in the time and effort to create informative blog posts, inspirational tweets, or captivating Facebook posts if you’re not getting the most exposure you can out of your social media outlets.
That being said, there is ample data out there on the best times to post on Facebook, Twitter, LinkedIn, and Instagram. Earlier this year, CoSchedule looked at a combination of its own original data and more than a dozen studies on this very topic, from sources like Buffer and Quintly, and compiled the results to take the guess work out of when to post.
Here’s a breakdown of their results.
Best times to post on social media by network
Facebook
Most people are using Facebook around the clock, on their desktop and mobile devices. Unlike other sites that attract more attention during the work week, Facebook users are checking in at work and at home.
- The most optimal time to post is 1-4 p.m. Thursday through Sunday, specifically on Saturdays and Sundays between 12-1 p.m.
- Posts during the week had the highest clickthrough rate on Wednesdays at 3 p.m.
- Avoid weekends before 8 a.m. and after 8 p.m., when user numbers are significantly lower
Twitter
Much like Facebook, Twitter users are active on their mobile devices as well as their desktop computers. But they tend to treat Twitter like a revolving newsfeed, so downtime breaks — like during commuting hours and lunch — tend to see higher usage.
- Between 12-3 p.m. and 5-6 p.m. is the optimal time to tweet for the most exposure, which correlates with lunch and the evening commute.
- Weekday tweets have a higher chance of being retweeted with higher clickthrough numbers
- B2B tweets saw a 16% better performance during work hours, while B2C tweets saw a 17% better performance on weekends.
LinkedIn
Also known as the social media site for professionals, LinkedIn saw 25% of its users during weekdays and specifically, during work hours. Not as popular as some of its competitors, more than half of LinkedIn users visit less than once a week, so your posts need to deliver a clear message in short, informative posts.
- Not surprisingly, the posts with the highest views and clickthrough rates were Tuesdays through Thursdays from 7-8 a.m., 12 p.m. and 5-6 p.m., in direct correlation with the start and end of the work day.
- Some companies have seen a higher performance on Tuesdays between 10-11 a.m.
Instagram
More than half of Instagram users log on daily, but tend to use the mobile app in their free time. Posts for this site are image-driven and are often more creative and less data-heavy than other sites.
- In general, the best times to post are on Mondays and Thursdays, in the evenings or early mornings.
- Some companies have reported success on Mondays between 8-9 a.m., correlating with the morning commute.
Many people still play a guessing game when it comes to deciding the best time to post their content for the most impact. And though there is no magic formula for the most retweets or reposts, there is data to help guide you. Posting the right content, at the right time, can make the difference between getting valuable comments, shares, and clicks on your links, which translate to valuable new leads.
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