by Fronetics | Oct 23, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
As social networks reaffirm their commitment to keeping their platforms truly social, brands need to evaluate their social media marketing strategies and ensure that they align with what users want to see.
This year, we’ve seen social networks attempt to take back the “social” element of their platforms by decreasing the reach of brands and businesses (think Facebook News Feed changes). We’ve thus seen a decline across the board in social media reach.
The 2018 Sprout Social Index shows that people are still using social media primarily for connecting with friends and family. As brands put together campaigns and messaging, they must remember that they are “guests at dinner, not members of the nuclear family: their role in user feeds is delicate, valuable, and to be treated with great care.”
[bctt tweet=”The task for brands is to carry out the necessary disruption of the user experience in the most relevant, and least disruptive way.” username=”Fronetics”]
The task for brands is to carry out the necessary disruption of the user experience in the most relevant, and least disruptive way. Sprout Social’s data gives a clear answer: awareness and consideration stage content. This means thinking long-term and prioritizing relationships, not quick fixes and attribution.
Give the people what they want
As part of its 2018 Index, Sprout Social researched the types of content that users prefer to see from brands on social media. 30% of users expressed a preference for links to more information, while 18% prefer graphics/images, 17% want produced video, 11% value text/conversations, and 7% said produced/edited photos.
The obvious answer for brands is to cater to the expressed wishes of the public. Building lasting relationships with prospects on social media means presenting your brand in a visually engaging way while linking them to useful and relevant information. Furthermore, it means placing focus and resources on authentic engagement. “This is the content that consumers, who use social primarily to interact with friends and family, are most interested in from brands,” reports Sprout Social.
Redefining success
Marketers naturally place a premium on ROI, though measuring social media ROI remains difficult. In fact, 55% of social marketers reported it as their biggest challenge. Conventional wisdom when it comes to ROI for social media has focused on direct attribution to sales. But according to Sprout Social, “that model doesn’t actually reflect where social marketers are focused.” In fact, 80% report increasing brand awareness as their primary social media goal, and just as many point to increasing engagement across their social channels.
A meager 14% of marketers report being able to quantify the revenue from social media. This is a problem — one that’s caused by looking at social media primarily as it relates to sales. According to Sprout Social, this “breeds an overly microscopic perspective.”
It’s time for social marketers to redefine ROI, and put an end to wasted time and resources on content and campaigns that don’t resonate. Realigning priorities from sales to what users actually want to see on social media is key to cultivating strong, lasting relationships with prospects, and being a helpful rather than invasive presence online.
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by Fronetics | Oct 16, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Optimally, content and sales have a symbiotic relationship. But the key is understanding what kind of content your sales team needs to help them close deals.
A theme I’ll be examining in this space over the next few months is how content marketing can help businesses make sales. Content marketing and sales are not mutually exclusive functions. Content can help sales teams get meetings, build relationships, and close deals. So what kinds of content can the marketing staff develop to support sales?
First impressions
Sales reps know that first impressions are a one-time opportunity, and all-important for ushering prospects into the sales funnel. For the initial contact with a prospect, content can be a major asset, particularly personalized content. For example, take the time to familiarize yourself with the latest blog posts from target companies’ websites, and follow up with additional ideas they can leverage.
Additionally, to create a positive first impression, host a live workshop that caters to the needs of your prospects. Hubspot’s Bethany Cartwright suggests an event “that walks through industry best practices and helps troubleshoot common issues.” She also recommends that content marketing teams “build custom landing pages that populate the prospect’s name, company logo, and value props catered to their business needs.”
Turning around an initial rejection
One of the biggest, often insurmountable challenges for a sales team is receiving an initial “no” from a prospect. But with the help of content marketing, sales teams can often get past an initial rejection and turn it around. “Leveraging content doesn’t mean just leveraging your own content,” says Cartwright. “In ‘no’ situations, you can turn the tables and talk to prospects about their content instead.”
[bctt tweet=”The basic idea behind content marketing is that your business’ greatest asset is your knowledge and expertise, not your products and services. ” username=”Fronetics”]
We’ve said it before, and we’ll keep saying it: the basic idea behind content marketing is that your business’ greatest asset is your knowledge and expertise, not your products and services. When it comes to the intersection of content and sales, this idea holds true more than ever. Your best shot at turning around an initial “no” from a prospect is to offer them something of value aside from products. Content helps you build relationships with your prospects, which is your best shot at turning them into customers.
Middle and bottom of the funnel content
Once your sales team has successfully ushered prospects into the sales funnel, the role of content doesn’t go away. At these later stages of the buyer’s journey, content like case studies, implementation guides, and data sheets are of great value. On average, B2B businesses lose around 20% of their customers each year by neglecting customer relationships. These types of content can help cultivate a budding relationship with your prospects, keeping them loyal and engaged.
At these later stages, keep content as visual as possible. This is an ideal time to create and share infographics with your prospects, for example. Video also performs exceptionally well in the late-stage sales cycle. Include short video clips in follow-up emails, particularly video case studies or animated product demonstrations. And don’t forget to keep it personalized. Vidyard is an excellent tool for personalizing video messages to your prospects.
Content, when used effectively, is your sales team’s best friend. Keeping your marketing and sales teams aligned and working closely together is your best bet for generating and nurturing leads, and turning them into customers with a lasting and fruitful relationship.
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by Fronetics | Oct 11, 2018 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Supply Chain
Consider these chatbot platforms for supply chain operations that can help you create artificial intelligence bots to interact with your prospects.
Chatbots are on the lips of every marketer these days hoping to automate some of their processes. These artificial intelligence computer programs are designed to conduct conversations, simulating how a human would interact. If you haven’t already, check out this introduction to chatbots for the supply chain.
[bctt tweet=”Chatbots are on the lips of every marketer these days hoping to automate some of their processes. These artificial intelligence computer programs are designed to conduct conversations, simulating how a human would interact.” username=”Fronetics”]
There are countless options for platforms that let you create and customize chatbots. Here are the 5 most important chatbot platforms for supply chain operations to know and consider integrating into their websites.
5 chatbot platforms for supply chain operations
1. Chatfuel
Chatfuel is a great option for marketers who lack programming experience, as it does most of the hard work for you. Reportedly used by companies including MTV, TechCrunch, BuzzFeed, British Airways, and Adidas to create their chatbots, Chatfuel provides easy-to-use resources with a simple user interface that lets you create a chatbot in less than 15 minutes.
2. ChatScript
ChatScript is a four-time winner of the Loebner Prize for the most human-like artificial intelligence. While it doesn’t require advanced programming knowledge, it provides an open-source framework for developers to build and deploy chatbots.
3. Facebook Bots for Messenger
Facebook’s Bots for Messenger is a tool that allows businesses to build chatbots for Facebook’s Messenger platform (which is currently used by nearly a billion people). Its three main capabilities are its send/receive API, generic message templates, and the ability to customize the welcome screen users first see when interacting with your bot.
4. Botsify
A popular chatbot platform, Botsify lets anyone create bots easily without needing to write any code. It provides templates with a range of drag-and-drop functionalities. Additionally, it boasts human takeover ability to ensure a smooth transition from a bot to a human at the appropriate point in the sales funnel.
5. Flow XO
This platform offers the templates and tools necessary to create a talking bot, and lets you run and test functionalities with a built-in test console. Flow XO also offers a provision for you to connect with your customers over voice and chat when required in the conversation.
While email marketing continues to be a key tactic, marketing via messaging apps is becoming more and more expected. These chatbot platforms for supply chain operations offer ease, convenience, and a positive customer experience. They’re worth considering!
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by Fronetics | Oct 10, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Follow these 3 steps to use social media to promote events, conferences, and other business occasions.
Social media is a powerhouse tool for growing brand awareness, audience engagement, and lead generation. It’s also one of the most effective ways out there to promote special events.
[bctt tweet=”Social media is a powerhouse tool for growing brand awareness, audience engagement, and lead generation. It’s also one of the most effective ways out there to promote special events.” username=”Fronetics”]
But simply creating a Facebook event and sharing it once or twice won’t get you the most bang for your buck. You need to be strategic about your use of social media to promote events and conferences.
Follow these 3 steps to make the most of social media as a promotional tool.
3 steps to use social media to promote events for your business
1. Choose your platform wisely
Not all social media channels are created equal, and neither are all events. Finding the platform that suits the unique needs of your event or conference is a big part of a successful promotional campaign. For instance, Facebook is a great option for large-scale public events, since it lets you hone in on your target audience in specific ways.
On the other hand, for corporate events like seminars, conferences, and continuing education programming, LinkedIn is your best bet. LinkedIn lets you set up your event and allows attendees to network with each other before the event even happens.
When it comes to more informal events, Instagram is a great way to identify and engage with potential attendees. The platform’s highly visual nature is ideal for sharing imagery related to your event, and it’s an ideal place to use hashtags.
2. Pick a hashtag
If your social media circle includes people under the age of 35, you’ve probably noticed that pretty much every wedding, graduation party, and even family vacation has its own hashtag these days. Corporate events are no different. Hashtags are a fun and memorable way to foster a sense of community, and they have the important benefit of being an easy way to group all information, questions, and comments about your event.
The most effective hashtags tend to be short, memorable, and easy to read. It’s also worthwhile to do a quick search to make sure your hashtag hasn’t been used before. In all posts related to your event, use your hashtag prominently, and encourage your audience to do the same if they share or post independently.
3. Don’t forget about content
One of the most effective ways to promote events on social media is — you guessed it — content. Blog posts, related case studies, testimonials from former events, promotional interviews with potential attendees or keynote speakers, videos, case studies, and white papers/industry reports are all content types to consider.
You don’t have to reinvent the wheel every time you promote a new event. Chances are, existing content can be repurposed and reposted on social media channels. You’re serving the dual purpose of promoting your event and driving more traffic to view and interact with your content.
When it comes to promoting events, social media is your friend. Approaching it strategically can help you raise awareness, attendance, and interaction and reach for your brand.
How do you use social media to promote events?
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by Fronetics | Oct 9, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Instagram for business is a rising trend. Here’s how to use the platform to connect with your audience in a personal way.
Recent research on social media use shows that 66% of brands now use Instagram. It’s the second-most used platform by businesses, up from fourth in 2017.
[bctt tweet=”Recent research on social media use shows that 66% of brands now use Instagram. It’s the second-most used platform by businesses, up from fourth in 2017.” username=”Fronetics”]
If you’re considering using Instagram for your business, which you should be, here are some tips for getting started.
How to use Instagram for business: 10 tips
1) Be authentic
Brands often fall into the trap of using stock photography and images or overly staged promotional pictures. The ethos of Instagram is all about authenticity and personality. Let your audience get an up close and personal glimpse into your company’s culture.
2) Go live
Live video is the “it” trend in social media marketing, with 61% of marketers reporting that they plan on adding it to their overall strategy. Audiences love real-time content, and it lets them feel a genuine, human connection — the creation of which sometimes poses a challenge for B2B marketers.
3) Keep up the pace
Instagram is one of the easiest social media platforms to post on. That means you can quickly snap photos wherever you are — say, at a conference or event, or even on your way into the office — and publish it instantly. This is great for reaching the coveted millennial audience, which seems to have an unquenchable thirst for consuming content, particularly images and graphics.
4) Get in the “in crowd”
As with every social media channel, what you post is important. But it’s just as important that you participate in the wider conversation going on within your industry. This means replying to your community when they leave responses and interacting with peer businesses and influencers’ posts.
5) Use the link in your bio
A frequent challenge for new Instagram users is that the platform doesn’t allow you to link from the captions of posts. You get once chance to link, and it’s in your bio. You can vary the link as you promote specific content or product offers, and you can even use tools like Linktree to create a custom link that includes a page with additional links.
6) Be a storyteller
Instagram is all about visual storytelling. Your posts should do more than promote your brand — they should be drawing in your audience with narrative told through a visual format. Instagram Stories are an ideal way to engage your audience!
7) Try a takeover
Taking over the Instagram account of a partner company or customer is a great way to draw attention from an existing and relevant audience, providing mutual benefits to both parties.
8) Get personal
Go in deep and personal with your customers by answering their questions via 10-second videos. You let your viewers feel like they’re being heard. Plus, short videos are ideal for reposting.
9) Deliver special offers
Instagram is a great way to give special offers to your followers who tune in to your Stories. The time-sensitive feature (Stories expire after 24 hours) urges prospects to engage with your Story and act quickly before the offer expires.
10) Out of ideas? Just ask!
Survey your followers by posting a graphic of some options for future content or offers but leave it open-ended as well. Be sure to respond to suggestions in direct messages or comments. You may get some great ideas you never would have considered!
How do you use Instagram for business?
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by Fronetics | Oct 8, 2018 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Social media’s ability to exponentially grow brand awareness and introduce your content to unseen audiences can’t always be measured in dollars.
One of the hardest parts about implementing a social media strategy is struggling to measure its success. While most B2B marketing professionals agree that a social media presence is crucial to any content marketing strategy, it can be hard to justify the investment when you can’t quantify the results.
“Social media is not just a spoke on the wheel of marketing. It’s becoming the way entire bicycles are built,” says Ryan Lilly, author.
This doesn’t mean that your business shouldn’t be diving — head first — into social media. With over 3.1 billion people using social media, businesses have to recognize the importance of social media as a part of a robust marketing strategy.
[bctt tweet=” With over 3.1 billion people using social media, businesses have to recognize the importance of social media as a part of a robust marketing strategy.” username=”Fronetics”]
Marketers need to start thinking about social media success in terms of potential, instead of immediate dollars.
Social media: the reach
One of the most valuable aspects of social media is the ability to engage with new audiences, all the time. That means you not only have access to a new customer base, but to their connections as well.
When your followers engage with your brand on social media, they also engage with their own personal network. This organic reach is one of the most beneficial aspects of social media — and it’s not easy to put a dollar amount on. The potential to nurture leads and ultimately impact sales are huge, but it won’t happen overnight.
Here’s Kettie Laky, Social Media Director at Fronetics, to share why you need to frame social media success in terms of potential, and not just dollars.
Video: Measure social media success in terms of potential, not just dollars.
It’s time we start thinking about social media success in this new way: in terms of potential and expanding value, rather than just immediate dollar amounts. How have you worked to measure the success of your social media strategy?
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