by Fronetics | Mar 8, 2019 | Blog, Marketing, Social Media
Take note: Brands in the supply chain are not immune to these social media mistakes.
Highlights:
- There will be over 3 billion social media users by 2021.
- Not knowing your audience can cripple your efforts.
- Social media is about connecting – not promoting.
Approximately 81% of small and medium businesses use a social platform. And we all understand why. By 2021, it is estimated that there will be around 3.02 billion social media users around the globe. That’s a lot of potential customers.
It’s easy to see why companies are jumping on the social media bandwagon. And there’s no disputing that social mediais an effective way to increase brand awareness and generate leads. But it can be virtually useless if your company isn’t doing it right.
Are you making any social media mistakes? Check out our list of the biggest blunders we see companies making to find out.
4 social media mistakes supply chain brands are still making
(Made with Canva)
Mistake #1: Not knowing the audience
You’d be surprised how often we find that brands don’t have a clear idea of their audience on social media. This covers everything from knowing when followers are active to what content hits home with them to other interests followers might have. You need to know who you’re talking to before you start creating and sharing content on social media.
So how do you figure out your audience? First, it’s important to create a detailed description of your target buyer persona – including location, education level, role in the industry, needs and concerns, and anything else that’s relevant. Next — and we can’t say it enough — engage with your audience! Participate in discussions, encourage comments, and pay attention to what your followers are telling you.
Mistake #2: Using objectives instead of strategy
Social media platforms are continually making changes and updates to improve the user experience. In order to weather these changes and keep your audience engaged, it’s imperative to have a clear strategy that includes types of content, frequency, and pillar topics. Posts should reflect your brand, so make sure posts follow style guidelines and reflect your specific tone.
A strategy will also help achieve ROI. Social Media Examiner’s 2018 Social Media Marketing Industry Report found that only 44% of marketers agree that they know how to measure social media ROI. That means two-thirds of marketers don’t know whether or how much their marketing efforts are paying off when it comes to the use of social media. A strategy that incorporates defined goals, tracking, and measuring will help prove ROI and improve your social media presence.
Mistake #3: Using the most popular social media platforms
Not all social media platforms are created equal. In fact, all social media channels have a differentiating quality that makes them appealing to specific audiences.
Start by identifying where your target audience is spending their time. For example, 81% of millennials view their Twitter account on a daily basis. If your company is looking to capture millennials as leads, your social media efforts should certainly include Twitter.
Once you’ve determined where you should be posting, concentrate on creating content that caters to those specific platforms. Lots of companies post the same content across all of the apps they use. We understand how easy that is for marketers, especially with automation tools. But the foundation of social engagement is authenticity, something that is hard to achieve when posts are the same across all channels. Work to create content — including video and images — that caters to specific platforms to build brand awareness and loyalty.
Mistake #4: Promoting instead of connecting
This one may be the cardinal sin of social media. These platforms are all about engagement. Users don’t want to engage with brands that are pushing their products and services. Users want informative, interesting, and, yes, even fun content. Companies need to focus on creating content that leaves their users wanting more.
[bctt tweet=”Users don’t want to engage with brands that are pushing their products and services. Users want informative, interesting, and, yes, even fun content. ” username=”Fronetics”]
Companies that are succeeding on social media are finding innovative and creative ways to relate to users. When you engage and get users involved in your story, you create long-lasting customer relationships. Storytelling creates an emotional bond with your company and drives brand loyalty.
Greg Hadden, executive creative director of Motive Made Studios, sums up the power of connecting with users: “What often gets lost is the fact that good storytelling is potent stuff. It has the power to make people want to believe and to belong, which is the goal of all storytellers. We’re all selling something, be it an idea, an exploration of the human condition, or say, a vacuum cleaner. It’s no mistake perhaps that good stories often create products.”
What social media mistakes do you try and avoid?
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by Fronetics | Mar 1, 2019 | Blog, Current Events, Marketing, Social Media
Also this month in social media news: YouTube has reached nearly 2 billion monthly users; Instagram is developing a feature to simplify multiple account management; and YouTube addresses “dislike mobs.”
Highlights:
- Social media platforms including Facebook, Instagram, and LinkedIn are working to streamline their platforms.
- YouTube usage continues to grow, as the platform begins addressing dislike mobs.
- Good news for businesses: streamlined platforms mean less busy-work for marketers.
This month in social media news, we’re seeing multiple platforms working to integrate and streamline their services. Facebook is merging its messaging platforms, while Instagram (owned by Facebook) looks to simplify multiple account management. Additionally, a major part of LinkedIn’s upgrade to its recruitment tools involves integrating them into a single platform.
Social media usage continues to grow, and YouTube is no exception, announcing that it reached nearly two billion monthly users in the fourth quarter of 2018. The platform is also seeking to address one of the main concerns that users currently face: “dislike mobs.”
The developments this month are important for businesses to be watching. Facebook’s plans to integrate its messaging will no doubt mean changes to current chatbot optionsand possibly open up new opportunities for enhanced marketing automation. LinkedIn’s updated recruiter platforms are welcome news for businesses when it comes to identifying and hiring qualified candidates. And if Instagram’s developments pan out as anticipated, marketers will have an easier time managing multiple accounts.
Here’s your social media news for February 2019.
Facebook Is Integrating Its Messaging Platforms
Facebook has confirmed that it’s working toward integrating the three messaging platforms that it owns— Facebook Messenger, Instagram, and WhatsApp — with the aim of facilitating cross-platform communication. Integration would allow users to send messaging between apps, which would remain distinct. Not only will users be able to communicate seamlessly across multiple platforms, features and tools available on each platform will become available across all three apps.
[bctt tweet=”Facebook has confirmed that it’s working toward integrating the three messaging platforms that it owns — Facebook Messenger, Instagram, and WhatsApp — with the aim of facilitating cross-platform communication.” username=”Fronetics”]
While the project has a long way to go, with changes not showing up for users until at least 2020, this is big news, and businesses should be keeping an eye on ongoing developments.
LinkedIn Updates Recruiter Platforms
LinkedIn announced this month a major upgrade to its recruitment tools, with the goal of streamlining hiring processes and matching more relevant candidates. From the announcement:
“Recruiters have told us they’re often frustrated by the need to jump from tool to tool. We’ve heard you. So we’ve put all of our core tools — Jobs, Recruiter, and Pipeline Builder — on a single platform. Once you create a project, you will be able to see the results from all your active sourcing channels — search results, job applicants, media leads — under the Talent Pool tab, and you can manage candidates from there.”
Additionally, LinkedIn will be adding new AI sorting tools, aiming to find better suited candidates for recruiters, using previous usage trends as well as platform data and learning from personal interests.
YouTube Reaches 2 Billion Monthly Users
Earlier this month, YouTube’s parent company, Alphabet, announced in its Fourth Quarter and Fiscal Year 2018 Reportthat the video giant has more than 2 billion monthly users. Not only that, the number of channels with more than a million subscribers has almost doubled in 2018. Content creators on YouTube are also making more — the number of creators earning between $10K and $1 million from YouTube AdSense has grown more than 40% compared to a year earlier.
Instagram Is Developing an Account-Linking Feature to Simplify Multiple Account Management
After last month’s launchof a feature allowing users to post to multiple accounts with a single click, Instagram is pushing ahead with its efforts to streamline multiple-account management. It’s now developing a new option that will connect multiple accounts under a single login. The development, first reported by TechCrunch, will give Instagram users a variety of account-management options and allow marketers to cut down busy-work, like setting preferences for multiple accounts over and over.
YouTube Is Asking for Feedback in Addressing “Dislike Mobs”
YouTube is addressing the pernicious issue of so-called “dislike mobs” in a recent issue of Creator Insider, the video platform’s corporate series for creators. The company’s developers are considering multiple options, and while it does so, it is soliciting feedback from creators. Options so far discussed include methods for disabling the downvote button, allowing content creators to set preferences for whether ratings are publicly viewable, or requiring users to provide a reason for downvoting a video.
With its announcement that it is addressing the issue of dislike mobs, YouTube is demonstrating its commitment to content creators on its platform.
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by Fronetics | Feb 21, 2019 | Marketing, Packaging, Social Media, Supply Chain
Social media is changing just about everything about the way brands market themselves — including packaging design.
Highlights:
- Packaging is a valuable content channel.
- Brands need to make packaging design decisions with an eye to how they read in thumbnail images.
- Use scalable imagery and optimize form function, color pallet, and font for user-generated social media content.
Social media has had an impact on just about everything in our lives, and the packaging industry is no exception. Have you ever considered that packaging is a form of content? In fact, the packaging design of goods is yet another opportunity for the delivery of branded content that engages buyers with brands.
[bctt tweet=”The packaging design of goods is yet another opportunity for the delivery of branded content that engages buyers with brands.” username=”Fronetics”]
Furthermore, in this environment where the lines between the digital and material worlds are increasingly blurred, savvy marketers are making sure that packaging aligns with online branded content, creating a cohesive consumer experience. As Mark Hewitt of SGK puts it, “By using the pack as media, brands can create a long-term content journey that builds over time.”
These days, social media is one of the biggest influencers in brands’ packaging design, as marketers continue to harness the power of instantly identifiable packaging.
Three ways social media is shaping the packaging industry
The beauty industry is just one example of where social media is revolutionizing the way marketers are conceiving of packaging design. This is an industry where aesthetic appeal has long been a big part of how beauty products were packaged, but brands have shifted their perspective in light of social media’s impact.
Says beauty branding and product design consultant Rinat Aruh, “We used to use the lens of: How do we design to create an impact on shelves? But now, we design for the thumbnail, which really changes some of the choices we make.”
So how are brands adapting their packaging? Paul Nowak, senior director of sales strategy and business development at QuadPackaging, has identified these three key factors.
1) Scalable imagery
We live in a mobile world. Images on social media are overwhelmingly viewed on mobile devices, and it’s crucial for designers to take this into account when making packaging decisions. Designs need to grab attention from the thumbnail, as Aruh alluded to. “This means that before designers finalize the packaging form and the brand design of the creative components, they need to add a step that tests the image on social media platforms and views them on a smartphone, not a desktop,” says Nowak.
2) Form function
Packaging designers have traditionally taken into account form in making design decision. At every phase of the supply chain, it needs to safeguard the product and express the brand and function. But when you put social media into the equation, form decisions take on a new dimension, as many consumer products are exclusively recognizable in social media posts by their packaging.
Nowak uses the example of consumer products like hand lotion. The decision to package the product in “a small tube, a large pump, or an elegant jar all convey different aspects of the brand experience and function of the packaging.”
3) Color pallet and font
As with form function, color and font decisions have always been key factors for packaging design. But these days, decisions about these design elements aren’t about what catches the eye on a shelf or even on a brand website.
Brands need to make decisions about color and font with an eye toward how they play on social media. This often means a simpler approach, making packaging clean and easily identifiable, even from a thumbnail. “Forward-thinking designers will add a social media test in their design phase to assure brand recognition in all media channels,” says Nowak.
What does the future hold?
If we know one thing about social media and how it impacts the marketing landscape, it’s that change is going to be pretty much constant. Brands need to continue approaching packaging as a valuable media channel and an opportunity to engage with consumers.
In addition to optimizing packaging for the user-generated content on social media, we’re seeing a rise of “connected” packaging. From Snap and Facebook codes, savvy marketers are recognizing the power of packaging design as nexus of the digital and material worlds.
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by Fronetics | Feb 19, 2019 | Marketing, Social Media
Need some Instagram for B2B marketing inspiration? These 10 brands are getting it right.
Highlights
- Instagram is a great opportunity for B2B businesses.
- Avoiding blatant sales or advertising pushes is key.
- Successful accounts engage users with interesting visuals and/or provide them with value through informative content.
Instagramnow boasts over 1 billion monthly active users, making it one of the most popular social media platforms out there. It’s a tremendous opportunity for businesses. In fact, recent research has shownthat 66% of brands now use Instagram.
But many B2B marketers are still struggling to find their footing on this highly visual platform. Since we could all use a little inspiration now and then, here are 10 brands that are crushing Instagram for B2B marketing — and what we like about their presence.
10 brands that are nailing Instagram for B2B marketing
(Made with Canva)
1) Adobe
With 681k followers, Adobe (@adobe) is a fortunate brand when it comes to Instagram in that its product naturally lends itself to the visual medium. Its account boasts some truly stunning visuals, highlighting what Adobe products can create.
2) Intel
The tech giant Intel (@intel) cultivates a celebrity-style image, giving its over-a-million followers an inside glimpse into big events the brand plays a role in, like the X Games, Grammys, and glitzy tech conferences. Each of the carefully curated images reinforces the brand’s voice, and captions do a great job of detailing exactly what the brand does in the tech space.
3) Hootsuite
Social media management dashboard Hootsuite (@hootsuite) does a fantastic job of showing brands their social media know-how, right in its Instagram profile. The company cultivates a casual, friendly image and posts content that demonstrates company culture. From team building photos to office dogs, Hootsuite makes followers feel like they’re getting to know the brand.
4) CBRE
Global commercial real estate firm CBRE (@cbre) is a phenomenal example of finding beauty within the context of its operations. The brand’s Instagram feed features a stunning array of architecture from around the world, with clever use of hashtags.
5) HubSpot
Here’s a company getting content Instagram for B2B marketing right. HubSpot (@hubspot) consistently provides value to followers, posting informational content. Rather than letting it get boring, the brand keeps content visually appealing and makes clever use of captioning and video.
6) IBM
Tech juggernaut IBM (@ibm) has made highly effective use of reactive storytelling on Instagram. This method of storytelling combines a top-of-mind story or idea with a compelling marketing message. IBM uses it during popular or inspiring events, demonstrating how it’s making use of the brand’s technology.
7) General Electric
It’s a household name brand, and it’s over a century old. General Electric’s (@generalelectric) Instagram presences does a great job of leveraging the brand’s history, highlighting its involvement with important developments in defense, aviation, and technology. It’s a great example of creating a powerful voice from a brand through storytelling and tapping into the audience’s nostalgia.
8) FedEx
FedEx (@fedex) is a prime example of a B2B brand that makes the absolute most of what it does to create a compelling story for its Instagram content. The account features photos of airplanes and trucks all over the world, telling the story of how the carrier cares for and ships products in its care.
9) HP
With over a million followers HP (@hp) cultivates a sleek, design-minded brand image on Instagram. It capitalizes on subtlety and style, with eclectic images that never feel overtly promotional but that highlight the brand’s innovation.
10) Mailchimp
Email marketing company Mailchimp (@mailchip) truly gets the most out of its whimsical logo. Its Instagram content has given the playful chimp logo life and transformed him into a personality and voice for the brand. The image is quirky and fun, and Mailchimp’s Instagram presence reinforces and capitalizes on that.
What companies do you think are doing Instagram for B2B marketing right?
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by Fronetics | Feb 12, 2019 | Blog, Marketing, Social Media, Supply Chain
Transparency in your supply chain through social media outlets can give a look inside your company in a way that your customers are craving.
Highlights:
- Customers have been demanding more visibility into supply chains of the products they purchase.
- Through social channels like Twitter , LinkedIn , and Facebook, companies are greatly enhancing their two-way communication with customers and sharing information with their stakeholders.
- The top reason that supply chain companies are choosing to participate in social media is to increase the visibility of their company.
Supply chain management is such a complicated web of factors that most companies choose to keep operations behind the scenes and unveil a finished product with an intense marketing roll-out.
But what if that’s backwards and an outdated approach to marketing? (Hint: It is.)
The complexity of supply chain management
There is no question that SCM can be deeply and frustratingly complex. Consider TechTarget’s definition of SCM: “the broad range of activities required to plan, control and execute a product’s flow, from acquiring raw materials and production through distribution to the final customer, in the most streamlined and cost-effective way.”
With so much intense analysis at every step, the details your supply chain management (SCM) team considers can seem endless, and the impressive knowledge they hold is certainly not something most people can understand.
Or can they? What if that mindset – the one that thinks that your SCM is so complex that it wouldn’t interest or be able to be grasped by your customers – is wrong?
In fact, what if it’s so wrong that you are missing something important? Customers today want to understand your supply chain.
Transparency in your supply chain
A common misconception is that most customers are interested in a final product. Of course, your final product better be outstanding, but there are other factors fueling today’s buyers, business-to-business (B2B) customers included.
For a few years now, customers have been demanding more visibility into supply chains of the products they purchase. For example, they want to ensure sustainable practices around the earth’s scarce resources, to know where their food is sourced, and to confirm ethical pay and conditions for any laborers involved. B2B buyers are no exception. They want their vendors to be more than just a final product too, and are constantly searching for value outside the sales funnel.
Transparency with social media
What if you shared what fueled your daily SCM decisions with your customers, stakeholders, and suppliers? Not every last complex detail…but some of them, and the intangibles too:
- What drives SCM decisions besides cost?
- Who is your SC team?
- Where are you sourcing?
- Why do you do things as you do during production?
Transparency of SCM through social media outlets can give a look inside your company in a way that your customers are craving. Through social channels like Twitter , LinkedIn , and Facebook, companies are greatly enhancing their two-way communication with customers and sharing information with their stakeholders.
Of course, the benefits of social media to SCM don’t stop there.The supply chain needs social media for enhanced customer communication, increased industry education, and an ability to socially monitor the market. Social media has the capability to empower your supply chain in multiple ways.
According to a survey we conducted, the top reason that supply chain companies are choosing to participate in social media is to increasing the visibility of their company (95%). Don’t simply focus on your final product(s) and leave out your supply chain! When you make your supply chain transparent to your customers and stakeholders, everyone wins.
This post originally appeared on EBN Online.
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by Fronetics | Feb 7, 2019 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Looking to boost followers on Instagram? These tips will help supply chain marketers grow their following, build brand awareness, and nurture a loyal audience base.
Highlights
- Instagram has over 500 million daily users.
- Fake accounts won’t help in the long run.
- Growing authentic followers requires commitment and strategy.
While it’s true that Facebook is a favorite for B2B marketing, don’t overlook Instagram. Over 500 million users browse the app daily — some of the most engaged audiences on the web. This is absolutely a powerful resource for supply chain marketers, and if you aren’t already, it’s time you start tapping into it.
But as with all social media platforms, there’s a right and a wrong way to go about using it. When it comes to Instagram, getting the most out of the platform has a lot to do with boosting followership.
Keep in mind that recent studies have shown that roughly 48 million Instagram users are fake. Inflating your audience with fake followers won’t serve you well.
Boosting engagement and growing your following takes time and strategy. The 10 tips in our infographic below will help you get the most out of Instagram, building an authentic, engaged audience.
10 tips to boost followers on Instagram
(Made with Canva)
1) Optimize your account
Before we get to anything fancy, take a step back and make sure your Instagram account is fully optimized. This means you need:
- a bio with a link to marketing or product pages related to a specific keyword or hashtag
- image captions, which can reference the link in your bio
- a search-friendly username
- a compelling profile image that reflects your brand
2) Use the right hashtags
One of the most effective ways to grow your Instagram following is to use hashtags effectively. Since Instagram gives users the ability to follow hashtags that interest them, and they function as links to other relevant content, choosing the right hashtags is the ideal way to reach and engage your target audience.
Keep an eye on accounts of peer brands to stay up to date with the best hashtags to be using. The most effective hashtags are short, memorable, and easy to read. You can also use a free online tool like InconoSquare or Websta to find relevant hashtags for the supply chain and logistics industries.
3) Keep your content consistent
Posting on a consistent timetable is crucial to maintaining an active following. Posting irregularly means you risk your followers forgetting about you. And posting all at once can annoy and drive followers away. Ideally, brands should post 2-3 times a day. For more, check out our guide to when to post on social media.
4) Use the right filters
We all know that playing with filters is fun. These lighting and color presets offered by Instagram have the potential to create mood and style in your image content. According to Iconosquare, these 10 filters are currently the most popular on Instagram. And it turns out that the filters you choose really do have an impact on engagement.
- Normal (No Filter)
- Clarendon
- Juno
- Lark
- Ludwig
- Gingham
- Valencia
- X-Pro II
- Lo-fi
- Amaro
5) Get your competitors’ followers
Maybe it sounds like a dirty trick, but hear us out! Users who have already shown an interest in similar brands to yours are an ideal audience base. Engaging with them is a great way to grow your own following. Identify a peer brand with a healthy Instagram following; follow a segment of their audience; and like or comment on their photos. Keep track of how many users follow your brand back.
6) Have other accounts post your content
Operating on the principle that followers of similar accounts to yours are an ideal audience base, getting these accounts to post your content is a great way to boost your followership. One way to do this is to sponsor user-generated content to get your brand in customers’ feeds. For example, hold a photo contest related to your brand, encouraging followers to post and caption your content.
7) Invest in sponsored posts and product reviews
Optimizing your account and following Instagram best practices will go a long way toward getting authentic followers. But to really boost your followers on Instagram, it pays to take advantage of influencer marketing on Instagram. Create a list of large accounts in your industry, follow them, reach out to their marketing team, and ask about sponsored post pricing. Be on the lookout for influencers with a high engagement rate relative to number of followers.
8) Put your Stories in Highlights
In addition to its Stories feature, Instagram now lets users create a featured group of “Highlights” in various categories on their profile. Stories have only a 24-hour lifespan, so featuring your most effective Stories clips in Highlights gives them a second life and a chance to engage future followers. One of the best features of Stories and Highlights is that they allow brands to view and analyze how users have viewed and interacted with their content.
9) Post content your followers actually want to see
This one may sound painfully obvious, but it’s harder than it looks. Because brands need to publish content consistently to maintain an active Instagram following, it can be extremely difficult to generate fresh, interesting content consistently. There’s no easy trick to this one. Keep an eye on peer brands, and make use of Instagram analytics tools to track, analyze, and benchmark Instagram content.
10) Start a conversation
It’s easy to forget that the fundamental benefit of social media is that it’s social. Users want to be part of a conversation. Encourage your followers to interact with you on all your social media platforms, including Instagram. This means responding to comments and brand mentions, as well as engaging with your followers’ content.
Final thoughts
Instagram is an extremely effective tool for supply chain marketers. These 10 tips to boost followers on Instagram will help you create and nurture a loyal, engaged audience base. In turn, an effective Instagram presence has the potential to grow brand awareness, improve your reputation, and generate qualified leads.
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