by Fronetics | Mar 4, 2015 | Blog, Marketing, Social Media
Social lurking doesn’t drive value; engagement drives value.
To realize the benefits and seize the opportunities afforded by social media, companies need to use the information and intelligence gathered through social listening. Another essential component for success: engagement. Engagement is a differentiator. In the absence of engagement you are a lurker. Social lurking doesn’t drive value. You don’t want to be a lurker.
To realize the benefits of social media and social listening you need to actively engage with customers and others via social media.
What is engagement?
Engagement is the act of interfacing with customers and others via your company’s established social media accounts. How can your company engage? Here are some ideas for engagement:
- Ask questions
- Answer questions
- Provide clarification
- Weigh in on a discussion/topic
- Thank followers for their ideas, suggestions, and feedback
- Highlight when/how you have used customer feedback to make changes to a product or service
- Simply let people know you are listening to their comments and feedback.
Social media can be a strategic tool – if used correctly. Engage, don’t lurk.
by Fronetics | Mar 3, 2015 | Blog, Marketing, Social Media
Social listening creates opportunities.
Social listening is the process of monitoring social media to identify and assess what is being said about a company, individual, brand, product, or service. Through social listening you can gain market intelligence and intelligence about how your brand is perceived, and you can drive innovation. Moreover, as Daniel Newman points out, social listening has become an integral part of the entire customer lifestyle.
Reaping the benefits of social listening
To reap the benefits of social listening it is essential that you use the information and intelligence gathered. Tracx offers up a great example of how social listening can guide a merchandisers’ supply chain management. Specifically, how a company can transform social media management by guiding inventory allocation and velocity.
The Aberdeen Group offers additional examples of how social listening has been and can be used: “companies can use the voice of the customer to make critical adjustments and find issues related to inventory allocation, order management, returns management, cost, overall service satisfaction and beyond.”
Tools for social listening
Brad Neathery, founder of Social Media Today, put together a great list of social listening tools that give businesses the right data they need to align their social marketing strategy with business goals. His list includes:
1. Social Mention
2. SocialRest
3. TweetReach
4. ViralHeat
5 Datasift
6 Simply Measured
7 Sysomos
8 Zoomph
The opportunities the supply chain and logistics industries can realize through social listening are great. Not participating in social listening results in missed opportunities including increased revenue.
by Fronetics | Mar 3, 2015 | Blog, Marketing, Social Media
Social listening creates opportunities.
Social listening is the process of monitoring social media to identify and assess what is being said about a company, individual, brand, product, or service. Through social listening you can gain market intelligence and intelligence about how your brand is perceived, and you can drive innovation. Moreover, as Daniel Newman points out, social listening has become an integral part of the entire customer lifestyle.
Reaping the benefits of social listening
To reap the benefits of social listening it is essential that you use the information and intelligence gathered. Tracx offers up a great example of how social listening can guide a merchandisers’ supply chain management. Specifically, how a company can transform social media management by guiding inventory allocation and velocity.
The Aberdeen Group offers additional examples of how social listening has been and can be used: “companies can use the voice of the customer to make critical adjustments and find issues related to inventory allocation, order management, returns management, cost, overall service satisfaction and beyond.”
Tools for social listening
Brad Neathery, founder of Social Media Today, put together a great list of social listening tools that give businesses the right data they need to align their social marketing strategy with business goals. His list includes:
1. Social Mention
2. SocialRest
3. TweetReach
4. ViralHeat
5 Datasift
6 Simply Measured
7 Sysomos
8 Zoomph
The opportunities the supply chain and logistics industries can realize through social listening are great. Not participating in social listening results in missed opportunities including increased revenue.
by Fronetics | Feb 25, 2015 | Blog, Content Marketing, Marketing, Social Media, Strategy
Answering the invariable question: “How often should I blog?”
“How often should I blog?” is a question we often get asked. The simple answer is: as often as possible so long as each post is valuable and as long as the quality doesn’t slip. Most people don’t like this response and push for something more tangible.
Research shows that blogging more frequently gets results
Research conducted by HubSpot found that companies with 51-100 pages on their website generate 48% more traffic than those with 1-50 pages. If you blog regularly your business could reach that 51 page threshold in less than one year.
HubSpot also found that companies who publish at least 15 blog posts per month get 5 times more traffic than those companies who don’t blog. Think this stat applies to big businesses? HubSpot found that small businesses with between 1 and 10 employees see the largest gains by posting more often.
Another reason to publish more often than less often: companies nearly double their sales leads by increasing blogging frequency from 3-5 times per month to 6-8 times per month.
Evidence shows that blogging more frequently gets results
At Fronetics we have seen these results first hand. To improve ranking, drive traffic, and increase leads we suggested that a client increase the number of blog posts published each week. The client was skeptical that increasing the blogging frequency would make a difference, especially to a company within the supply chain industry; however, they decided to give it a try. Within one month traffic increased by 23%, sales leads doubled, and the client landed a new customer.
Try increasing your blogging frequency for one month. Track your KPIs and assess whether increasing the blogging frequency is right for your business.
No matter how often you publish blog content make sure that your content retains these three elements:
- Consistent
- Quality
- Valuable
Fronetics Strategic Advisors is a management consulting firm focused on inbound marketing and strategy. We create and execute results-oriented programs for growth and value creation. Unlike other firms, our approach is data driven. We know ROI is important, so we track and measure results to drive success.
by Fronetics | Feb 25, 2015 | Blog, Content Marketing, Marketing, Social Media, Strategy
Answering the invariable question: “How often should I blog?”
“How often should I blog?” is a question we often get asked. The simple answer is: as often as possible so long as each post is valuable and as long as the quality doesn’t slip. Most people don’t like this response and push for something more tangible.
Research shows that blogging more frequently gets results
Research conducted by HubSpot found that companies with 51-100 pages on their website generate 48% more traffic than those with 1-50 pages. If you blog regularly your business could reach that 51 page threshold in less than one year.
HubSpot also found that companies who publish at least 15 blog posts per month get 5 times more traffic than those companies who don’t blog. Think this stat applies to big businesses? HubSpot found that small businesses with between 1 and 10 employees see the largest gains by posting more often.
Another reason to publish more often than less often: companies nearly double their sales leads by increasing blogging frequency from 3-5 times per month to 6-8 times per month.
Evidence shows that blogging more frequently gets results
At Fronetics we have seen these results first hand. To improve ranking, drive traffic, and increase leads we suggested that a client increase the number of blog posts published each week. The client was skeptical that increasing the blogging frequency would make a difference, especially to a company within the supply chain industry; however, they decided to give it a try. Within one month traffic increased by 23%, sales leads doubled, and the client landed a new customer.
Try increasing your blogging frequency for one month. Track your KPIs and assess whether increasing the blogging frequency is right for your business.
No matter how often you publish blog content make sure that your content retains these three elements:
- Consistent
- Quality
- Valuable
Fronetics Strategic Advisors is a management consulting firm focused on inbound marketing and strategy. We create and execute results-oriented programs for growth and value creation. Unlike other firms, our approach is data driven. We know ROI is important, so we track and measure results to drive success.
by Fronetics | Feb 4, 2015 | Blog, Data/Analytics, Marketing, Social Media, Strategy
Inbound marketing costs less than outbound marketing. And it works.
The internet has empowered customers. It has provided customers with new methods for finding and researching companies. It has also provided customers with new methods for finding, researching, and buying products.
The internet has changed marketing from a one way street to a two way street.
Customers no longer rely solely on TV/newspaper/magazine ads, billboards, direct mail, email, banner ads, and other traditional outbound marketing channels to learn about new products. These methods are now viewed as too intrusive, especially among younger consumers who regularly tune out the tactics.
Customers want to find YOU (not the other way around)
A study conducted by the Corporate Executive Board’s (CEB) Marketing Leadership Council found that the average customer progresses nearly 60 percent of the way through the purchase decision-making process before engaging with a sales rep. How are they able to do this? By going online. Customers are using websites, blogs, and social media.
A study by Pardot found that 72 percent of B2B buyers begin their research with Google. Other starting points for research: personal networks (15.58%), Yahoo (5.53%), Bing (2.76%), LinkedIn (2.51%) and social networks (2.01%).
What is inbound marketing?
Inbound marketing focuses on consumers finding you.
Inbound marketing meets your customers and prospects where they are, with the information for which they are looking, and at the right moment. Inbound marketing provides value, builds trust and authority, which ultimately result in increased leads and higher conversion rates.
The components of inbound marketing are pretty simple: Create and distribute fresh, relevant, targeted content specifically designed to reach a target audience.
Strategies include:
- Social media marketing
- Blogging and content marketing
- Podcasts
- White papers
- ebooks
- Infographics
- Search engine optimization (SEO)
- Case studies
What is outbound marketing?
In contrast, outbound marketing focuses on paying to broadcast your message to find consumers who will listen to you.
Outbound marketing is a value-driven numbers game. The more banner ads, print ads, and direct mailings you pay for, the more people see your product, and the more sales you’ll make. However, it is costly. Outbound marketing costs 38% more than inbound marketing. The average cost per lead using outbound marketing is $373. The average cost per lead using inbound marketing is $143.
Outbound marketing strategies include:
- Print ads
- TV ads
- Banner ads
- Telemarketing
- Cold calling
- Press releases
- Trade shows
- Email marketing
- Direct mail
Inbound marketing makes sense
Inbound marketing just makes sense. It is a proven methodology and it costs less. Isn’t it time to meet your customers where they are? Get online. Create content. Distribute content. Engage with customers. Optimize your website.
Fronetics Strategic Advisors is a management consulting firm focused on strategy and inbound marketing. When it comes to inbound marketing we take a different approach than other firms. This is because of our business experience and background. We know ROI is important, so our approach is data driven and produces results.
We understand that developing and implementing an inbound marketing strategy can seem daunting. We are here to help. We are happy to take a few minutes and look at your current strategy and give you ideas on how to start, or suggestions on what you can do to make your current strategy more successful. We are also happy to talk with you about what we can do.
We’d love to talk with you about how you can grow your business through inbound marketing.
