by Fronetics | Jan 11, 2016 | Blog, Content Marketing, Logistics, Marketing, Social Media, Strategy, Supply Chain
Over the past year we have helped many clients both develop and execute social media strategies. We have also disseminated information on how companies can use social media as an effective business tool.
Here are the top 10 social media articles from 2015:
Leads are essential to the growth of your business, and your marketing strategy is built around finding and connecting with leads. So when 92% of all marketers indicate that their social media efforts have generated more exposure for their businesses, you should take note and make social media part of your prospecting strategy. Read the full article.
The supply chain makes the world go round. In order to be one of the leaders in the chain, it’s important to remember that internet users make up nearly half of the world’s population and that social media is on the rise. Don’t miss that boat. Read the full article.
Many transportation and logistics companies think about social media and how to use it, but cite a lack of time as a reason they haven’t explored the various platforms. Thinking about how social media can work for your logistics or transportation company is the first stop towards progress. Read the full article.
Social media is an ideal marketing platform for small businesses because it can be relatively inexpensive but have a high impact on growth. With a targeted strategy in place and a little time, your company can cultivate your brand, engage with customers, and form business relationships. And because small companies can be nimble, you can continually adjust your strategy to ensure the return on investment keeps paying off. Two companies that have seen social media to be effective: Coyote Logistics and Transplace. Read the full article.
The social economy is estimated to be $1.3 trillion U.S. dollars annually. Social media is more than a collection of personal commentary, photos, and inspirational quotes. Increasingly, social media creates an opportunity to gather information, and social media is becoming a useful tool for businesses to connect with other businesses and clients. Although Facebook is notorious for gathering information, social media companies are not the only companies who can gather intelligence. Read the full article.
Offering unparalleled access to leads and face to face communication with prospects and customers, trade shows prove to be a successful marketing strategy for many companies. But is your company making the most of trade shows? Companies that integrate modern digital communication practices into tired trade show routines are likely to increase lead to customer conversion rates while shortening lead and sales cycles. Read the full article.
Companies within the logistics and supply chain industries have been slower to participate in social media than other industries. The primary reason being because of a lack of understanding of what social media is and the role it can play for business. Unfortunately, companies who do not participate in social media miss out on opportunities – and revenue. Read the full article.
Using the information and intelligence gathered is essential. There is; however, another critical element: engagement. Engagement is a differentiator. Without engagement you are a lurker. You don’t want to be a lurker. Read the full article.
Social media has been found to be a strategic tool for logistics companies. Check out our infographic. Read the full article.
Through the use of social media you can enable consumers to make more informed purchase decisions. Additionally, you can use social media to answer questions and better educate consumers on how to use your product thereby reduce no fault found returns. Read the full article.
Social media is an incredible tool; however, for it to be effective it must be driven by strategy, be consistent, and must have someone managing the execution. At Fronetics, our social media strategists distribute content, curate content, engage your target audience, and monitor your social networks. We develop a social media strategy that aligns with your company’s goals. We analyze your competition, classify your target audience & cultural attributes, identify the influencers in your industry, recommend platforms, detail best engagement practices, create social media schedules, and identify specific tactics that deliver results. Through the proper execution of social media, your brand is given a voice and personality, and becomes more accessible to your target audience.
by Fronetics | Jan 4, 2016 | Blog, Logistics, Marketing, Social Media, Supply Chain
Companies within the logistics and supply chain industries are revolutionizing their marketing strategies by leveraging social media. They are using blogs, in particular, to establish their position as thought leaders and to drive business to their sites.
Fronetics is, once again, looking to uncover the top industry blog of 2015. We need your help by voting for your favorite blog in the logistics and supply chain industries. Vote here! Answers will be collected through January 15, 2016.
See last year’s top blog and honorable mentions!
Your nominations are confidential and will be reported in aggregate with no identifiable information (individual or company) attached. Please contact [email protected] with any questions.
by Fronetics | Nov 2, 2015 | Blog, Marketing, Social Media, Strategy
In mid-October, LinkedIn made some big changes: LinkedIn Groups are private and there’s a new, standalone LinkedIn Groups app for iOS users. Many LinkedIn Groups were used for the purpose of networking, research, and prospecting, however many people were misusing, and even abusing, the Group option. Rather than using groups properly, to form relationships, engage with industries that could supplement yours, and keep up with hot topics, the group option was often used for self-promotion.
The Changes
According to LinkedIn, these changes were spurred by consumer feedback. “Our research has shown that professional conversations are most effective in a private trusted space, so conversations in groups won’t be visible until you’ve joined the group. Joining a LinkedIn group now requires either an invitation or approval of your request. Our data has shown that open groups have historically attracted a larger percentage of low-quality conversations. Members-only groups have created significantly more participation and conversations than others (up to five times more), indicating that members feel more confident contributing in these types of groups.”
Some additional, prominent changes:
- Moderation: Conversations will be posted without the need for approval from a moderator, manager, or group owner, however those people can still remove off-topic conversations.
- Standard and Unlisted Groups: In an effort to simplify things for the consumer, groups will be either unlisted, meaning that they don’t show up in search results and only a manager/moderator can invite people members, or standard, meaning that groups do show up in search results and members can invite anyone with a 1st degree connection.
- Content Filtering: Filtering of spam and low-quality content to keep promotional material out of conversations.
- Subgroups: Subgroups will no longer exist to help clear up confusion. Any current subgroups will become their own, standalone groups.
- Mentions in Conversations: Like other forms of social media, the @ symbol will now be used before a name in order to reference someone and bring them into the conversation.
Other changes can be found at LinkedIn’s Help Center page.
Group Etiquette
If you’re already using groups in smart way, you’ll only see improvement from LinkedIn’s changes. Say goodbye to spam and relentless self-promotion. Groups may become more meaningful with a more exclusive approach. The people who are genuinely interested in having specific, topical conversations will. Here are some tips on how to navigate the new Groups:
-
Engage Don’t Enrage:
Keeping in mind that there’s a difference between narcissism and seeking feedback, wait a bit before you post your own blogs, articles, or other branded content. You may want a group of talented, knowledge people to review your writing, but you need to establish yourself as a valued member of the group first. Comment on and like others’ posts. Put in your time and build rapport.
-
Prudence in Posting:
When there’s a discussing going about a topic that speaks to you, you might feel anxious to jump in with a relevant article you’ve written, but consider your timing. Only after posting third-party articles and blogs, to show your support of others and breadth of knowledge, consider posting your own. When you do post your first article, it might be helpful to connect it to the groups’ influence. For example, Based on the recent, rich conversation about the engagement of Boomers and Millennials in the workplace, I gather my recent years of experience with this and wrote an article I though I’d share with you. I appreciate the fruitful conversations here that helped spur this article.
-
Connect Cautiously:
As with all etiquette, the idea isn’t to approach people with fear, but with respect. Sometimes, early on, respect can be established by being cautious in order to better understand individual and community needs and norms. Once you’re in a group, don’t be unknowingly creepy. Engage with people who might have similar interests or who you feel might be attracted to your brand. First comment on their posts, like an article, show that you’re engaged and have something to offer intellectually. Give them your thoughts before your products. Once some sort of engagement is established, then send a connection request.
The new changes to LinkedIn’s Group option is going to serve everyone well, whether you’re in marketing in or any other field. It means more meaningful engagement and less bothersome noise and chatter.
Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
Whether it is a wholesale food distributor seeking guidance on how to define and execute corporate strategy; a telematics firm needing high quality content on a consistent basis; a real estate firm looking for a marketing partner; or a supply chain firm in need of interim management, our clients rely on Fronetics to help them navigate through critical junctures, meet their toughest challenges, and take advantage of opportunities. We deliver high-impact results.
We advise and work with companies on their most critical issues and opportunities: strategy, marketing, organization, talent acquisition, performance management, and M&A support.
by Fronetics | Oct 15, 2015 | Blog, Consumer Electronics, Logistics, Marketing, Social Media, Strategy, Supply Chain
Consumers are using social media to help them make purchase decisions. An infographic by Invesp provides key details including that:
- 4 in 10 social media users have purchased an item online or in-store after sharing it or marking it as a favorite on Twitter, Facebook or Pinterest.
- 50% of those purchases take place within a week; 80% take place within 3 weeks.
- 71% of consumers are more likely to make a purchase based on social media referrals.
- Twitter is the most influential for tech purchases, and the least influential for gardening and decor.
- The top 2 ways Twitter helps solidify purchase decisions are: purchase location identification and product discovery.
A Consumer Electronics Association (CEA) study found similar results. CEA found that 24 percent of consumers who use social media say that they always or almost always refer to social media websites before they make a consumer electronics purchase. For high engagement users (13.5 or more hours per week) this increases to 65 percent.
Here’s how companies can use this information to reduce returns.
Inform
Use social media to give consumers the basic facts about your company and your product.
Educate
Use social media to educate consumers about your product. Specifically, social media can be used to educate the consumer about how the product can be used, the benefits that can be realized by the use of the product, and the ROI of the product.
Engage
Use social media to engage with consumers.
If a consumer is considering the product, use social media to answer questions the consumer has, or to address concerns. Similarly, if the customer has already purchased your product, you can use social media to answer questions the consumer has, or to address concerns.
Through the use of social media you can enable consumers to make more informed purchase decisions. Additionally, you can use social media to answer questions and better educate consumers on how to use your product thereby reduce no fault found returns.
This was originally published on Electronics Purchasing Strategies.
by Fronetics | Oct 14, 2015 | Blog, Marketing, Social Media, Strategy, Supply Chain
A study conducted by Accenture found that supply chain risk management is seen by companies as a priority. Seventy-six percent of companies who participated in the survey described supply chain risk management as important or very important, and 25 percent of respondents reported that they are planning to make increased investments of at least 20 percent in supply chain risk management in the next two years.
Social media is one place where an investment should be made.
Social media is not just for kids. Social media is not just for socializing. Social media is a business tool that can play an important role in supply chain risk management. Here are three reasons why your company should invest in social media.
News in real time
Social media is the new “newswire.” It has supplanted the AP, Dow Jones, and Bloomberg for breaking news. The earthquake in China, the Boston Marathon bombing, the death of Obama bin Laden, and the engagement of Prince William to Kate Middleton were all stories that broke on Twitter. Stories that played out over social media include the horsemeat scandal and Apple’s China supply chain sage.
When it comes to supply chain risk management, knowing what is happening in real time is vital. Whether it is learning about an earthquake that happened near your manufacturing facility, or monitoring the path and intensity of a hurricane – real time information will enable your company to make more informed and timelier decisions on how to manage or mitigate risk.
Identify emerging risks
In addition to providing timely information on events such as natural disasters and terror attacks, social media is a tool that can be used to identify additional risks to your company and supply chain. Specifically, social media can be used to identify risks such as weak links in your supply chain, missteps made by a supply chain partner, and customer concerns/dissatisfaction.
Managing and mitigate risks
A survey found that 89 percent of consumers began doing business with a competitor following a poor customer experience. The survey also found that 50 percent of consumers give a brand only one week to respond to a question before they stop doing business with them.
Social media is a great tool to provide customers with a great customer experience – fast. By engaging a dissatisfied customer over social media, listening to their concerns and addressing them – you are more likely to retain that customer and gain more customers. As the adage goes: “It is less expensive to retain a current customer than attain a new customer.”
Additionally, because social media allows for information to be distributed to a large number of people instantaneously, it is an effective tool for letting customers and partners know you are on top of an issue, or for altering them of an upcoming disruption.
When it comes to supply chain risk management communication and information is vital – social media is an effective tool to add to your company’s risk management toolkit. Get your company off the social media starting line.
This was previously published on Electronics Purchasing Strategies.
by Fronetics | Oct 7, 2015 | Blog, Marketing, Social Media, Strategy
I wrote previously about the opportunities companies within the logistics and supply chain industries can realize through social listening. I cautioned that to reap the benefits and seize the opportunities afforded by social media, companies need to use the information and intelligence gathered.
Using the information and intelligence gathered is essential. There is; however, another critical element: engagement. Engagement is a differentiator. Without engagement you are a lurker. You don’t want to be a lurker.
What is a lurker?
A lurker is someone who observes, but does not participate. If your company does not engage via established social media accounts, your company is lurking. Stop lurking. To realize the benefits of social media and social listening you need to actively engage with customers and others via social media.
What is active engagement?
How can your company actively engage with customers and other via social media? Here are some ideas:
- Ask questions
- Answer questions
- Provide clarification
- Weigh in on a discussion/topic
- Thank followers for their ideas, suggestions, and feedback
- Highlight when/how you have used customer feedback to make changes to a product or service
- Simply let people know you are listening to their comments and feedback.
Action
The information and intelligence your company can gather via social listening is immense. If you do not use what you have gathered you miss out on opportunities and revenue. The same can be said about social lurking. By not actively engaging via social media your company misses out on opportunities.
Social media can be a strategic tool – if used correctly.
This was originally published on Electronics Purchasing Strategies.
