by Elizabeth Hines | Aug 10, 2015 | Blog, Content Marketing, Marketing, Strategy
Being in the strategic advisory space, I get a lot of exposure to various business strategies, strategic plans, and sales plans, both internally to organizations and from outsiders looking to raise money or gain influence.
When it comes to strategic planning, too often there is “creative accounting.” That is, the artful creation of financials that match and make numerical sense, but have very little credibility in the real world because the important business details are left out.
Businesses spend far too much time creating spreadsheets and devote too little time paying attention to information that really matters. As a result, any plan that cannot be substantiated outside of a spreadsheet is doomed to be discounted…and so are the presenters.
Don’t get me wrong, you need to have a financial base and rock solid financial modeling in your planning efforts. It is, however, equally important to spend time on building credibility in those numbers by focusing on what interested parties need to know outside of the spreadsheets in order to make an informed decision.
I encourage clients to focus on these 4 items in order to build credibility in their financial plans and create a winning business model:
1) What is the opportunity? What the business will sell, who is buying, why are they buying, how much are they buying now, and how much and how fast will their buying increase (or decrease) and why?
2) Who are the people involved? The internal team, the external team, any outside resources or partners providing key services or important resources, contingencies for the partnerships and the switching costs involved if needed.
3) The financial context. How will interest rates, buying trends, competition, demand, and for that matter, supply shape the financials of the plan.
4) The up-side and the down-side risk. What can go right or wrong, to what extent (up or down) and how will the team or company adjust to the increased revenue opportunity as well as the opposite…the decrease in the need for the product or service. Do these risks and rewards make sense in real world scenarios?
Gone are the days where financial engineers can develop models without operational integrity. Business models that make sense financially and operationally are now in vogue…thank goodness.
Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
Whether it is a wholesale food distributor seeking guidance on how to define and execute corporate strategy; a telematics firm needing high quality content on a consistent basis; a real estate firm looking for a marketing partner; or a supply chain firm in need of interim management, our clients rely on Fronetics to help them navigate through critical junctures, meet their toughest challenges, and take advantage of opportunities. We deliver high-impact results.
We advise and work with companies on their most critical issues and opportunities: strategy, marketing, organization, talent acquisition, performance management, and M&A support.
We have deep expertise and a proven track record in a broad range of industries including: supply chain, real estate, software, and logistics.
by Fronetics | Aug 4, 2015 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Do reverse logistics companies need to focus on content marketing? Yes.
Should they use LinkedIn? Yes. Twitter? Yes. YouTube? Yes. Yes. Yes. Should they blog? Yes!
Several reverse logistics companies are already using content marketing in an effort to connect with peers and potential B2B consumers. IT Asset Disposal (ITAD) company, TradePort, has an informative blog and utilizes LinkedIn, Facebook, and Twitter. The large 3rd-party logistics (3PL) company, Unyson, utilizes the top B2B social media outlets with just under 2,000 followers on Twitter and just over 3,000 followers on LinkedIn. On the homepage of their website you can view a running tally of how much money they have saved their customers. At the time of the writing of this blog it’s at $2,055,763,398.
What the studies show:
The Content Marketing Institute reports that 8 out of 10 people identify themselves as blog readers, and 23% of all time spent online is spent on social media sites. With the rise of the blog, companies have gotten smart about how to reach their current and potential consumers. According to Forbes, many brands are moving their advertising budgets from television to online videos.
In the B2B world things are changing, too, with many executives wanting to gain information through other mediums. The Content Marketing Institute also reports that a majority (80%) of business decision-makers prefer to get information from articles rather than through advertisements.
We know that inbound marketing is effective in garnering consumers’ attention. It’s aligned with a generation of people who want to be educated about the products they’re buying and who are willing to search for those products online. Even with all of this known, it’s important to ask: what is the ROI when it comes to content marketing?
Return on Investment
In order to calculate ROI, the cost of content marketing needs to be assessed:
- salaries (if going in-house)
- marketing agency or contractor services
- additional overhead
- distribution costs
- design and publication software
After those costs have been calculated, the next step is to subtract that number from the revenue generated. The Guardian has put forth its simple content marketing ROI calculator:
(Revenue Generated – Cost of Content Marketing) / Cost of Content Marketing = ROI
According to the newspaper, “A simple calculation could say that you drove 1000 visits through a piece of content, and Google Ads would have cost £1 per click, e.g. £1000 to equal the same. If the content only cost £500, you have a saving!”
But with most seemingly simple things, there’s complexity underneath. Dig deeper and ask more questions:
- Is the money you’re spending on inbound marketing deterring other, less obvious, costs?
- Would it have cost you more through outbound marketing methods to achieve that same level of visibility than through inbound marketing solutions?
- Is inbound marketing bringing in customers or closing a deal more quickly than alternative methods (time is money, after all)?
- Is inbound marketing cutting down the need for staffing in other areas, such as support staff to manage inquiries or support calls?
Some incalculable values from inbound marketing, like consumer preferences, content intelligence, customer relationship strategies, and branding can be hard to tie to a number, but over time you will see that your ROI will become more clear to you as you generate leads, turn leads into customers, and see the result in the form of money gained (American dollars or British pounds!).
There are several ways to measure ROI. Reverse logistics will continue to grow in importance as regulations increase and the environment continues to come to the forefront as an ethical and practical issue. Content is king, so consider it, measure it, and go for it.
Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
When it comes to marketing we work with our clients to create and execute strategies that drive success and elevate their brand position within the industry. Unlike other firms, we align marketing programs with business objectives and, through a data driven approach, are able to deliver results with a targeted ROI. Our team is comprised of strategists, marketing professionals, writers, designers, and experts in social media. Together we leverage our experience to increase brand awareness, position our clients as thought leaders, drive meaningful engagement with prospects and customers, and help businesses grow.
by Fronetics | Jul 29, 2015 | Blog, Content Marketing, Leadership, Marketing, Strategy
In an interview with the Kitchn, Food Network’s Barefoot Contessa Ina Garten shared her top three secrets to hosting a successful dinner party – plan ahead, use your best stuff, and have fun building and sustaining relationships with those around you. Her focus may be food, but her advice is applicable to marketing and sales professionals. Undeniably, lead nurturing is remarkably similar to hosting a dinner party.
Using the dinner party strategy, let’s take a look at how your business can actively build relationships with prospects and advance the movement of leads through its sales funnel.
Clean house
As the host of an upcoming dinner party, it’s unlikely you’d host people in your home without first getting it in tiptop shape. The same should be true for your website, your company’s online home. As part of your preparation for a lead nurturing campaign, review your website and make any necessary modifications so that it presents the best digital representation of your business. Beyond increasing conversions, having an attractive, modern website that’s free of broken links and out of date contact information serves to establish your company’s website as a trusted resource for information.
Decide what to offer guests
Preparing a dinner party menu for a number of people requires some forethought and planning. For instance, what type of food would your guests enjoy? Do any guests have food allergies or aversions for which you need to plan? Just as you would build the menu for your dinner party, the decision about what content you’ll offer will be guided by the preferences and content needs of your leads. Create content that is relevant to your leads and make sure to identify appropriate channels of distribution in order to extract maximum value from your content.
Determine when and how you’ll serve menu items
Traditional dinner parties start with appetizers and move from one course to the next until after the dessert wine is poured. Similarly, the lead nurturing process is intended to push content to leads in a linear fashion, with the ultimate goal being that they’ll emerge as customers. Once your content “menu” is set, you’ll want to decide how you’ll serve them up to your leads. To do that, align content with where your leads happen to be in the buyer’s journey. Leads will enter and exit your lead nurturing campaign at different points, and that’s okay, just be certain that your content is relevant to leads in their specific stage. Regardless, each nurturing touch should be focused and specific and include a call to action to promote advancement in the buyer’s journey.
Create and sustain dialogue
Beyond sharing a meal, it’s likely that you’ll also take part in spirited conversation with your dinner party guests. While it’s certainly acceptable to offer up topics of discussion, your guests will not enjoy you dominating the conversation. Meaningfully adding to the conversation builds relationships not just by showing expertise, but by showing genuine interest. In other words, don’t view the lead nurturing process as a way to blast your prospects with promotional information or marketing materials; treat it as a dialogue. The best lead nurturing campaigns are designed to learn as much about your leads as you would have them learn about your company.
Say thank you
As host, at the end of the night when guests grab their coats and head toward the door, it’s polite to thank them for attending your dinner party. Extend that same courtesy to your customers and leads. Whether it’s by showing gratitude to current customers for their continued support or showing appreciation to leads for their download, saying thank you goes a long way in building connections and professional relationships.
What’s required to run a successful lead nurturing campaign is building trust and establishing relationships with prospects and leads as you develop them into customers. Most of the effort involved in hosting a dinner party happens before guests arrive, so hosts are free to enjoy interaction and conversation with guests during the party. Lead nurturing can be approached much in the same way you’d plan and execute a dinner party. Developing a thoughtful lead nurturing campaign will almost always ensure meaningful – and memorable – communication.
Want to learn more about lead nurturing? Check out these 30 tricks and tips that will change the way you nurture leads.
Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
Whether it is a wholesale food distributor seeking guidance on how to define and execute corporate strategy; a telematics firm needing high quality content on a consistent basis; a real estate firm looking for a marketing partner; or a supply chain firm in need of interim management, our clients rely on Fronetics to help them navigate through critical junctures, meet their toughest challenges, and take advantage of opportunities. We deliver high-impact results.
We advise and work with companies on their most critical issues and opportunities: strategy, marketing, organization, talent acquisition, performance management, and M&A support.
We have deep expertise and a proven track record in a broad range of industries including: supply chain, real estate, software, and logistics.
by Fronetics | Jul 8, 2015 | Blog, Content Marketing, Marketing, Social Media
By creating and distributing valuable and relevant content in a strategic and consistent manner you create demand for your products and services and drive profitable customer action. That being said, while content is king, content doesn’t go far (actually it goes nowhere) without distribution. For content to be successful for your business you need to do more than create content – you need to distribute content. Moreover, the content needs to be delivered consistently over time, at the right time, and in the right place.
Wise words by BuzzFeed’s Jonathan Perelman: “Content is king, but distribution is queen and she wears the pants.”
So how often should you distribute content via social media? While it is important to find the balance that is right for your business, here is what we have found to be effective and what we recommend:
12 to18 per day
Twitter
Business users should aim to tweet 12 to 18 times per day, not including replies and retweets. Twitter is likely the only social media network where it’s acceptable to push content out to followers with heavy frequency, but Twitter doesn’t filter users news feeds in the same way that Facebook does, so the lifespan of a tweet is only around 15 minutes. To get the most out of your content, try repurposing or repackaging it and publishing it multiple times a day. This strategy ensures your content goes farther and gains more exposure. Use social tools like HubSpot or Sprout Social to schedule posts at different times throughout the day as publishing content ahead of time frees up your time to respond and engage with users in real time.
1 time per day
Facebook
Companies generally find that posting 1 time per day is their sweet spot for most social media networks. Facebook’s algorithm determines what content is shown to each user, so it’s likely that your followers won’t see everything your business posts. Ensuring that your Facebook posts offer high quality content will work heavily in your favor as users who engage with your content are likely to see your posts with greater frequency. And your content lasts longer on Facebook; according to wisemetrics, a Facebook post reaches 75% of its potential engagement in 5 hours. A median tweet reaches this 75% mark in less than 3hrs. Be cognizant though of posting too frequently on this network; Social Bakers reviewed the Facebook posting habits of several large brands and found a correlation between increased posts (defined as more than 3 per day) and the loss of page likes.
Instagram
As with Facebook, businesses posting to Instagram should aim to publish content once per day. The caveat with Instagram is that posts shouldn’t exceed more than one per day. Unlike other wordy social networks like Facebook and Twitter, Instagram is the place for your company to convey its brand with images. A recent study by Forrester found that Instagram users were 58 times more likely to like, comment, or share a brand’s post than Facebook users and 120 times more likely than Twitter users. With more than 300 million active users, businesses that have found a way to leverage Instagram are boosting brand engagement and growing its customer base at an incredible rate, most with only one post per day.
LinkedIn
Because office workers not only take a break from their offices on weekends, but also from LinkedIn, companies should aim to post content once per day during the workweek. In fact, in a guide published by the social network itself, ideal posting frequency for businesses is 20 times per month. Beyond posts published by your company once per day, individual users from your business should be encouraged to engage frequently with peers in activities such as asking and answering questions with LinkedIn’s Group feature. To provide the most value for your LinkedIn followers, content should be less promotional, and more heavily focused on industry-wide trends and insight.
Google+
Companies tend to find that for Google+, once per day postings generate the most value. With the social network’s obvious search engine connection, user engagement on Google+ might not be as high as say, Twitter or LinkedIn, but there are anecdotal reports that maintaining active company profiles allows content to be indexed quicker on Google. Research shows five times as many people read a Google+ headline rather than the actual content, so spend some time crafting great headlines that succulently convey your company’s message.
At the end of the day, optimal posting frequency for your company rests heavily on the type of audience it wants to reach; experiment with different posting frequencies and let your own analysis be your guide. There’s a fine line between annoying your social followers and providing value. Maintaining a dynamic and fluid posting strategy will ensure that your social efforts drive followers to action, rather than drive them away.
Fronetics Strategic Advisors is a leading management consulting firm. Our firm works with companies to identify and execute strategies for growth and value creation.
Whether it is a wholesale food distributor seeking guidance on how to define and execute corporate strategy; a telematics firm needing high quality content on a consistent basis; a real estate firm looking for a marketing partner; or a supply chain firm in need of interim management, our clients rely on Fronetics to help them navigate through critical junctures, meet their toughest challenges, and take advantage of opportunities. We deliver high-impact results.
We advise and work with companies on their most critical issues and opportunities: strategy, marketing, organization, talent acquisition, performance management, and M&A support.
We have deep expertise and a proven track record in a broad range of industries including: supply chain, real estate, software, and logistics.
by Fronetics | Jun 30, 2015 | Blog, Content Marketing, Current Events, Marketing
93 percent of all online experiences begin with a search engine and 75 percent of searchers don’t move past the first page of search results. With home buyers increasingly more likely to start their purchasing research online, content marketing is a strategic way for real estate marketers to get their properties in front of more potential buyers. What’s more, home buyers are influenced by peers and their interactions with websites, mobile apps, and social networks. The opportunities created by these online interactions can be competitive advantages for real estate marketers who are prepared to take advantage of this new landscape.
Consider this case study of a leading real estate marketing firm who chose to use digital and content marketing to shake up their traditional marketing approach. After just three months of beginning a digital and content marketing program, the firm recognized significant gains in web traffic, social media engagement, and brand exposure. The firm recognized that unlike print, online mediums created opportunities for their firm to present target audiences with dynamic content. Optimizing their content and strategizing about its distribution boosted sales 37% for this real estate marketing firm in just 90 days.
Download the case study to find out how they achieved their remarkable results.
by Fronetics | Jun 29, 2015 | Blog, Content Marketing, Marketing
In real estate sales, you want people to find your properties, like what they see, and ultimately be moved to purchase. In other words, you want to attract visitors, convert visitors to leads, and convert leads to deals. Innovative luxury real estate firms are finding ways to leverage digital tools to guide more buyers down that path to purchase.
Without a doubt, luxury real estate buyers are a diverse bunch. “One day I have to know all about feng shui, and the next I have to be able to talk to a pig farmer from Iowa,” says one luxury real estate sales executive. “I’m like a chameleon.” And luxury buyers are trending even more heterogeneous – both geographically and demographically. What’s more, they are more connected than ever before due to the proliferation of digital technologies that enable buyers and properties to connect with one another in new and different ways. It’s clear that technology is a strategic way for properties to get in front of more potential buyers; moreover, it creates competitive opportunities for luxury real estate firms that are prepared to adapt to this new landscape.
Many luxury real estate firms are already using digital and social media to carry the lifestyle brand they’ve built around their properties into the online world. With the use of inbound marketing – think of it as the intersection of valuable content, social media, and lead generation – they are creating new virtual “touch points” to connect with affluent, hyper-connected luxury buyers.
What we know about luxury buyers is that they are likely to do purchasing research online; they are influenced by peers and their interactions with websites, mobile apps, and social networks. We also know that 93 percent of all online experiences begin with a search engine, and that 75 percent of searchers don’t move past the first page of search results. Through publishing relevant, quality content, inbound marketing gives luxury real estate marketers the tools needed to make certain their properties are being found online.
According to Sprout Social’s Consumer Engagement Index, which ranks industries by which ones receive the most engagement from customers on social media, the real estate industry is second overall in terms of inbound engagement relative to audience size. But how exactly, are real estate firms using inbound marketing to sell luxury properties? The majority of real estate firms, through the use of social media and blogs, are seeking to draw visitors to a property’s website. Others are putting social media to use for functional purposes such as communicating real-time updates to potential buyers about project timelines or changes in sales office hours.
Of their recent inbound marketing efforts, the New York City-based Corcoran Real Estate Group says they have realized significant benefits. A spokesperson for the company says, “The main thing we’ve seen is that the quality of the referral traffic back into our main website has significantly improved. And not only are we seeing more traffic coming in, but visitors coming in from social media sites are staying longer and looking at more things — something we had also seen with search engines, but not in such large numbers.”
Corcoran isn’t alone in their use of emergent technology and social media strategy to ensure maximum exposure for their luxury properties. Long & Foster’s Luxury Homes e-magazine showcases luxury properties through an extensive online campaign targeting luxury clients. The online campaign drives traffic to the e-book and the website. Similarly, residential homebuilder Polygon Homes currently connects their available luxury properties to over 6,000 people through a multitude of social media platforms. The company’s social followers are linked to relevant articles, outside press coverage, and traditional marketing resources that serve to build on the lifestyle brand of each property.
Real estate firms are also recognizing value in blog content as way to attract visitors and nurture leads. For example, One Riverside Park, a newly-constructed New York City building with luxury condo units for sale, uses their blog to highlight not only their property, but also additional relevant information such as neighborhood amenities, seasonal local weather, and area restaurants.
Boston is experiencing a substantial upsurge in construction of high-end luxury residential units. The Boston Globe reports that “more than 8,000 luxury residential units are expected to be built in Boston during the next three years, doubling the supply of units built in large, luxury complexes since 1960.” And local real estate firms are using inbound marketing to sell those luxury units. Seventy percent of the luxury units at the 60-story Millennium Tower under construction in Boston’s Downtown Crossing neighborhood have been sold. Millennium Partners, the firm responsible for the marketing and sales of the luxury units, has embraced inbound marketing as part of their overall marketing strategy. The firm currently has over 13,500 likes from users on social media. Millennium Tower’s Facebook page not only shares construction progress, sales information, and related press coverage, but neighborhood amenities, industry trends, and an array of visual content that’s more often than not shared widely by followers.
Beyond increased prospect engagement and driving more traffic to their websites, other firms are using inbound marketing as a way to gauge market reception of traditional print marketing materials and the general perception of properties; knowing what resonates online through focus group-like participation is valuable information that marketers are finding bolster their offline marketing efforts. In that same vein, while real estate marketers are realizing value from creating and sharing content, they’re also recognizing the importance of analytics and measurement.
Real estate marketers are using inbound marketing metrics to determine what type of content is inspiring current customers and pulling in new leads. These firms are looking at how their online numbers compare daily, weekly, and monthly and planning content accordingly. Specifically, they’re monitoring measurements like page views, video views, document views, content downloads, and social conversations. They’re examining how sales are impacted by social media and digital content by tracking metrics such as referrals from Facebook, Twitter, Pinterest. Knowing all of these metrics allows for a more nimble real estate marketing strategy– one that’s able to rapidly adapt and engage potential buyers in real-time.
Inbound marketing is a new approach to an old strategy – one that’s putting real estate marketers in charge of the way potential buyers interact with their properties. These marketers are guiding prospects down the road of purchase through lead generation campaigns – capturing emails and other contact information through blog subscriptions and form completions for content downloads. They’re strengthening branding efforts for their properties by building robust online social communities and employing previously untapped sources of referrals. Real estate marketers who use inbound marketing are seeing their properties rank higher in search engine results pages, experiencing a steady increase in their website visitors, and increasing conversion rates of leads and sales. Taking into consideration the changing demographics and increased digital connectedness of luxury real estate buyers, firms that seek to broaden the reach of their marketing efforts through new and emergent technologies will aggressively position themselves as strong competitors in an increasingly competitive luxury property market.
