by Fronetics | Jun 11, 2019 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
An effective social media strategy requires data. Here are our 10 favorite social media analytics tools to empower you with insights that will boost your social media game.
Highlights:
- Hootsuite and Sprout Social are all-around social media management tools that offer analytics.
- Google Analytics is an overall powerhouse tool to track the performance of all your digital assets.
- Newcomers to the list include Awario, Squarelovin, Keyhole, and image analytics tool PixL.
At Fronetics, we believe in a data-driven approach to digital marketing. A solid analytical framework has the potential to offer insights that will shape and refine your strategies, increasing your ability to generate, nurture, and convert leads. We’ve pulled together 10 of the best social media analytics tools to help you determine what’s working and what’s not — and to empower you to develop a data-driven strategy.
Our 10 favorite social media analytics tools
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1) Hootsuite
There are so many tools out there, and our internal list of the best social media analytics tools often shifts. But there are a few platforms that always make the list, and Hootsuite is one of them. It’s one of the most popular social media management tools for a reason – it’s a powerhouse that can manage tasks from scheduling social media publishing to measuring social media ROI.
Hootsuite gives you key metrics from Twitter, Facebook, and Instagram with audience and post insights, as well as performance data. It packages all the data in approachable charts and graphs. One of our favorite features is the AutoSchedule tool, which lets Hootsuite determine the optimal time to post or tweet based on when similar content performed well in the past.
2) Google Analytics
Another of our perennial favorites, Google Analytics is a robust platform that can provide deep and detailed insights into how your audience is interacting with your digital assets, including social media. This is one of the best social media analytics tools out there, and we’ve written extensively about how to get the most out of it.
For social media analytics, we particularly recommend three custom reports: Best Days to Post on Social Media, Best Time to Post on Social Media, and the Social Media Traffic by Date and Hour. These three reports offer real-time data, along with the in-depth insight you need to help your business optimize its social media strategy.
3) Awario
Awario analyzes online mentions of your business and gives you statistics on mention growth, reach, mentions’ languages and locations, mention sentiment, and where on the web mentions are occurring. We particularly appreciate that the tool also identifies social media users who have used your keywords and provides you with a list of social media influencers in your specific area.
Benchmarking your social media marketing strategy against your competitors is key to understanding how you’re doing. Awario lets you create alerts for your main competitors and offers you a step-by-step comparison of your social media performance against theirs.
4) Snaplytics
While all-inclusive tools like Hootsuite and Google Analytics are excellent for evaluating your overall social media strategy, we also recommend a few tools that focus on specific platforms. Snaplytics hones in on Instagram and Snapchat, including offering insights on Instagram Stories.
For both networks, Snaplytics shows you which acquisition methods are performing best for your business, as well as what precipitates rises and falls in engagement levels. Snapchat can be a tricky platform for brands, and Snaplytics provides the kinds of insights you need to make inroads on this millennial-dominated network.
5) Squarelovin
We’ve written extensively about how supply chain companies can make the most of Instagram and Instagram Stories. Squarelovin is an analytics tool specifically for Instagram that provides you with the data you need to optimize your strategy. It tracks likes and followers, reviews post performance, and measures overall profile engagement.
One of the best social media analytics tools for Instagram out there, Squarelovin highlights the best times to post, ideal filters to use, and most popular hashtags. It also gives you a history of engagement with your posts, broken down by hour.
6) Keyhole
This social media monitoring tool offers up deep analytics for Twitter and Instagram. Keyhole will show you the total number of posts that include your target keywords, as well as how mention volume has changed over time. It displays engagement data, hashtag usage trends, sentiment metrics, and reach statistics.
Influencers are key on Instagram and Twitter, and influencer marketing should be part of your social media strategy. Keyhole provides insights into influencers and trends in your specific niche, along with audience demographics and locations.
7) Union Metrics
Union Metrics analyzes a range of metrics from Twitter, Facebook, and Instagram. Like Hootsuite, it lets you know which content is performing best across each platform, the times when your audience is most active throughout the day, and who your key influencers are.
What really sets Union Metrics apart is in its potential for optimizing content creation. The tool goes above and beyond by tracking relevant trends to help you generate ideas for new content, based on hard performance data.
8) Sprout Social
Sprout Social is probably Hootsuite’s biggest competitor, and it’s another of our frequent favorites. Like Hootsuite, it’s an all-around social media management tool that provides key analytics as well. It measures performance and engagement across Facebook, Instagram, LinkedIn, and Twitter and benchmarks your data against competitors.
Sprout Social also helps you identify your highest performing content and determine why it has performed well. It can also show you how your paid ads are performing through a comparison of paid versus organic impressions and followers gained.
9) Sotrender
This formidable social media analytics tool shows you where conversations about your brand are happening, which of your content performs best, and how your audience engages with your social media content. Sotrender analyzes Twitter, YouTube, Facebook, and Instagram and makes it easy for you to benchmark your efforts against your competitors.
We like any tool that not only offers data but gives you advice for improving your strategy. Sotrender offers customized tips on where your marketing strategy needs improvement, based on the analysis it performs.
10) Scraawl PixL
As the internet, and social media in particular, becomes more visual, experts have pointed to a dearth of analytics tools with the capability to perform rich analysis on images. Scraawl PixL is a relatively new kid on the block, and it’s attempting to fill the void when it comes to image-based analytics.
This high-fidelity, cloud-based video and image processing exploitation tool offers an easy-to-use interface, as well as workflows for analyzing video and image data from online digital platforms. It relies on machine learning-based algorithms that enable face detection and recognition as well as object detection, tracking, and classification.
What are your favorite social media analytics tools?
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by Fronetics | Jun 6, 2019 | Blog, Content Marketing, Leadership, Logistics, Marketing, Supply Chain
Here are 5 books for supply chain professionals to gain insights about the industry and leadership practices.
Highlights:
- There’s no substitute for the in-depth analysis and explanation made possible by the long-format of a book.
- Leadership and professional growth means learning from the perspectives and insights of others.
- This year’s list includes works by Richard J. Sherman, Steven Bowen, and Edward H. Frazelle.
There’s no question that we live in a digital age, with information on almost any topic quickly accessible at our fingertips. But even in this age of short soundbites and reductively simplistic explanations, there’s no substitute for the value of sustained analysis and critical insight. To that point, we’ve put together a list of five books for supply chain professionals.
[bctt tweet=”Being your best professional self means learning from the successes, failures, and insights of others.” username=”Fronetics”]
The supply chain leaders and analysts whose books are on this list each bring unique skills, perspectives, and approaches to the table. Being your best professional self means learning from the successes, failures, and insights of others. Add these five books to your summer reading list, and let us know how they make an impact on your professional life.
5 books for supply chain professionals
1) Strategic Supply Chain Management: The Five Core Disciplines for Top Performance, Second Edition
Co-authored by Shoshanah Cohen and Joseph Roussel, this classic guide to supply chain strategy has been re-created to help business leaders gain an advantage in today’s volatile, globalized arena. The global landscape has changed dramatically since the first edition of Strategic Supply Chain Management established itself as the authority on creating value and achieving competitive advantage from the supply chain.
This second edition is your answer to gaining a strategic advantage in the face of these challenges. Drawing on dozens of new company examples as well as cutting-edge benchmarking research, it shows you how to make your supply chains more agile, flexible, and resilient.
2) Supply Chain Transformation: Practical Roadmap to Best Practice Results
Much is being written about global supply chain and sourcing options emerging in today’s marketplace. Transforming supply chain management to achieve operational excellence is a mandate for many companies globally. Supply Chain Transformation, written by Richard J. Sherman, walks you through this potentially difficult process and gets you started on the journey.
Much more than just a how-to book, it’s a why-to book that is as compelling for any business person as it is for supply chain management professionals. This book provides an invaluable road map to companies looking to transform their supply chains and organizations to achieve best practice results, beginning with guidance on how to make the case for change. Change is inevitable; growth is optional.
3) Total Value Optimization: Transforming Your Global Supply Chain into a Competitive Weapon
Today’s corporate leaders are under increasing pressure to deliver differentiated, lasting performance, fast. New business models are continuously cropping up, with competitors becoming more numerous, more formidable, and more global. This puts profitability at risk as whole supply chains shift in industries.
Steven Bowen provides a clear pathway to transforming supply chains into the ultimate competitive weapons. Bowen’s method, which he calls Total Value Optimization, places customer value at the heart of the business-model, through a demand-driven digital supply chain. Grounded in data analytics, Total Value Optimization is essential for companies looking to survive and thrive in today’s fast-paced and ever-changing business environment.
4) Designing and Managing the Supply Chain – Third Edition
Designing and Managing the Supply Chain provides state-of-the-art models, concepts, and solution methods that are important for the design, control, operation, and management of supply chain systems. In particular, authors David Simchi-Levi, Philip Kaminsky, and Edith Simchi-Levi attempt to convey the intuition behind many key supply chain concepts and to provide simple techniques that can be used to analyze various aspects of the supply chain.
Topical coverage reflects the authors’ desire to introduce readers to those aspects of supply chain management that are critical to the success of a business. Although many essential supply chain management issues are interrelated, the authors strive to make each chapter as self-contained as possible, so that the reader can refer directly to chapters covering topics of interest.
5) Supply Chain Strategy, Second Edition: Unleash the Power of Business Integration to Maximize Financial, Service, and Operations Performance
The industry standard in supply chain management, Supply Chain Strategy’s Second Edition is fully revised and updated to provide today’s logistics solutions. The proven pillars of success in logistics and supply chain management introduced in the first edition of Supply Chain Strategy now guide the supply chains of many of the world’s most successful organizations.
Written by Edward H. Frazelle, Supply Chain Strategy includes up-to-date case studies showing how some of the world’s most successful companies meet supply chain goals and helps you overcome your own challenges with the latest supply chain innovations, including big-data analytics, supply chain command and control centers, large-scale supply chain optimization, integrated supply chain planning, and real-time global supply chain visibility.
Bonus read: “First: Sandra Day O’Connor”
No, Evan Thomas’ bio of Justice Sandra Day O’Connor doesn’t specifically relate to the supply chain. But if you’re looking for inspiring reading on leadership, overcoming adversity, and empowering women in the workplace, this newly released biography of the first female Supreme Court Justice is an excellent read.
What books for supply chain professionals have you read recently?
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by Fronetics | Jun 5, 2019 | Blog, Content Marketing, Logistics, Marketing, Robotics & Automation, Social Media, Supply Chain
When it comes to digital marketing, social media is here to stay. Here’s our four-step guide to leveraging social media for the robotics industry.
Highlights:
- Having a documented strategy is key to reap the benefits of social media marketing.
- Define your audience and establish concrete goals for social media campaigns.
- Set metrics and use data to adjust your strategy consistently over the long term.
The demand for high-performance robotic systems is growing steadily and showing no signs of slowing down. In fact, New Equipment Digest predicts that the robotics vertical within the materials-handling-equipment sector will grow by over 8%, reaching $20 billion by the year 2024. To capture the benefits of the sector’s growth, robotics companies need to invest in digital marketing. Social media for the robotics industry holds tremendous potential — if it’s leveraged properly.
In our work with clients across various verticals in the supply chain, including robotics, we frequently hear that they have been skeptical about the potential of B2B social media use. While social media management does require time and resources, robotics companies should absolutely be reaping the benefits of social media marketing.
Read on for tips on how to create a strategy and leverage social media for the robotics industry.
4 steps to developing a strategy for social media for the robotics industry
1) Define your audience.
For supply chain companies, one of the biggest predictors of success in a social media marketing campaign is a clearly documented strategy. A big part of that is defining your target audience. Chances are, you have some target buyer personas already. Keep these top of mind as you create your social media strategy.
What are the unique needs and challenges faced by your audience? Where do they go online for information? What are their goals? What do they value from you? The more you ask and answer questions about your audience, the better positioned you are to create a strong and effective social media strategy.
2) Determine your goals.
Next, consider what your goals are on social media. You’d be surprised how often this step gets skipped. Marketers are often pressed for time or resources and think of social media marketing itself as a goal, rather than defining specific, measurable objectives for their social media campaigns.
[bctt tweet=”When it comes to social media for the robotics industry, common goals often include increasing brand awareness and authority, generating leads, or establishing thought leadership.” username=”Fronetics”]
When it comes to social media for the robotics industry, common goals often include increasing brand awareness and authority, generating leads, or establishing thought leadership. But before you embark on a social media strategy, consider what your company specifically needs to achieve.
3) Define your metrics.
One of the best things about having documented goals for your social media strategy is that it helps you define what metrics you should be using to track your progress toward those goals. Measuring social media ROI is no easy task, but there are plenty of tools and strategies that can help. While your full list of metrics will be determined by the goals you set, robotics companies should be tracking at least these four metrics:
- Where traffic is coming from
- Revenue derived from posts
- Visitor behavior on your site
- Social media conversions
In addition to the analytics tools offered by social media platforms like Facebook, Twitter, Instagram, and LinkedIn, Google Analytics can give you a bird’s eye view of your social media efforts, as well as delving into detail on the metrics that matter most to you. For more, be sure to check out our guide to getting the most out of Google Analytics.
4) Choose your platforms.
Not all social media platforms are created equal. When it comes time to choose your social media platforms and create a strategy for each, it’s important for robotics companies to consider where their audience spends their time online (see step 1).
As you identify what social media channels are the best fit for your company, keep in mind that the characteristics of each platform should inform what content and how often you should be posting. Twitter, for example, lends itself to short-form, pithy content or links and frequent posting, while a more visual platform like Instagram only requires 1-2 posts per day.
Going forward: using your metrics to stay agile
Once your strategy is established, you can simply put it into place, start posting content, and forget about it, right? Wrong. Effective use of social media for the robotics industry requires ongoing evaluation and adjustment.
If you’ve defined the right metrics to track, the data you collect should help you determine where your efforts are successful and where your methods need to be adjusted. As you refine your strategy and learn the needs and preferences of your target audience, you’ll find that social media is an extremely effective tool for capturing leads, broadening your brand’s reach, and building your reputation.
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by Fronetics | May 29, 2019 | Blog, Content Marketing, Data/Analytics, Marketing
These Google Analytics reports are crucial to understanding the visitors who are browsing your website and how you are more likely to get them to convert.
Highlights:
- Audience reports tell you who is visiting your website.
- Acquisition reports convey how are users getting to your website.
- Behavior reports show what visitors are doing on your website.
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Your website is your best opportunity to convert digital prospects into leads. But how can you learn who is browsing your website and what they are doing while they’re there? Most importantly, how can you get more of them to convert? Here’s where tools like Google Analytics can help.
Google Analytics is one of if not THE most comprehensive analytics tools available to digital marketers. But it can be very overwhelming if you don’t know how to navigate it. So, we’ve come up with the 3 Google Analytics reports you should be running if you want to understand how to get more visitors to convert on your website.
But, first, let’s start with the basics.
Understanding Google Analytics
At a fundamental level, Google Analytics helps you understand and make decisions based on the traffic that comes to your website. This free tool is a powerhouse that uses a JavaScript code to collect data surrounding how users interact with your website. It then processes that data and generates customizable reports for you within the platform.
[bctt tweet=”This free tool is a powerhouse that uses a JavaScript code to collect data surrounding how users interact with your website. It then processes that data and generates customizable reports for you within the platform.” username=”Fronetics”]
I should say: the data you gain from Google Analytics is all the richer if you begin by setting up Goals on the platform. This way, Google Analytics can go to work for you, measuring how well your website is fulfilling your specific objectives. If you start by properly setting and configuring your goals, Google Analytics can provide you with critical information that’s specific to your strategy. Of course, you can always add to or adjust your goals, as you collect data.
Getting the most out of Google Analytics can empower you to make improvements to your website based on the data it collects for you. The more information you have about your site and its traffic, the more you can make adjustments to meet your objectives. Furthermore, the insights you gain from your metrics can help shape future objectives, to improve user experience on your site.
3 Google Analytics reports that are key to getting the most out of the platform
Using Google Analytics, you can gain insight into some of the most important questions surrounding user engagement with your website. In particular, these 3 reports are helpful in getting the most useful data for understanding lead conversion opportunities:
- Audience reports: Who is visiting your website?
- Acquisition reports: How are users getting to your website?
- Behavior reports: What are website visitors doing on your website?
Here’s what you need to know about each report.
1) Audience reports
As you create and publish content on your website, you need to know who’s reading/watching/viewing/listening to it. With Google Analytics, you can get information about your audience such as age, location, gender, interests, and other behavior.
As users are increasingly engaging with websites on mobile devices, we often encourage clients to monitor the Mobile report as well as other audience demographics. This report shows you what percentage of your audience comes from a mobile device, as compared to a desktop or tablet. You need this information, particularly because mobile device users tend to have different behavior and goals from those on desktops. If your traffic is heavily mobile, your site needs to be optimized for these visitors.
We also encourage clients to make use of Google Analytics’ audience benchmarking reports. These reports allow you to compare your results with aggregated industry data, giving you the context you need to set targets. Benchmarking can also give you insights into industry-wide trends and help you determine how you’re doing as compared to your competitors.
2) Acquisition reports
Knowing how visitors are getting to your website will empower you not only to improve your site, but to make strategic decisions surrounding your other digital channels. Google Analytics offers acquisition reports that provide insight into where your visitors originated from. Users may be finding your website through search engines, social networks, website referrals, and more.
Use the Acquisition Overview to get a quick overview of the top channels that are funneling visitors to your website. You can also see associated acquisition, behavior, and conversion details for each of these channels. If you have your Google Analytics Goals in place, the Acquisitions Overview report will display how well each channel is driving conversions.
Next, take a deeper dive in the Channels section, which gives you rich information about each of your channels. For example, if you click on the “Organic Search” channels, Google Analytics takes you to the Keywords report, which lets you know how you’re faring with specific search queries. Clicking the “Direct” channel will take you to the top landing pages for direct site visitors, and “Social” shows you your top-referring social networks.
3) Behavior reports
Once visitors are on your site, what are they doing there? If you’re getting the most out of Google Analytics, you can see how visitors move through your site and interact with your content – and, in turn, you can be strategic about optimizing your website for conversions.
Start with the Behavior Overview. Here, you’ll find a graph of the amount of traffic your website receives, as well as additional metrics such as Pageviews, Average Time on Page, Bounce Rate, and more.
For more insight, the Behavior Flow report shows you the path users typically take on your website. You can see the first page they view, all the way to the final page they typically visit before exiting your site. Here, you’re getting a visual of how long visitors stay on your website — and learn a bit about why they leave.
The bottom line: Google Analytics reports help you optimize your website
Data empowers you to make informed decisions and tailor your strategies to meet your objectives. Not only that, data can help you determine your objectives in the first place. Google Analytics is perhaps the most robust tool out there for gathering information and insights into essentially every aspect of your website. Make sure you’re making use of it.
What Google Analytics reports have you found most helpful?
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by Fronetics | May 23, 2019 | Blog, Content Marketing, Marketing
Measuring brand awareness is a notoriously difficult task. Here are our favorite tools to help you refine your efforts.
Highlights:
- Tools for measuring brand awareness fall into two categories: social analytics tools and social mention tools.
- Our top 3 social analytics tools: Qualtrics, Ahrefs, and Brandwatch.
- Our top 3 social mentions tools: Netvibes, Mention, and Buffer Reply.
We often hear from our clients that measuring brand awareness is one of the slipperiest tasks when it comes to digital marketing. It’s a notoriously difficult marketing element to track, and not having an accurate picture can also make it difficult to evaluate the success of your overall digital marketing efforts, as well as to calculate ROI.
Luckily, there are tools that can help. Broadly, these tools for measuring brand awareness fall into two categories: social analytics tools and social mention tools.
- Social analytics tools are designed to help you determine the times your actions get the most engagement, as well as more detailed user demographics and interactions with your brand.
- Social mention tools track overall mentions for your brand, letting you see everywhere your brand has been mentioned and helping you determine which platforms are performing best for your content.
Here are our top three favorite tools in each category for measuring brand awareness.
Top 3 social analytics tools for measuring brand awareness
1) Qualtrics
Qualtrics boasts that it is “software to help turn customers into fanatics, products into obsessions, employees into ambassadors, and brands into religions.” While supply chain companies will likely raise an eyebrow at such lofty claims, this tool really has the potential to perform for B2B customers. Ideal for complex supply chain business, Qualtrics offers a variety of tools that measure buyer experience, brand experience, product experience, and employee experience.
2) Ahrefs
Ahrefs isn’t exactly a new kid on the block when it comes to measuring brand awareness. The company started in 2011, and has continued to update and add new features regularly, keeping it on the cutting edge of SEO tools. It’s one of the best backlink analysis tools available. Perfect for just about any business, the platform notably helps you analyze why your competitors are ranking in particular areas and what you can do to outrank them.
3) Brandwatch
Some of the most successful brands in the world have been empowered by Brandwatch, which is arguably the leader in social intelligence. The robust analytics features include insights within millions of online conversations, as well as optimized target influencer and other paid social campaigns. It also boasts its Vizia platform, which shares insights with decision-makers throughout your organization, promoting aligned efforts.
Top 3 social mention tools for measuring brand awareness
1) Netvibes
Netvibes lets you easily monitor all your digital assets, as well as customize them based on the insights it provides. Not only can you follow your social networks for brand mentions, you can create alerts for breaking news or publications on key topics. Additionally, you can gain valuable insights by filtering your mentions by author, date, location, language, company, and even more.
2) Mention
Mention lets you monitor your campaigns anywhere online, and “scour the web, social media, and more for powerful market insights.” The platform offers real-time monitoring, letting you get live updates as you launch a campaign, for example. You can create custom insights, involving everything from social media, forums, blogs, and virtually every bit of the web.
3) Buffer Reply
We’re including Buffer Reply because it’s unusual in its focus. While other tools give you access to all your mentions on the web, Buffer Reply lets you hone in on a specific target client or demographic. The platform shows you everything you need to know about the client you’re talking to, each time they’ve mentioned or interacted with your brand. We recommend using it in conjunction with a broader tool like Google Alerts.
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by Fronetics | May 22, 2019 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Social listening describes the process of scanning online platforms to find the sentiment around your brand. Here are 4 ways that social listening can boost SEO.
Highlights:
- Social listening describes the process of scanning social media platforms, blogs, news websites and other digital forums to find the mention of any keywords.
- Regularly monitoring the sentiment around your brand through social listening can help prevent a problem before it blows up.
- Track your organic brand mentions and use that information to create a strategy about how to grow brand awareness.
Video transcript:
This is Elizabeth Hines. I’m the Creative Director at Fronetics, and today we’re talking about four ways social listening can boost your SEO.
Social listening describes the process of scanning social media platforms, blogs, news websites and other digital forums to find the mention of any keywords. In particular the name of your company or your CEO for example, to figure out the general sentiment around your company and your people. We used to use social listening mainly for social media marketing, but it can also be a really effective search engine optimization tool if you do it properly. So here are four ways social listening can boost your SEO.
1. Learn if your backlinks are coming from spammy websites
Backlinks from spammy or untrustworthy websites can negatively impact your search ranking. So a Google executive recently noted that this is just a normal part of being on the web and really you shouldn’t worry that much about it. But the one exception would be if there’s some kind of dedicated activity from a competitor, for example, buying up a lot of links and trying to ruin your search ranking. In this instance you should consider disavowing them and using social listening to figure that out.
2. Find guest blogging opportunities
One of the greatest benefits of social media is the opportunity to network with your industry peers and social influencers. Building relationships with reputable businesses and people could be a gateway to guest blogging, which is one of the most sound and effective ways to build your reputation with search engines, not to mention the people that follow those peer sites and influencers.
3. Monitor your brands reputation
Mistakes happen and even companies with the best intentions will sometimes suffer from a social media crisis. So regularly monitoring the sentiment around your brand through social listening can help prevent a problem before it blows up, goes viral or at least is big enough for Google’s algorithm to down rank you for providing a poor user experience.
4. Grow brand mentions
Now a lot of people will tell you to use social listening to find linkless backlinks, which are websites that mention your content but don’t provide a hyperlink to your site. Then you should reach out to those people and see if they’ll add that link in. But in my opinion, this is an enormous waste of time. We’re seeing that linkless backlinks are becoming equally as important as regular backlinks for search engine optimization. So instead, I encourage you to use that time and energy to track your organic brand mentions and use that information to create a strategy about how to grow more. For example did you say something on Reddit that got lots of attention? Well, you should do more of that.
For more tips like these, check out our blog at fronetics.com.
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