by Fronetics | Oct 1, 2019 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Consumers are more likely to trust content generated by their peers, which means higher conversion rates at a lower cost for your brand. Is your brand benefitting from user generated content?
Highlights:
- User generated content is content created by users of a specific brand or on a specific platform.
- Images and video of real people using your products or talking about your services will create trust and loyalty for your brand.
- Don’t be afraid to engage with your audiences over social media, respond to comments, and answer questions.
Video transcript:
I’m Katie Russell, a marketing strategist here at Fronetics, and today I wanted to talk to you about user generated content. Also known as UGC, user generated content is one of the hottest topics in digital marketing right now, but there are many businesses that don’t know how to use this tool to their advantage.
Let’s start with the basics.
What is UGC?
User generated content is content created by users of a specific brand or on a specific platform. It’s highly effective and comes at little or no cost to your business.
With that said, a lot can qualify as UGC including: comments on your blog, testimonials on your website, social media posts, blog articles, videos, Instagram stories, The list goes on and on. What it comes down to is that UGC is really any form of content that comes from a customer or a user.
So, what are the benefits of UGC?
Authenticity
We know that consumers are more likely to trust content generated by their peers, which means higher conversion rates at a lower cost for your brand. This also means the content is authentic and genuine reviews from buyers. Does it get any better than that?
Inexpensive
Since your brand is not generating the content, you don’t have to invest in the time and resources to create it.
What’s hot in UGC right now?
Visual content
Visual content is by far the most popular among audiences, so visual UGC is a no brainer. Images and video of real people using your products or talking about your services will create trust and loyalty for your brand.
Snackable content
We all know that the attention span for content is extremely short these days. When reposting UGC, focus on short, funny and positive content. Content that leaves users feeling informed and entertained will perform best for your brand.
Enlisting influencers
Whether it’s a famous celebrity or a micro-influencer that’s respected within your industry, brands involving influential people in their marketing campaigns can expect higher ROI from UGC.
Don’t forget to follow-up
Once you’ve grabbed the attention of your community with a successful UGC campaign, it’s up to you to capitalize on the momentum. Don’t be afraid to engage with your audiences over social media, respond to comments, answer questions. Have questions about starting a UGC campaign as a part of your digital marketing strategy? Visit us at fronetics.com.
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by Fronetics | Sep 5, 2019 | Blog, Logistics, Marketing, Social Media, Supply Chain
Instagram Stories offers paid advertising delivering targeted content to B2B buyers and building brand awareness with potential customers.
Highlights:
- As the number of people using stories has grown, so has the number of businesses using the format to connect with their audiences on social media.
- As more people browse Stories, you can show your ad to the maximum number of people possible using this format.
- You can get more eyes on your video content by posting videos on Instagram Stories.
Video transcript:
I’m Elizabeth Hines from Fronetics and today’s topic is paid advertisements on Instagram Stories.
Instagram Stories are the latest social media trend. As the number of people using stories has grown, so has the number of businesses using the format to connect with their audiences on social media.
Story ads represent an alternative to News Feed ads, which, though still effective, had lost a bit of novelty. Here are 3 reasons to start using Instagram Story ads:
1) Brand reach: As more people browse Stories, you can show your ad to the maximum number of people possible using this format.
2) Traffic and conversions: Send more people to your website, where they can convert to a lead.
3) Video views: Stories are a great platform for video. You can get more eyes on your video content by using it in this channel.
The rise in popularity of Instagram Story Ads tells an interesting, ahem…story. People are interacting more and more meaningfully with brands on their mobile devices and they increasingly want to do so in a format that is easy, convenient, and engaging.
If you want help setting up your Instagram Ads, visit us at fronetics.com to learn more.
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by Fronetics | Sep 3, 2019 | Blog, Current Events, Logistics, Supply Chain
The long-rumored launch of an Amazon logistics service is unlikely to be rumor much longer. Here’s what 3PLs need to know.
Highlights:
- Amazon recently invited select shippers to use a service called Amazon Shipping.
- The retail giant boasts a global logistics footprint that covers 243.5 million square feet – and counting.
- Amazon’s hiring plans offer insights into its plans for logistics services.
Rumors of an Amazon logistics service have been swirling for nearly two years. In February 2018, the Wall Street Journal predicted that Amazon was planning to launch a “delivery service that would vie with FedEx, UPS.”
In April of this year, Amazon re-stoked discussion of its long-rumored logistics service by inviting select shippers in three major U.S. cities to use a service called Amazon Shipping. While more recent reports indicate that this Amazon logistics service may not be attractive to all shippers, it’s time to consider the possibility that Amazon is about to become a player in the logistics sector.
The growth of Amazon Logistics
Shortly before the April 2019 reports surfaced, Amstrong & Associates Inc., a logistics industry research and consulting firm, published a detailed report on Amazon Logistics. Summing up the report’s conclusions, A&A President Evan Armstrong said, “Amazon is acting increasingly like a 3PL.”
Armstrong’s report estimates that Amazon provides logistics services for 12% of B2C shipments worldwide, noting that third-party sellers account for more than half of all units sold through the Amazon platform. Eytan Buchman, vice president of marketing at Freightos, points to Amazon’s massive logistics footprint at 243.5 million square feet.
The network of warehouses and distribution centers that make up Amazon Logistics comprises 386 facilities in the U.S. alone. That includes 159 fulfillment centers, 47 inbound and outbound sortation hubs, 52 Prime Now hubs, and 115 local delivery stations, according to data compiled by Montreal-based research firm MWPVL International.
Amazon CEO Jeff Bezos has often emphasized the importance of “how fast [a product] will ship or be available for pickup,” as in his 2017 letter to shareholders. As evidence of Amazon’s focus on logistics, Buchman points to the company’s 2018 competition assessment, identifying “companies that provide fulfillment and logistics services for themselves” as competition.
Yet experts remain divided when it comes to labeling Amazon outright as a 3PL. Armstrong, for example, doesn’t place Amazon in the same category as 3PLs because logistics “is just part of their business.” On the other hand, Satish Jindel of SJ Consulting Group estimates that Amazon generated $42.5 billion in gross revenue from logistics services worldwide in 2018, making it the world’s leading 3PL.
Hiring plans for Amazon Logistics
In doing a deep dive into the nearly 17,700 full-time vacancies listed on Amazon’s website, Buchman formed some interesting insights into Amazon’s plans. Here are the key points he found:
- 920 (or 5%) of the 17,700 jobs listed are in the logistics and transportation sector.
- About half of these logistics and transportation jobs are in the U.S.
- More than half of the vacancies require at least 4 years’ experience.
- More than 10% require at least 7 years’ experience.
- 14 jobs require more than 10 years’ experience.
Based on his analysis, Buchman believes that it’s “clear exactly where the company is moving – cross-border trade and international logistics, while improving courier delivery.”
What does Amazon Logistics mean for the sector?
The Amazon effect is the subject of much discussion, speculation, and anxiety for manufacturers and distributors, and Amazon Logistics is no exception. Other 3PLs, such as FedEx, have publicly insisted that Amazon poses no threat – despite statements to the contrary from Wall Street analysts.
In contemplating where Amazon logistics leaves other 3PLs, Buchman concludes that while “few operate at the same scope as Amazon’s level of business… most do already have the expertise, physical networks, and internal technological capabilities to differentiate.” He concludes on the relatively gloomy note: “Doubling down on improving user experience had recently become the way to stay ahead. But now, it’s looking like the way not to fall behind.”
At Fronetics, we’ve written before about the challenges that the Amazon effect poses for supply chain and logistics companies – and why it’s ultimately a net positive. Amazon’s disruptions to the sector are likely to continue, and, as they do, the rest of the industry has the opportunity to refine and sharpen its practices.
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by Fronetics | Aug 29, 2019 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Supply Chain
Also this month in social media news: Facebook adds Instagram scheduling to Creator Studio and Twitter launches 6-second video ad bidding.
Highlights:
- Facebook is adding an easy option for users to create a still-image slideshow in its Stories feature.
- LinkedIn’s new audience engagement insights will offer improved audience discovery, content recommendations, and industry benchmarking.
- Marketers can now use Facebook’s Creator Studio app to schedule posts on Instagram.
After a somewhat tumultuous July in the world of social media news, August has been calmer. Our updates this month are less concerned with reproaches of Facebook from the Fed and more with news that directly impacts marketers, particularly in the B2B sector. LinkedIn has partnered with third-party providers to offer a robust set of audience engagement insights, and Instagram made the welcome announcement that posts can now be scheduled the Facebook Creator Studio App.
As Stories’ popularity continues to grow, particularly on Instagram, Facebook is working diligently to make its native Stories feature an attractive place for users to post. As part of an ongoing series of updates, this month the social media giant rolled out two new Stories features geared to boost usage. Keep reading for more details on the social media news this month.
Facebook Announces Continued Updates to Stories
As the popularity of Instagram Stories continues to grow, Facebook remains tenacious in trying to encourage usage of its Stories feature. This month, the social network began testing a Stories update prompt displaying a split panel, encouraging users to share to their personal as well as business Page Stories.
Earlier in the month, Facebook added a slideshow option to Stories. The feature allows users to add a still image slideshow to their Story, providing a simplified way to add a stream of images that play out through Story frames. While it was previously possible to achieve the same result by selecting images one by one for each frame, the new option will make it easier.
Facebook believes that Stories are the future of social sharing. While reports indicate that Stories usage is growing, it remains to be seen whether the social media giant can position itself as the preferred platform for Stories content.
LinkedIn Adds New Audience Insights
As part of ongoing efforts by LinkedIn to develop more insight into central topics of interest among its users, the platform has rolled out a new expansion of its marketing partner program with new engagement insights. Responding to the challenge of “reaching and engaging the right audiences at scale,” LinkedIn is partnering with multiple third-party providers to offer a robust set of audience engagement insights.
According to the announcement from LinkedIn, “With these insights, you can better refine your content strategy and make smarter marketing decisions to help deliver better ROI for your LinkedIn ad campaigns and organic posts.” Benefits include audience discovery, content recommendations, and industry benchmarking.
LinkedIn has long been a preferred platform for B2B marketing, and this latest announcement strengthens the network’s credentials.
Facebook Adds Instagram Scheduling to Creator Studio
The latest addition to Facebook’s Creator Studio app is a welcome one for social media marketers. Earlier this month, users began to receive in-app notifications saying, “Instagram and IGTV publishing now available.” Since Instagram scheduling has proven a challenge for social media marketers, this update promises an improved experience.
The new option to schedule Instagram and IGTV posts through Creator Studio offers increased capacity, and it allows marketers to upload to Instagram from a desktop, rather than only through a mobile device. Needless to say, the new publishing and scheduling option will make Instagram marketing far easier. However, it remains to be seen whether posts coming through this process will receive less engagement, a concern in the past with third-party scheduling tools.
Twitter Launches 6-Second Video Ad Bidding
Twitter is launching a new video ad option, namely, 6-second video ad bidding. The ad bidding option means that advertisers will only be charged if their video ad is viewed for 6 seconds. According to the network, “With mobile video consumption at an all-time high, studies show brand impact happens almost instantaneously (within seconds) with video ads.”
Twitter cited the results of a study by EyeSee, which “determined short-form (under 6 seconds) sound-off videos with clear branding drive significantly better ad recall and message association on mobile than linear TVC style videos.” Advertisers will be able to publish on-platform video ads as in the past, but the new option means they can choose only to be charged when a video is viewed for 6 seconds.
Stay tuned for next month’s social media news.
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by Fronetics | Aug 7, 2019 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
As digital natives flood the purchasing landscape, visual presentation is critical. Our infographic offers tips to improve your visual content to resonate with today’s buyers.
Highlights:
- Visual content can be more easily digestible and compelling than purely text-based content.
- Optimize your visual content for search engines by accompanying it with searchable text and tags.
- Keep branding consistent with a unified color scheme and fonts.
The internet is becoming an increasingly visual space, and brands are feeling the pressure to stand out from the masses. But making an effort to improve your visual content doesn’t have to be an arduous chore. In fact, the type of complex information that supply chain marketers often need to present can be far more easily digestible in graphic format.
Strategically created and distributed content that is design-minded and visually appealing is your brand’s best friend. Our infographic offers 5 ideas to improve your visual content efforts, with a focus on broadening your brand’s reach, engaging your audience, and generating leads.
5 tips to improve your visual content
(Made with Canva)
1) Make your content search-engine friendly.
In the same way that social media analytics are struggling to keep up in an increasingly visual climate, search engines have yet to be effective at searching visual content. No matter how compelling your visual content, you won’t be getting the most out of your efforts unless you optimize your content for search engines.
There’s a simple solution to make sure your visual content makes it to the top of relevant search queries: post a text transcript with video or accompanying explanatory text with infographics and images. You can also make sure your visual content is easily searchable by categorizing and organizing it. Label visual assets like logos and images with relevant keywords, and tag them when publishing.
2) Make data come alive.
When it comes to presenting the kind of turgid data that’s often inherent in supply chain purchasing, visual formats are a marketer’s best friend. Supply chain marketers are ideally positioned to make use of attractive data presentation, including charts, graphs, and animated images. Organizing data into a visually appealing graphic, video, or animation makes it far more engaging and digestible for your audience.
3) Create reusable graphics.
Whether you’re creating visual content in house or outsourcing visual content creation, it behooves you to consider how it can be reused. When designing an infographic, for example, think about how it can be broken up into multiple graphics, each with a set of statistics or other information. You can combine these smaller graphics to other pieces of text content, adding visual appeal and boosting engagement.
These visual snippets are also ideal for posting on social media as teasers to link to fuller visual assets.
4) Consistency is key.
One of the most important things you can do to improve your visual content is make sure it’s consistent. Your brand’s visual presentation includes fonts, font sizes, colors, image styles, and any other graphic elements that are visual indicators of your brand’s identity.
Make sure all content creators in your organization receive clearly documented visual guidelines, along with samples for their use. Every time you publish visual content, include checking these guidelines as part of your editorial process.
5) Tell a story with your content.
The difference between good visual content and great visual content ultimately boils down to one thing: emotional resonance. The most significant way you can improve your visual content is to start with the idea of telling a story.
Ideally, you’re presenting data in a way that communicates a feeling and elicits an emotional response from the viewer. If your data is impactful, your viewers will forge an emotional connection with your brand.
What tips do you have to improve your visual content?
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by Fronetics | Jul 24, 2019 | Blog, Leadership, Logistics, Supply Chain
Corporate social responsibility is no longer optional; it’s expected. Here are five trends that today’s business leaders need to be aware of.
Highlights:
- 75% of millennials expect their employers to take a stand on social issues.
- In a polarized political climate, successful corporate social responsibility requires authenticity and open dialogue.
- Companies are increasingly measuring the results of corporate social responsibility campaigns, ensuring that they align with business objectives.
Corporate social responsibility in increasingly becoming a buzzword — and a consumer expectation. Businesses are facing external and internal pressures to act in socially responsible ways, tackling issues related to sustainability, social advocacy, and more. And, corporate leaders, in response, are increasingly paying attention.
A recent study by Glassdoor found that 75% of employees between the ages of 18 and 24 expect employers to take a stand on social issues ranging from immigration and equal rights to climate change. Not only that, 84% of U.S. workers of all ages believe that companies have an important role to play in proposed legislation, regulation, and executive orders.
In 2019, donating to charities is no longer enough. Writing for Forbes, Community Health Charities President and CEO Thomas Bognanno points out that today, “corporate leaders are aligning social impact and employee engagement with business objectives.” Companies are evaluating the effects of corporate social responsibility to ensure that these efforts “demonstrate real value to the company.”
Staying abreast of trends, expectations, and issues related to corporate social responsibility is a must for today’s business leaders.
5 corporate social responsibility trends leaders should know about
1) Authenticity
Let’s start with one that’s likely here to stay. Social media has rapidly accelerated the expectation that companies should be both authentic and transparent in their digital marketing. It’s had a similar effect when it comes to corporate social responsibility.
Companies are learning to actively promote authentic social engagement, whether through encouraging internal dialogue among employees or company leaders’ sharing personal messages related to important issues. From Dan Schulman of PayPal standing up against North Carolina’s so-called “bathroom bill” to Chick-fil-A’s Dan Cathy voicing his opposition to gay marriage, corporate leaders across the political spectrum are increasingly speaking out authentically.
[bctt tweet=”Companies are learning to actively promote authentic social engagement, whether through encouraging internal dialogue among employees or company leaders’ sharing personal messages related to important issues.” username=”Fronetics”]
As Bognanno points out, however, “Aligning a corporate brand with social issues can backfire if it’s not done thoughtfully and with authenticity, so be sure to understand your brand, measure stakeholder interest, and align with issues that resonate.”
2) Dialogue
In times of deep political and social division, companies and corporate leaders are increasingly recognizing their role in fostering dialogue. In fact, one expert predicts that dialogue is replacing taking a stand when it comes to corporate social responsibility in 2019.
“Faced with the prospect of a divided government in Washington, a looming presidential election in 2020, and the fact that some companies are seeking more federal oversight of their work in areas like data security, businesses will tone down their public advocacy in favor of more dialogue on the issues,” writes leadership strategy expert Timothy J. McClimon.
Whether increased dialogue comes at the expense of advocacy or goes hand-in-hand with it, the fact is that it’s a trend to watch. Companies like Campbell’s are stepping up their efforts to engage employees in social dialogue, using platforms like Workplace by Facebook. Externally, Campbell’s UnCanned by Campbell’s campaign has promoted open conversations on “real food,” GMOs, MSG, BPA, and more.
3) Educational opportunities
Workplaces are arguably far more complex environments than they were a few decades ago. The #metoo movement, for example, has thrown glaring light on issues of sexism and sexual harassment, and companies are tackling them not only with policy, but through education to enact real and lasting changes to corporate culture.
Whether it’s internal training classes, peer-to-peer dialogues, or formal executive education classes in corporate social responsibility at programs like Harvard and Wharton, companies are encouraging personnel to educate themselves on the complex issues we face in the modern workplace.
4) Preventing or mitigating disasters
Disaster relief has been considered a primary corporate social responsibility for generations. American Express, for example, has made disaster relief grants dating back to 1872. However, as natural disasters become more and more frequent globally, companies are looking at new approaches to tackling this issue.
While companies are expected to continue their relief efforts for natural disaster victims, there’s a trend toward increasing proactivity. This means helping communities build up resiliency, as well as taking a tough look at business practices that may be leading to or worsening natural disasters.
“While most natural disasters cannot be prevented from occurring, the impact on people can be mitigated or even largely eliminated through better urban and rural planning, and more restrictions on building and development,” writes McClimon. Companies are increasingly seeing these efforts as a key aspect of their corporate social responsibility.
5) Measuring results
Corporate social responsibility is increasingly being viewed not as a nicety, but as an aspect of doing business – and that means it needs to be measured, evaluated, and adjusted accordingly. Benefits of corporate social responsibility range from increased employee satisfaction to increased creativity, and companies are looking to quantify results.
Recent campaigns from Nike and Gillette have demonstrated that a strong stand on important and controversial issues can have varying consequences for a company’s bottom line. In its essence, corporate responsibility is about serving global interests without regard for gain, but companies are increasingly recognizing that for advocacy to be effective, it needs to align with business interests.
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