by Fronetics | Oct 4, 2019 | Blog, Current Events, Logistics, Marketing, Social Media, Supply Chain
Also, this month in social media news: a court rules LinkedIn cannot stop third-party scraping public information and Facebook expands “Today In” section.
After a relatively quiet month in the world of social media news, social platforms have been hard at work making changes to provide a better user experience and cut down on spam accounts. This is good news for B2B marketers looking to stand out amongst all the competition.
With the growing influence of social networks, social channels have been challenged with making sure the information shared on their sites is authentic and “real” news. In response, social platforms have been working to sort through fake accounts and streamline ways to detect and remove these accounts, which often result in major losses of followers.
But this decline in user accounts does not mean that social media platforms’ influence is declining. In fact, social media usage is at an all-time high, and networks are pushing out new updates, features and policies to keep users happy.
Here’s your social media news for October 2019.
Facebooks announces new business tool for Messenger
Looking to increase leads and engage with new audiences? Facebook is trying to help. The social network introduced a new package of tools for the 40 million active businesses on Messenger, including booking appointments and lead generation workflows. As the new features were announced, Facebook also reported the Discovery tab will be phased out. According to Facebook, “Businesses engaging with potential leads in their preferred channel are seeing results, and finding it easy to continue the conversation and seamlessly nurture leads in Messenger.”
Twitter tests new ‘topics’ shortcut
Twitter users may soon be able to follow topics in the same way they would follow users. Users can see tweets about topics they choose (like digital marketing, supply chain procurement, or even sports) in the home feed. Individual tweets will be monitored through machine learning and chosen to be included in specific topics.
Though only in the testing phase, the new shortcut would help users discover the exact content they need and want without following a specific account. The Verge reports that Twitter is also working on other ways to improve the user experience, including searchable direct messages, the ability to re-order the photos in a tweet after you have attached them to a new post, and plans to add support for Apple’s Live Photos.
Court rules that LinkedIn cannot stop third-party data scraping of public information
hiQabs has been collecting public user information on LinkedIn to create analytics for employers that accurately identify employee patterns and help with retention efforts. But LinkedIn has tried to block the “data scrapping,” alleging that hiQ was violating the CFAA, as well as the Digital Millennium Copyright Act (DMCA).
Until now, when a San Francisco appeal’s court told LinkedIn to take a step back. The court’s decision means the CFAA doesn’t apply to public information, including information collecting via social media platforms. This decision could have major implications for social platforms looking to protect user privacy. We’ll continue to closely monitor any updates from this case in next month’s social media news.
Facebook expands “Today In” section
“Today In” has been running in six U.S. cities since January 2018, and has over 1.6 million people who have opted to receive regular local updates from Today In within the newsfeed. Facebook just announced they’ll be expanding the news section to 6,000 more U.S. cities and towns, bringing local news to “news deserts,” areas with limited local news available.
“Today In” showcases the biggest news stories and happenings in local regions. With declining engagement rates, Facebook created the separate newsfeed in an effort to boost engagement and discussions around topics that matter to local areas.
Facebook clarifies privacy settings for Groups
Public, closed, or secret? What do these privacy settings mean? Users across Facebook’s platform weren’t sure, so the network has changed the wording describing the privacy settings for groups. To make these settings clearer, groups now have the option of public or private. Facebook writes:
“We’re making this change because we’ve heard from people that they want more clarity about the privacy settings for their groups. Having two privacy settings — public and private — will help make it clearer about who can find the group and see the members and posts that are part of it. We’ve also heard that most people prefer to use the terms “public” and “private” to describe the privacy settings of groups they belong to. “
The changes leave privacy settings more straight-forward. Public groups show anyone who is a member and all the content shared within the group, while private groups will only show members and content to users that join the group.
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by Fronetics | Oct 2, 2019 | Blog, Content Marketing, Logistics, Marketing, Social Media, Supply Chain
Our infographic gives you everything from the basics to the specifics of using Reddit for B2B marketing.
Highlights:
- Reddit is a social platform made up of thousands of individual forums where users can post content and vote on its relevance and value.
- The first rule of Reddit: avoid overt brand promotion and sales pitches.
- Creating your own subreddit is the best way to make Reddit a high-value marketing channel.
Reddit calls itself the “frontpage of the internet.” And for good reason. The social networking site boasts over 300 million active users, as well as 140,000 active communities and a whopping 14 million pageviews per month. However, when it comes to using Reddit for B2B marketing, it’s still a relatively untapped channel.
Our infographic is your ultimate guide to using Reddit for B2B marketing. Read on to find out more about this platform and how you can put it to work for your business.
What is Reddit?
Since the site was founded in 2005, Reddit’s user base has skewed young. However, as millennials come of age and rise to positions of influence within the B2B purchasing landscape, Reddit is becoming an increasingly effective way to reach your target audience.
At its most fundamental level, Reddit is a social sharing website built around users submitting links, pictures, and text, which the community can then vote on. Similarly to Quora, the content that’s voted as best rises to top visibility, while downvoted content becomes less visible.
The structure of the site resembles an intricate message board, divided up into hundreds of thousands of subfolders, called “subreddits,” which function as specific forums. Imagine just about any topic you can think of, and there’s probably a subreddit for it. In fact, for thinking about Reddit for B2B marketing, the following subreddits could be of interest:
If you’re looking for industry discussion on a specific marketing topic, it’s likely you can find a relevant subreddit. While each subreddit has different moderators and regulations, there’s one common thread that runs through the entire site: there is a premium placed on authentic content and interactions – and a disdain for overt self-promotion.
(Made with Canva)
Using Reddit for B2B marketing in 5 steps
Now that we’ve covered the basics about what Reddit is and how it works, let’s talk about how to make it part of your marketing strategy.
Step 1: Determine your target subreddit(s).
In the same way that a good digital marketing strategy begins with identifying your target audience, determining your target subreddits is the starting point for successfully using Reddit for B2B marketing. While the massive quantity of subreddits can be overwhelming, consider the following three questions to zero in on the right subreddits for your business:
- Does the subreddit relate to your business’ brand or products, as well as any specific keywords that shape your digital marketing strategy?
- How large is each subreddit’s audience? (Note: bigger isn’t necessarily better. A larger audience has the potential to generate more traffic, but it’s easier to establish your brand’s presence in a smaller subreddit.)
- How much engagement does the subreddit generate?
Once you’ve determined a few relevant subreddits with various audience sizes and high engagement, you’re ready to begin posting.
Step 2: Post links… to websites other than your own.
Before you start wondering why we’re encouraging you to promote other pages, there’s another facet of Reddit to consider. The platform takes the idea of Karma to a literal level. On Reddit, your reputation is referred to as your “Karma score,” and it’s determined by your level of positive participation on Reddit, measured by the number of upvotes you receive. As your Karma score rises, your posts become more visible.
One of the most effective ways to boost your Karma score, particularly when you’re starting out, is to post links to content that the subreddit community finds relevant and generate conversation. It’s important to make sure you don’t repost content that another member of your subreddit has already posted, as duplicates can hurt your Karma score.
Step 3: Share valuable content… that’s not a sales pitch.
When posting content to your target subreddits, the path to success is quite simple. Post content that offers value to the community. This means engaging in discussions, asking and answering questions, and, at all costs, avoiding blatant sales pitches.
Sam Holzman of ZoomInfo explains it this way: “Sharing a link to a product page will signal that you’re a marketer who wants to promote products, not an engaged community member. On the other hand, a blog post about the benefits of a particular product will be more useful to your fellow community members and, as a result, is more likely to be upvoted and commented on.”
Step 4: Advertise on Reddit.
While blatant sales pitches on Reddit are a sure way to a low Karma score, the platform does offer its own native advertising. Similar to Facebook and Twitter, Reddit Advertising is a relatively inexpensive way to boost the visibility of your content on the platform. However, it’s important to note that Reddit doesn’t offer the type of analytics as Facebook and Twitter.
Sponsored posts on Reddit appear at the top of targeted subreddits for a specified duration. You pay for duration as well as the number of impressions you receive. Sponsored posts look like any other Reddit posts. Advertising on the platform isn’t necessary for success, but it can help establish a visible presence, particularly at first.
Step 5: Create a subreddit.
Creating a subreddit isn’t easy – it requires a significant time investment to start and maintain. However, doing so is the best way to turn Reddit into an extremely valuable marketing channel. Once you’ve established your presence, creating a branded subreddit gives your customers and prospects a forum to interact, with you and with each other.
Particularly at the outset, you’ll likely need to promote your subreddit on other platforms. Post links to it on your other digital assets, and you could even offer an incentive for engaging on your subreddit.
Your branded subreddit is also an ideal place to offer customer service. Holding exclusive Q&As, referred to on Reddit as AMAs (“Ask Me Anything”), is another effective strategy to drive traffic and engagement on your subreddit.
The bottom line on Reddit for B2B marketing
Reddit is a rich resource for marketers and a fertile ground for marketing your brand and products. The platform is best thought of as a place to share and engage with high-quality, valuable content, rather than as a place for overt promotion. Effectively using Reddit for B2B marketing requires an investment of time and energy, but the results can be well worth the effort.
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by Fronetics | Oct 1, 2019 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Consumers are more likely to trust content generated by their peers, which means higher conversion rates at a lower cost for your brand. Is your brand benefitting from user generated content?
Highlights:
- User generated content is content created by users of a specific brand or on a specific platform.
- Images and video of real people using your products or talking about your services will create trust and loyalty for your brand.
- Don’t be afraid to engage with your audiences over social media, respond to comments, and answer questions.
Video transcript:
I’m Katie Russell, a marketing strategist here at Fronetics, and today I wanted to talk to you about user generated content. Also known as UGC, user generated content is one of the hottest topics in digital marketing right now, but there are many businesses that don’t know how to use this tool to their advantage.
Let’s start with the basics.
What is UGC?
User generated content is content created by users of a specific brand or on a specific platform. It’s highly effective and comes at little or no cost to your business.
With that said, a lot can qualify as UGC including: comments on your blog, testimonials on your website, social media posts, blog articles, videos, Instagram stories, The list goes on and on. What it comes down to is that UGC is really any form of content that comes from a customer or a user.
So, what are the benefits of UGC?
Authenticity
We know that consumers are more likely to trust content generated by their peers, which means higher conversion rates at a lower cost for your brand. This also means the content is authentic and genuine reviews from buyers. Does it get any better than that?
Inexpensive
Since your brand is not generating the content, you don’t have to invest in the time and resources to create it.
What’s hot in UGC right now?
Visual content
Visual content is by far the most popular among audiences, so visual UGC is a no brainer. Images and video of real people using your products or talking about your services will create trust and loyalty for your brand.
Snackable content
We all know that the attention span for content is extremely short these days. When reposting UGC, focus on short, funny and positive content. Content that leaves users feeling informed and entertained will perform best for your brand.
Enlisting influencers
Whether it’s a famous celebrity or a micro-influencer that’s respected within your industry, brands involving influential people in their marketing campaigns can expect higher ROI from UGC.
Don’t forget to follow-up
Once you’ve grabbed the attention of your community with a successful UGC campaign, it’s up to you to capitalize on the momentum. Don’t be afraid to engage with your audiences over social media, respond to comments, answer questions. Have questions about starting a UGC campaign as a part of your digital marketing strategy? Visit us at fronetics.com.
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by Fronetics | Sep 5, 2019 | Blog, Logistics, Marketing, Social Media, Supply Chain
Instagram Stories offers paid advertising delivering targeted content to B2B buyers and building brand awareness with potential customers.
Highlights:
- As the number of people using stories has grown, so has the number of businesses using the format to connect with their audiences on social media.
- As more people browse Stories, you can show your ad to the maximum number of people possible using this format.
- You can get more eyes on your video content by posting videos on Instagram Stories.
Video transcript:
I’m Elizabeth Hines from Fronetics and today’s topic is paid advertisements on Instagram Stories.
Instagram Stories are the latest social media trend. As the number of people using stories has grown, so has the number of businesses using the format to connect with their audiences on social media.
Story ads represent an alternative to News Feed ads, which, though still effective, had lost a bit of novelty. Here are 3 reasons to start using Instagram Story ads:
1) Brand reach: As more people browse Stories, you can show your ad to the maximum number of people possible using this format.
2) Traffic and conversions: Send more people to your website, where they can convert to a lead.
3) Video views: Stories are a great platform for video. You can get more eyes on your video content by using it in this channel.
The rise in popularity of Instagram Story Ads tells an interesting, ahem…story. People are interacting more and more meaningfully with brands on their mobile devices and they increasingly want to do so in a format that is easy, convenient, and engaging.
If you want help setting up your Instagram Ads, visit us at fronetics.com to learn more.
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by Fronetics | Sep 3, 2019 | Blog, Current Events, Logistics, Supply Chain
The long-rumored launch of an Amazon logistics service is unlikely to be rumor much longer. Here’s what 3PLs need to know.
Highlights:
- Amazon recently invited select shippers to use a service called Amazon Shipping.
- The retail giant boasts a global logistics footprint that covers 243.5 million square feet – and counting.
- Amazon’s hiring plans offer insights into its plans for logistics services.
Rumors of an Amazon logistics service have been swirling for nearly two years. In February 2018, the Wall Street Journal predicted that Amazon was planning to launch a “delivery service that would vie with FedEx, UPS.”
In April of this year, Amazon re-stoked discussion of its long-rumored logistics service by inviting select shippers in three major U.S. cities to use a service called Amazon Shipping. While more recent reports indicate that this Amazon logistics service may not be attractive to all shippers, it’s time to consider the possibility that Amazon is about to become a player in the logistics sector.
The growth of Amazon Logistics
Shortly before the April 2019 reports surfaced, Amstrong & Associates Inc., a logistics industry research and consulting firm, published a detailed report on Amazon Logistics. Summing up the report’s conclusions, A&A President Evan Armstrong said, “Amazon is acting increasingly like a 3PL.”
Armstrong’s report estimates that Amazon provides logistics services for 12% of B2C shipments worldwide, noting that third-party sellers account for more than half of all units sold through the Amazon platform. Eytan Buchman, vice president of marketing at Freightos, points to Amazon’s massive logistics footprint at 243.5 million square feet.
The network of warehouses and distribution centers that make up Amazon Logistics comprises 386 facilities in the U.S. alone. That includes 159 fulfillment centers, 47 inbound and outbound sortation hubs, 52 Prime Now hubs, and 115 local delivery stations, according to data compiled by Montreal-based research firm MWPVL International.
Amazon CEO Jeff Bezos has often emphasized the importance of “how fast [a product] will ship or be available for pickup,” as in his 2017 letter to shareholders. As evidence of Amazon’s focus on logistics, Buchman points to the company’s 2018 competition assessment, identifying “companies that provide fulfillment and logistics services for themselves” as competition.
Yet experts remain divided when it comes to labeling Amazon outright as a 3PL. Armstrong, for example, doesn’t place Amazon in the same category as 3PLs because logistics “is just part of their business.” On the other hand, Satish Jindel of SJ Consulting Group estimates that Amazon generated $42.5 billion in gross revenue from logistics services worldwide in 2018, making it the world’s leading 3PL.
Hiring plans for Amazon Logistics
In doing a deep dive into the nearly 17,700 full-time vacancies listed on Amazon’s website, Buchman formed some interesting insights into Amazon’s plans. Here are the key points he found:
- 920 (or 5%) of the 17,700 jobs listed are in the logistics and transportation sector.
- About half of these logistics and transportation jobs are in the U.S.
- More than half of the vacancies require at least 4 years’ experience.
- More than 10% require at least 7 years’ experience.
- 14 jobs require more than 10 years’ experience.
Based on his analysis, Buchman believes that it’s “clear exactly where the company is moving – cross-border trade and international logistics, while improving courier delivery.”
What does Amazon Logistics mean for the sector?
The Amazon effect is the subject of much discussion, speculation, and anxiety for manufacturers and distributors, and Amazon Logistics is no exception. Other 3PLs, such as FedEx, have publicly insisted that Amazon poses no threat – despite statements to the contrary from Wall Street analysts.
In contemplating where Amazon logistics leaves other 3PLs, Buchman concludes that while “few operate at the same scope as Amazon’s level of business… most do already have the expertise, physical networks, and internal technological capabilities to differentiate.” He concludes on the relatively gloomy note: “Doubling down on improving user experience had recently become the way to stay ahead. But now, it’s looking like the way not to fall behind.”
At Fronetics, we’ve written before about the challenges that the Amazon effect poses for supply chain and logistics companies – and why it’s ultimately a net positive. Amazon’s disruptions to the sector are likely to continue, and, as they do, the rest of the industry has the opportunity to refine and sharpen its practices.
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by Fronetics | Aug 29, 2019 | Blog, Content Marketing, Current Events, Logistics, Marketing, Social Media, Supply Chain
Also this month in social media news: Facebook adds Instagram scheduling to Creator Studio and Twitter launches 6-second video ad bidding.
Highlights:
- Facebook is adding an easy option for users to create a still-image slideshow in its Stories feature.
- LinkedIn’s new audience engagement insights will offer improved audience discovery, content recommendations, and industry benchmarking.
- Marketers can now use Facebook’s Creator Studio app to schedule posts on Instagram.
After a somewhat tumultuous July in the world of social media news, August has been calmer. Our updates this month are less concerned with reproaches of Facebook from the Fed and more with news that directly impacts marketers, particularly in the B2B sector. LinkedIn has partnered with third-party providers to offer a robust set of audience engagement insights, and Instagram made the welcome announcement that posts can now be scheduled the Facebook Creator Studio App.
As Stories’ popularity continues to grow, particularly on Instagram, Facebook is working diligently to make its native Stories feature an attractive place for users to post. As part of an ongoing series of updates, this month the social media giant rolled out two new Stories features geared to boost usage. Keep reading for more details on the social media news this month.
Facebook Announces Continued Updates to Stories
As the popularity of Instagram Stories continues to grow, Facebook remains tenacious in trying to encourage usage of its Stories feature. This month, the social network began testing a Stories update prompt displaying a split panel, encouraging users to share to their personal as well as business Page Stories.
Earlier in the month, Facebook added a slideshow option to Stories. The feature allows users to add a still image slideshow to their Story, providing a simplified way to add a stream of images that play out through Story frames. While it was previously possible to achieve the same result by selecting images one by one for each frame, the new option will make it easier.
Facebook believes that Stories are the future of social sharing. While reports indicate that Stories usage is growing, it remains to be seen whether the social media giant can position itself as the preferred platform for Stories content.
LinkedIn Adds New Audience Insights
As part of ongoing efforts by LinkedIn to develop more insight into central topics of interest among its users, the platform has rolled out a new expansion of its marketing partner program with new engagement insights. Responding to the challenge of “reaching and engaging the right audiences at scale,” LinkedIn is partnering with multiple third-party providers to offer a robust set of audience engagement insights.
According to the announcement from LinkedIn, “With these insights, you can better refine your content strategy and make smarter marketing decisions to help deliver better ROI for your LinkedIn ad campaigns and organic posts.” Benefits include audience discovery, content recommendations, and industry benchmarking.
LinkedIn has long been a preferred platform for B2B marketing, and this latest announcement strengthens the network’s credentials.
Facebook Adds Instagram Scheduling to Creator Studio
The latest addition to Facebook’s Creator Studio app is a welcome one for social media marketers. Earlier this month, users began to receive in-app notifications saying, “Instagram and IGTV publishing now available.” Since Instagram scheduling has proven a challenge for social media marketers, this update promises an improved experience.
The new option to schedule Instagram and IGTV posts through Creator Studio offers increased capacity, and it allows marketers to upload to Instagram from a desktop, rather than only through a mobile device. Needless to say, the new publishing and scheduling option will make Instagram marketing far easier. However, it remains to be seen whether posts coming through this process will receive less engagement, a concern in the past with third-party scheduling tools.
Twitter Launches 6-Second Video Ad Bidding
Twitter is launching a new video ad option, namely, 6-second video ad bidding. The ad bidding option means that advertisers will only be charged if their video ad is viewed for 6 seconds. According to the network, “With mobile video consumption at an all-time high, studies show brand impact happens almost instantaneously (within seconds) with video ads.”
Twitter cited the results of a study by EyeSee, which “determined short-form (under 6 seconds) sound-off videos with clear branding drive significantly better ad recall and message association on mobile than linear TVC style videos.” Advertisers will be able to publish on-platform video ads as in the past, but the new option means they can choose only to be charged when a video is viewed for 6 seconds.
Stay tuned for next month’s social media news.
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