by Fronetics | Aug 23, 2017 | Blog, Content Marketing, Marketing, Social Media
In keeping with social media etiquette for businesses, you really shouldn’t do these things.
It’s easy to get bombarded with suggestions on how to interact with your customer base on social media. Amid the endless barrage of ideas for what to do, it’s worth remembering that not all social media engagement is equal — sometimes, it’s just as important to remember what not to do. (See for example #LeggingsGate.)
Let’s talk about the specifics of keeping your proverbial foot out of your business’ mouth online. Take a look at the list below of 6 don’ts for B2B businesses.
6 social media don’ts
1) Don’t assume that just because you’re online, offline rules of communication and conduct don’t apply.
It may seem obvious, but it’s all-too-often forgotten. This is a good rule, and an easy metric by which to judge any content before posting: Your interactions online should measure up to professional interactions you would have in person.
2) Don’t re-post, re-tweet, re-gram, or re-share external content without a thorough check first.
Re-posting content that’s of interest to your business’ audience is a great way to promote discussion and engagement. But don’t get sloppy. Remember that even if content didn’t start with you, if it’s posted on your company’s social media accounts, it represents your business. Make sure content is well-researched and from reliable sources. Want to re-post something controversial? Just be sure to include a disclaimer or explanation in your post.
3) Don’t forget that emotional intelligence is just as important for businesses as for individuals.
Never forget that behind every social media account is a human being. The bottom line: “bring emotional intelligence to your social media management. Take the time to address any issues with compassion and understanding.”
4) Don’t ignore comments.
Social media is all about engagement with your audience and potential customer base. Yes, responding to every comment takes time and resources, but it is well worth the effort. A comment ignored sends the message that you don’t feel that your customer’s question, concern, or observation is important. Use comments as the opportunity they are to interact with your followers, and show them that you are ready and willing to address any issues they may have.
5) Don’t delete negative comments.
Once it’s online, trust that people have seen it. Deleting a complaint will only make your business appear insensitive and evasive. Addressing negative comments demonstrates that your company is proactive about resolving issues and taking care of your customers.
6) Don’t forget the basic principals of common sense and good judgment.
This one comes from John P. David of David PR Group. It seems like another obvious one, but people and businesses violate this principle all the time. Always have at least two pairs of eyes on everything you are going to post, and anything remotely controversial should be thoroughly vetted by as many people as necessary. When in doubt, David says, don’t post.
If your company has committed any of these social media don’ts in the past, don’t panic. These platforms offer an ideal place for renewing and tweaking your image. Invest in the creation of a good social media policy. Don’t give the enormously important task of social media management to a summer intern. And, for goodness’ sakes, remember you’re a human talking to other humans.
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by Fronetics | Aug 22, 2017 | Blog, Content Marketing, Logistics, Marketing, Supply Chain
Supply chain and logistics businesses need to be about more than themselves, and content marketing can help them get there.
While conventional wisdom tells us that content marketing is useful and important for any business, there are still some in the supply chain and logistics industries that remain unconvinced. It’s an understandable conundrum: Content marketing requires significant time, labor, and resources, and it can take quite some time to start reaping benefits.
The bottom line is that studies have shown that of companies with a documented content marketing strategy, 86% find their efforts to be successful in generating new leads, creating lasting relationships with customers, and increased ROI.
How can content marketing make my business better?
Consider this: Content marketing helps a company become more than just another business to customers — it can become a valuable resource for everything related to their products and services.
A good content marketing strategy is about understanding the questions and concerns that are particular to your customer base, and offering quality information and analysis that answers those needs. In the words of River Pools & Spas co-owner Marcus Sheridan, “The moment we stopped saying, ‘We’re pool builders,’ and started saying, ‘We are the best teachers in the world about Fiberglass pools and we just happen to install them as well,’…that was one of the most prosperous days of our lives.”
It’s worth noting that Sheridan was discussing his company’s turnaround from near bankruptcy to becoming a global leader in its field. He attributes this success to switching his company’s mission from selling its product to educating potential buyers — namely, content marketing.
Your business is more than its product.
Recognizing that your business has more to offer than its primary product or service is at the core of what content marketing is all about. Kirk Cheyfitz, CEO of Story Worldwide, puts it this way: “Like a decent human being, brands need to be about more than themselves.”
Start thinking about your business this way. You have a team of people with a tremendous aggregate of experience, expertise, and perspectives. That means that you can offer your audience far more than simply your primary product or service: You can offer them knowledge. Your audience is, in turn, far more likely to become buyers as you provide value — which builds trust and cultivates lasting, fruitful relationships.
What can I do to implement an effective content marketing strategy?
If you’re just jumping on the content marketing bandwagon, it’s an exciting time for your business. You might want to check out our Twelve-Step Guide to a Content Marketing Strategy and other resources to help you through the process.
A visual content audit is a solid first step. The main thing to keep in mind is that you have valuable resources at your disposal that you can offer your audience of potential buyers — start sharing!
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by Elizabeth Hines | Aug 21, 2017 | Blog, Manufacturing & Distribution, Strategy, Supply Chain
The DoD is gravitating toward advanced authenticating technologies as a means to root out counterfeit electronics in the U.S. military.
Counterfeit electronic parts are a well-documented problem in the military supply chain. At the time of a 2012 Senate Armed Services Committee report that brought the issue to the forefront, over a million counterfeit electronic parts had entered the U.S. military supply chain. The year-long investigation behind the report found 1,800 cases of counterfeits within military systems, ranging from thermal weapon sights to computers to airplanes.
The dangers of fake parts go without saying: Counterfeits not only threaten U.S. national security, but also endanger the lives of servicemen. So what steps is the Department of Defense (DoD) taking to forestall this problem?
A number of firms have developed advanced technologies that aim to authenticate genuine parts and root out counterfeits. Let’s look at a few of the projects for which the government has chosen to see where we might be heading in terms of amelioration.
DNA marking
When you think of computer chips, the first thing that comes to mind probably isn’t plant DNA. But that’s where the Pentagon’s procurement arm, the Defense Logistics Agency, is turning. DLA has contracted biotechnology firm Applied DNA Sciences to rearrange DNA from plants into unique sequences that are encrypted and attached to chips and other electronic components to distinguish authenticity.
Users simply shine a light on the part in question, on which a mark will light up to confirm the existence of the DNA. A quick swab of mark is then submitted for DNA analysis, which determines whether the part is genuine.
If an individual attempts to tamper with the chip in any way, it will distort or remove the DNA mark. The smudged or missing mark should immediately trigger a red flag for whoever is inspecting the part.
Optical scanning
Sometimes the best innovations are the byproducts of other innovations. That’s what happened with optical scanning.
The army originally brought on ChromoLogic LLC for a separate project looking at DNA’s tagging and tracking capabilities. The goal of the research was to find out if a barcoding system could be used with the DNA to improve security.
However, ChromoLogic researchers discovered that optical scanning technology developed to tag and track the DNA code also was capable of distinguishing an authentic part from a counterfeit by reading the component’s surface layer. Because counterfeit parts are forged primarily by altering the surface layer, optical scanning takes as little as one second.
SHIELD
The Defense Advanced Research Projects Agency’s (DARPA) Supply Chain Hardware Integrity for Electronics Defense (SHIELD) program is in the process of developing a small “dielet” that can verify the authenticity of electronic components.
Manufacturers insert the dielet into a component during production without compromising the part’s performance or design. A user can later employ a hand-held probe to provide power to the dielet. The dielet’s serial number uploads to a server, which sends back an encrypted message and data that could indicate tampering.
The goal, according to DARPA Program Manager Kerry Bernstein, is to “build the world’s smallest, highly integrated computer chip.” Success for this program, he says, means that any untrained operator along any point in the supply chain would be able to check and authenticate any component used by the Department of Defense or the commercial sector.
These three advanced authenticating technologies offer promising solutions to this widespread problem compromising the U.S. military supply chain. Which will prevail — if any? With counterfeits infiltrating the system at an alarming pace, the firms developing these technologies have a weighty task in front of them.
This post originally appeared on EBN Online.
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by Fronetics | Jul 31, 2017 | Blog
The Fronetics blog will be taking a brief summer vacation.
Starting today, the Fronetics blog will be taking a little hiatus. Don’t worry — it’s only for 2 weeks! We are working on some exciting things behind the scenes and can’t wait to share them with you.
We’ll be back with our regular posting schedule beginning Monday, August 21. If you find yourself missing us while we’re away, feel free to check out our ever-growing list of resources for supply chain and logistics marketers. They’ve been recently updated to reflect the latest research (and our new look).
There’s a little something for everyone — whether you’re looking for industry marketing trends or DIY content marketing guides. Here are a few favorites:
We hope you have a safe, wonderful, and relaxing end of summer, and we look forward to having you back in two weeks!
by Fronetics | Jul 27, 2017 | Blog, Content Marketing, Current Events, Marketing, Social Media
In July’s social media news, platforms saw a rise in daily active users and broke records in more than one category.
Once thought to be a passing trend, social media is nowhere near slowing down in terms of growth. Next Web reported that India has taken over as the largest audience of Facebook, beating out the U.S. with over 241 million active users. Active users in India are up 27% in the past six months, twice the rate of U.S. users.
But the social media news doesn’t stop there. Facebook and Instagram are topping charts with their active users. LinkedIn and Google are boosting job opportunities through new features and search capabilities. And social media monitoring platforms are adding video to their repertoire.
Here’s a look at this month’s social media news.
Facebook reaches over 2 billion monthly active users around the world
India isn’t the only country boosting Facebook user numbers. The social media giant just celebrated having “2 billion people connecting and building communities on Facebook every month.” The company thanked its users with a personalized video and Mark Zuckerberg’s promise to take the global connection and use it to create a “more open and connected” world.
Instagram Stories reaches 250 million daily active users and adds live video replay
Instagram Stories continues to take over the ‘stories’ arena with 250 million active daily users. Snapchat, which founded the stories format, is falling far behind with only 161 million active daily users. Instagram Stories was unveiled last August and has experienced remarkable growth and success thanks to support from its sister company, Facebook. The social media platform has also introduced its newest feature, a share button with the ability to replay live videos for up to 24 hours.
Facebook tests custom audiences based on engagement with Instagram Business Profiles
Adweek reports that “Facebook is testing the ability for brands to create custom audiences based on engagement with Instagram business profiles.” This new type of filtering could allow brands to create engagement audiences, people who have previously engaged with your content on Instagram. Filters could include all interactions, users that have commented on a post, or any activity within a certain time frame. Though only in the testing stages, these custom audiences could help brands create specific messaging for targeted audiences based on their interactions with a brand’s Instagram page.
CrowdTangle adds video views to metrics
CrowdTangle, a social media monitoring platform for brands, has just added video views to its metrics for Facebook and Instagram. With video’s increasing popularity, the company felt it was important to offer its clients a way to measure how their videos are performing. “Publishers can now easily track emerging new trends and best practices on Facebook and Instagram, as well as discover great videos and video creators, see overall video views across their industry, and benchmark themselves against competitors,” CrowdTangle says.
LinkedIn creates new search to boost job opportunities
LinkedIn has created new search capabilities that make it easier for users to uncover new jobs and other professional opportunities. The new search also allows users to see the companies and job titles of the people who found them in a search, identifying opportunities that align with the user’s resume. Available on your phone or desktop computer, these new features make searching jobs and hiring managers that much more accessible.
Google launches Google for Jobs
Partnering with the biggest job searching sites — like LinkedIn, Monster and CareerBuilder — Google just introduced a new initiative to allow users to find job opportunities directly through a Google search. The new search update also allows users to receive email alerts of new employment postings in real time. “When Google for Jobs launches, it will act as kind of a mega job-search engine that will let you sort through multiple career sites in one go,” says Google CEO Sundar Pichai.
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by Jennifer Hart Yim | Jul 26, 2017 | Blog, Current Events, Logistics, Strategy, Supply Chain
Amazon’s foray into the grocery space has larger implications for its overall strategy, and the possible benefits for the eCommerce goliath are diverse.
This guest post comes to us from Argentus Supply Chain Recruiting, a boutique recruitment firm specializing in Supply Chain Management and Procurement.
Big news out of the grocery retail world as Amazon has announced its acquisition of major organic foods retailer Whole Foods Market – for an eye-popping $13.7 billion sale price that doesn’t look so massive given Amazon’s $136 billion sales volume in 2016.
Analysts across the retail industry are talking about the huge implications of this sale for a retail industry that many say is in the middle of a major meltdown, in part owing to Amazon’s massive growth in the eCommerce space. This foray into the grocery business is a big challenge to companies like Target, Wal-Mart, and others, and also a sign that reports of brick and mortar retail’s demise might be greatly exaggerated.
Anyone following the industry probably isn’t completely surprised by the acquisition, which serves as another example of Amazon’s constantly widening footprint across all aspects of Supply Chain. It follows on the company’s gradual conquest of the logistics space over the last few years, including the licensing of 20 Boeing 767 air cargo jets, the acquisition of wholesale shipping licenses, and forays into trucking. It shouldn’t be so surprising that the company is seeking to put one of the final puzzle pieces in place towards a completely vertically-integrated retail Supply Chain by buying brick and mortar stores – while also buying a major staging ground to improve its last-mile logistics, which is often said to be the “holy grail of eCommerce.”
It all fits into analysts’ understanding of Amazon’s quest for world domination.
That being said, the specific acquisition of a healthy lifestyle brand like Whole Foods is intriguing for sure. This is a brand with major goodwill and solid growth as consumers have looked to healthier choices over the past several years, so it makes sense from that perspective. But as many outlets have reported, Amazon’s foray into the grocery space has larger implications for its overall strategy, and the possible benefits for the eCommerce goliath are diverse. As Supply Chain 24/7 put it, this move is more than a disruption to retail – it could be a disruption to all of society.
Woah.
So let’s dive in: what is Amazon’s medium and long game with this acquisition? What are the possible benefits to the company and the potential disruption?
- Amazon gets to reap the sales of a popular and upscale grocery brand.
- It brings Amazon a step closer to perfecting its last-mile delivery strategy, which has been difficult to execute for high-turnover perishable items like groceries.
- It expands the company’s distribution network, adding 440 refrigerated warehouses within 10 miles of 80 percent of the population.
- It allows Amazon to place pressure on food suppliers’ profit margins by being even larger.
- It obviously gives the company more physical, brick and mortar presence, which allows it to eliminate some of its disadvantages compared to brick and mortar chains – for example the fact that people shopping online on Amazon can’t try on clothes or select fruit. The company has already dipped its toe into the brick and mortar waters with its Amazon Bookstores, now up to eight locations, but this represents a full-blown cannonball into that space, selling way more than just books.
- It allows the company to digitize the strongest parts of Whole Foods’ brick and mortar experience, adopting a hybridized approach at the same time as Wal-Mart looks to become more like Amazon.
- It allows the company a larger testing ground for its Amazon Go app, which allows customers to pay for grocery goods using a smart phone without ever interacting with a checkout counter. This has negative employment implications, obviously, for retail workers long-term.
- It gives the company more “touch points” with shoppers and avenues to sell higher-margin goods such as Kindle devices in grocery stores.
- It also delivers a massive new client to Amazon Web Services, a client who is currently using Microsoft’s Azure Cloud platform.
- It puts a number of Amazon’s biggest retail rivals on notice, including Target, Wal-Mart, and others, that they can expect more price competition.
When this move was reported, it sent stocks for Canadian grocery companies into a conniption, with some companies losing 3.5% of their value in a day’s trading. American grocery companies didn’t do much better, with Target, Walmart and Kroger all losing value as well. Whatever the outcome, it looks like this year’s retail industry upheavals might just be a taste of what’s to come.
This post originally appeared on the Argentus blog.
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