Take note: Brands in the supply chain are not immune to these social media mistakes.

Highlights:

There will be over 3 billion social media users by 2021.
Not knowing your audience can cripple your efforts.
Social media is about connecting – not promoting.

Approximately 81% of small and medium businesses use a social platform. And we all understand why. By 2021, it is estimated that there will be around 3.02 billion social media users around the globe. That’s a lot of potential customers.

It’s easy to see why companies are jumping on the social media bandwagon. And there’s no disputing that social mediais an effective way to increase brand awareness and generate leads. But it can be virtually useless if your company isn’t doing it right.

Are you making any social media mistakes? Check out our list of the biggest blunders we see companies making to find out.

4 social media mistakes supply chain brands are still making

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Mistake #1: Not knowing the audience

You’d be surprised how often we find that brands don’t have a clear idea of their audience on social media. This covers everything from knowing when followers are active to what content hits home with them to other interests followers might have. You need to know who you’re talking to before you start creating and sharing content on social media.

So how do you figure out your audience? First, it’s important to create a detailed description of your target buyer persona – including location, education level, role in the industry, needs and concerns, and anything else that’s relevant. Next — and we can’t say it enough — engage with your audience! Participate in discussions, encourage comments, and pay attention to what your followers are telling you.

Mistake #2: Using objectives instead of strategy

Social media platforms are continually making changes and updates to improve the user experience. In order to weather these changes and keep your audience engaged, it’s imperative to have a clear strategy that includes types of content, frequency, and pillar topics. Posts should reflect your brand, so make sure posts follow style guidelines and reflect your specific tone.

A strategy will also help achieve ROI. Social Media Examiner’s 2018 Social Media Marketing Industry Report found that only 44% of marketers agree that they know how to measure social media ROI. That means two-thirds of marketers don’t know whether or how much their marketing efforts are paying off when it comes to the use of social media. A strategy that incorporates defined goals, tracking, and measuring will help prove ROI and improve your social media presence.

Mistake #3: Using the most popular social media platforms

Not all social media platforms are created equal. In fact, all social media channels have a differentiating quality that makes them appealing to specific audiences.

Start by identifying where your target audience is spending their time. For example, 81% of millennials view their Twitter account on a daily basis. If your company is looking to capture millennials as leads, your social media efforts should certainly include Twitter.

Once you’ve determined where you should be posting, concentrate on creating content that caters to those specific platforms. Lots of companies post the same content across all of the apps they use. We understand how easy that is for marketers, especially with automation tools. But the foundation of social engagement is authenticity, something that is hard to achieve when posts are the same across all channels. Work to create content — including video and images — that caters to specific platforms to build brand awareness and loyalty.

Mistake #4: Promoting instead of connecting

This one may be the cardinal sin of social media. These platforms are all about engagement. Users don’t want to engage with brands that are pushing their products and services. Users want informative, interesting, and, yes, even fun content. Companies need to focus on creating content that leaves their users wanting more.

[bctt tweet=”Users don’t want to engage with brands that are pushing their products and services. Users want informative, interesting, and, yes, even fun content. ” username=”Fronetics”]

Companies that are succeeding on social media are finding innovative and creative ways to relate to users. When you engage and get users involved in your story, you create long-lasting customer relationships. Storytelling creates an emotional bond with your company and drives brand loyalty.

Greg Hadden, executive creative director of Motive Made Studios, sums up the power of connecting with users: “What often gets lost is the fact that good storytelling is potent stuff. It has the power to make people want to believe and to belong, which is the goal of all storytellers. We’re all selling something, be it an idea, an exploration of the human condition, or say, a vacuum cleaner. It’s no mistake perhaps that good stories often create products.”

What social media mistakes do you try and avoid?

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Infographic: Social Media Mistakes Supply Chain Brands Still Make